17 years helping Canadian businesses
choose better software
Kolleno
What Is Kolleno?
The platform is built for and by finance professionals to automate and optimise finance back-office processes with highly customisable workflows. Kolleno simplifies the management of client payments, related communications, and financial reporting by keeping everything in sync - data, systems, and people.
Powered by advanced AI capabilities, Kolleno pulls data from all incoming accounting systems, ERPs and CRMs, enabling users to leverage context-sensitive content across key finance systems.
Who Uses Kolleno?
Kolleno integrates with small and medium-sized to enterprise level businesses within the industries of Architecture, Construction, Legal, Healthcare, Utilities and Facilities Management among others.
Not sure about Kolleno?
Compare with a popular alternative
Kolleno
Other great alternatives to Kolleno
Reviews of Kolleno
Average score
Reviews by company size (employees)
- <50
- 51-200
- 201-1,000
- >1,001
Find reviews by score
Alternatives Considered:
Good platform to have for automation of your invoice collection process
Comments: I initially used Kolleno myself for the first 3 months before handing it over to my finance team. Now, one manager oversees the platform while the rest of the team focuses on other tasks. We used to have a 3-person collections team who would constantly call and email overdue clients. With Kolleno, we've been able to cut down our collections team to just one manager.
Pros:
In our business, maintaining good customer relationships is key, and my brother and I have always prioritized that. Kolleno's customer success team really understood our concerns and helped us develop an effective collections process (or strategy, as they call it). I think we had just two onboarding sessions, which was pretty quick. I've been using the platform for 7 months now and I'm quite satisfied with it.
Cons:
At one point, I noticed that my reminders were piling up every day. It turned out I hadn't set up the triggers correctly (I didn't even know they existed). Once I got that sorted, it helped filter out unnecessary reminders that I was already aware of when it came to my customers.
Alternatives Considered:
Amazing client support team
Comments: The main thing it helps with is making it easier to deal with a lot of clients who are late with their payments. Sometimes it's really hard to manage more than 100 late clients who all have different situations. With Kolleno, I can look at the history of our conversations and send a personalized email that is made automatically from a template.
Pros:
What i really like about my time with Kolleno is their awesome customer help. [sensitive content hidden] is always there to answer my questions and show me how to make a plan, since I'm not too good with tech stuff. The platform works well, and it's helped me lower my total amount owed by about 10% in just the first two months. i'm impressed by how many updates they keep putting out, some small and some big, like the one for easy onboarding.
Cons:
Sometimes their features can be hard to understand, especially for people who don't know much about these kinds of platforms. But, like I said before, the customer help is super fast at getting back to me, and it didn't bother me when I didn't know how to use some features like reconciliation. i could find good information in the help center that was simple and easy to read.
Alternatives Considered:
Credit control and invoice collection platform for Netsuite users
Comments: Besides helping me get payments from difficult customers, Kolleno gives me some "tips" on how my clients have paid in the past. It's like having credit control for my clients, which is really helpful.
Pros:
I used to have clients with lots of overdue payments, sometimes not paying for over 200 days (the invoice eventually got escalated and I got paid). Kolleno is helpful because it takes old data from my clients and tells me if they're likely to pay or not. This way, I can better decide which customers I want to work with again and which ones I don't.
Cons:
I'm not super tech-savvy, so I'd like it if the platform was a bit easier to use. Sometimes it can be a little confusing, but the customer support team is always there to help.
Perfect for small businesses with high invoice volume
Comments: Previously, due to time limitation, we often had to consider overdue invoices, especially smaller ones, as lost revenue. But when these start to accumulate, it begins to impact us. Kolleno has solved this problem by ensuring we chase each invoice automatically, unless we've manually disabled the chasing for a particular invoice.
Pros:
As a small, hardworking team with a fair number of B2B clients, chasing overdue invoices used to be a real challenge for us. In fact, we often had to write off some invoices as losses because we simply didn't have the time to follow up. With Kolleno now running in the background, we only need to make calls when their collection strategy indicates it's necessary.
Cons:
Most of our clients are French businesses, so we had to translate Kolleno's communication templates from English to French ourselves. It would be far more convenient if they offered a French version to save us from manually rewriting these templates.
Very tailored approach
Comments: The greatest thing about Kolleno is how our finance team can customize email templates and set up automatic reminders for payment notices. This makes it super easy to stay in touch with clients and make sure they know what's up with payments. They really like how quick and organized our communication is, which helps them pay on time more often.
Pros:
Kolleno's team showed an excellent approach in ensuring that the platform meets our specific business needs. They displayed a deep understanding of our requirements and illustrated how the platform could address our challenges effectively. Thanks to their product, our accounts receivables management process has significantly improved in efficiency.
Cons:
Would be great to expand the mobile app functionality. This enhancement would offer increased convenience and flexibility for some of our users who check updates on the mobile devices.
