What Is FriedmanU?

Friedman University is an eLearning platform that offers a unique set of training content tailored to sales and management professionals within the retail industry. For over 40 years, we have focused on creating and delivering the most impactful training materials to front-line/last mile team members. We have successfully trained over 400,000 employees.

Who Uses FriedmanU?

Retail Store Managers, Retail Sales People, Customer Service Representatives, Sales Professionals, Trainers, Coaches and anyone in a B2C environment.

Where can FriedmanU be deployed?

Cloud-based
On-premise

About the vendor

  • The Friedman Learning

FriedmanU support

  • Phone Support
  • Chat

Countries available

Argentina, Bahamas, Canada, Chile, Colombia and 6 others

Languages

English, Russian, Spanish

FriedmanU pricing

Starting Price:

US$649.00/year

FriedmanU paid version starts at US$649.00/year.

Pricing plans

About the vendor

  • The Friedman Learning

FriedmanU support

  • Phone Support
  • Chat

Countries available

Argentina, Bahamas, Canada, Chile, Colombia and 6 others

Languages

English, Russian, Spanish

FriedmanU videos and images

FriedmanU Software - Professional Sales Training Course
FriedmanU Software - Quick Start to Sales and Customer Service - Retail Sales 101 and Remote Selling Standards
FriedmanU Software - Professional Management Training Course
View 3 more
FriedmanU Software - Professional Sales Training Course
FriedmanU Software - Quick Start to Sales and Customer Service - Retail Sales 101 and Remote Selling Standards
FriedmanU Software - Professional Management Training Course

Features of FriedmanU

  • Built-in Course Authoring
  • Content Library
  • Course Tracking
  • Customizable Branding
  • Goal Setting / Tracking
  • Learning Management
  • Learning Paths/Tracks
  • Performance Metrics
  • Self-Learning
  • Training Management

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Reviews of FriedmanU

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
30%
Henry
Director of Administration in Canada
Retail, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

FriedmanU Custom Portal

5.0 last year

Comments: FriedmanU has allowed our company to go to the next level in terms of training & educating staff. Previously we were just providing sales training videos and workbooks, but now with our custom portal we can track progress for each district, store, or individual. All of the results are available through the custom portal. Previously, our training materials/videos were scattered over many different forums, but now available through one centralized location.

Pros:

FriedmanU enabled us to create our own company custom learning university where all of our important documents, sales and product knowledge training videos, resources are all in one place and where employees can access from anywhere. It also allows us to roll out training videos to all staff with a reasonable deadline - we can track progress and ensure follow through.

Cons:

There are a few features that need to be tweaked, but the product is evolving and FriedmanU is open to our suggestions and have implemented many of our recommendations.

The Friedman Learning Response

9 months ago

Hello Henry, thank you for your comments, they undoubtedly motivate us and encourage us to continue working to provide an excellent service, but above all, continue listening to the needs of our customers.

Patrick
Sales Manager in Canada
Retail, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

long time user

4.0 last year

Comments: helping to change the language that we use in our store and keeping everyone aware of where their strengths are has helped us to tailor our training to each sales person. This has help to make sure the the training program is effective in enhancing the skills our sale associates have while still allowing us to work on the areas that needs extra support

Pros:

I think over all the system is very user friendly and easy for us to incorporate into our industry. We use it to varying degrees throughout our company and it work with all levels

Cons:

I think the main challenge that we face is building in the time to do the follow up and role play that needs to happen to make the program really effective

The Friedman Learning Response

9 months ago

Hello Patrick, thanks for your comments. We are happy that you enjoy the platform and get the most benefit from it. Undoubtedly, role play is a fundamental part of the program, which has multiple benefits.

Blaise
Franchise Business Advisor in US
Retail, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Great Service

4.0 last year

Comments: Overall experience has been great. The team is very helpful and responsive to inquiries and support. The training courses are relevant and easy to understand as well as provide good knowledge check support throughout to highlight important concepts.

Pros:

The software is Adaptable and Flexible.

Cons:

Lack of shortcuts for basic processes (user passwords/course enrollment) Manual course enrollment is cumbersome.

The Friedman Learning Response

9 months ago

Hello Blaise, thanks for your comments. We are happy that you enjoy the updated content. We will review the issue you mention about manual access and registration.

John
Store Manager in Canada
Consumer Electronics, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Friedman Feedback

5.0 last year

Comments: I use Friedman U weekly for our sales training , I use the store meeting series video for a teach-out to keep all sales staff refreshed and up to date.

Pros:

We use the gold star training with every new sales person that is hired within the first week. I can track their progress and do breakout sessions one on one so they understand what they have learned. I will also do role play training and have them show me what they have learned.

Cons:

I had issues inputting new sales people into the system . I made phone calls to our rep for help and they were very helpful guiding me along or inputting them in for me.

The Friedman Learning Response

9 months ago

Hello John, we appreciate your comments. We are happy that you enjoy and get the most out of the tool. Our commitment is to provide the best service to our clients through our advisors.

Christine
General Manager in South Africa
Retail, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Bellagio Jewellers Review - Excellent Learning Tool

5.0 10 months ago

Comments: It has been so pleasant and the support team has been so helpful with any and all questions during our processes of setting up and afterwards.

Pros:

That we are able to customise the site and use our own branding , and still be able to benefit from all the learning tools provided by the FriedmanU but also being able to add our own content. It has been a game changer.

Cons:

Possible the only negative point I can mention is the time zone difference as we are in South Africa. However that said support always responds promptly and we work around it.

The Friedman Learning Response

9 months ago

Hello Christine, thank you for your comments. We appreciate you like the platform so much. We will work to provide you with the best service in the shortest possible time.