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Vergic
What Is Vergic?
Vergic Engage is a ‘Digital first’, Customer Engagement Platform that improves CX & revenue in digital channels by acting on customer behavior, value and journey and selects the most efficient channel for each interaction.
Vergic Engage is an easy to integrate solution, allowing brands & organisations to engage with customers through AI/BOT supported messaging and collaboration tools such as:
- Chatbots
- Live chat
- Co-browsing
- Video chat
- Analytic rule engine
- Messaging
Who Uses Vergic?
Any business looking for a digital customer engagement platform
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Reviews of Vergic
Easy to use ,customizable customer service platform.
Comments: I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers.
Pros:
As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month.
Cons:
I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified.
Alternatives Considered:
Versatile, powwfull communication and automation plattform
Comments: Great developers, agile and fast release og requested features
Pros:
Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support.
Cons:
OOB integration with Microsoft products/ecosystem
Review
Comments: We are happy with it! Whenever there is a problem it is always fixed very quickly.
Pros:
What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program.
Cons:
Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two.
Excellent Experience and VFM
Comments: Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past.
Pros:
Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner.
Cons:
Nothing missing - there are a number of activities that will enhance the product.
