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About LiveChat

LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.

Learn more about LiveChat

Pros:

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Cons:

The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.

LiveChat ratings

Average score

Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.6/ 10

LiveChat has an overall rating of 4.6 out 5 stars based on 1,692 user reviews on Capterra.

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Filter reviews (1,692)

Karan
Karan
software devloper in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

4.0 last year

Comments: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Pros:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Cons:

capterra is constantly updating its live chat features

Cheryl
BDC Manager in US
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy way to communicate with customers and shoppers

5.0 2 years ago

Comments: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Pros:

Easy of use of the software as it is intuitive and basic.

Cons:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Far too expensive against identical options

3.0 10 months ago

Pros:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Cons:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Violet
Manager in Canada
Farming, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Why LiveChat is the Best Customer Support Tool

5.0 3 months ago

Pros:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Cons:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Ibrahim
Senior Partner in Australia
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What I Encounter with LiveChat

5.0 4 months ago

Comments: Live chat through LiveChat help resolve customer issues rapidly.

Pros:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Cons:

I have never come across drawbacks ever since 2022.

Joyce
News Correspondent in UK
Broadcast Media, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Am Amazed With LiveChat

5.0 2 months ago

Comments: It gets the work done fast and well every time.

Pros:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Cons:

I haven't had any issues with LiveChat at all.

Niel Winston
Niel Winston
Remotasks.com in Philippines
Verified LinkedIn User
Computer Networking, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Highly recommended

5.0 8 months ago

Comments: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Pros:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Cons:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Olanrewaju
National Vice Chairman in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

5.0 3 months ago

Pros:

LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat.

Cons:

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Shea
Ecommerce Specialist in US
Sporting Goods, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Use!

5.0 4 months ago

Pros:

easy to sort and I love the ability to save answers to common questions!

Cons:

I truly cannot think of a complaint, it is pretty seamless.

Rebecca
Ny in US
Environmental Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Good and easy

5.0 4 months ago

Pros:

The ease of using it. Not much work to put into using it

Cons:

Could have a faster loading time when sending and receiving chats

Ibtissam
Customer services back officer in Morocco
Banking, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Livechat review

4.0 last year

Comments: I like everything about this application, i hope that everyone use it

Pros:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Cons:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

matt
CEO in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

LiveChat Review

5.0 last year

Comments: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Pros:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Cons:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Daniel
Daniel
Principal, Commercial Growth Operations Leader in US
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Livechat immediately adjusts customer service

5.0 2 years ago

Comments: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Pros:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Cons:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Laly Noya
Laly Noya
CEO in US
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 2+ years
Reviewer Source

LiveChat is Reliable

5.0 last year

Comments: Overall my experience with using Live Chat is positive.

Pros:

I like every aspect of the Live Chat feature.

Cons:

There's nothing I dislike about using LiveChat.

mahfujur rahman
Provide Emergency Service in Bangladesh
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Hassle free live chat

5.0 last year

Comments: In my opinion there is no alternative to LiveChat. I just love it.

Pros:

The quality is of LiveChat is beyond description. It construct a break free connection.

Cons:

Ads are annoying though recently they have improved.

Alfazar
Call center in US
Business Supplies & Equipment, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

My experince using this LiveChat

5.0 last year

Comments: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Pros:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Cons:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Lirim
Instrumentation and Automation PLSC in US
Food Production, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

With LiveChat my customers are always happy with our service

5.0 8 months ago

Pros:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Cons:

Everything is great about this app. No concerns. Love using it.

Haroon
Lead officer in United Arab Emirates
Financial Services Software, 201–500 Employees
Used the Software for: Free Trial
Reviewer Source

Live chat experience

4.0 last year

Comments: Overall experience is best not the Excellent. There is more chances of improvement in some areas

Pros:

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Cons:

Sometime chatbot take too much time and response from the real person is late

Kimberly
Personal Trainer in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alive and Kicking!

5.0 5 months ago

Comments: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Pros:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Cons:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Services Saver

5.0 last year

Pros:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Cons:

If you want better security features, it will be quite expensive.

David
David
CEO in Hungary
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good, very high quality, but expensive.

5.0 last year

Comments: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Pros:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Cons:

I cannot complain about the product itself. The pricing could be more affordable.

Nerissa
Consultant customer satisfaction in South Africa
Alternative Dispute Resolution, Self Employed
Used the Software for: Free Trial
Reviewer Source

Not a hands on system

2.0 last year

Pros:

Nothing , was very disappointing overall..

Cons:

The slow response to the end user .. causes more issues

Alison
Chat Agent in US
Information Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Live Chat is a good software to use and it still done an awesome job!

5.0 2 years ago

Comments: Its good I still use it today.

Pros:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Cons:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Tami
controller in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy solutions

5.0 11 months ago

Pros:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Cons:

Sometimes it takes a while to get a person to chat with

Shree Chandra
Live and E-Learning in India
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Live chat

5.0 2 years ago

Comments: The software's customer's features and multi-channel support have customers to create a seamless customer experience the analytics and reporting tools have enabled agents to manage we chats and respond quickly to customer inquiries. Overall, LiveChat has received positive reviews for its user-friendliness, reliability and effectiveness in helping businesses improve we customer service.

Pros:

LiveChat has features that help all customers management their problem load effective such as canned responbility keyboard shortcuts and chat history.

Cons:

LiveChat to all costumers with analisis and reporting machine to measure the performance of their customer service team, such as chat duration, customer satisfaction ratings and agent productivity