Rocket Matter Reviews

GREAT software to keep track of your cases and bill hours. A bit expensive.

Comments: BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.

Pros:

When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier.

Cons:

PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm.

Easy to use and full of features

Pros:

Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable.

Cons:

There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription.

Dated Product, clunky interface.

Comments: Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter.

Pros:

RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now.

Cons:

When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there.

Rocket Matter is great case management software

Comments: It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM.

Pros:

I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time.

Cons:

It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing.

Great Service and Functionality

Comments: I am very pleased with the service.

Pros:

That is is a cloud based program with updates and customer service included in the subscription.

Cons:

I would like a billing option to have the timer, with a short description of the action (that is always generated on the invoicing), but another section for notes (because I will sometime take notes on the timer description) that do not generate on the invoicing. Because, sometimes I will have to go back through the invoice and delete verbiage. Also, the phone/iPad app does not work very well...I find.

RM Review for Law Office

Comments: I have used this product for timekeeping and billing for over 8 plus years now. It seems to work well with my office.

Pros:

It is user friendly. Some of the billing I would like to change as to how it prints out, but maybe that is user error. Customer service is excellent!

Cons:

The billing features are a little dated.

Much better than previous billing software(s)!

Comments: It's been great. Support is fantastic!

Pros:

It's very easy to use and the support staff is fantastic

Cons:

There is not feature to add admin users for billing without paying for an additional user

Rocket Matter Review

Comments: It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to [SENSITIVE CONTENT HIDDEN]) but it took us a really long time to get to being able to use the system fully.

Pros:

Ease of overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark-up a Prebill. Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time.

Cons:

Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally.

Super Helpful

Pros:

The thing I like most about Rocket is the people that help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you Rocket Gurus and Wizards!

Cons:

To get the most out of Rocket, one needs to be patient. There is a lot you can customize, so it just takes time to get the most out of Rocket. Be patient and curious!

Good but not the best

Comments: Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software.

Pros:

This is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients.

Cons:

We are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require.

Affordable and User Friendly

Comments: Overall, Rocket Matter combines the best features of case management software at a more affordable rate than their competitors.

Pros:

Rocket Matter makes it very easy in our law practice to do new client intakes, use cloud storage to create digital versions of our files, keep real-time notes, check for potential conflicts, message within the office, reconcile our bookkeeping, send payments, and merge documents all in one place.

Cons:

It would be helpful if the app had more features, such as messaging. The app shouldn't be a substitute for the desktop but I think the app could use a few upgrades.

Excellent for Small Firms

Comments: As an associate in a small firm, this is an optimal way for me to gauge both my active/billable work, as well as the "behind the scenes" and administrative work that is required in a small firm. It has been helpful to see when and where billable time can be lost to logistics and administration, which allows for tweaks and, ultimately, more billable hours.

Pros:

The Rocket Matter platform is both intuitive and easy to use. For our small firm, the ability to not just log and track hours and expenses, but also to generate invoices and bills is extremely useful and efficient.

Cons:

If I were to suggest anything, it would to establish a smoother connection with programs like Chrometa, to allow for an easier integration of passive billing (meaning, to allow all activity to be logged then allow for edits--rather than manual input). This is clearly a concern that would also require improvements on other platforms, as well.

Great Tool for Any Practice

Pros:

Rocket Matter is easy to use, works well with other integrations such as Google calendar. It is helpful to have a mobile app too because I can log hours after a call in the car after I pull over so I don't forget.

Cons:

Only downside is that you have to hit bill when inputting hours because it is easy to forget that part.

rocketmatter review

Comments: i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.

Pros:

highly intuitive from a user perspective.

Cons:

i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data.

Rocket Matter makes it easy to make money

Comments: I have been using this program for a few years for my small firm and love it. It is very easy to get started, add a client and start billing. Creating your invoices is equally as easy. Most of all, their customer service has been above and beyond and I truly appreciate that. I had an issue a few years back that seemed complex and they went in to the system and made the fix ASAP and were very considerate of the stress it was causing me not to be able to do my billing.

Pros:

The iPhone app makes it easy to track billing on the road The interface is very user friendly They are very responsive to customer concerns I worked for a firm as a legal secretary before I was an attorney. We had an issue with losing billing one month and the backup was corrupted. We had to work round the clock to recreate the billing to get paid that month. It was a nightmare. Having this saves money and headaches.

Legal Billing Software made easy

Comments: Rocket Matter has been excellent for our firm and it allows us to maintain excellent billing practices while maintaining everything in an organized fashion.

Pros:

It is easy to enter billing details, add new clients, pull up client information, case information, and generate invoices.

Cons:

It would be nice if the document merge software through rocket matter created the template to start

Rocket Matter Great Bang for Buck!

Pros:

Product is easy to use and intuitive, great customer service, web-based for easy access from anywhere.

Cons:

Can be difficult to keep information organized and inputted in quickly.

Rocket Matter Review

Comments: Overall I think the system works well.

Pros:

As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part it is a quick and easy way to enter time during the work day.

Cons:

There are times that it seems slow. Also, when entering time on multiple accounts one after the other, the system will freeze and I have to wait a few minutes for it to catch up.

Why I stay with RM

Comments: I keep getting calls from reps for Clio or other similar products and all I say is I'm happy with RM. If I have a problem, you help fix it. If I need to do something that I don't do often and can't remember the steps, you walk me through the process. Like my Apple products, it just works.

Pros:

It mostly works like I work. Some of the various integrations and case management tools have a pretty steep learning curve, but they are not overwhelming.

Cons:

There is not a way to track time in a file that is billed as a flat fee. Time tracking is needed so that profitability can be determined.

Rocket Matter IS Tried and True!

Comments: I love Rocket Matter. I called myself switching to a more popular software, but ending up keeping Rocket Matter. I need to cancel with the other provider because for now, I am not going anywhere.

Pros:

I have been a customer since 2013 or 2014. I like how it is easy to use meaning entering clients, client matter, time, expenses, printing invoices, and how it allows me to generate several reports.

Cons:

I would like to be able to track my referral source, but I may be able to do it, but just don't know.

Rocket Matter in the Legal Practice

Pros:

The software is very easy to use and maneuver through. There seem to be frequent helpful updates made and everything one could need is within a click of a button.

Cons:

This is not something that I dislike, just a possible future need, but it would be handy for a user to have the ability to enter time to be tentatively held in a comprehensive list format for each client that particular day and then later have each entry either accepted, denied or edited by a supervisor prior to billing.

Streamlined billing and new features added frequently

Comments: We have used many integrated scheduling/client conflict/billing systems in the past and this is by far the best. This is a great workhorse system and with a little training, I was able to add a document assembly function.

Pros:

Easy billing and scheduling. There are also a lot of 'extras' that can streamline work but aren't necessary to learn to simply keep track of client files.

Cons:

The ability to put tasks in order appears to not work any longer

Decent software, slow development.

Comments: Overall it’s been ok, I feel like I’ve had enough use to stay but do not plan to renew my contract again.

Pros:

This software has served its purpose in my practice for several years. I’m able to track my matters and handle billing in a straightforward way.

Cons:

I find the reporting functions to be difficult to use and understand, the client portal is one-way which isn’t helpful, there is no e-signature function and credit card and ACH cost more to use. It’s not worth the money when comparing to competing software.

Down all day yesterday

Comments: We lost another entire day of work yesterday.

Pros:

Billing it won’t let me even submit answer on this the way I want.

Cons:

Customer support and lack of merge form Help

User Friendly

Comments: I've been using for over five years and it's very intuitive and easy to figure out any problems. Customer service is always quick to respond and very helpful with any issues I have.

Pros:

Time entry, billing, editing are very easy and intuitive

Cons:

A few features such as file naming and hourly rates should be easier to automate than the original set up