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About Salesforce Sales Cloud

Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.

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Pros:

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Cons:

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Salesforce Sales Cloud ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Likelihood to recommend

8.1/10

Salesforce Sales Cloud has an overall rating of 4.4 out 5 stars based on 18,698 user reviews on Capterra.

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Filter reviews (18,698)

Jimena
Jimena
Search Engine Marketing Specialist in Chile
Verified LinkedIn User
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

definitely need and, therefore, you can consider them as an essential ally for my company!

5.0 3 weeks ago New

Comments: Of course, for the first several days, I faced somewhat a problem to orient myself in all the functions and characteristics of Sales Cloud. However, thanks to the depth of the excellent technical support team that you offered to us, it simply took us a short time to address any concern that we developed.

Pros:

The use of Sales Cloud in our company has led to increased performance rates in sales aspect, as well as a considerable enhancement of clients management. In conclusion, it stained to say that Salesforce Sales Cloud has been a great partner to support our company. We have established that it has assisted us in enhancing our performance, enhancing the communication with our stakeholders and expanding our sales.

Cons:

Salesforce Sales Cloud is easy to navigate, which is perhaps my favorite aspect of it because the company can tailor its functions to the needs of the company. Thanks to the BI tool, we can find out sales opportunities and enhance the way how to promote sales effectively.

Javier
PROJECT MANAGER in Spain
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A complete but challenging CRM

4.0 4 weeks ago New

Pros:

I think the customization of the platform is its strongest point, a large number of plugins and other software can be integrated to achieve almost any task. Dashboards and reporting tools provide all your valuable information in one place.

Cons:

The part we have had the most problems with are the filters, they are somewhat difficult to create. The graphical interface does not seem to us to have the best design and in parts it is not intuitive. The implementation has a learning curve, an important point for those who value implementing it, it is complex because it can be highly customized. You must have someone expert on the team

Alternatives Considered: monday.com

Reasons for Switching to Salesforce Sales Cloud: We thought it could be a best match for this project

Melissa
Agent in US
Insurance Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Saleforce Experience

3.0 2 months ago

Comments: All in all it is great for leads,but needs some upgrades.

Pros:

I like that you can get a good amount of leads and filter down to specifics.

Cons:

The software lacks some things which could help it be more user-friendly. When saving routes, you have to hit save two locations which doesn't make sense.

Joseph
VP of Global Sales in US
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Take your sales processes to the nect level

5.0 3 months ago

Comments: I love using Salesforce Sales cloud for all my sales peocesses and also for my team of sales executives to keep track and help them achieve thier sales goals.

Pros:

The ability to manage my sales pipline ane my prospect pipeline to keep track of all my client book of business and all the information about my book of business which is worth 5.9 million dollars of business

Cons:

I really dont see what I like least about Salesforce

Ashief
Sortation Associate in Germany
Business Supplies & Equipment, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent software

5.0 last month New

Comments: It was very easy to use and very simple to use makes it the best

Pros:

Fast updates help staffs to get information quickly

Cons:

Access to all our work related documents and schedules

PRACHI
PRACHI
Legal Consultant in India
Verified LinkedIn User
Legal Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Salesforce Sales Cloud: A Powerful Tool for Growing Businesses

5.0 2 months ago

Comments: Using Salesforce Sales Cloud has been pretty smooth overall. It’s packed with useful tools that help automate tasks and give smart insights, making the sales process much easier. It can seem complex at first but once you get the hang of it, it’s a powerful system that grows with your business and helps keep everything organized in one place.

Pros:

I really love the automation feature of the software. It automates the process of tracking leads from prospect to sale. This helps the sales teams identify the most valuable leads. Also the ease of use and implementation is icing on the cake.

Cons:

There are no major loopholes that I could point out about the tool.

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Cloud Expert review

5.0 2 months ago New

Comments: I have been working jn salesforce cloud and on salesforce software since last 4 years and i feel this a very usefull tool and well know software which is used globally and the most important think which i like is its accessibility of the documents which are stored on the cloud.

Pros:

Easy user interface, best to customer and sales database and multiple documents can also be uploaded for further reference

Cons:

License is very costly and limited options

Davinee
Davinee
Client Success Coordinator Outreach and Education in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Slow start, but worth the struggle!

4.0 last month New

Comments: Overall, I really am impressed with everything that this platform can do. Even if it was a little hard for me to pick up at first, now I am proficient at utilizing what it has to offer which is alot

Pros:

The ease of keeping all customer and business process records in one place that everyone on our team has access to.

Cons:

I is a bit hard for a person who is not super familiar with the terminology of dashboards and report parameters to pick up.

Crystal
Crystal
Customer Marketing Specialist in US
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce is seamless and easy to use!

5.0 2 months ago New

Comments: In my role in customer marketing, I frequently utilize this platform to access customer information, review their assets and locations, identify their account managers, and track created opportunities, particularly in relation to our upsell campaign reports.

Pros:

Having all customer data in one place and easy to access.

Cons:

Some reports are challenging to generate based on the specified filter parameters.

Christine
Christine
Researcher in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great CRM in Salesforce Sales Cloud

5.0 2 months ago New

Comments: Overall, Salesforce Sales Cloud gives the tools necessary for robust workflow automation.

Pros:

The best-in-class CRM. Most robust functionality, and all of your IT experts will know it well.

Cons:

The interface is outdated, even the newer Lightning interface.

Ramswaroop
Freelancer in India
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud for Professionals

5.0 9 months ago

Comments: Overall, Salesforce Sales Cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth. Its scalability and flexibility make it suitable for businesses of all sizes and industries. However, successful implementation and utilization require proper training, customization, and ongoing support.

Pros:

Assisting in the implementation of a cutting-edge, new system to modernise the company. It is simple to use and adaptable, making it possible to add new features as needed to meet corporate requirements.

Cons:

The one drawback I have experienced with SalesForce is that effort may be lost due to the non-automated storage of entered data.

Alternatives Considered: Zoho CRM, Oracle Taleo Cloud and HubSpot CRM

Reasons for Switching to Salesforce Sales Cloud: The following factors make it very important for me to choose Salesforce Sales Cloud over other business alternative CRM products, although this decision depends on the specific needs, preferences, and priorities of each individual or individual organization. Sales Force Sales Cloud is--- Industry Leader Comprehensive Feature Set Scalability Customization and Flexibility Integration Ecosystem User Experience Community and Support

Verified Reviewer
Verified LinkedIn User
Online Media, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

salesforce Cloud- A big YES for your daily operational needs

5.0 4 months ago

Comments: Its great indeed just needed to be a bit more customer focused rather product offerings

Pros:

Sales force is one of the integral function I have witnessed in my decades of career. I used it in a capacity of report, DI and research level with the sales team. I found it very equipped and well functioned tool It comes with inbuild AI that learns your pattern of activities and keep you updated on the upcoming changes. This saves a lot of manual hour with perfect output.

Cons:

This is very expensive to have. It costs per seat and its non transferable. Another thing I would say is changes. They are not very pro to changes or customization

Josh
Realtor in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Professional software to keep track of your leads

4.0 2 months ago

Comments: Overall, I think that Salesforce Sales Cloud has benefitted our business in many ways, starting from giving us a platform that understands perfectly the lead nurturing process and analyzes all our data to give us the answers to our sales processes. With this software, we have been able to automate this process that often times include a lot of filtering and categorizing data and it's something that used to take hours, but now with simple steps we have been able to automate these tasks and focus on more important aspects of selling. With this software, we have also been able to make more conscious and informed decisions about our future projects, because it directs us to the right track with its analytics.

Pros:

I like that Sales Cloud has strong and helpful features that have helped us sell faster, but more specifically, the collaboration tools included in this program have been amazing, being able to work as a team in our sales and share different updates and information in real time without leaving the software is important. Additionally, it's possible to manage all of our leads in Sales Cloud and organize all the information about our customers, and put them in categories to make it easier to keep track of them and make customizable content for them. Salesforce Sales Cloud also includes great analytics features that help visualize the data that we have and even shows us insights that are often overlooked, along with the forecasting feature that helps us project our future sales and which path we should go for, and even the AI recommendations have been great for us.

Cons:

I would say that Salesforce Sales Cloud is definitely not easy to use, I wish it was a more friendly platform but when I first started using it, it felt very overwhelming and I had a hard time getting used to all the tools that are included in it. Getting to know in detail each tool and what they do takes a lot of time and this can slow down the process of actually using it, I also think that the customization of the platform itself is very limited and they can do so much more to ensure that the customizing options are broad and can be used by beginners as well.

Sergiy
Sergiy
Technical Consulting Engineer in Netherlands
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Amazing experience with Salesforce Sales Cloud

5.0 3 months ago

Comments: In my Company, the Salesforce Sales Cloud is the tool for everyday work. This software has everything needed to work effectively in one place.

Pros:

It is essential software not only for Sales Teams, who can have all information from the Customers and many Automation tools in place but Salesforce Sales Cloud could be fine-tuned for other teams inside a company. Different consoles and views could be created for Finance, HR, IT, Chief Officers, Managers, and Support.

Cons:

It is a complex product requiring bigger efforts from companies and teams. It would be best to have a separate team of professionals, who know the details and can create, adjust the views, fix bugs in automation scripts, update changes, and provide training to employees.

Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce cloud is giving us the high ride

5.0 3 months ago

Comments: when we start using this SF we were admiring that this adjustable CRM arrangement of any business. Effectively alter work processes, reports, dashboards and connection point. Long haul answers for associations with developing necessities. More we spent time and more we got the skills and there was huge growth in our sales as well because we were improving ourselves by analyzing the numbers on dashboard

Pros:

We recently switched to this cloud and we are getting huge benefit because SF cloud is our best CRM with regards to overseeing information, accounts, contacts, pipelines and valuable open doors. Salesforce cloud genuinely figure out our necessities, cycles, and business to propose and help us with giving the best answer for us.

Cons:

The cost is comparatively high in the market. Extraordinary for information capacity, yet restricted usefulness for examination. I need to send out information each time I need to break down it, on the grounds that the dashboarding usefulness is restricted.

David
David
National Sales Manager in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Extremely complicated CRM, but very capable as well.

4.0 4 months ago

Comments: Are use salesforce for many years. It was our CRM and I was an administrator and user for it.

Pros:

Salesforce has all of the features you could ever possibly want for the most part. It is an extremely in-depth product.

Cons:

Salesforce is extremely complicated. If you have to get help and end up in trailblazer, good luck to you. You will spend hours reading white pages just to realize that you are in the one for classic instead of the new salesforce.

Harsh
Salesforce developer in India
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce sales cloud is very helpful for businesses.

4.0 5 months ago

Comments: My overall experience with salesforce salesforce cloud is good. It provides multiple ways for customization and implementation. We can easily and securely connect the salesforce sales cloud with other cloud or third-party applications. It provides standard and custom ways to build business automation. It has multiple data import and export tools. We can analyze data using salesforce reports and dashboards.

Pros:

Salesforce sales cloud keeps data aggregated which helps to grow the business. We can get the leads by using powerful looks like web-to-lead and email-to-lead. Once leads are qualified we can convert those leads to accounts and contacts easily. Salesforce sales cloud provides different automation to make business automated.

Cons:

Salesforce sales cloud is a very strong platform but it is very expensive for small and medium-sized businesses.

Jayson
Founder in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Sales Cloud key to any Sales Organization

4.0 6 months ago

Pros:

I like how much functionality comes out of the box. I also like how easy it is to customize. While some pieces require technical experts, basic things are pretty easy to learn and Trailhead is an amazing free tool. The community around Salesforce is pretty awesome too.

Cons:

It's not cheap. Pricing is varied depending on how many licenses you need and how well you can negotiate. They don't publish standard pricing which can be frustrating.

Christina
Area Director of Sales in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

All joy and jubilation managing sales with Salesforce Sales Cloud

5.0 3 months ago

Comments: Salesforce Sales Cloud has helped us keep our house in order which has seen our sales get more successful. It has made it easy for us to manage our sales which results to getting sales deals closed faster. Salesforce Sales Cloud has given us an absolute classic experience making our sales operations very smooth and less demanding.

Pros:

Salesforce Sales Cloud offers us with sales analytical tools that makes it easy to analyze and forecast sales. It also offers us with metric reports that help us track the success rate of our sale operations. The powerful task automations that allows us to simplify the tedious sales tasks.

Cons:

There has been nothing disappointing about Salesforce Sales Cloud. All is good and all features are so incredible.

Nelson
Manager in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Value of Salesforce Cloud

4.0 10 months ago

Comments: As a dedicated user of Salesforce Cloud, I am excited to share my insights and experiences with this transformative platform. Salesforce Cloud offers a great of features and functionalities that have greatly helped me enhance my business operations and productivity.

Pros:

User friendly, Customisation option, Integration capabilities

Cons:

Salesforce offers extensive customization options, implementing these customizations often requires coding knowledge or the assistance of a developer. This can limit flexibility for users who are not familiar with coding or don't have access to technical resources.

Girish
Research and Development Engineer in Australia
Telecommunications, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Sales Cloud: A Powerful CRM with a Price Tag

5.0 4 months ago

Comments: While the platform offers extensive customization options and seamless integration with other tools, I did find the learning curve to be quite steep, especially as a newcomer to CRM systems. Additionally, the pricing can be on the higher side, which might be a concern for smaller businesses or those with limited budgets.

Pros:

Exceptional customization capabilities, Seamless integration and Automation are the Pros.

Cons:

Steep Learning Curve, Limited Customization for Advanced Users and Cost.

meenal
consultant in India
Verified LinkedIn User
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

"streamlining sales: A comprehensive review of salesforce sales cloud"

5.0 6 months ago

Comments: For companies trying to increase growth and optimize their sales processes, salesforce cloud is a complete and effective solution. Sales teams can efficiently nurture leads and close deals with the help of its wide feature set, which provide robust tool for managing leads, opportunities, and clients relationships. The platform's scalability and customization option provide the flexibility to react to change company needs, while easy connectivity with others other salesforce product and third-party apps offers a cohesive ecosystem for increase productivity. All things considered salesforce sales cloud is the best option available looking to maximize their sales process.

Pros:

1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close. 2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time. 3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application.

Cons:

1] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively. 2] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support.

Sujal
Organizer in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

"Powerful and Customizable CRM That Boosts Sales Efficiency"

4.0 2 months ago

Comments: Overall, my experience with Salesforce Sales Cloud has been very positive. It has significantly enhanced our sales operations, provided valuable insights through detailed reporting, and helped us better manage customer relationships.

Pros:

I really appreciate the robust CRM features that Salesforce Sales Cloud offers. Its customization options and integration capabilities have greatly streamlined our sales processes and improved team collaboration.

Cons:

The user interface can be a bit overwhelming at first, especially for new users. There's a steep learning curve, and it took some time for me to navigate all the features effectively.

Josette
Payroll Specialist in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce for Managing Business

5.0 2 months ago

Comments: I like the customization options, especially the workflows which is helpful for managing, I like that we can track tasks across departments. This reduced the manual data entry.

Pros:

Salesforce is great platform for managing your clients, any business operations like prospects, or follow up on a client.

Cons:

Salesforce can be a little intimidating; it requires training due to the customization features can be extensive.

Evan
Regional Business Manager in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Do NOT Switch to MS Dynamics from Salesforce

5.0 4 months ago

Pros:

Salesforce is the best CRM out there as a general CRM, to manage sales, create quotes, send out invoices, and more. When my previous company switched us from Salesforce to MS Dynamics, it was an absolute nightmare and actually lowered revenue due to how cumbersome MS Dynamics is

Cons:

I don't know how much it cost versus MS Dynamics, but I'm sure my previous company did the switch due to cost. However, this lowered our revenue and profit by even more and wasn't worth it.