3PL Warehouse Manager Reviews

3PL system

Comments: working with 3p has been nothing but the best! Yes, 3pl might take longer than usual to respond to certain inquiries but lets be realistic here, we as humans can only do so much in a day! If I need a quick response I simply call 3pl and provide them my case # and they help right away! It is a very straight forward system to use and is very simple to navigate. Smart View update is looking to be a great update to help in so many new functions that are very easy to manage! I use 3pl all day everyday! Love the help I get from all agents over there.

Pros:

It is a very straight forward software to manage. Smart View update seems to be a lot helpful!!

Cons:

The fact that I had to learn the new update, but with the help of the 3pl team I was able to figure things out. not so much a Con. lol...

Has Helped Us Grow

Comments: We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement.

Pros:

- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types

Cons:

- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works)

Buggy, Missing Basic Features, Horrible GUI

Comments: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Pros:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Cons:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Great warehouse management system with low learning curve.

Comments: I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers..

Pros:

3PL Central is great because it's easy to use and train staff on.

Cons:

The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable.

This is the perfect software for a warehouse

Pros:

It is easy to learn and easy to navigate and has most of the basic features that any store would need (Neither more nor less). good relation of groups to microgroups. It is very effective and useful to scan barcodes, I think the best is online access for our customers, the customization of packing lists makes the user experience is satisfactory and clear. and what makes this tool superior to the others is the ability to access everything remotely without intermediaries.

Cons:

The billing module is really confusing. for my cocept this application is made for small organizational structures. has low performance (Slowness) with high data increases, I'm not very satisfied with customer service, it's fine but it can be better. The cost for small businesses can be high, the return on investment is not short term. (Of course it depends on how much you move)

Order functionality and support is extremally poor

Comments: Did provide us with better visibility of inventory however the order functionality and the API connections to clients are very poor and continually have issues. Support is poor at best, non responsive and rarely addresses root causes, continually just kicks the issue down the road with a bandaid patch.

Pros:

Ease of implementation, implementation team was good to work with.

Cons:

Order functionality is awful, continually have orders not pulled through properly. Support is slow and provides no root cause or long term solutions. Kitting functionality does not work properly, solutions are either alias skus or a constant transfer of inventory between skus. High order volume always breaks the system, we have to limit the batches in size other wise the system takes hours to process the orders. For a high volume facility this is not a good software. Very limited abilities with small parcel service, and a lot of additional steps are required. More for a slow LTL facility.

Alternatives Considered: CommerceBlitz OMNI Warehouse and SAP Business One

Reasons for Choosing 3PL Warehouse Manager: Cost and supposed functionality

Reasons for Switching to 3PL Warehouse Manager: Cost and ease of implementation

Ease of use

Comments: 3PL Warehouse manager offers a full suite of functions, with the ability to add and or delete various functions

Pros:

3PL Central is easy to navigate your way through

Cons:

It is a bit difficult to set up items but once you have done it a couple of times, you can breeze right through it

Great Partner

Pros:

Customer Support is outstanding. They listen to your ideas and feedback. You see your suggestions in future updates. If they have a feature you need and they don't have they have great API's so you can extended the software to met your needs.

Cons:

The older version sometimes struggled with large customers. The new product doesn't have this issue.

Outstanding 3PL software

Comments: After numerous demos, 3PL's SaaS package is by far the best you can find and with pricing that was well within our small companies budget.
No need to buy and install software, being able to access from any computer, upgrades included. We were shipping our first orders the day they gave us access.
The billing tool is the best to make sure you capture every costs, if your big enough, this tool is probably a profit center in itself.

Pros:

We were looking for an alternative to a slow, cumbersome WMS system for managing our 3PL fulfillment services business. After reviewing and demoing over a dozen options, we found that 3PL offered the the best selection in functionality to meet our needs. We were excited about the ability to offer online access for our clients and customizing packing slips to match our clients look and feel. From entering orders manually, importing CVS files, setting up a quick ftp connection to EDI, 3PL offered the most options for getting our clients orders in and ready to be processed. We were concerned about a SaaS package and speed communicating but performace has been fast, up-time has been incredible and their support team is quick and knowledgable. Attaching documents to transactions is a great feature and eliminates our need to save file cabinets full of receiving paperwork. Upgrades being included is about the best you can ask for.

Cons:

As a SaaS, linking to Worldship or other desktop shipping apps is not as direct as we would like but I think improvements are in the works for this as well.

Daily User

Comments: Overall this is a good system to use if your managing a small to medium sized warehouse.
Simple
User Friendly
Efficient

Pros:

We use 3PL daily to manage several customers. 3PL is great for managing stuff constantly pushing out and coming back into our facility. I really like how easy it is to create manual orders and edit orders. Simple processes in 3PL keep us organized in updating customers daily.

Cons:

I wish that we had some sort of more visual reporting system to send to customers. We can pull numbers and what shipped but not a visual representation.

Avoid! They will trick you into an extended contract & then threaten you

Comments: Terrible support, Lack of integration bad UI..

Pros:

I wish i had the sales people these guys have..

Cons:

Its very very basic, The interface seems to have been designed in 1993. It lacks straightforward integration with any standard shopping cart Shopify, Bigcommerce but worst of all when its time to move on & you try to cancel the software you will find that in the small print they have trapped you into another 12 months Clearly entrapment is the only way they can retai customers..

Great product for start ups but after one year will need new

Comments: This software grew us the first year then held us back year after year.

Pros:

The software is very easy to use and very affordable.

Cons:

Anything other than basic things is not their cup of tea.

Reasonably Priced & Makes Your Business Run Smooth

Comments: More customization would be great.

Pros:

Has all the basic features you want in WMS - The software itself very easy to use / user-friendly for someone who hasn't had previous experience with inventory management. Setup was easy and quick & 24-hour access to the cloud is a fantastic feature.

Cons:

Not many - occasionally system runs slow but I've been told this has since been fixed. Also, at times it can be difficult to get customer support on the phone but once you do they are very helpful!

Best Warehouse & Inventory Mgmt Software

Pros:

We are a distributor of nutritional supplements and handle shipping in-house. 3PL Warehouse Manager helps us keep track of inventory... Whether it's incoming or outgoing packages.

Cons:

I would like there to be more customization for fields as well as a built-in customer database. Overall great system!

Good Product

Pros:

This product is great when it comes to order monitoring and inventory makes accurate. Easy to use.

Cons:

Just improve more the features to be more compelling. Great customer support by the way.

Great Product

Comments: Please buy more now

Pros:

Super easy to use, easy to figure out as a first time user. If this was the first time you used this product you should be able to figure it out.

Cons:

I have nothing negative to say. Tremendous product, best product, some might say I created this product.

Workhorse for Multi-Client 3PLS

Comments: A good system to start with but as your companies scales and the operating environment becomes more complex, it may be time to migrate to a more robust solution.

Pros:

A product is stable and well suited to 3PL; Customers like account portal for ease of navigation; Warehouse employees find it easy to use

Cons:

Tech is a bit dusty; Ad hoc reporting capabilities are not intuitive; inventory control/management lacks flexibility

Easy to use

Pros:

This product is user friendly and easy to use. This is the perfect software for a warehouse. We were having trouble with our ERP system and decided to make the switch and it was well worth it.

Cons:

Billing portion is really confusing wish it was a little more easier and give options to bill other things

Missing core features for our business

Pros:

Low monthly cost Web-based service that we don't have to host. Access for customers and employees can be set up.

Cons:

Customization of reports is a long, involved, and costly procedure in our experience. Support services are not efficient (often get rotated between a service team and have to explain the issue multiple times).

3PL Central

Comments: Great solution for small to mid-sized 3PL providers.

Pros:

The product has been a great solution for us as it's very inexpensive and uncomplicated to implement and run. Our core business is Foodserviec and we did not want to implement a full warehouse management package to run our 3PL business so we looked for SaaS solutions instead. 3PL Central was among the least expensive we found and it has all of the core functionality we need. Customer service/support are excellent. The product is being improved on constantly. Although not the most sophisticated package on the market it offers a strong value.

Cons:

Ease of use is not what it could be because of a few shortcomings like not being able to alpha search product descriptions for order entry or reciever entry.

Worked on this system through another company.

Pros:

Very easy to use this system once you have learned some of the basics. Good for managing warehouse merchandise.

Cons:

If you do not get the proper training, can be very hard to navigate. Make sure that you are using it to its full potential to get the most out of it.

3PL Central Product Review

Comments: Would not hesitate to recommend.

Pros:

Very well suited for 3PLs that manage many clients across many industries, need retail replenishment and EDI compliance, have basic kit assembly needs and ship primarily cases/pallets. Customer support is very responsive and accommodating. Integration for data exchange is very tight. Pricing is reasonable and there is no nickel & diming that is common among software companies. Web-based SaaS is great. Reporting is well rounded & customizable.

Cons:

Needs some more development on individual unit pick/pack capabilities for high SKU count & high volume operations but otherwise very versatile for both B2C and B2B 3PLs.

Great Solution for WMS

Comments: Again, if you are looking into 3rd Party Logistic WMS software, You might want to give 3PL Central a spin to try them out. If you are in Forwarding, Warehousing, Trucking business, you should check it out this software.

Pros:

This is great software if you are looking for Third Party Logistic WMS Software. I looked everywhere for software like 3PL Central for our Forwarder WMS Solutions, but not even we found what we are looking for, but it was perfect for our WMS operations.

Cons:

If you need to modify any of the system functions, you need to pay for customization programming fee. But I guess it is very normal for SaaS software like this one. Only reason I gave 4 Star is I am sure every software needs more improvement and better solutions.

Great warehouse management tool

Comments: I don't have a huge amount of usage for it because we are not utilizing our warehouse as much as others

Pros:

I like that we are able to manage our inventory in our warehouse. It is excellent to keep track of supply

3PL review

Comments: I am recomending, good value for money invested

Pros:

not complicated many usefully functions ater few hours of training stuff started to work without assistance

Cons:

can be faster basically on dual Celeron processor not working fast, computer with 2GB RAM memory. It took some time for installation to finish