--- description: Learn more about Shift4 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shift4 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Shift4](/software/70936/shift4) # Shift4 Canonical: https://www.capterra.ca/software/70936/shift4 Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/70936/shift4?page=2) > We’re changing the way the world experiences commerce. > > Verdict: Rated **2.2/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shift4? Shift4 provides end-to-end payment processing solutions for Food \& Beverage, Hospitality, Sports \& Entertainment Venues, eCommerce, Casinos \& Gaming, Retail, and Specialty merchants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.2/5** | 53 Reviews | | Ease of Use | 2.7/5 | Based on overall reviews | | Customer Support Software | 2.1/5 | Based on overall reviews | | Value for Money | 2.1/5 | Based on overall reviews | | Features | 2.6/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Shift4 - **Location**: Allentown, US - **Founded**: 1994 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Shift4 for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Debit/Credit Card Processing - In-Person Payments - Mobile Payments - Multiple Payment Options - Recurring/Subscription Billing - Reporting/Analytics - Transaction Monitoring ## Integrations (2 total) - Meta for Business - Twitter/X ## Support Options - 24/7 (Live rep) ## Category - [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software) ## Alternatives 1. [Stripe](https://www.capterra.ca/software/123889/stripe) — 4.6/5 (3309 reviews) 2. [PayPal](https://www.capterra.ca/software/179251/paypal) — 4.6/5 (26301 reviews) 3. [Venmo](https://www.capterra.ca/software/182159/venmo-) — 4.7/5 (9271 reviews) 4. [Square Payments](https://www.capterra.ca/software/170278/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.capterra.ca/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "unable to cancel service" — 1.0/5 > **Tauna** | *June 21, 2024* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Agents are friendly but struggle to provided the needed service. Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? > > **Cons**: Called several days ago at noon pacific time North America and could not reach anyone for the approbate department to find out how to can the account. Was given to case numbers and assured would be contacted within 24 hours. Day 3 had to call back as no follow up received. Both case files showed notes that if I called back to advise how to close. As we are just using gateway we must go through "Enterprise department". No one from this department is ever available. I was advised the case would be "escalated" would need to contact the "risk department". My "problem" would be addressed. How is this so complicated?????? > > Service is difficult. Support is not adequate. Reports are not clear. Overall I would not recommend Shift 4. ----- ### "Predatory, terrible customer service with no actual support. Devices constantly not working and no one knows what they're doing there." — 1.0/5 > **Jasper** | *October 30, 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Absolutely nothing. The entire customer experience from start to finish was rough and we're in dispute. > > **Cons**: Our experience with Shift4 / Lighthouse has been nothing short of a nightmare, and we want to warn other businesses before they fall into the same trap. They lure you in with the promise of free terminal software, but they deliberately conceal the monthly fees and the fact that they will lock you into unfair, hidden contract terms buried in fine print. When we attempted to transition away from their service, they refused to honor the time we had already spent on the platform and claimed the agreement auto-renewed—despite us having the equipment for over a year. We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never received resolution. Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained. In May, we were told the account was closed—only to be charged again illegally afterward. We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP Payment order with our bank. Shift4 then deliberately circumvented this block by using alternate business names to attempt to process payments—a blatant act of fraud. To make matters worse, they never provided statements or explanations for unauthorized fees, including a $500 charge no one could account for. We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they continued billing us for equipment we returned. Their customer service is atrocious—you never speak to the same person twice, and no one takes ownership of your issue. We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache. We strongly advise all small businesses to avoid Shift4 / Lighthouse at all costs. They are a predatory company using deceptive contracts, aggressive billing practices, and borderline fraudulent behavior to trap customers. Protect your business and stay far away. ----- ### "Do not use Shift 4" — 1.0/5 > **Cody** | *February 10, 2026* | Sports | Recommendation rating: 0.0/10 > > **Pros**: It was a pretty easy system, The workflow was nice with starting tabs and I enjoyed the backend product. > > **Cons**: The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not process payments) each time involved over an hour on the phone to trouble shoot for them to send out a tech. Once a tech was scheduled they would show up hours late or sometimes not at all often trying to fix the system while we are operating the business. (after 6pm). The fees we agreed upon with our rep were not accurate to the actual bill and they have a clause in the contract saying they can adjust fees at any time, to any amount as long as they give a 300 day notice. They raised my annual fee of $189 to $975 this January and said that since I was in the process of cancelling they will not adjust it. Companies like this do not deserve a chance to earn your business, save the nightmare and go with toast, this company sucks\! > > The product is pretty solid when it was working, we went down about every other month and getting it fixed was not an easy process ----- ### "Stay a way from Shift4" — 1.0/5 > **Hussain** | *January 22, 2026* | Food & Beverages | Recommendation rating: 0.0/10 > > **Cons**: not much, they are bad at customer delivery and also the system so complicated and not very friendly > > very bad and when we closed our business, they did not want to cut the account, and they keep sending us bills. ----- ### "Stay away from shift4" — 1.0/5 > **Chris** | *June 25, 2025* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: You can rent the equipment but it’s still garbage. You have to send it back or update it all the time. They will lie to you about that also\! > > **Cons**: Where do I start. This light be one of the worst companies I’ve ever dealt with. Customer service is horrible. They will lie to you. They will tell you things to get you off the phone and to sell you the products. The window to cancel is literally 30 days. The software is garbage. They try to be toast but it’s half ass. They have so many different websites to get information for your software and data you don’t know where to go. They didn’t have a setting turned on that cost me $22,000. There were at least 3 other local restaurants that had the same issue. Then they blamed us for not knowing, even though they admitted we weren’t onboarded properly. The equipment is junk. It’s always going down and having to be replaced. The updated come in and then you have to call for them to fix the update. Stay away. Couldn’t be a worse company. > > Horrible. 0 out of 10 lie lie lie. This is a big company that purposely tells u something and then has fine print to contradict what they say. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/70936/shift4?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/70936/shift4) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data