Who Uses SendGrid?
Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.
What Is SendGrid?
Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.
In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.
SendGrid Details
Twilio
https://www.twilio.com
Founded 2008
SendGrid pricing overview
See pricing plansSendGrid has a free version and offers a free trial. SendGrid paid version starts at US$14.95/month.
Starting Price
US$14.95/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
SendGrid Features
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Auto-Responders
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Click Tracking
- Contact Database
- Contact Management Software
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Recovery
- Drag & Drop
- Drip Campaigns
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Monitoring
- Email Templates
- Email Tracking Software
- Inbox Management
- Monitoring
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Social Media Integration
- Spam Blocker
- Subscription Management Software
- Template Management
- Third Party Integrations
- Whitelisting/Blacklisting
- Workflow Management Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CAN SPAM Compliance
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management Software
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Image Library
- Landing Pages/Web Forms
- Lead Capture Software
- List Management
- Mailing List Management
- Mobile Optimized Emails
- Multi-Campaign
- Multi-Channel Marketing
- Real Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Spam Blocker
- Subscriber Management
- Subscription Management Software
- Template Management
- Third Party Integrations
- WYSIWYG Editor
- Web Forms
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling Software
- Audience Targeting
- Auto-Responders
- Automated Scheduling
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management Software
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Templates
- Data Import/Export
- Delivery Tracking
- Drag & Drop
- Drip Campaigns
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Geolocation
- Heatmaps
- Location Tracking
- Mailing List Management
- Monitoring
- Multi-Campaign
- Preview Functionality
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Subscription Management Software
- Team Management Software
- Template Management
- Third Party Integrations
- Workflow Management Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Anti Spam
- Bounce Rate Analysis
- Bulk Email Verification
- Bulk Send
- CRM Software
- Campaign Segmentation
- Catch-all Server Detection
- Compliance Management
- Contact Database
- Contact Management Software
- Customer Database
- Data Capture and Transfer
- Data Import/Export
- Data Verification
- Delivery Tracking
- Disposable Email Detection
- Domain Check
- Drag & Drop
- Drip Campaigns
- Duplicate Detection
- Email Address Extraction
- Email Alerts
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- File Transfer
- Fraud Detection
- Lead Management Software
- Mailing List Management
- Monitoring
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Recipient Validation
- Reporting & Statistics
- Secure Data Storage
- Single Email Verification
- Spam Analysis
- Spam Blocker
- Spam Detection
- Subscription Management Software
- Syntax Check
- Third Party Integrations
- Unsubscribe Database
- AB Testing
- API
- Activity Tracking
- Auto-Responders
- Behavior Tracking
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Click Tracking
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Monitoring
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Geolocation
- List Management
- Mobile Access
- Monitoring
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Spam Blocker
- Subscription Management Software
- Template Management
- Third Party Integrations
- Unsubscribe Database
- WYSIWYG Editor
- Workflow Management Software
SendGrid deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- iPhone (Mobile)
Training Software
- Webinars
- Documentation
- Videos
SendGrid Alternatives
More SendGrid alternatives
SendGrid Reviews
Read all reviewsOverall rating
Average score
Oscar C.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019-05-20
"The best mail service provider for marketing and transactional emails."
Comments: I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.
Pros:
1. Have AB Testing enable.
2. Manage unsubscribe emails.
3. Easy to Integrate via API or SMTP.
4. Email Reputation indicator.
5.Full detailed report. You can see if the email it's blocked, bounced or delivered.
6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)
Cons: Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.
- Reviewer Source
- Reviewed on 2019-05-20
Eddie L.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support SoftwareUnrated
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021-07-07
"E-mail Marketing optimized for Professionals"
Comments: SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space
Pros: The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.
Cons: They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.
- Reviewer Source
- Reviewed on 2021-07-07
Pedro G.
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Overall Rating1 /5
-
Ease of Use2 /5
-
Features & Functionality1 /5
-
Customer Support Software1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020-07-06
"The worst customer support ever"
Comments:
I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.
Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.
Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!
Terrible support, the worst so far, cant even cancel and get a refund =/
Pros:
Free trial
easy api integration
cheap and good user interface
Cons:
terrible support
expensive
hard to talk to someone
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2020-07-06
Ezekiel R.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support Software5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021-07-15
"SendGrid Review 2021"
Comments: Sendgrid helped us effectively manage our cold email outreach, supplying data in a very clear way for easy understanding. Sendgrid ensured we had an IP address and got our emails always delivered.
Pros: The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.
Cons: The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.
- Reviewer Source
- Reviewed on 2021-07-15
Andrew B.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer Support Software3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020-08-31
"Great for easy bulk email sending"
Comments: Sending emails without having to manually manage and handhold them through the process.
Pros: Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.
Cons: Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.
- Reviewer Source
- Reviewed on 2020-08-31
