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What Is UniFocus?

Unifocus is a global leader in hospitality workforce management technology, serving over 1,500 properties in 68 countries and 31 languages. Designed for hotels, Unifocus boosts hotel performance with intelligent analytics that automate labor budgeting and forecasting, delivering precise staffing levels and workloads by streamlining Planning & Scheduling, Time & Attendance, and Operations Management tools. Employees love the mobile app for seamless communication, with features like effortless shift swaps using the award-winning Shift Genius, and real-time prioritization of guest requests, housekeeping and maintenance tasks. Operational efficiency is accelerated with compliance alerts that allow managers to focus on what truly matters: maximizing guest satisfaction and fostering a productive, engaged workforce. Discover the future of hotel operations with Unifocus. Visit Unifocus.com today.

Who Uses UniFocus?

Unifocus is designed for companies in the hospitality or service industries that have variable demand for staff and need a tool to help them forecast staffing levels and optimize daily tasks.

Where can UniFocus be deployed?

Cloud-based
On-premise

About the vendor

  • UniFocus

UniFocus support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, China, Croatia and 27 others

Languages

English

UniFocus pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

UniFocus does not have a free version and does not offer a free trial.

About the vendor

  • UniFocus

UniFocus support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, China, Croatia and 27 others

Languages

English

UniFocus videos and images

UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere.
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights.
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts and receive time off requests and tardy/call-in notifications
UniFocus Software - UniFocus time and attendance dashboard gives you real-time business insights to make smarter, better decisions.
View 6 more
UniFocus video
UniFocus Software - UniFocs tools let you work from any device so you can take your work mobile and make real-time decisions anywhere.
UniFocus Software - Odin is the UniFocus digital assistant, supporting managers with key business insights.
UniFocus Software - UniFocus dashboard lets you view daily schedules at a glance
UniFocus Software - UniFocus mobile app allows you to easily reassign shifts and receive time off requests and tardy/call-in notifications
UniFocus Software - UniFocus time and attendance dashboard gives you real-time business insights to make smarter, better decisions.

Features of UniFocus

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking Software
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Availability Management
  • Benchmarking
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In/Out
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Email Management Software
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling Software
  • Employee Time Tracking
  • Engagement Tracking
  • Feedback Management
  • Goal Management
  • Housekeeping Management
  • Inspection Management
  • Labor Forecasting
  • Leave Tracking
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Location
  • Negative Feedback Management
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance Software
  • Pulse Surveys
  • Punch card
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Text Analysis Software
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Trend Analysis
  • Vacation/Leave Tracking
  • Visual Analytics
  • Work Order Management
  • Workflow Management Software

Alternatives to UniFocus

ADP Workforce Now is a human capital management solution for companies with more than 50 employees.
Factorial streamlines HR processes for every stage of the employee life cycle so HR can focus on what really matters.
Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication. Learn more about Connecteam
niikiis is the people management software created by and for front-line workers. Mobile-friendly, easy-to-use, and flexible.
Bizneo HR is a self-management software with more than 16 modules that optimizes over 35% of operational management any company
Workzoom offers HR, Workforce, Payroll, and Talent software to consolidate and automate your people management.
Sesame HR is a human resources software that automates, streamlines and optimises the most routine personnel management processes.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Darwinbox is a unified HRMS platform built for large enterprises. Loved by HR teams and employees alike, it is used by 2M+ employees

Reviews of UniFocus

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.1
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
25%
3
8%
2
6%
Nikki
Assistant General Manager in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Meets all of our needs

5.0 3 years ago

Comments: The system is much easier to use than our previous system. It has better reporting, and easier for employees to understand their time, and see their shifts, corrections, etc.

Pros:

Ease of manager's entering schedules, correcting any employee clock in errors and reporting. The reporting and forecasting tools are an important part of our day to day operations, and allows our managers to easily schedule according to anticipated business levels.

Cons:

Maybe I'm doing something wrong, but I wish I didn't have to go in and out of the tabs/screens so often. I wish they would retain all functionality (keep the gear on the screen) so once you correct something, you don't have to go completely out of the tab, and then reopen it in order to export time.

Elizabeth
Director of Security in US
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy breezy

5.0 3 years ago

Pros:

I have been doing payroll for a team of 20+ for just about 5 years. The UniFocus program is very easy to use. I use it daily and have never come across any major issues. If I am on the go and quickly need to view something, I use the UniFocus app, which is convenient. It tells me who is on shift and allows to me approve requests for time off.

Cons:

The one thing I don’t like about the UniFocus app is the inability to change the type of time off my employee wants to use. For example, I had an associate input a time off request for 8 hours of personal time, however, they had 0 hours left. On a computer it is easy to swap that to a vacation day or floating holiday, but I cannot complete this function on the app.

Anissia
HR Manager in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Needs improvement

2.0 3 years ago

Pros:

Not a fan of the software. The software is not the most intuitive.

Cons:

Not a fan of the software. It is not sync with ADP. The benefit calculations for PTO aren't available. Specialized reports are not easily avail.

Alternatives Considered: ADP Workforce Now

Reasons for Switching to UniFocus: Was not my choice to go with Unifocus.

UniFocus Response

3 years ago

Anissia, thank you for taking the time to respond. We strive to provide the best solutions for our partners. We interface well with other systems and would like to discuss your benefits issue and specialized reports. We have a large library of reports that may accommodate. Please reach out to us at [email protected] and we will be happy to help find a solution for you promptly.

Samantha
Overnight valet in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Number one

5.0 3 months ago

Pros:

Easy to use. Easy to install. Plenty of uses

Cons:

Sometimes the system crashes and they dont list updates right away

Sasha
Food & Beverage Reservations Manager in UK
Hospitality, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Unifocus is a Great Application

4.0 6 months ago

Comments: Very good and over the course of the years that I have been using it, there have been quite a few updates which have made it easier to use.

Pros:

I find the most useful features are the attendance management, so tracking when people have called in sick or have been on holiday or going on holiday. The fact that employees can submit holiday request through the app, which streamlines the process and also being able to approve shifts and check when employees have clocked in and out.

Cons:

The scheduling of employee shifts every month is very time consuming and takes many hours. Although they have features to do automatic examples it does not apply to the business as we have to change shifts very regularly and sometimes last minute.