--- description: Learn more about Commence pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Commence Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Commence](/software/576/commence) # Commence Canonical: https://www.capterra.ca/software/576/commence Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/576/commence?page=2) > A comprehensive solution for managing Sales, Leads, Marketing, Help Desk Ticketing, a Customer Portal and Project Management. > > Verdict: Rated **4.9/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Commence? Ideal for businesses for 5 to 100 users that need more than the basics but the not the cost and complexity of higher end solutions costing much more. Easy to use, customizable and affordable. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 44 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Commence - **Location**: Eatontown, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting at $19.00/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French - **Available Countries**: Canada, United Kingdom, United States ## Features - Calendar/Reminder System - Campaign Management Software - Contact Database - Contact Management Software - Customer Database - Data Import/Export - Document Storage - Email Management Software - Email Marketing Software - For Insurance Industry - Forecasting - Interaction Tracking - Lead Generation Software - Lead Management Software - Lead Qualification - Marketing Automation Software - Mobile Access - Opportunity Management - Performance Metrics - Quotes/Estimates - Reporting/Analytics - Sales Forecasting Software - Sales Pipeline Management - Search/Filter - Segmentation - Shared Contacts - Task Management Software - Workflow Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.ca/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) - [Sales Force Automation Software](https://www.capterra.ca/directory/12/sales-force-automation/software) - [Insurance Software](https://www.capterra.ca/directory/20035/insurance-agency/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Salesforce Starter](https://www.capterra.ca/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) ## Reviews ### "Amazing Software for a Customized Calendar" — 5.0/5 > **Steve** | *June 14, 2022* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Commence is one of the only items of software on my computers which has worked consistently, correctly and flexibly. The ability to customize the calendar, in so many important ways, using such great tools, makes Commence one of my favorite pieces of software ever. > > **Cons**: After 15 years, I still don't have any complaints. And that isn't true about any other software I use. > > I wanted the ability to customize a calendar to handle a very complex schedule. Commence offers a degree of customization which isn't found on other software. And it integrates with Outlook. And it synchronizes across my desktops and laptops and my assistant can seamlessly help. ----- ### "Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs" — 5.0/5 > **Ozair** | *February 22, 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Commence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too... > > **Cons**: I would like Commence to address in their future version of non web based standalone Commence: 1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know? 2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow. > > Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year. ----- ### "We have had employee complaints about redundancy and not as user friendly to navigate through" — 3.0/5 > **Jenny** | *May 15, 2017* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Easy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else. > > **Cons**: There does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves. > > online document storing ----- ### "Product flexibility and customizability are 2nd to none." — 5.0/5 > **Dave** | *May 22, 2017* | Semiconductors | Recommendation rating: 10.0/10 > > **Pros**: As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you\! Why shoe horn your data needs into a non-optimal architecture? Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house. Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error). > > **Cons**: While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel. > > Cost effective, configurable, maintainable CRM. ----- ### "Commence - Powerful, Customizable and Reliable" — 5.0/5 > **Brett** | *August 14, 2020* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Commence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature. > > **Cons**: Commence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success. > > Commence's capability, flexibility and support has made working with Commence a great experience for us. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/576/commence?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/576/commence) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data