---
description: Learn more about ShiftCare pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: ShiftCare Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Home Health Care Software](/directory/10036/home-health-care/software) > [ShiftCare](/software/1016141/shiftcare)

# ShiftCare

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> The AI care management platform for every care provider.
> 
> Verdict: Rated **4.6/5** by 185 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ShiftCare?

Home care agencies, aged care, IDD providers, support coordinators and allied health professionals. We offer both a web platform and mobile-friendly app for admin teams and employees.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 185 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ShiftCare

## Commercial Context

- **Starting Price**: $8.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Per user, per month, billed annually. Monthly billing is also available. Basic $8, Professional $13, Premium $20. Enterprise pricing on request for providers from 250 staff. 7-day free trial on every plan, no credit card required. Minimum 5 staff. Prices are shown in local currency (AUD in Australia, USD in the US), excluding tax.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management Software
- Client Management
- Communication Management
- Compliance Management
- Contact Management Software
- Document Management Software
- Employee Management
- Incident Management Software
- Lead Management Software
- Medical Billing Software
- Medication History
- Messaging/Shift Dispatching
- Mobile Access
- Online Scheduling
- Overtime Calculation
- Patient Communications
- Patient Records Management
- Payroll Management
- Point of Care System
- Reminders
- Reporting & Statistics
- Scheduling Software
- Shift Scheduling
- Shift Swapping
- Skills Tracking
- Staff Management
- Vacation/Leave Tracking

## Integrations (11 total)

- ADP GlobalView Payroll
- Employment Hero
- Google Calendar
- HubSpot CRM
- MYOB
- PARADIGM
- Paychex
- QuickBooks Desktop Payroll
- QuickBooks Online
- Viventium Software
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Home Health Care Software](https://www.capterra.ca/directory/10036/home-health-care/software)

## Related Categories

- [Home Health Care Software](https://www.capterra.ca/directory/10036/home-health-care/software)
- [Home Care Software](https://www.capterra.ca/directory/30812/home-care/software)
- [Healthcare CRM Software](https://www.capterra.ca/directory/30976/healthcare-crm/software)
- [Nurse Scheduling Software](https://www.capterra.ca/directory/31835/nurse-scheduling/software)
- [Assisted Living Software](https://www.capterra.ca/directory/10034/assisted-living/software)

## Alternatives

1. [InMyTeam](https://www.capterra.ca/software/215860/inmyteam) — 4.6/5 (93 reviews)
2. [GEOH](https://www.capterra.ca/software/207985/geoh) — 4.9/5 (171 reviews)
3. [eRSP](https://www.capterra.ca/software/129443/ersp) — 4.2/5 (99 reviews)
4. [CareSmartz360](https://www.capterra.ca/software/147660/caresmartz360) — 4.8/5 (191 reviews)
5. [AlayaCare](https://www.capterra.ca/software/147424/alayacare) — 4.1/5 (188 reviews)

## Reviews

### "We Rise Community Services Review" — 4.0/5

> **John** | *October 28, 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: ShiftCare looks secure. They have customer support that react quickly to queries. Compliance reporting is easy with the reports section and exports from ShiftCare.
> 
> **Cons**: There are sometimes bugs or places that lack polish. Hopefully we get more features in the future that extends what the platform already does well.
> 
> Overall using ShiftCare is a good experience and centralises a lot of information required for compliance and rostering.

-----

### "Big mistake in choosing Shiftcare" — 1.0/5

> **Jason** | *November 12, 2025* | Hospital & Health Care | Recommendation rating: 0.0/10
> 
> **Pros**: The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know.
> 
> **Cons**: ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished.
> 
> Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere.

-----

### "Positive Feedback with requesting for less UI changes." — 4.0/5

> **Nanda** | *October 28, 2026* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: Can collect and export the document in one place. Can acknowledge and save the incident reporting in one place. Can adjust the schedule in no time. Client's most relevant details are in one place makes it easier to provide the customer support. Also satisfied with Customer Support from ShiftCare, being patience, understanding and take time to resolve the problem and come back with proper solution or clarification. \[sensitive content hidden\] is also handy and helpful.
> 
> **Cons**: Changing the UI very often is a little bit make us hard to follow or look up for the information we need.
> 
> I love using ShiftCare. Looking forward to the AI and Automation feature which will be a great help for our Support Workers and clients.

-----

### "Recent new user, impressed with capability" — 4.0/5

> **Pat** | *October 28, 2026* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: The dashboard is well laid out and provides all the quick links you would expect, making it easy to navigate and access the key functions needed for day-to-day operations. The system is generally intuitive, with important information and commonly used features readily accessible.
> 
> **Cons**: It can be a little slow changing between clients, calendars, staff etc. For the most part though it seems very good and defined to the tasks you would want to complete.
> 
> So far, my overall experience with ShiftCare has been positive. I have found the system accommodating when changes need to be made and simple to navigate. The dashboard is well laid out, with the key functions and information easy to find, making it practical and straightforward to use for day-to-day operations.

-----

### "A Useful Platform for Managing NDIS Services" — 4.0/5

> **ALTAF** | *October 28, 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: ShiftCare is easy to use and helps manage participant information, staff schedules, appointments and service records in one place. It makes day-to-day operations more organised and helps keep important information accessible.
> 
> **Cons**: Some features could be more straightforward, and improvements to reporting and appointment management would make the system even better. More responsive customer support would also be helpful when issues arise.
> 
> Overall, my experience with ShiftCare has been positive. It is a useful platform for managing NDIS services, staff schedules and participant records. While there is room for improvement in reporting, support and some features, it helps streamline daily operations and keep information organised.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1016141/shiftcare)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/233684/ShiftCare/> |
| en-AE | <https://www.capterra.ae/software/1016141/shiftcare> |
| en-AU | <https://www.capterra.com.au/software/1016141/shiftcare> |
| en-CA | <https://www.capterra.ca/software/1016141/shiftcare> |
| en-GB | <https://www.capterra.co.uk/software/1016141/shiftcare> |
| en-IE | <https://www.capterra.ie/software/1016141/shiftcare> |
| en-IL | <https://www.capterra.co.il/software/1016141/shiftcare> |
| en-IN | <https://www.capterra.in/software/1016141/shiftcare> |
| en-NZ | <https://www.capterra.co.nz/software/1016141/shiftcare> |
| en-SG | <https://www.capterra.com.sg/software/1016141/shiftcare> |
| en-ZA | <https://www.capterra.co.za/software/1016141/shiftcare> |
| fr | <https://www.capterra.fr/software/1016141/shiftcare> |
| fr-BE | <https://fr.capterra.be/software/1016141/shiftcare> |
| fr-CA | <https://fr.capterra.ca/software/1016141/shiftcare> |
| fr-LU | <https://www.capterra.lu/software/1016141/shiftcare> |

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