GoFrugal Reviews

Bang for your buck!

Comments: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pros:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Cons:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Comments: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pros:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Cons:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Incredible

Pros:

Ease of use , great customer service Thanks

Cons:

All ok , covers every aspect correctly .

Worst software in india for retails, worst in customer service, Gofrugal is a cheater company

Comments: very bad experience with gofrugal software

Pros:

nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.

Cons:

customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition

My Experience with Gofrugal

Comments: Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.

Pros:

Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job

Cons:

What can I say? Can i say something that does not exist?

Fast updates on government mandates and custom requirements.

Comments: Safe and Good.

Pros:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Cons:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Comments: My overall experience with the software is so good. Its features meets our expectations.

Pros:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Cons:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

Best software for retail

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

Suam Hardware Ltd With Gofrugal

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

A few suggestions that can benefit all your clients

Comments: Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Pros:

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Cons:

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available. 2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us. 3. No way to bulk update Markup/Markdown price setting for products in HQ. 4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero. 5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack. 6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Mixed Feeling

Comments: Overall experience with Gofrugal has been satisfactory.

Pros:

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons:

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

ON LINE CHAT PROBLEM

Comments: VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US. ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Pros:

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Cons:

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Support During Covid19

Comments: Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Pros:

Easy Updation and Operations of this software is one of the best.

Cons:

Very Few but as per staff support each and every problem seems to be minimalist.

4stares

Comments: it good and friendly software

Pros:

Sale and purchase and non moving items

Cons:

Unmatched software new development in the software

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

Comments: VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pros:

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Cons:

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Feedback

Comments: I am happy with the investment made on GOFRUGAL Software

Pros:

Ease of doing transactions and Customer support is extremely good!

Cons:

Nothing in Particular . Over all experience is good and encouraging

Best software without support

Comments: Developed best software but unfortunately without proper support system.

Pros:

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Cons:

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it. Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

PRODUCT AND SUPPORT

Comments: I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pros:

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Cons:

We are almost using all the module i dont have any particular so its good

Value for Money

Comments: Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pros:

Very user friendly, has numerous features and very robust. Online support have been great.

Cons:

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

REVIEW FROM NEELKAMAL

Comments: ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pros:

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Cons:

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Product and Support

Comments: The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pros:

Billing and accounting is very convinient and the report generation is very useful for further analysis

Cons:

Backup is very slow at the exit of the software

RPOS review

Comments: its good and easy to use

Pros:

Its easy to use. easily understandable. User friendly.

Cons:

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Comments: Intelligent Data Analytics Feature
End to End solution in one software for Business

Pros:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Cons:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

admin

Comments: Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros:

Simplest screen and User interface. It is simple to Operate.

Cons:

Support have to improve as there is some delay in solution and understanding.