--- description: Learn more about Avalara pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://www.capterra.ca/software/75673/avatax Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/75673/avatax?page=2) > Avalara automates your global tax and compliance tasks for speed, accuracy, and scale. > > Verdict: Rated **4.0/5** by 350 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avalara? Avalara is used by retailers, manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 350 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Avalara - **Founded**: 2004 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable Software - Accounts Receivable Software - Audit Trail - Bank Reconciliation - Billing & Invoicing - Compliance Management - Corporate/Business - Data Import/Export - Document Management Software - Electronic Filing - Exemption Management - Financial Reporting Software - General Ledger - Multi-Currency - Process/Workflow Automation - Purchase Order Management - Reporting/Analytics - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Tax Management Software - Transaction Tracking - Value Added Tax (VAT) ## Integrations (32 total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Tax Software](https://www.capterra.ca/directory/30970/sales-tax/software) ## Related Categories - [Sales Tax Software](https://www.capterra.ca/directory/30970/sales-tax/software) - [Accounting Software](https://www.capterra.ca/directory/1/accounting/software) - [Corporate Tax Software](https://www.capterra.ca/directory/31560/corporate-tax/software) ## Alternatives 1. 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In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. ----- ### "Good product but expensive, not trustworthy & not for international stores" — 4.0/5 > **Frida** | *May 31, 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Seems like a good product (bit only truly good for the US), lots of services under one roof > > **Cons**: 1. Sales representative only concerned with making the sale and did not offer trustworthy advice in my circumstances. 2. We needed more help in the implementation process. We would have been open to paying for an hour or two, or whatever was necessary with some one that would actually takes us through the process to do it right from the get go. We are not experts, and it would have been more effective than sending us to read stuff. Even step by step videos would have been better. 3. Disingenuous information; I made specific comments about how I needed a system that was international. I also communicated that my corporation was in Canada. It wasn’t until a year later that I realized that automatic NEXUS calculations are only available for the US in Avatax, and that I would have to manually keep track of all other countries. This should have really been explained by the sales rep, and explain the significance of this, especially as a Canadian corporation. 4. System compatibility. Avalara was making our system extremely slow. We communicated this to the tech team and it was never addressed. At no point in time were we asked what elements were we using as part of our platform to see potential compatibility issues. 5. Uncompromising client care; only cares about Avalara’s interests and does not care about clients. > > I contacted Avalara well before launching my store; we were just commencing the development. I communicated this to the sales representative and all he focused on was about how this was ideal because I had no footprint and I would be properly set up from the beginning. However, at no point did it tell me clearly what were the things I needed to have in order before implementing Avalara, nor did he say at any point there was no reason to make the purchase until after the launch of the store since I had no sales and therefore no threshold would be surpassed. For this reason I went about 8 months without using the platform until we were getting closer to the launch at which point I realized there was no support for implementation outside of a manual, that by the way, is outdated, no videos to explain to new entrepreneurs not only how to navigate the waters is compliance but how to properly use their system. Then there were compatibility issues between avalara and our system, though they say they are compatible with WooCommerce, if your platform is using any other plugins or apps it will cause issues, such as long delays in the check out process. I communicated this to the tech team and they acknowledged that they knew of some issues (so we aren’t the only ones), but they never even replied about remotely addressing this issue. In addition, I was sold on an idea that Avalara was the best system for international stores. This is disingenuous, since it won’t calculate and send you automatic warning when you’re going to cross any NEXUS outside of the US. This wasn’t clearly explained on the sales meeting and it should have since we are a Canadian Corporation and it wasn’t going to serve even our own jurisdiction. In addition, it is not set up to configure locations of warehouses, so it calculates taxes according only to the location of the corporation, sending a warning to all clients outside of that country that they may have to pay duty charges upon receiving the goods. We were extremely careful of ensuring the most easy shopping experience for our clients, therefore we are working with warehouses in other countries like Mexico, to bring down shipping costs and take care of all duty charges so our clients don’t have to. But though we already paid the duties, Avalara was still posting a warning in our system during the check out process and though we explained our situation, they did nothing to accommodate this. We had technical issues with syncing our products with Avalara, and this was already at the point when we were finally ready to launch our store. It took Avalara 2.5 months to provide a solution, which caused a delay in our launch and they were not even communicating during the process, no timeline was provided, not even an email to ask us to be patient. Nothing. It is super expensive too, and though I never ended up actually using it (we did not launch our store with it) and due to all this frustrating issues met with indifference, we decided to cancel our contract and ask for a report nbirsement for the software that was never used, ensuring I mentioned that as a business owner, I was willing to negotiate a fair market value for the time spent with their engineer in the one meeting we had with him to explain our issues and the one meeting with the implementation specialist at the beginning, who sent us the manual to read, and took us through a general walkthrough of their platform, as well as all the HS codes we had received vs the ones we actually paid for. But they were unwavering due to their 60 day policy, which I sure went well o er since I purchased the service way before we were ready for launch, and all though I explained everything I stated above. Overall the worse experience in my life and I truly try to avoid saying any negative reviews unless I’ve exhausted every opportunity to make things right and the negative reviews are truly deserved. And I try to honour the good things they do have, which is what seems like a good product for more generic local companies within the US. ----- ### "Terrible, terrible, terrible" — 1.0/5 > **Chelsea** | *October 30, 2025* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. > > **Cons**: Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. > > For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. ----- ### "Avalara Cert and Tax" — 5.0/5 > **Val** | *January 20, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Tsx calculations and tax return preparations for US SAles tax > > **Cons**: customer service and su\[\[prt for clients > > ovaral great experience in the past 10 years ----- ### "Avalara Review" — 4.0/5 > **Diane** | *February 13, 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: The variety of products, and the ability to customize to individuals. > > **Cons**: Connectivity Issues that created lag time. > > Ok, most of the time, but the customer service reps do not always communicate well. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/75673/avatax?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/75673/avatax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data