RetailEdge Reviews

Simple and amazing software!

Pros:

As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!!

Cons:

There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice...

Small Nonprofit Religious shop

Comments: I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years.

Pros:

Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise.

Cons:

Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout.

Mostly good, with a few major frustrations.

Comments: Ease of checking out customers and keeping track of inventory.

Pros:

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Cons:

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Your suppport - with [sensitive content hidden] - was exceptional!

Comments: Very positive experience - both in leaving messages and receiving call backs.

Pros:

Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem.

Cons:

There is nothing for s to put in this catagory.

RetailEdge is the POS to use

Comments: Using RetailEdge to keep track of sales, inventory, and run needed reports. Very positive experience.

Pros:

It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!)

Cons:

So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top.

Best All Around POS System on the market!

Pros:

Awesome Customer Support! They always listen and work to do their best to make sure the system works for you!

Cons:

As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually.

Customer service with [sensitive content hidden]

Comments: We have been with you for 11 year so we are obviously happy.

Pros:

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

Cons:

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

Great Customer Support

Pros:

Software is very good for a multi location business and the tech support is excellent!

Cons:

Nothing that I can think of! Very few problems and the help with setup was excellent!

Support help desk

Comments: [sensitive content hidden]
was a big help! And very knowledgable!

Pros:

over all daily business management and retail support

Cons:

It can be a little confusing building a report

Good software for retail sales

Pros:

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Cons:

I find this software a bit complicated to use although it works well, I would have liked something very simple.

Alternatives Considered: Square Point of Sale

Switched From: Tessitura

Happy User

Comments: I have used other point of sale software and had nothing but headache using the software which was Much more expensive.

Pros:

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Cons:

I really have no complaints other then I need more time in the day to use all the reports I could be using.

Best Point of Sale Product and inventory management product for the money

Comments: RetailEdge is very good and reliable and very affordable system. For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product.

Pros:

We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years.

Cons:

Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second.

RetailEdge Increased Productivity

Comments: We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use.

Pros:

The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system.

Cons:

I have nothing to add regarding what I like least.

Great POS and Reportimg system

Comments: Wouldn't use any other

Pros:

Ease of use and reporting and flexibility of touch screen

Cons:

None Ota all round what we need for our business

help line

Comments: excellent

Pros:

customer service helpful and very knowledgeable

Cons:

nothing, everything went just fine with the gentleman we spoke with

Review from Scissor Sweep Vinyl

Comments: The software is great, but the people at High Meadow are first class!

Pros:

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

Cons:

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

Technical support

Comments: [SENSITIVE CONTENT] in technical support has been instrumental in our loyalty to Retail Edge. Ray returns calls promptly and has been able to not only answer our questions but facilitate our crossover to our new system in a friendly, efficient manner while adding to our knowledge of Retail Edge. This allows us to operate in a more efficient and profitable manner.

review

Pros:

easy to use runs off line all my info is my own

Cons:

some of the month end reports are not working for me. wish I could save all the customer emails when I send out month end house charge statements

Retail Edge

Comments: Great customer service.

Pros:

Very user friendly with inventory and sales reports.

Cons:

I don't have a con. It has everything I need to run a store.

User friendly software that takes only a few days to learn. Awesome tech support! :-)

Comments: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

Pros:

I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Cons:

Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

Excellent POS software with great inventory control and customer tracking

Comments: Inventory control and customer tracking, custom reports and more!

Pros:

The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!

Cons:

Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

RetailEdge is awesome

Comments: I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable.

Pros:

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

Cons:

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

Retail Edge for Everyday POS

Comments: We have been using RetailEdge since 1995 as our primary POS system. The program has been rock solid (which is why we're still using it) and customer support has never let us down. So the program has it's hiccups, again we find the work a round which makes it worth it since we can't afford to have any 'down time' on our POS or simply put... cash register with customer tracking, inventory management, and daily sales reporting.

Pros:

Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.

Cons:

Some features are a little cumbersome, but there is usually a work around ie... Assigning multiple vendors to an SKU, Apply a multi tier discount structure to a group of items, ie... sell 1 sticker for $3.5, 2 stickers for $3, 4 stickers for $10. Unfortunately program is not able to do this. Have a feature for service work where customer's items can be tracked like skis in for a tune or bikes in for tune-ups.

Great point of sale software with an amazing support team. Fifteen years of business and very happy!

Pros:

RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!

Long time customer

Pros:

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

Cons:

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!