Who Uses SendGrid?

Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.

What Is SendGrid?

Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.

In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.

SendGrid Details

Twilio

https://www.twilio.com

Founded 2008

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SendGrid pricing overview

See pricing plans

SendGrid has a free version and offers a free trial. SendGrid paid version starts at US$14.95/month.


Starting Price

US$14.95/month See pricing details

Free Version

Yes

Free Trial

SendGrid deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • iPhone (Mobile)

Training Software

  • Webinars
  • Documentation
  • Videos

SendGrid Features

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Recovery
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Monitoring
  • Email Templates
  • Email Tracking Software
  • Inbox Management
  • Monitoring
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Search/Filter
  • Shared Inboxes
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Subscription Management Software
  • Template Management
  • Third Party Integrations
  • Whitelisting/Blacklisting
  • Workflow Management Software

View full list of Email Management Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CAN SPAM Compliance
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture Software
  • List Management
  • Mailing List Management
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management Software
  • Template Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web Forms

View full list of Email Marketing Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Geolocation
  • Heatmaps
  • Location Tracking
  • Mailing List Management
  • Monitoring
  • Multi-Campaign
  • Preview Functionality
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Subscription Management Software
  • Team Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Email Tracking Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Anti Spam
  • Bounce Rate Analysis
  • Bulk Email Verification
  • Bulk Send
  • CRM Software
  • Campaign Segmentation
  • Catch-all Server Detection
  • Compliance Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Data Capture and Transfer
  • Data Import/Export
  • Data Verification
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Email Address Extraction
  • Email Alerts
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • File Transfer
  • Fraud Detection
  • Lead Management Software
  • Mailing List Management
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Recipient Validation
  • Reporting & Statistics
  • Secure Data Storage
  • Single Email Verification
  • Spam Analysis
  • Spam Blocker
  • Spam Detection
  • Subscription Management Software
  • Syntax Check
  • Third Party Integrations
  • Unsubscribe Database

View full list of Email Verification Tools Software

  • AB Testing
  • API
  • Activity Tracking
  • Auto-Responders
  • Behavior Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Monitoring
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Geolocation
  • List Management
  • Mobile Access
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Spam Blocker
  • Subscription Management Software
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • WYSIWYG Editor
  • Workflow Management Software

View full list of Transactional Email Software

SendGrid Alternatives

More SendGrid alternatives

SendGrid Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.1
Customer Service Software 3.8
Features 4.1
Value for Money 4

Review software

Share your experiences with other software buyers.

Write a Review!
Oscar C.
Gerente general
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019-05-20

"The best mail service provider for marketing and transactional emails."

Comments: I have been working with Sendgrid for more than 2 years and it really has been very helpful. It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP. The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly . Recommended with closed eyes.

Pros: 1. Have AB Testing enable.
2. Manage unsubscribe emails.
3. Easy to Integrate via API or SMTP.
4. Email Reputation indicator.
5.Full detailed report. You can see if the email it's blocked, bounced or delivered.
6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons: Send grid interface it's a little bit confuse. No more cons to highlight, for me it's a perfect tool.

  • Reviewer Source 
  • Reviewed on 2019-05-20
Andrew B.
Business Coach and Head Strategist
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-08-31

"Great for easy bulk email sending"

Comments: Sending emails without having to manually manage and handhold them through the process.

Pros: Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.

Cons: Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

  • Reviewer Source 
  • Reviewed on 2020-08-31
Olivier jm M.
Software Engineer
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021-04-26

"A good way to send and manage your emails via an API"

Comments: The overall usage was really smooth and it is a product I would chose to use again If I am to integrate emails in any app.

Pros: Easy to integrate with different types of backend, I tried it in nodejs and ruby and it just worked. one of its nice feature is the email builder that allows you to drag and drop as you customize the reusable email templates, this boots productivity by much. I would highly recommend this to non coders as an easy implementation.

Cons: Most things are well documented but somethings are missing like receiving external emails via sendgrid webhooks wasn't clearly documented so we had to go around it.
another issue was not being able to properly filter all outgoing emails in sendgrid dashboard.

  • Reviewer Source 
  • Reviewed on 2021-04-26
Pedro G.
ICT manager
E-Learning, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    1 /5
  • Customer Support Software
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-07-06

"The worst customer support ever"

Comments: I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all. Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply. Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!
Terrible support, the worst so far, cant even cancel and get a refund =/

Pros: Free trial
easy api integration
cheap and good user interface

Cons: terrible support
expensive
hard to talk to someone

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-07-06
Verified Reviewer
Director
Computer Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-05-28

"Sendgrid - send mail easily"

Comments: Overall I would say their service has been super reliable and mail delivery has been great.

Pros: SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Cons: Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.

  • Reviewer Source 
  • Reviewed on 2021-05-28