--- description: Learn more about Autotask PSA pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.ca/software/1004024/autotask-psa Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/1004024/autotask-psa?page=2) > Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, German, Italian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Backup and Recovery - Billing & Invoicing - CRM Software - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Support Software - Dashboard Software - Document Management Software - IT Asset Management Software - IT Asset Tracking - IT Reporting - Incident Management Software - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Performance Metrics - Problem Management - Project Management Software - Real-Time Notifications - Remote Monitoring & Management - Reporting & Statistics - Resource Management Software - Scheduling Software - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Vendor Management Software - Workflow Management Software ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) ## Related Categories - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Business Management Software](https://www.capterra.ca/directory/30532/business-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (688 reviews) 2. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews) 3. [ConnectWise RMM](https://www.capterra.ca/software/1021795/connectwise-rmm) — 4.2/5 (72 reviews) 4. [Pulseway](https://www.capterra.ca/software/141792/pulseway) — 4.7/5 (310 reviews) 5. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1381 reviews) ## Reviews ### "Good product" — 4.0/5 > **David** | *December 2, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy. > > **Cons**: Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited. > > It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to. ----- ### "Feature-rich software well worth the licensing" — 4.0/5 > **Vince** | *December 19, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The software is quite feature-rich with automation, and high levels of project management. > > **Cons**: Creating timesheets are not particularly user friendly. > > Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies and projects, it saves a tonne of time. ----- ### "Does what it does, but limited support and customization" — 3.0/5 > **Drew** | *March 17, 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: Centralized location for time tracking and billing. > > **Cons**: Expensive, support for only a limited set of browsers. Limited customization. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *September 9, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Cons**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *November 24, 2025* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Cons**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/1004024/autotask-psa?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1004024/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data