APS Payroll Reviews

APS meets all of our payroll needs. Great customer service and support.

Pros:

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments. Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons:

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses. Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

So pleased to have found an affordable product that is robust and works as anticipated!

Comments: As having transitioned to APS at the beginning of this year, we are still rolling out new functions within the APS product, but have had an AMAZING group of assigned (dedicated) representatives from the Project Manager and Sales Account Representative to our Help Desk team and the Benefits, HR, and APS Hire experts to help us through the transition, implementation, and 'de-bugging' journey!

Pros:

Cost savings as compared to Kronos/Ultimate Software, ability to set up multiple EINs in payroll, and the development of the software from one inclusive database.

Cons:

I would love to see that some of the reporting could be customized more easily to include all individual EINs/payrolls in a single report and would also like the benefits and PTO plans to be transferrable between locations when employees move and the record requires transferring.

Agrxis Review on APS Payroll

Comments: I've found APS Payroll, a comprehensive payroll administration solution, to be a great tool for streamlining and automating our payroll procedures overall. Our payroll activities have been greatly simplified by the software's many features and functionalities. I really value how straightforward it is to navigate and manage employee information, deductions, and tax filings because to the user-friendly and intuitive design. Our employees are paid appropriately and on time thanks to the excellent calculation accuracy and prompt payroll processing. Additionally, the customer service has always been accommodating and supportive anytime I've had questions or needed help. Without a question, APS Payroll has saved us time and effort, allowing us to concentrate on other important facets of our business.

Pros:

I am ecstatic about APS Payroll and all that it has to offer. It has grown to be a priceless tool for managing my payroll and human resources procedures. The element of APS Payroll that I appreciate the most is its extensive and user-friendly interface. It gives me a consolidated platform from which to manage all facet of payroll administration, from hiring new employees to ensuring tax compliance and reporting. With only a few clicks, I can handle payroll, calculate taxes, and generate reports with the software's intuitive interface. By greatly reducing the time and effort needed to perform payroll procedures, the automated capabilities have given me more time to concentrate on other crucial facets of my business. Furthermore, APS Payroll offers great customer service. I can always count on their competent and helpful support staff for aid whenever I have a question or need it. I can now manage payroll in a way that is effective, accurate, and hassle-free thanks to APS Payroll. I wholeheartedly endorse APS Payroll to any company searching for a dependable and all-inclusive payroll solution.

Cons:

Thus far, my experience with APS Payroll has been very positive and I have not encountered any issues or concerns.

APS

Comments: I love the customer service. They are extremely knowledgeable, friendly, quick to respond, and always trying to make the experience easier for you. Sometimes I think their hands are tied though.

Pros:

I am able to run payroll faster. Love APS Hire and the onboarding of new employees.

Cons:

I find that it is behind the norm for this type of service. Help center needs revamped for looking up (not the employees), and need to allow video uploads for new hires. Think outside the box on processing payroll, not everyone does it the same.

Love it so far

Comments: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pros:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Excellent Product for our Small Business without a Huge Investment

Comments: Before APS our payroll process was a multiple day process. It was a compilation of paper a third party time clock system that was very limited and our vacation policy was maintained by a spreadsheet and emails.

Pros:

This software completely transformed our Payroll and HR processes. Completely integrated all aspects together into one place.

Cons:

Have not really had any cons with the software if we run into something that we need it is either available or the customer support will give us ideas for a work around if not currently available.

Great but needs some updating

Comments: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Pros:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Cons:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Switching to APS Was a Smart Move

Comments: I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer!

Pros:

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Cons:

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

Nice to have all of my data in one place.

Comments: I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that.

Pros:

I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.

Cons:

I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.

Made the switch from Intuit

Comments: Onboarding, when we went remote during the pandemic we desperately needed to onboard remotely and this was the perfect solution.

Pros:

This is a total HRIS solution that is inexpensive and easy to use. You can choose what services to add and use and they all work together.

Cons:

There are 3 different websites for different tasks, one for payroll, benefits, etc., another for recruiting and onboarding which imports into the payroll website, and a third for management and employee info. Wish it was all on one site and a separate website for employees, otherwise, no complaints.

EMployee Management system

Comments: great I would not change the system or use another EMS.

Pros:

It meets all our needs from payroll to benefits and is customizable has needed.

Cons:

they need to add additional customer services hours.

Great system- very USER friendly

Comments: N/A

Pros:

Very easy to learn and use. User Friendly

Cons:

You cannot process manual checks same day. They have to be ran/ pushed through with payroll.

Truly Amazing Payroll & HR Software Partner

Comments: I started up a PEO/ASO/HRO company in Hawaii in 2009 and grew it to the 2nd largest in the HR/Payroll firm in the state. I sold this company to the largest competitor in 2016 when we were running $200 million of payroll and managed over 10,000 employees in multiple states. I can honestly say that I wish I discovered APS Payroll Software when I started my HR company, as this software truly blows away our PEO/HR/Payroll system we used. When I sold my HR/Payroll company, I was looking at finding a new payroll software that could also handle all of our HR administration. I attended a Sage Intacct (accounting software) conference and met APS in the Exhibit Hall with numerous vendors. The final selling point is APS directly integrates into Sage Intacct. Finally, we have one login in which we can access all of our internal companies and external clients we process payroll for. There are so many bell and whistles available and it is very easy to learn and use. I highly recommend APS to everyone looking for an affordable payroll software, with an even more impressive and responsive team.

Pros:

APS is very thorough with all of its various solutions: payroll, human resources, benefits administration, document storage, Time & Attendance, PTO, APS Hire (recruiting/job boards), Applicant Tracking, Online On-Boarding, Asset Management, etc, etc.

Cons:

I cannot think of anything that I do not like about APS. Their technical team is very flexible with custom solutions, APS Customer Service team is responsive (even with our 5-6 hour time difference between Louisiana and Hawaii). We have a dedicated "Partner Support" team member over at APS, as well as a "Training Support Partner".

APS saved me lots of time.

Comments: It has bee great compared to our old platform Paylocity

Pros:

Being a one person HR department, APS makes everything I need accessible. It is simple, intuitive, and easy to use. I particularly like the applicant tracking system, which also automates the onboarding process. APS Hire

Cons:

Sometimes the custom reporting has some glitches, but our dedicated client service team rectifies the issue pretty fast.

APS Captures All the Necessary HR Functions in One Easy-to-Use Package

Comments: We cut our costs in half and doubled our functionality. The implementation team spent more time on training than all of our previous payroll vendors combined. Answers to questions are a click away from within the system or a quick phone call to a dedicated team member. I highly recommend this product to companies of all sizes or to companies with multiple divisions to manage.

Pros:

What's not to like? From implementation to use, the team at APS managed our conversion smoothly. Their dedicated tax team is always one step ahead of me and does regular audits to make sure we are compliant in all areas. I work with a specific payroll team so I know when I call or send in a support request through the online system, I will always be talking to the same people who know my account. Everything is contained within one module so you don't have to wonder if the information you enter in one part of the program is going to sync properly with other areas. Real-time updates keep all my reporting accurate.

Cons:

We have had some occasional minor issues with our field techs being able to enter information to their timecards through the mobile app which is actually just a mobile friendly version of the online system. A true app is being released soon and I expect it will eliminate any small issues we've had in the past.

APS-A good option

Comments: The APS team does a good job with checking on what the customer needs. They’ve regularly checked in With me and inquired about my satisfaction with the product and I’ve suggested something. A few times in an update I’ve noticed that they’ve included something that I (and others) requested. The customer support is wonderful.

Pros:

This is the first time I’ve used a third party for payroll and have loved using APS. I think it offers a lot in terms of the ease in using it, reporting, data collection. The attendance tracking system is so helpful. The support team is wonderful and most of my questions are answered immediately unless Research needs to be done on the issue.

Cons:

I think there are some reports that should be standard and they aren’t. It’s not a big deal because it’s pretty easy to set up a new report. However there have been times when I need certain information immediately and its not included In a standard report but It seems like it should be a standard report.

An Absolute Pleasure to Work With APS

Comments: Simplify time keeping on three sites, make payroll process more user friendly and eliminate printing paper reports, integrate with QuickBooks software, and streamline on-boarding and information collection.

Pros:

The setup was easy, their team did most of the work. I really like having a team of people assigned to my account that I have came to know and rely on, so I deal with the same people all the time. Help is an email or phone call away and my team are very responsive. Customer service is awesome!

Cons:

Not much to dislike. In fact, what I do not like is that my own HR people haven’t utilized the on-boarding and HR functions or the software as of yet. The mobile services are not perfect and take some time to get functioning.

Try APS for your company HR AND FINANCIAL. Needs

Comments: I can run reports for my employees’ information. This is helpful because I can audit their deductions easily and make sure my insurance premiums are correct. I can find tardies, store hiring documents and help employees keep up with accrual hours, all in one place.

Pros:

I like the support provided by the team at APS. They answer my questions timely and are friendly.

Cons:

Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.

Flexible & Robust System

Comments: My overall experience with APS is extremely helpful. I could not do my job with the flexibility of the APS

Pros:

The feature, ease of use, and flexibility that it gives me to pull important information.

Cons:

It was getting hold of support in a timely matter but this improving.

just what we needed

Comments: APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!

Pros:

APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

Cons:

We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

Time saver!

Comments: This has greatly helped supervisors monitor for overtime. It's the first system we've used to digitally process time off requests, and after using a paper system for year, this has been a welcome change. Highly recommend.

Pros:

This has been a great tool for managing employee time, benefits and leave in our organization. The self-serve portal is great for allowing employees to clock in/out from anywhere on campus (it is geofenced). It allows both employees and supervisors to easily monitor time so overtime is not so frequent. We also used it for benefit enrollment which streamlined the entire process for everyone!

Cons:

The only glitch I've found is that the only spot to enter an employee comment is before you click "clock out" or "clock in," so an extra clock in/out is necessary to add a comment, and then the admin has to clean up that time entry. (Comments are necessary if a punch is missed: for example, if an employee forgot to clock in from lunch, they would have to enter the comment "missed clock in after lunch 12:15" before they clock out.

Great customer support for our growing company!

Comments: Even though there are some cons with APS, the customer service truly can't be beat!

Pros:

APS customer support is absolutely wonderful. We have a team of dedicated support staff who have been with us since before implementation and are always available to answer questions and provide site assistance. We are a growing company with multiple entities, so we are actively working with our APS team to improve functionality of the site to fit our needs best. The site is also very user friendly within companies. I have used other "bigger" payroll systems and this is a much more simplified site.

Cons:

Some of the features are not yet as developed as some of the other "big name" companies, but their dev team seems to be constantly working to make themselves better for their clients. At this time, APS (Payroll, eSelfServe and Hire sites) does not work well on handheld devices (even tablets), so you almost always have to have a computer available to do the work you need; i.e. if we are out of office and a team member needs something, we can't use our smart phones to find that answer, we have to wait to get back to our computers. The system seems to work better in browsers such as Google Chrome vs. Safari, and can be very slow at times.

WE LOVE APS!

Comments: APS makes payroll / hr work easy. They handle everything from cutting the checks to payroll tax deposits to the quarterly payroll returns and w2s. I don't worry about completing timely reports or being late on a tax deposits because APS handles it all for me.

Pros:

The account managers are extremely polite and helpful and always resolve my issues quickly. I love having APS handle all my payroll needs because it takes the work out of payroll. I have had up to 3 businesses using their software at one time and it was one of the best decisions Ive ever made while owning small businesses. Plus, the production manager The support staff always goes the extra mile to help me!!

Cons:

There seems to be a "glitch" in the Creating Payroll section that doesn't save the entered hours under time entry the first time you enter it, causing me to have to enter the hours more than once.

Intuitive & easy to use with great customer care

Comments: Very happy with it and appreciate the customer service - shout out to [SENSITIVE CONTENT HIDDEN]!

Pros:

The reporting features and the payroll audit summary are so helpful and convenient when pulling metrics or finding important information in a snap.

Cons:

Being that it's a smaller platform, it does not integrate with other software platforms where data pull is needed from our payroll HRIS.

Great customer service!

Pros:

Very happy with all the capabilities that aps has to offer for full service HR functions.

Cons:

None that I can recollect at this time.