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description: Learn more about Gupshup pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Gupshup Pricing, Reviews & Features - Capterra Canada 2026
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# Gupshup

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> Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support.
> 
> Verdict: Rated **4.3/5** by 35 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Gupshup?

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 35 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gupshup

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact Gupshup for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Automatic Call Distribution
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Communication Management
- Customer Segmentation
- Interaction Tracking
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Personalization Software
- Reporting/Analytics
- SMS Marketing

## Integrations (9 total)

- CleverTap
- Freshdesk
- HubSpot CRM
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- WebEngage
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platform Software](https://www.capterra.ca/directory/31362/cloud-communication-platform/software)

## Related Categories

- [Cloud Communication Platform Software](https://www.capterra.ca/directory/31362/cloud-communication-platform/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Alternatives

1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "I like the AI-powered chatbots, and message Templates." — 4.0/5

> **Ambika** | *January 15, 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like the AI-powered chatbots, and message Templates.
> 
> **Cons**: Sales and Support is not good, It offering two-way communication and interactive messaging solutions.
> 
> Overall its AI  chat bot is good but onboarding and sales support it not good.

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### "Pathetic After Sales Support and pricing of the product for SME is not justified" — 2.0/5

> **Akshay** | *June 24, 2024* | Information Technology & Services | Recommendation rating: 2.0/10
> 
> **Pros**: -Product keeps improving every now and then
-Sales Team is quick and responsive
-Reliable product with almost zero downtime
-Super wonderful Onboarding Process
> 
> **Cons**: -One of the worst after-sales support I have experienced in my life.
-Queries are responded to in days and not hours.
-No one will take accountability or ownership of the query.
-Billings/Accounts Team is super inefficient.
-Even a simple query will take at least a week to resolve.
-Multiple emails exchanged in asking silly questions stretching the resolution time.

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### "More focus on SMS marketing then WhatsApp Marketing." — 4.0/5

> **Amit** | *December 23, 2024* | Architecture & Planning | Recommendation rating: 8.0/10
> 
> **Pros**: They are support multiple industries and Good Conversion tools
> 
> **Cons**: They more focus on SMS marketing then WhatsApp Marketing.
> 
> Overall I had good Experience, less featured related to WhatsApp API.

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### "No proper customer Support and less Integration." — 4.0/5

> **Gary** | *December 23, 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The Team is very good, and Conversion based Solution I like most
> 
> **Cons**: They have No proper customer Support and less Integration.
> 
> they have very strong presense on SMS marketing

-----

### "Review about Gupshup's platform" — 5.0/5

> **Irrshad** | *April 30, 2025* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: The services provided by Gupshup have been truly excellent. We particularly appreciate the flexibility to choose from multiple APIs to execute our bulk volume campaigns based on our specific requirements. Additionally, we are impressed by the supplementary features available to us, especially the Bot Studio and AI capabilities, which we are actively considering for future enhancements and iterations of our chatbot. Throughout our engagement, the support from their Customer Success Management team and Sales team has been outstanding — they are responsive, knowledgeable, and consistently go above and beyond to ensure our needs are met.
> 
> **Cons**: No cons from my end as we are impressed by the supplementary features available to us, especially the Bot Studio and AI capabilities, which we are actively considering for future enhancements and iterations of our chatbot.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1016241/gupshup)

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