3PL Warehouse Manager Reviews

WMS for 3PL's

Pros:

Ease of setup, use and adoption. Training curve for new employees is minimal.

Cons:

The communication of updates and new features that are constantly coming out could be a bit more robust.

Couldn’t do what we do without Warehouse Manager

Comments: Our customers love the features and frequently comment on how it is like nothing they have ever seen

Pros:

The flexibility is second to none! The system is able to adapt to so many of our unique scenarios and situations!

Cons:

Honestly it has been so good I have nothing bad to say

Buggy, Missing Basic Features, Horrible GUI

Comments: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Pros:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Cons:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Pretty Good

Pros:

The user interface is great. The company seems to do great at some of the basics and seems to have some forward thinking strategy in its development.

Cons:

Polish and enhancements to existing features are a struggle for them.

Extensiv - first 6m review

Comments: Reliable, good value, and a huge step forward for us. Now to make it work even better for us.

Pros:

I appreciate the personal level of support from the onboarding and customer success team. We can move closer to the best in class reputation we want to provide our clients.

Cons:

Some key tools are not fully developed for the Australian market yet, requiring unexpected and costly workarounds.

Alternatives Considered: CartonCloud, Access Mintsoft, ControlPort and CargoWise

Reasons for Switching to 3PL Warehouse Manager: Price, functionality, exposure to IS market, customer support, integration ease, road map to success.

3PL Review

Comments: Overall, I'm content with using 3PL Warehouse Manager because it's what I've known to use for the past 2 years and it's grown upon me.

Pros:

When I first started Logistics, I was thrown into Warehouse Management and was introduced to 3PL. At first the product was intimidating since being new, I was afraid to mess up. However, as soon as I started getting more comfortable, I realized that the software is super easy to use and if you were to make mistakes, there are multiple solutions do fix them. Customer Support and the Help Center really take you a long way as there's information that is meant to help you for any cases.

Cons:

I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.Also, kind of wish that we are given the option to delete any orders instead of cancelling them and for them to still show up in the Orders Tab. I feel like this correlates to the Order Statuses mentioned before because since the cancelled orders are showing closed, they're now being mixed with completed orders that were closed as well.

My Migration experience with 3PL

Comments: We previously used a software we became accustomed to and when we switched over to 3PL, there were so many differences in comparison to the functionalities. In the beginning, I immediately wanted 3PL to function just like our old system however over time, I was able to point out a number of values this system has and allows for so much more flexibility. Our daily orders used to finish printing by about 11:00am PST, and would start at 9:00am PST. (Printing fuction was automated) There were many pauses in printing, and delays. Now that we are using 3PL, with a 9:00am PST daily cutoff, we can have our orders printed by 9:30am PST with a much better sort in place for packers. This improves our productivity by 40% and offers a much better service level to our clients. I'm overall very satisfied with 3PL and I'd recommend it to other fulfillment houses without hesitation.

Pros:

I specfically like the flexibility it allows for sorting orders, and data allowing me to print specific orders in the batches that fit my needs. This feature is awesome because it saves our warehouse pickers time, and their productivity level has really improved.

Cons:

What I did not like about 3PL Warehouse Manager is that customer users access levels do not allow for them to view all items unless there is active inventory for every item. So if an item has no inventory, the client cannot see that item unless they run a stock status report. I think all items should be visible so that if there is an item with zero quantity available, the client can view that easily.

Has Helped Us Grow

Comments: We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement.

Pros:

- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types

Cons:

- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works)

Great warehouse management system with low learning curve.

Comments: I do a wide range of IT at our company and know the processes of most departments. People come to me when they have IT issues and that includes issues with 3PL. There aren't a lot of issues that are due to the system, more training related. When we have issues that are system related, 3PL Support is always responsive and helpful. We also have a lot of custom development and API integration and 3PL Central has excellent documentation for our developers..

Pros:

3PL Central is great because it's easy to use and train staff on.

Cons:

The item alias screen is a nightmare and all clients are combined together. I wish it was setup like other screens, where you first select the client rather than all clients, which makes it slow and unstable.

3pl Review

Comments: We ended up replacing 3pl warehouse manager due to a change in business needs. We would use this software in the future.

Pros:

I appreciate the fact that the system is intuitive and simple. You tell it what it needs and it does the rest.

Cons:

We have not found many cons. Getting a ticket answered in a timely manner was definitely an issue.

Nema Inc.

Comments: We like what we THINK 3PL is capable of, but disappointed because it has not been fully integrated with our database after years of use.

Pros:

It has a lot of capabilities, and is fairly easy to maneuver in within the system. We just need it to fully integrate all the information we input into 3PL into our system.

Cons:

The fact that it won't integrate fully with our driver and customer database.

3PL Warehouse Manager by 3PL Central Is wonderful Software! You get your Moneys worth!

Comments: I would highly recommend 3PL Warehouse Manager. It has been wonderful for us!!

Pros:

3PL Warehouse Manager by 3PL Central Is wonderful Software! You get your Moneys worth! It has made our business and inventory run so much smoother! We would recommend it to others. Extremely user friendly. Their support is incredible.

Cons:

If you call for support , the hold times can be a long time.......25 minutes plus. It can be pricey.

Has been the best software for inventory..

Pros:

very helpful in keeping track of the inventory that we had in the warehouse and helping us in knowing what we needed to order more of. Easy to make labels for the items we are needing to keep track of or needing to ship.

Great product for start ups but after one year will need new

Comments: This software grew us the first year then held us back year after year.

Pros:

The software is very easy to use and very affordable.

Cons:

Anything other than basic things is not their cup of tea.

Aquavian Review-Bill

Pros:

Tech Support is super! Easy to see current inventory and run the report.

Cons:

Almost impossible to do storage fee calculation

Best Warehouse & Inventory Mgmt Software

Pros:

We are a distributor of nutritional supplements and handle shipping in-house. 3PL Warehouse Manager helps us keep track of inventory... Whether it's incoming or outgoing packages.

Cons:

I would like there to be more customization for fields as well as a built-in customer database. Overall great system!

DIFFICULT PROGRAM

Pros:

THIS WAREHOUSE PROGRAM IS OF GREAT USAGE ONLY IF THE MANAGERS ARE USING IT BUT OF NO USE TO THE EMPLOYEES.

Cons:

THIS WAREHOUSE PROGRAM IS OF USE FOR ONLY THE MANAGEMENT TYPE BUT NOT EMPOLYEES THAT MAY NEED BETTER ACCESS TO THE PROGRAMMING.

On of the Best for WMS

Comments: Flexible, easy to manage easy learning

Pros:

3PL Warehouse Manager have interesting Feature are most like Mobile barcode scanning capabilities enable you to ensure swift and accurate input all of the data

Cons:

The say about this feature Turbocharge Your Processes: Small Parcel shipping functionality gives you the power to accurately scan, pack and verify shipments faster than ever before. I can't agree with them, Need Developer Improvement. Overall Good

Pretty awsome

Comments: Pretty good inventory management software, easy to use and learn! It took our team about a week to learn how to use this software. Many options and very easy to customize to your needs! I would highly recommend this to anyone who needs a great system to manage you inventory!

Easy to use, cost effective product

Comments: This system really does it all. Very satisfied!!

Pros:

The system is easy to setup and deploy quickly. Trainers were thorough and helpful along the way. Customers have 24 hour access to this cloud based system. Price is low compared to what you get. Integration with shopping carts and marketplaces is robust and saves a lot of entry time.

Cons:

system runs slow at times but I have been told this is being worked on. They do not connect to every marketplace seamlessly. Shipping integration is a little clunky. We added on third party shipping system.

3PL Central User Review

Comments: This has been a great system for us.
It's very easy to use
The integration was relatively quick and easy.
Almost immediately we began to reap the benefits/efficiencies 3PL Central provides.
The added functionality has improved our offerings & service to our current clients and has also been a great sales tool. The customer service has been very responsive to our needs.
They've been excellent at listening to our requests and promptly modifying the system.
3PL Central has worked great for us.
I'd fully recommend it as a WMS solution.

Pros:

-Very easy to set up and get started. -Intuitive interface. -Responsive customer service with frequent updates based on our needs/requests. -Affordable yet robust. -Direct access for our clients.

Cons:

-Shipping module isn't great. -Inability to do ad-hoc reporting. -No current Quickbooks billing integration (but on the plus side, this is something they are working on based on client input).

Review of 3PL Warehouse Manager

Comments: Nothing as of now.

Pros:

The best feature of the 3PL Warehouse Manager that I like is its ease of use. Apart from an interactive user interface, it also effectively tracks the warehouse happenings and logs every detail pertaining to a complete warehouse management.

Cons:

The thing that I don't like about 3PL Warehouse Manager is the customer support. Once I faced an issue with the interface and tried to contact the customer support team. But, I didn't get sufficient help.

Our inventory accuracy went from 91% to 99% allowing us to provide better customer service

Comments: 3PL's web-based system has kept our initial investment costs down. Our inventory accuracy went from 91% to 99%, allowing us to provide better customer service and avoid expensive errors. 3PL has also provided us with a solid checks and balances system, which was the driving force behind implementing a warehouse management system. We are automatically alerted on all receipts and shipments, so no inventory goes unaccounted for. No other solution out there is in the same league in terms of functionality, ease-of-use, and pricing. We love it!

Pros:

- Easy-of-use and implementation across our different locations. - Low initial investment costs. - We can give customers an answer in a couple of seconds or they can log in and check themselves. - Our customers like having the ability to log on and see their inventory status.

Cons:

- Turn-around time on adding new features

Niche Product

Comments: This is specifically for a company doing third party logistics. The requirements to compete in that market are high and varied. So to find an inexpensive workable solution is tough. 3PL fits the bill.

Pros:

Lots of functionality. Lots of add-ons if you need them. Most of them are for free.

Cons:

UI is pretty old school. It's not super pretty or slick. Some of the functionality is a little clunky and you have to take extra steps to do something that we wish was just a click of a button.

Helps us stay organized.

Pros:

Use this to track voucher shop for treatment facility. Does what we need without the frills. Easy to train people on.

Cons:

I have not noticed any flaws in the program or bugs thus far. Functions flawlessly and is extremely reliable.