17 years helping Canadian businesses
choose better software

About Wrike

Stay in control of PMO with features that align strategy, planning, and execution. Enjoy 360° visibility, automation, and reporting.

Learn more about Wrike

Pros:

I liked that Wrike was able to integrate easily into our systems as well as being fairly intuitive to use.

Cons:

Customer support is poor, be very cautious about changes to level of service or SLA's mid-contract with no recourse.

Wrike ratings

Average score

Ease of Use
4.1
Customer Service
4.3
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.1/10

Wrike has an overall rating of 4.3 out 5 stars based on 2,698 user reviews on Capterra.

Have you used Wrike before?

Share your experiences with other software buyers.

Filter reviews (2,698)

Tammy
Tammy
Founder & CEO in US
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Project Management System

5.0 2 years ago

Comments: Overall my experience with Wrike has been fantastic. I've used it for many years and it has been a great system.

Pros:

I have used Wrike for years and highly recommend it to others all the time. The key to finding a good PM System is finding one that works like you work and Wrike offers so many ways to lay it out (boards, to do lists, by project, etc.). It is very easy to use and if you set up due dates you know what will be coming due and it will show on your to do list as well. I also love that I can add up to 5 team members + collaborators on the free version.

Cons:

The only 'con' I have is that it would be nicer to have clarity on what Wrike considers 'projects' vs. 'folders'.

Stephanie
Stephanie
System Administrator in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Improves productivity and information sharing

4.0 11 months ago

Comments: Wrike has increased transparency of tasks across the company and defined workflows to free up employees' time for more strategic work. It has simplified internal and external communications by becoming the official platform for all company-wide deliberations and approvals.

Pros:

Wrike is an adaptable, powerful, and highly customizable tool. Easily used, with the greatest training and assistance I've encountered. They're constantly adding new functionality in response to user feedback, without disrupting the overall feel or flow of the service.

Cons:

Wrike's versatility is fantastic, but it's important to implement it carefully because it's easy to create too many designs and forms. We could have avoided the chaos caused by the explosion of workflows, blueprints, etc., if we had access to more pre-made templates.

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike is a versatile tool for planning and taking care of team projects.

5.0 2 weeks ago New

Comments: Our overall experience with Wrike has been superb. It has helped us to keep our projects organized making it possible to get our work done within our budget and timelines. Wrike also offers us a common working ground that makes it easy for us to work in unity on all our projects.

Pros:

Wrike has a flexible architecture that made it easy for us to customize it to fit our needs. The user interface is very neat and also easy to use. Wrike has amazing task planning features that help us organize and strategize our tasks for efficiency. It also has stunning collaboration features that makes it easy to unite everyone and every department so as to work together under the same page. Wrike allows us to use automations to perform our routine tasks with lesser time and work input.

Cons:

Wrike incredible run of performances has made us love every bit about it.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Marketing Agency Buyer Beware

1.0 4 years ago

Comments: Buyer beware if you're a marketing agency looking at Wrike for PM tool. We engaged Wrike to help us solve some very specific issues in which we outlined in detail during our numerous calls with sales rep. He showed us high-level that we could solve for our needs in his demo account which was not set-up to be agency-specific. He gave us test access and we tested as much as we knew how to test not understanding how to use the system but was reassured by the sales rep over and over again that Wrike could solve our needs. We decided to proceed with Wrike and even purchase the onboarding package so that someone could train us on how to use the system. The first onboarding rep we were given had literally zero clue how agency operations were set-up. We again outlined everything we needed Wrike to accomplish for our business and we left our first session feeling like we made a big mistake. We were given a second onboarding rep who was a lot better however, after three sessions, he couldn't even help us with solving our needs. To his credit, he tried so many workarounds but the system still wasn't working for what we made very clear we needed it to do. For reference these are the items we stated numerous times we needed this system to solve for: 1. transparency with clients being able to plan out ongoing marketing plans (solved only 50%)
2. track time and effort to be able to track workload (solved)
3. track ongoing month-over-month retainer budgets and products clients (not accurate

Pros:

Detailed task management Workload managment

Cons:

See below including very poor customer service

Wrike Response

4 years ago

Thanks for your feedback. The experience you describe does not reflect the level of service we strive to deliver, and we want to help make it right. We were unable to identify your account from the information here, so please contact us directly at [email protected]. We would love to make things right if you give us another chance.

Francesca
Technology Administrator in UK
Retail, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Solid project planning sytem

4.0 2 months ago

Comments: Generally very good, a good way to organise and communicate multple projects with many stakeholders

Pros:

It's got some great automation tools for setting up recurring projects

Cons:

The interface is a little overwhelming at times especially when looking at multiple projects on the gantt chart

George
Sales and Marketing Specialist in UK
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike is the BOAT and GOAT

5.0 last month New

Comments: With the use of Wrike,It makes management of our projects easy since the progress,the due dates and who is involved is easily seen and accessible.

Pros:

With its user friendly interface, flexibility and real time status feature,Wrike improves our project cooperation.Also it is very compatible with other applications in regards to communication thus streamlining of tasks with the team.

Cons:

It can be a little complex for new users although once they get the hold of the platform it becomes a walk in the park.

William
Head Of Communications in US
Higher Education Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike has made my work life more organized.KEEP IT UP

5.0 2 months ago New

Pros:

I like that I can access my spreadsheet anytime I want without having to switch between different platforms through my mobile app also I like the ability to create custom items,create blue prints,set automation rules,see tasks in a number of views(table view ,Kanban boards etc).

Cons:

Unexpected crashes or functional loss do happen from time to time but they are quite unusual.

Mwanaisha
Real Estate Advisor in US
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike: Sophisticated Tool for PM & TM

4.0 last month New

Pros:

Availability of iOS mobile application allows me to streamline business processes on the go from anywhere. Managing project, tasks and enhancing real-time communications is what I relish a lot with this tool.

Cons:

Wrike requires to be integrated with external applications to suit PM and TM needs for global enterprises.

Wilcox
Managing Solicitor in Australia
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent program to manage projects

5.0 last month New

Comments: We have been able to manage our projects with ease as we can manage different teams and projects at the same time.

Pros:

Wrikes auto attendant capabilities assist us in scheduling and tracking of leads making sure that all the deadlines and set targets are achieved.Also productivity has been enhanced since Wrike removes all the repetitive chores.

Cons:

So far so good I have not come across any downside in regard to Wrike, Although the android app is limited in functionality.

Serene
Head of Production and Development in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Decade Wrike Experience

5.0 last month New

Pros:

It is nearly a decade ever since I implemented Wrike. I like the fact that it has a mobile application which allows me to perform my daily tasks on the go from anywhere.

Cons:

Wrike is clean of any bug at the moment since the version upgrade on my iOS fixed the system.

Laetitia
Laetitia
Office Manager in Australia
Verified LinkedIn User
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wrike for small businesses

5.0 4 years ago

Pros:

It's flexible and there are multiple ways to look at projects/task depending on how users like to see things. For example as a list, Gantt chart, table or Boards which is really handy as we have designers and programmers who work very differently. The decision to go with Wrike was also skewed by the ability to have external collaborators join the team. The ability to add custom fields makes it easy to add information required. Different views enable tasks to be seen by project, person, folder etc. Being able to track time on each task is also really useful and easy for everyone. New features are being rolled out frequently and Wrike is fast catching up on the areas I thought were lacking initially.

Cons:

The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal. This was the first time we used a Project Management system to this extent, so this may be more of a user error issue. The "CRM" workaround I don't think is worth the trouble. The pricing model is the one that I think lets Wrike down the most. I understand the reason for a minimum of 5 seats, but every increment after this is in 5 seats as well. For a small business, this is a real issue in my view. This is also the case for additional features, many of which are only used by Admin, but are invoiced for each seat.

David
David
CEO in Canada
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Exceptional project management

5.0 2 years ago

Comments: Wrike has transformed our project management process dramatically. Efficiency is up, visibility on pending work is greater, and we love this product.

Pros:

Wrike is about as close to a "perfect" project management software for us as you can get. When buying a product, there are always going to be a few things that don't exactly work the way you'd like, but the number of those instances with Wrike are few and far between.

Cons:

Nothing really, there are a few minor gripes about design decisions and a few very basic features that we (and other users) feel the product should have, but there is nothing major and they are all easily worked around.

Kristen
Delight Marketing Manager in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Wrike Has Reformed Our Team Collaboration

5.0 2 years ago

Pros:

Wrike has greatly increased our efficiency across our teams. Our department has transitioned from a fully in-office team to a fully remote team to a hybrid working environment in just two short years, and thanks to Wrike, our project schedules remained on track no matter in what environment we work. The video onboarding tools built within Wrike helped each team member get started at their own pace, and the onboarding videos themselves are quite engaging and creative. Once established, our team has effectively created a high-functioning workspace in which to manage digital and print production, campaign management, and other organization. Some of our favorite features include the following. - A Gantt chart can be created so that once a task is completed, the assignee of the next task is instantly notified that they can start working on their assigned task. The Gantt chart also automatically adjusts deadlines across all items when a campaign deployment date is updated, saving us time from having to manually update dates for each task within a project. - Calendars provide us with a way to share our email campaign deployment dates company-wide and to assess workload distribution across teams. - Dashboards can be built for personal use or for team use, and customizable widgets mean that the possibilities are endless for dashboard items to display. - Forms can be programmed to use Blueprints to create and map projects/tasks automatically once submitted.

Cons:

We are a small team without a dedicated project manager, and team members are required to manage their own projects. The onboarding process was lengthy, as the tool required our team to think differently about mapping project schedules. For example, if a task is created from a blueprint and the team member doesn't individualize the name of the task, Wrike may assume that the task is the same as others with the same name. Then, that one particular task will live in multiple projects. So, when a team member marks that one task as completed, Wrike will mark it as completed in all projects. This is wonderful if intentional, but it was confusing at first to some who were accustomed to linear project management tools.There are many different ways to set up projects on Wrike, which is a benefit as much as it could potentially be cumbersome. To ensure that our team members had an understanding of where to find things on Wrike and of the expectations for how we wanted to use this project management tool, we established a staff subcommittee to create a quick-reference guide that detailed the organizational structures, processes, or settings that we agreed to as a team. It worked really well for us to have a central document outlining the folder structures and notification settings for our team in addition to the onboarding tools that Wrike provided.

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

When it comes to managing projects, Wrike is top-notch

4.0 2 years ago

Comments: Wrike is a powerful and simple tool for managing projects. The platform is user-friendly, and it comes equipped with a variety of tools that simplify teamwork and project administration. The analytics and reports are also quite helpful for seeing the big picture of a project.

Pros:

Thanks to the platform's flexibility, I've been able to centralize and simplify a great deal of my work. The most exciting feature is the seamless real-time communication and team overview that it provides. In sum, if you're wanting to increase productivity and better manage your workload, Wrike is a tool I'd strongly suggest.

Cons:

If I had to select one thing, it would be that all the features and options may seem overwhelming at first. It took me some time to learn how to maximize the effectiveness of each feature.

Cathy
Account Manager in US
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wrike for Small Hospital Marketing Department

5.0 2 years ago

Comments: I am very pleased with Wrike. Everyone is on the same page with a clear expectation of deadlines and participation. If I could get everyone to use it at all times within the department and with our clients, it would be seamless. That's an internal issue, not a Wrike issue!

Pros:

I like that all communications are recorded in Wrike and make for an easy reference in case of questions. I really like the accountability it creates for outside parties using the application with our department. This has shut down a lot of "I didn't say that's" since we've implemented the program.

Cons:

I would like to see the ability to insert documents such as Word or photos into the markup area of the online proofs. There are times where this would be more helpful than referencing a document that you have attached to the library.

Danny
Producer in US
Computer Games, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Wrike is great for project management

4.0 2 years ago

Comments: Overall Wrike has been wonderful for my team. It keeps everyone in sync with current assignments and progress.

Pros:

Custom fields are critical for tracking the exact data my team needs. Multiple views are possible depending how you work with the tasks. Wrike Proof is awesome for reviewing assets and tracking comments/feedback. General ease of use is wonderful. My team picked it up in no time and are now pros.

Cons:

I wish there were more custom display options like conditional formatting of task titles and Gantt chart colors. That would make viewing and tracking large projects much faster.

Teddy
Teddy
Director of Marketing & Communications in US
Verified LinkedIn User
Real Estate, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A Powerful Blank Slate, Both Good and Bad

5.0 2 years ago

Comments: As a manager, Wrike has been a struggle worth having. While my comfort level was to use a simpler yet more open tool like Trello, the complexity and number of our marketing campaigns/projects/events led me toward a more full-featured solution. Roll-out took a full year due to the busyness of our team, and after that first year, we scrapped everything based on what we learned and started fresh with a different taxonomy. Ultimately it's a boon for me as a manager to know that the entirety of my department's efforts are captured and managed in a single place, but it's a heavy lift for the team. The Wrike team was helpful with onboarding but didn't offer much direction; they probably would have been more helpful if we had pre-established workflows. Without a history of project management beyond a clunky spreadsheet, we were looking to Wrike to provide more robust templates and guidance in this area.

Pros:

Wrike excels at what it sets out to do: manage projects. It is flexible, powerful, and full-featured enough to adapt to virtually any use case, keeping teams on the same page and on-task. The UI is fresh and modern, and the software is iterated weekly with even tiny considerations that make life easier.

Cons:

Wrike is a blank slate, so determining how your busy team will leverage the tool takes a ton of effort. Its interface, while pretty, is as complex as it needs to be to conform to a bevy of use cases. The learning curve for a team is steep, and because it takes months to see benefits, adoption is an exercise in discipline. For some members of the team who struggle with the complexity, managing the tool is a burden and Wrike remains more of an obstacle than a benefit. We've also had no luck getting real-time browser notifications to work; the team either relies on far too many Wrike-generated emails or just living in the tool itself to stay up-to-date.

Stephanie
CEO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Exactly what we needed.

5.0 2 years ago

Comments: We have had excellent support in designing workflows, implementation and adopting new features. We regularly get an email indicating that there are new features that our rep thought we might be interested in. When we meet with them, we find that our rep has done their homework, knows our account and how we use their product, and really does have great tips for getting more out of Wrike. We LOVE their customer support, which is unheard of in the world of technology these days.

Pros:

We really like how easy it was to customize the product to meet the needs of various different kinds of projects. In consulting, we have several different teams working on completely different kinds of projects and Wrike had tools to help us with all of them. Wrike is super flexible and new features come out regularly that we hadn't even thought of.

Cons:

I cannot think of anything. We love Wrike.

Terry
Terry
Digital Strategy Marketing Manager in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Wrike is one of the best project management platforms, I love it and I recommend it.

5.0 last year

Comments: Everyone on the team has benefited greatly from its use as a tool for allocating, ranking, and organizing work. Before we started using Wirke, our team had to rely on Excel spreadsheets, which was a time-consuming and convoluted process.

Pros:

It's a fantastic resource for organizing and coordinating the efforts of a group or an individual. It's easy to use and manage both day-to-day operations and larger projects with its straightforward graphical user interface. Tasks can be assigned to individuals and given a due date, start time, and description.It lets you track anything from active to finished to cancelled jobs with ease.

Cons:

When I update a task's status, I don't always know if it was updated to the right status, which is the one issue I have with Wrike. Sometimes when I am dragging a task to change its state, I accidentally leave it in the needed status and then I can't see it.

Steven
Web Designer and Content Writer in Kenya
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A Versatile Project Management Platform With Rich Features and Functions

5.0 last year

Comments: Wrike provides a virtual platform where any team member can access relevant task, complete it, and attach documents for others to do their part. Our remote content writers can pick jobs and submit on time from home, which helps us meet deadlines even if only a few are in our office. Since every task is visible to every team member, we usually don't hold meetings since everyone can see the tasks at hand, their deadline, members available, and the requirement of each task. This enhances productivity without too much follow up emails, calls, or meetings.

Pros:

Wrike has a simple and user-friendly design that display various features required for effective project management. The drag-and-drop function makes it stand out because it is easy to understand. Wrike allows a team of coworkers to access from anywhere, collaborate, share tasks, comments, files, and track time spent on a project. You can use it for different projects where individual efforts are needed to achieve a common goal. You don't have to be physically there to monitor a project or collaborate with others.

Cons:

It can be hard to follow minor changes especially when you have fairly large team and a project with a tight deadline. Choosing the ideal workflow was challenging when we were starting out since most of the team members forgot about moving the cards. If your project has many stages/ phases, you cannot adjust the size of the content to see all the columns so you have to scroll across to see what is not visible on the screen.

Prince
Project Manager in Nigeria
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wrike truly delivers on its promise

5.0 5 years ago

Comments: Overall is simply one of the best team management and projects software out there in the market, even when you compare it to its peers and its competitors it holds its own, it simply does the job it needs to do and sometimes it does more in value considering the price. I'm futuristically it is a software to look out for because if it keeps improving the way it has done in the last two years I think he's going to just be an A+ software soon rather than later

Pros:

For what is what Wrike has improved the way our team works, in fact, to put it simply he can simply change our level of efficiency. As a member of a team under a small business, we usually used to outsource team projects two other companies that will oversee how our team is working on projects and that used to accrued extra cost to a business that already struggling to compete and make it in the marketplace. But on discovering Wrike we were able to do things better, do things within the confines of the company overview and also save cost why being more efficient in all projects. It has helped reduce miscommunication, misinterpretation and common mistakes between team members have brought about more transparency and a better understanding amongst team members. Another thing I personally like is the fact that it is web-based and I can log in to assess what the team is doing, I can also send out weekly notification reports which come in handy whenever you're managing any projects, also the fact that I'm able to create custom folders and even subfolders, task, and subtasks, add users and include due dates is perfect for anyone who's trying to manage a project. I think it is a one-stop-shop for anything project management, and that's how much it has revolutionized the way we do business.

Cons:

One of the challenges I face with Wrike is the fact that it is not really easy to set up. In our today's business environment where we are more in need of software and products that could assist us in being more effective such products being user-friendly both at setting up and during operation must be given more consideration. I also feel that there should be an offline version so that users don't need to always connect to the internet to be able to use it effectively. Another thing is that it takes a little bit of time to get used to, so businesses that are planning to use Wrike it must give room for an adequate learning curve. And in all these little challenges are few things that can you get around with time.

Maximiliano
Maximiliano
Salesman in Argentina
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Efficient Project Management and Collaboration with Wrike

5.0 last year

Comments: Wrike has been instrumental in resolving several challenges within our organization. Firstly, it has greatly improved project visibility and transparency. With Wrike, we can easily track the progress of tasks, monitor deadlines, and identify potential bottlenecks. This transparency has increased accountability and reduced miscommunication.Furthermore, Wrike's powerful reporting and analytics capabilities have enabled us to gain valuable insights into our team's performance and project efficiency. The ability to generate custom reports and visualize data has helped us identify areas for improvement, optimize resource allocation, and make data-driven decisions.

Pros:

One of the things I appreciate the most about Wrike is its intuitive and user-friendly interface. Navigating through the various features and functions is a breeze, allowing for quick adoption by our team members. The platform's clean design and well-organized layout make it easy to find and manage tasks, projects, and resources.Wrike's collaboration capabilities are outstanding. The real-time collaboration features enable seamless communication and teamwork within our organization, regardless of team members' physical locations. Whether it's assigning tasks, sharing files, or leaving comments, we can easily collaborate and stay on the same page.

Cons:

One area for improvement is the mobile app experience. Although the mobile app allows us to access and manage tasks on the go, it could benefit from enhanced performance and additional features to match the desktop version. Streamlining the mobile experience would further improve productivity for users who rely heavily on mobile devices.

Rahul
HR Consultant in Australia
Human Resources, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Take Control of Your Projects: Wrike's Time Tracking and Task Scheduling Capabilities

5.0 last year

Comments: I liked this tool. Wrike allows me for easy project management. It is designed to help teams work together and complete tasks faster, while at the same time enabling them to communicate and collaborate on projects in a much more efficient way. With this tool, I am able to assign tasks, keep track of progress, and even make notes with discussions that can be shared with teammates. The best feature I like about Wrike is its ability to provide real-time updates so that everyone stays up-to-date on what needs to be done next. This makes it very helpful when managing multiple projects or working as part of a team since all changes are immediately visible. Additionally, the dashboard view provides an overview of everything that's going on so I don't have to spend time sorting through emails or documents trying to figure out who did what when. I think Wrike is great because it streamlines project management processes and ensures that everyone remains productive and informed throughout the entire process.

Pros:

1.Wrike's interface intuitive and user-friendly. The tool offers a clean and organized layout, making it easy for teams to navigate and collaborate effectively.2.Create and organize tasks in a flexible manner. With features like task nesting, subtasks, and task dependencies, teams can structure their work in a way that suits their specific workflows and project requirements.3.It provides robust collaboration features, such as real-time commenting, file sharing, and mentions. 4.Wrike offers a high degree of customization to adapt to different project management methodologies and individual preferences. 5.We can configure workflows, task statuses, and notification settings according to their specific needs, allowing for a tailored project management experience.6.Wrike integrates with various third-party tools commonly used in the workplace, such as G Suite, Microsoft Office, and popular communication platforms like Slack.

Cons:

Wrike provides a range of reporting options, allowing users to generate insightful reports on project progress, resource utilization, and team performance. These analytics help managers gain valuable insights into project metrics and make data-driven decisions.

Verified Reviewer
Verified LinkedIn User
Real Estate, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Improving project management efficiency

5.0 last year

Comments: Wrike is an online project management tool that can improve workplace efficiency and collaboration. Its integration with other popular tools, such as calendars and cloud storage services, makes it simple to synchronize information and boost productivity. Although there are limitations to report customization and occasional performance issues, I believe Wrike is a solid choice for companies looking to streamline project management.

Pros:

Wrike stands out for its ability to integrate with other popular workplace tools, making it simple to synchronize and share data. I particularly liked the platform's ability to connect with calendars, document management tools, and cloud storage services. This integration increased my efficiency because I was able to keep all my key resources and data in one place, avoiding information dispersion across multiple tools.Wrike also provides excellent technical support to assist you with any issues or questions you may have. Several times while using the platform, I had to contact the support team, and I was always given prompt and helpful responses. This level of assistance was invaluable in keeping me on track and ensuring that I was fully utilizing Wrike's capabilities.

Cons:

Wrike, like any tool, has some limitations. One of them is the lack of report customization options. This can make it difficult to present data to the needs of the team or company. Although the pre-built reports are useful in most cases, I found the limited customization capability to be a barrier for those who require a higher level of customization in this area.Furthermore, Wrike experienced performance issues such as slowness or delays in platform loading in some cases. While these issues did not occur regularly, they did have an impact on my productivity at times. It should be noted, however, that performance quality may vary depending on location and Internet connection.

Mary
Sales Success Manager in US
Entertainment, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

I wish we could come back!

5.0 6 months ago

Comments: I think I can answer best if I go chronologically how it happened and how it affected me, good and bad. . I feel that will explain the roller coaster life of a sales assistant in media. At first, I was terrified, what was this new shiny thing? And how do I do my job and learn what all this does? Then while we were training, my eyes were opened to what I could achieve. Setting it up to work how I worked, and not having to do something a certain way just because that's how someone else does it, was liberating. Then it was taken away. That was a dark day indeed. We've gotten used to how it works now, but if I had an option I would go back in a minute. Using copy and paste cut down on the annoyance of having to note things more than once, and it's a small price to pay.

Pros:

I liked how it was customizable, and I often would switch from board view to list view to get a different perspective and keep things fresh. I liked how quick the updates were, and the ease of use. None of us were familiar with Wrike, and we got a crash course. Some took to it faster - getting used to the sub-tasks and they went in much deeper. But that was what made it work for all of us. We all work differently and my co-worker may get a task done more efficiently by making multiple sub-tasks and working through them while I do better with a check-list. (Oh, how I loved the checklist!)

Cons:

From an end-user point of view, my biggest complaint was that our sales team didn't use Wrike. This caused us to have to duplicate communications with the sales team. For example, we would have to put on our Wrike ticket that we completed the task and document how we did it for our management team, but then we'd have to do it again in Salesforce for the sales team. There was a good side to that as well though. It was as if we could use our Wrike tickets to freely communicate, and measure our words more carefully when we were writing to the sales team in salesforce. So even that wasn't so bad. The main thing I didn't like was the fact that we don't use it anymore. We were told by upper management that we needed something more granular and that we had tweaked Wrike as much as we could. But, to be honest, I think it was the fact that we've used Salesforce for such a long time and I don't see that changing, so they developed a sales support request system that lives in salesforce. It works, but I do miss Wrike.