DealerCenter Reviews

Great CRM to work in!

Comments: Overall the experience is great so far! Hopefully it will develop with the time and will show a good level of development in the future, especially from the User Interface Perspective.

Pros:

The Interface, UI and UX looks smooth and all on point. The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well. I pretty like fonts and the main page where you can pin your dealers dashboard!

Cons:

Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access. I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.

The most trusted dealer management system on the market.

Comments: Dealer center helps in creating custom dashboards and reports to know every aspect of the performance of your dealership. An amazing software indeed.

Pros:

It puts it's users in command of all our customer activity and internet lead management process. With automation, alerts and built-in communication with SMS and emails. Helps it's users to create an online shopping experience which their customers are expecting. Safe and secure software which helps us analyze customer data and marketing.

Cons:

Its a bit difficult for new employees to work with.

DealerCenter Use

Comments: All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.

Pros:

It was turn key and it was up and running was not much down time.

Cons:

Its really slow, and clunky, When there is an issue often times its not a quick solution.

DealerCenter the DMS you need

Comments: Great experience overall I enjoy using it

Pros:

Great and easy to use nice looking platform helps me get work done

Cons:

The cost is a bit high but it does offer a lot

The best customer service

Comments: So happy with DC and [sensitive content hidden] my rep.

Pros:

The customer support and service make it easy!

Cons:

Pretty much I'm running my business in DC

Buy Here Pay Here

Comments: Customer service is promptly and to the point easy to understand.

Pros:

very easy to take payments and easy to fiend it all

Cons:

understanding balance forward is not that easy yet.

Dealer Review

Comments: The ease of being able to apply certain aspects of each deal

Pros:

The ease of use and the website and the response from the sales rep [sensitive content hidden]

Cons:

Sometimes it can be convoluted and confusing.

Great Company

Comments: It has so far been very pleasant. [sensitive content hidden] is who has been handling the account and he has done an excellent job!

Pros:

Affordable and ease of the website. Tons of options to chose to tailor to you

Cons:

We have not had it long enough to have a con at this moment

Efficient tool for managing and tracking inventory movement across various dealers and distributors.

Comments: Its one-stop platform to enhance efficiency and boost the overall business performance.

Pros:

The key features that has been lifesaving in our dealership management is that, it enables dealers to place new orders and that orders are processed accurately. Invoice generation once the order is completed helps us to start tracking the order status from shipping to delivery. Best part being the comprehensive reports on dealer performance and revenue analytics for data driven decision making. DealerCenter is a hub for all deals management.

Cons:

Working with DealerCenter is quite satisfying. I have every reasons to rate it five stars because it has delivered the best.

[sensitive content hidden] Great Customer Service.

Comments: As always best customer service ever. They are AWESOME!!

Pros:

[sensitive content hidden] was great and very experience of the forms. She was patience and very friendly.

Cons:

How [sensitive content hidden] took the time to teach me and to update all the forms for me.

Great Software at a Great Price!

Comments: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Pros:

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

Cons:

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Makes Running our Dealership Possible!

Comments: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

Pros:

It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

Cons:

Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

DealerCenter Is an All in One Software!

Comments: My overall experience with DealerCenter has been great with the help of my DealerCenter Rep [sensitive content hidden]. She has helped me transfer my data from Frazer, and export my inventory to Facebook and other marketing sites and is always available when I need her, I really value her knowledge in the industry and I always call on her to help me troubleshoot and get ideas on how to market my business just like a consultant would.

Pros:

The features I like most about DealerCenter is that everything is located in one central location. The functions are easy to understand and the cloud based software allows me to work from home or auction!

Cons:

The features I like least would be the price I pay each month, but it is compatible to other DMS softwares which don't include all in one services, or cloud based software.

Wow! Great product, and My rep [sensitive content hidden] is awesome!

Comments: Amazing! Will continue to use it till the end of time haha

Pros:

Wow, Love this program! We use it at our smaller dealership and it is so user friendly. It is extremely easy to run deals to 5 lenders at one time to get the best approval for your customers, the support is really great too. We just got an awesome new rep named [sensitive content hidden] and wow, she is great. Shes so patient, calm, imformative and always looking out for our best interest. Her background working for a dealership like ours really makes me feel like she understands our struggles and stress. Highly recommend dealercenter and [sensitive content hidden] . Keep it up guys :)

Cons:

Sometimes it can get buggy, but I've realized a lot of times it ends up being my own fault as I tend to move way to quickly through things and dont double check my work!

Great

Comments: I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI

Pros:

The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.

CRM & DEALERCENTER FEEDBACK

Pros:

I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.

Cons:

I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.

Great Customer Service & Customer Retention...!!!!

Comments: I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.

Pros:

You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.

Cons:

Haven't found a flaw that makes me dislike the software.

It has been a learning experience but it has taught me how to better serve my customers.

Pros:

Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.

Cons:

There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.

DealerCenter Review

Comments: The support team provided a quick and easy training for add OAPP

Pros:

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

Cons:

I dont like that the license scanner does not put the correct state or expiration date

Dealer Center Software Is THE BEST

Pros:

I can submit to multiple lenders at the same time! Frazer is pre historic. compared with dealer cene ter!

Cons:

no cons, it's the all in one software that helps me run my business day to day

Dealer Center Service Rep [sensitive content hidden]

Comments: Love the service and the product! Many thanks to our account Rep [sensitive content hidden] !!! Wonderful experience!

Pros:

The service and ease of use. We have an amazing Rep, [sensitive content hidden] , who goes above and beyond to ensure our business is on the right track with the right products!

Cons:

None.... all is good!.

Express Auto Inc

Comments: Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.

Pros:

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

Cons:

Nothing comes to mind at this moment right now

Dealercenter

Pros:

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter. You can add all the information of the customers, the deals and the inventory.

Cons:

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it. If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

DealerCenter is great

Comments: Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Pros:

DealerCenter is super easy to learn, making the program fast and efficient. Structuring the deals is simple as well with automatic approvals with preferred lenders. Like being able to bring in outside lenders through RouteOne and DealerTrack. Our rep has been very helpful and educational in showing me how to use the system. She made everything so easy!

Cons:

Sometime approvals with other lenders is not as simple

Very impressive and powerful.

Comments: This DMS is above and beyond what I had hoped for. The first generation was a little clunky in my opinion but now that they have upgraded and redesigned their entire system, we are very very very impressed! Customer support is very good and US-based (rare). There's almost no downtime -if any. We opted for their website which seems to be performing well . It updates photos instantly and posts select vehicles to craigslist within six hours or so with just a click. With a little ramp up, we all enjoy the redesigned user interface.

Pros:

The user interface and reliability. There are some reporting functions we really enjoy

Cons:

Cost. A little high once you get all the upsell add-ons. The user interface and reliability. Reporting customizing is hard to figure out without tech-support sometimes.