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About Symantec VIP

Identity management solution that enables businesses to manage compliance, access verification, and more.

Learn more about Symantec VIP

Pros:

This software is easy to use and allows me to surf the web without problems. The software runs its diagnostics and I continue to work.

Cons:

It does require you to have access to your phone -- sometimes I worry that I will forget my device and that will cause an issue for access.

Symantec VIP ratings

Average score

Ease of Use
4.6
Customer Service
3.8
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.8/10

Symantec VIP has an overall rating of 4.7 out 5 stars based on 27 user reviews on Capterra.

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Filter reviews (27)

Gonçalo
Gonçalo
Application Development Analyst in Portugal
Verified LinkedIn User
Management Consulting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great layer of security for your company

5.0 6 years ago

Pros:

Smooth integration with low configuration Protects your data in external sites Two step authentication configuration

Cons:

It promises what it delivers. Can't point any flaw

Mayura
Mayura
Associate Consultant in India
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Cheap and Reliable 2FA Solution!!

4.0 7 years ago

Pros:

Easiest way to achieve authentication through external devices We can easily access intranet resources by using symantec It has very nice mobile application which includes your credential id. We can opt 6 digit code which we can use while loggin on different sites. -Best UI -Ease of use -Best mobile app -SSO cab be achievable easily -If we try to access application which is stated at intranet then instead of code we can get push notification as well where we have enrolled symantec vip. -we can use this for scanning qr codes and securely save your backup password in wallet.

Cons:

cost is high compare to other competetiors at market. Process for enrolment is long and confusing that should be easy and user can setup initial things quickly. If your device got lost where you have installed this then there is process of deresgistering and then again follow the same process.

Verified Reviewer
Verified LinkedIn User
Management Consulting
Used the Software for: 2+ years
Reviewer Source

Symantec VIP review

3.0 6 years ago

Pros:

I like how quietly it works, I nearly never have to use the auto-generated code in order to validate my credentials, I like how simple it is and the way this app displays a very useful menu in a little square.

Cons:

the app only gives you 30 seconds to copy the security code, when I change my passwords on my OS I also have to update the VIP access and go thru the validation process in order to receive the new code by phone call or SMS, instead of updating it automatically

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Superb 2FA authentication app

5.0 4 years ago

Comments: Easy to manage all external logins easily and securely. Hassle free ui makes users to enforce this kind of 2FA activation where users can easily access data from personal laptop as well
And which will improve the productivity overall.

Pros:

-Best in industry -Best way to get all notification on mobile for 2FA for external logins -Mobile app and ui is very very simple and registration is quite easy to understand and user friendly I have never use this kind of smooth and hassle free software.

Cons:

When we get notification and we accept the request from app then quite often time it didn't redirect properly hence request get failed which then requires 6 digit code to copy n paste from app again.

Verified Reviewer
Verified LinkedIn User
Accounting Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Safe, Reliable, and Secure - Everything You'd Expect and Need

5.0 6 years ago

Comments: I wanted a fast and easy way to securely access my accounts through all my devices, and Symantec VIP has built that product.

Pros:

Symantec VIP Access allows me to sign into my work accounts and devices no matter where I am in the world. They are safe, secure, and reliable - everything I require and expect. You can really tell how much effort they put into their user design for customer interface. I appreciate the little details like the loading animation when a security code changes.

Cons:

If you lose your device, the process to unlink the old device and then registering a new device can be tricky - but after following the helpful guides on their website, it was a breeze.

Ashish
Ashish
Industrial Engineer in India
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Seamless 2-Factor Authentication Solution Ever!!!

4.0 7 years ago

Comments: Earlier for accessing application which comes under intranet was not accessible - we have introduce with this approach which has 2FA and it was very easy job. We have achieved lot of things and remote access to many application internally. Those application doesn't have SSP enabled we can enable 2fa for this and we can secure our data seamlessly.

Pros:

Best mobile application and very easy for use for beginners as well as for non technical guys too. Mobile UI and accessibility is it five star service and we can relay on it fully. In our organization we can access intranet application using Symantec and which is best thing happened with us. It is very helpful and trustworthy.

Cons:

Process for registering credential ID at first time. It is bit confusing and user has to enter ID which is exist in application. Symantec should provide guide for this and it is very much needed.

Ryan
Advanced Clinical Applications and Analytics Coordinator in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

VIP for your healthcare 2 factor authentication

5.0 6 years ago

Pros:

It's a minimalist piece of software. I've experienced zero bugs with both the desktop version and IOS version with my physicians. Takes 2 minutes to setup and start working.

Cons:

I wish it had an 'Always on top" function or a minimized function with the rotating VIP code. Our doctors use this all the time and have to tab back over or park it in a 2nd monitor, which is an extra click every time they send controlled substances using its 2 factor.

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great for any company looking to beef up security.

5.0 6 years ago

Comments: Being an admin for my company, i interface with this daily. Whether it is for me personally or a user that needs assistance. Overall, it has been a great product. One that gives me little to no heada hes. A must buy if you want to increase security.

Pros:

The software it self is quite easy to handle. Registration is a breeze in the admin portal. When set up properly it run seamlessly by hitting the check mark. Gives you that peace of mind knowing you are backed by a second layer of security.

Cons:

One of the draw backs is that if the app gets uninstalled and reinstalled, it requires you to register the new credential ID.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Incredible product!

5.0 6 years ago

Pros:

Symantec VIP is a great virtual private network option for any device you use at home or at work. It downloads in seconds and getting set up is very easy. There are a lot of VPN offerings out there, and this one is top notch for not being considered overly expensive.

Cons:

No cons at this time. Symantec has been doing security for a long time and can be trusted. No need to look further.

Verified Reviewer
Verified LinkedIn User
Human Resources, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use, but has to be installed everywhere you use it

5.0 5 years ago

Comments: Security is always a hot topic. With this I am sure noone can access most of my data outside of the office.

Pros:

Simplicity and effectiveness. It is easy to understand how to use it with simple instructions, doesn't take up time to configure. It is simple to use on your PC or phone.

Cons:

It makes thing hard when it comes to changing accounts, especially if using a token. If you change your account but have forgotten to log in and delete the existing link to the token, the token basically becomes useless.... You need to have it installed everywhere, if by chance you want to have an easy immediate access in case of emergency.

jennifer
Admin Assistant in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy access to secure information from home

5.0 6 years ago

Pros:

I have Symantec VIP installed on my phone. This allows me to securely access applications and documents from home. Our organization allows a "push" notification for logging in with this software. I can just type "push" and Symantec alerts me to provide my fingerprint on my phone to grant me access to whatever I am needing. Sometimes I still need to use the code feature but that is easy and all I have to do is tap and hold on the generated code to copy it to my clipboard.

Cons:

I can't think of any cons to this software. I have heard feedback from others in my organization that they do not have enough time to get the code and use it before a new code is displayed. Feedback from Symantec, however, verified that the codes are good for longer than the display period on the screen (2-3 minutes I believe). Perhaps better clarification on the code page would help reduce the misinformation and client anxiety around this feature.

GREGOR
LSP in US
Insurance Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

VIP ACCESS

5.0 5 years ago

Comments: I have been very satisfied with the performance of Symantec VIP

Pros:

USING SYMANTEC VIP GIVE EXTRA PIECE OF MIND THAT IMPORTANT AND SENSITIVE INFO IS PROTECTED. IT IS SIMPLE AND EASY TO USE AND THEY EVEN HAVE A MOBILE APP.

Cons:

THE ONLY ISSUE THAT I HAVE WITH SYMANTEC VIP IS THAT IT DOES NOT ALLOW FOR THE CODE TO UP REFRESHED.

Lisa
Database Manager in US
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Works Great!

5.0 5 years ago

Pros:

I like mostly that you can keep it open but in your "tray" and just click it once and a small window in the bottom right corner pops up with large font numbers with a count-down digital timer you can see which tells you when the numbers reset.

Cons:

I had to get an IT guy to help me set this up

dennis
customer service in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable Antispyware

5.0 5 years ago

Pros:

This software is easy to use and allows me to surf the web without problems. The software runs its diagnostics and I continue to work. It alerts me if there is anything wrong with my computer.

Cons:

Sometimes it can slow the computer down.

Ashley
Ashley
Customer analyst in US
Insurance Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

VIP ACCESS

5.0 4 years ago

Comments: Currently we are unable to work from
Our corporate location without the access we would not be able to work home

Pros:

This system allows me to connect from our business network from and gives me the ability to continue working remotely

Cons:

I have notice a few times the code shows as avail however when i put it in it does not work, and i have to wait until the new code updates

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Secure e-prescribe software

5.0 4 years ago

Comments: smartphone app that allows for the secure prescription of controlled substances.

Pros:

This software allows for the secure virtual prescription of medications. Due to increasing drug abuse and prescription forging, Symantec VIP helps to prevent medication abuse through secure prescribing.

Cons:

Generates a series of security keys that are used with the users username, these keys are newly generated every 60 seconds, and if the user is too slow at inputting their info, the key changes and may delay prescribing.

Kamalesh
Kamalesh
Associate Consultant in India
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good better than google authenticator

4.0 7 years ago

Pros:

Mobile interface is very good Easy to access also the web portal is easy to use Users can register and manage all their credentials at one place

Cons:

Very few and less customisable reports Also very costly than compitition Doesn't give value for money Also the enrollment process is little tricky

jeff
sales rep in US
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Symantec Has Abandoned its Mid-Market Customers

2.0 4 years ago

Pros:

It has a large install base, which means there's a lot of knowledgebase articles and support out there.

Cons:

It's bloated, behind the curve on technology and since it was acquired by Broadcomm, there's no more support unless you're an enterprise customer.

Verified Reviewer
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent option for two factor authentication

5.0 5 years ago

Pros:

It's a very easy way to provide an extra layer of security. I've never had an issue copying the code from my phone, I find the allotted 30 seconds to be plenty of time. It was fairly easy to set up and I've had no issues using it since my first day.

Cons:

It does require you to have access to your phone -- sometimes I worry that I will forget my device and that will cause an issue for access. The timer only gives you 30 seconds to copy the six digit authentication code, but that's not an issue for me.

Cory
Senior Trial Attorney in US
Insurance Software, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to use and gets the job done

5.0 last year

Pros:

It makes it easy to sign in with two-factor authentication by generating the 6 digit code to type in when I sign into the network. It does what it's supposed to do.

Cons:

It was a little confusing to set up a second device on my account.

Verified Reviewer
Verified LinkedIn User
Used the Software for: Not provided
Reviewer Source

Great SSO Solution

5.0 6 years ago

Pros:

This is a great multifactor authentication and Single sign on solution. Helps manage your login information in this password driven computing world.

Cons:

It serves almost all my needs except for the fact that it is 100% cloud based. Which is an issue for organisations need for an on premise solution.

Heather
Resolution Analyst in US
Insurance Software, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Does its thing and does it well

5.0 4 years ago

Pros:

I click it and get my code without any other options that I'm not interested in. I can get right to the important thing I need without extra clicks or instructions, as soon as the app is launched.

Cons:

The timing does dictate that if I click my login on my computer, before I pull up the code on the app, then it doesn't seem to work. but that's such a minor inconvenience when the app functions so well.

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy Setup

5.0 6 years ago

Comments: VIP makes setting up remote access for users very simple. This allows us to add and remove users as needed when someone needs to work from home or is no longer doing such.

Pros:

The simplicity of the software makes management a breeze. Setting up remote access with the VIP authenticator takes only a few steps before they are ready to go.

Cons:

If you switch authentication devices (getting a new phone), resetting the credential can be troublesome occasionally.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Super Secure and Easy !!!

4.0 7 years ago

Pros:

Best feature of this software is proximity unlock. You can skip old fashioned password typing method, just go close to Computer and unlock. Two-factor authentication makes the system more secure. Good GUI.

Cons:

gives some hiccups in newer version of android, sometimes doesn't work in split screen. But these can be managed in newer version(didn't try). Overall good.

Yashasvi
Senior Associate in India
Computer Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great two-factor authentication tool

5.0 6 years ago

Pros:

VIP Two Factor authentication by Symantec is super easy to use in both its web and mobile version. It is very lightweight and works amazingly fast. Also its very easy to setup and install in minutes.

Cons:

No complaints for it. Its as minimalist as a 2FA tool should be.