What Is Autotask PSA?

Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability.

Who Uses Autotask PSA?

Not provided by vendor

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Reviews of Autotask PSA

Average score

Overall
4.3
Ease of Use
3.9
Customer Service
4.0
Features
4.2
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Garry
Garry
Vice President in US
Verified LinkedIn User
, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

We use it daily and couldn't live without it!

5.0 5 years ago

Comments: We run our entire business out of Autotask. It does everything for us as an MSP.

Pros:

Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."

Cons:

Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.

Simon
Director in UK
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Autotask a sledge hammer for a nut?

4.0 2 weeks ago New

Comments: Overall its doing the job so we continue to use it. It is expensive for what it is but if its not broke don't fix it.

Pros:

Its thorough and excellent when working with multiple organisations.

Cons:

Its very convoluted. This means its very flexible for sure but it can also be a bit of a mine field.

Carl
President CEO in US
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Autotask is good for smaller organizations

3.0 2 weeks ago New

Pros:

When we were a smaller company it worked well. Once we grew past 15 users the software was difficult to configure to work with.

Cons:

No good workflows/ways to configure ticketing.

Mark
Director of Technology & Partnerships in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Autotask PSA has been a game-changer for our company.

5.0 3 months ago

Pros:

We love that we can go from prospect to invoicing in one solution.

Cons:

That it can be too complex, need a "lite" version

Elizabeth
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great for Large Teams

4.0 3 years ago

Comments: Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

Pros:

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

Cons:

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.