What Is Kaseya VSA?

See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently.

Who Uses Kaseya VSA?

MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

Kaseya VSA video
Kaseya VSA Software - VSA Menu Expanded Kaseya VSA Software - VSA Glue Live Connect Kaseya VSA Software - VSA - Asset Summary 2 Kaseya VSA Software - 4 Kaseya VSA Software - 5

Not sure about Kaseya VSA? Compare with a popular alternative

Kaseya VSA

4.0 (191)
Kaseya VSA
No pricing found
Free version
Free trial
3.6 (191)
3.7 (191)
3.5 (191)
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
Free version
Free trial
4.6 (246)
4.7 (246)
4.5 (246)
Why am I seeing this?

Alternatives to Kaseya VSA

Network Performance Monitor (NPM) is affordable software that can help you detect, diagnose, and resolve network performance issues. Learn more about Network Performance Monitor
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
NinjaOne (formerly NinjaRMM) is the easiest, all-in-one IT management solution that MSPs and IT professionals love. Learn more about NinjaOne
N-able N-sight RMM is a complete solution that makes remote access, management, ticketing, and billing easier for MSPs and IT Pros
Simplified endpoint management for desktops, servers, and mobile laptops.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple.
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
N-able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.
IT service monitoring tool that lets businesses automate deployment processes, monitor on-premise servers, manage SNMP polls, and more.
Pulseway is an award-winning IT management platform that gives you complete control over everything IT.
Apteriks offers hosted IP Address Management (IPAM) software, which is currently being expanded into CMDB space.
Naverisk is an All-in-One RMM, PSA, and service desk for managed service providers (MSPs) and IT service teams.

Reviews of Kaseya VSA

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Owner in US
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 4 years ago

Comments: I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.


Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.


The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

owner in US
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Terrible support, worse customer service

1.0 6 years ago

Comments: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.


their initial sales pitch was good and convinced us to buy it.


terrible customer service, NO Support, slow, lousy features for the price

VP Sales & Marketing (Corp Pres) in US
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Manage all devices everywhere easily

5.0 4 months ago

Comments: We are now able to use all our tools under one umbrella; VSA, BMS and IT Glue seamlessly interact with each other making this a great asset to keeping everything fast and organized.


The automated workflow rules allow for easy ticket management. We are able to manage all devices/endpoints on one app.


Getting from an agent to Live Connect is a big laggy in time to connect.

Kaseya and Server Adminsitrator in Colombia
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

increasing helpdesk staff productivity

5.0 3 years ago

Comments: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports


unfortunately using kaseya core modules, it is not stronger to manage network devices

Verified Reviewer
Chief Business Development Officer in Malaysia
Verified LinkedIn User
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Solid RMM

5.0 3 years ago


Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.


Nothing much except the price is a bit steep but I guess you have to pay for solid software.