What Is SendGrid?

Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.

In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.

Who Uses SendGrid?

Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.

Where can SendGrid be deployed?

Cloud-based
On-premise

About the vendor

  • Twilio
  • Located in San Francisco, US
  • Founded in 2008

SendGrid support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Brazil, Canada and 17 others

Languages

English

SendGrid pricing

Starting Price:

US$14.95/month
  • Yes, has free trial
  • Yes, has free version

SendGrid has a free version and offers a free trial. SendGrid paid version starts at US$14.95/month.

Pricing plans get a free trial

About the vendor

  • Twilio
  • Located in San Francisco, US
  • Founded in 2008

SendGrid support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Brazil, Canada and 17 others

Languages

English

SendGrid videos and images

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Features of SendGrid

  • AB Testing
  • API
  • Alerts/Notifications
  • Auto-Responders
  • CAN SPAM Compliance
  • Catch-all Server Detection
  • Click Tracking
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Dashboard Software
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Email Campaign Management
  • Email Filtering
  • Email Management Software
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • File Storage
  • Forms Creation & Design
  • Landing Pages/Web Forms
  • List Management
  • Message Personalization
  • Mobile Optimized Emails
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Spam Blocker
  • Subscriber Management
  • Syntax Check
  • Team Management Software
  • Template Management
  • Threat Protection
  • Threat Response
  • WYSIWYG Editor

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Reviews of SendGrid

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.7
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
ZAiN
ZAiN
Web Developer in Saudi Arabia
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Does what it says on the box

5.0 3 weeks ago New

Comments: My email deliverability and response rates have drastically improved due to customers receiving my transactional emails.

Pros:

Integration is dead easy and the free tiers are fantastic for small businesses and to try out the software.The Marketing Campain feature is great.Documentation is comprehensive as well. The real time analytics and reporting is fantastic.

Cons:

Payment issues and customer service response times are a bit of an issue.

Alternatives Considered: Mailchimp

Reasons for Choosing SendGrid: Better pricing and more features

Switched From: MailerLite, Mailchimp Transactional Email, Zoho Mail and Mailchimp

Reasons for Switching to SendGrid: Better pricing, more features and more in-depth documentation.

Nicolas
IT Administrator in France
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Send email easely to yours lists

5.0 2 weeks ago New

Comments: We already use our own software to manage mailing list so we use this only in email delivery and SMTP : it's a very good product for that - SMTP is not a pain to configure and delivery go to inbox in most of the cases

Pros:

very easy to use. we don't need any list management so review is only for SMTP and email delivery. This solution make great job and it's really very good to deliver compared to other product.

Cons:

Sometime, mail could take some minutes before being send so that could be an issue for transactional email.

Alois
CEO in Austria
E-Learning, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Terrible Product and much to expensive for what you get!

2.0 2 months ago New

Pros:

If you setup everything and subscribed to one of the most expensive plans you can send mails -_- thats all!

Cons:

The price is not the problem but what you get is a half finished product. In the first few months sending mails did not work at all. No error message. Nothing! We realized ofter customer complains. There is no double optin feature at all. The best way is to use custom fields and developer who writes additional scripts to handle the customer fields. The automation is terrible. You can only send emails after an fixed interval of 3 days. No option to change that. No option to send maisl after a click. Not even an option to delete emails in series of mails. You have to start a complete new automation. Adding just a delete button would saves hours!

Alternatives Considered: Mailchimp

Orianne
Orianne
Specialist Marketing in Spain
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Sending SaaS emails through the service is the best option.

4.0 3 months ago

Comments: Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pros:

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons:

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

Emilia
Communications Coordinator in Finland
Accounting Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good software for email marketing

4.0 4 weeks ago New

Comments: All in all, a really easy tool for weekly or monthly email marketing. Thanks to the lists, messages can be targeted to different user groups.

Pros:

A straightforward and convenient tool for email marketing. In the preview phase, you can see how the email looks on different devices. That is very useful.

Cons:

The platform's email editing tools are too simple. If you want finer and more elegant features, you should code them, depending on which feature you want.