--- description: Learn more about Aspect Quality pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aspect Quality Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Aspect Quality](/software/1005578/alvaria) # Aspect Quality Canonical: https://www.capterra.ca/software/1005578/alvaria Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1005578/alvaria?page=2) > Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with Aspect Quality > > Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aspect Quality? For supervisors, agents and analytics systems to evaluate customer interactions ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Pricing Details**: Contact Aspect Software for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Call Center Management - Call Monitoring - Recording ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) ## Alternatives 1. [Fathom](https://www.capterra.ca/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Clari Copilot](https://www.capterra.ca/software/194117/wingman) — 4.7/5 (313 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Great visual for schedules" — 5.0/5 > **Elias Alirio** | *July 29, 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like that segments for different activities in the day can be color coded so they are easily recognizable by people. I also find the fact that memos can be included in the segments very useful since this can tell workers what they need to do when they do not have access to emails for security reasons making communication overall extremely easy. > > **Cons**: The only issue that I have encountered is that at times when people input the wrong password to access their schedule, it blocks them from accessing. This has required in my experience that they close their browser, which can make the whole start of the shift complicated to some of them. If employees use web based software in the browser they opened it in, they may need to reopen the whole thing. > > I like this product since it helps people keep track of their activities. ----- ### "Good experience, its a flagship product for qualithy management" — 4.0/5 > **Robert** | *April 25, 2018* > > **Pros**: The UI is very intiuitive and easy to use, They have a solid product; however it's very difficult to get customer issues resolved. They pay well, however they are very difficult to deal with on actually getting paid your bonus, you have to fight with them on every metric to prove you accomplished it. It's a technology company owned by venture capitalists." We always fair in treatment - they were very understanding when I was let go and had a great severance package" The incredible amount of knowlegde and training I have obtained. I have had an opportunity to work at the largest banks in the world and have them listen to what I have to say at the age of 33. Multiple campuses to support and worked there during a complete cutover of networking, great challenge > > **Cons**: Some of the integration from the on premise solution to the hosted/cloud needs some work with some of the other integration points (i.e. zipwire, and AQM classic ) needs to sundown the classic so you as a customer dont have ton continue to manage two systems. ----- ### "The Aspect Quality Management tool has been quite disappointing since moving to the cloud. Not good." — 2.0/5 > **Allison** | *June 7, 2017* > > **Pros**: I like the ease of use, and how user-friendly it is to create searches, play call recordings, and score calls. > > **Cons**: The fact that since we have moved to the cloud we do not have the ability to play screen recordings in AQM is very disappointing. AQM has been our primary Quality Monitoring tool, and now it does not work for our needs. I am glad that we have WFO, but I still think AQM should carry the same functionality. ----- ### "Easy to use, everything in one place, great layout." — 5.0/5 > **Allison** | *May 10, 2018* > > **Pros**: I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally. > > **Cons**: The 30 minute timeout, regardless of whether you're active or not, is incredibly inconvenient. I have, on multiple occasions, been in the middle of creating a template when I get kicked out, and then I have to start all over. This is very frustrating, and it doesn't make much sense to have a tool that works this way. ----- ### "AQM" — 5.0/5 > **Loyce** | *May 21, 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Sound is clear. Ability to monitor real time activity of employees. I love the recording bit where i can search for previous interactions with customers. The screen capture functionality is superb, keeps employees in check. Ability to search for a particular contact. > > **Cons**: Some times the screen capture functionality does not work, only recording audio sound. At times, not all interactions are stored yet they could be needed. > > It works for me. Even when i am off work, i can always check in when i get back to get the different interactions. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1005578/alvaria?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1005578/alvaria) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data