authorize.net Reviews

They are still providing the best card processing services for websites & online shops!

Comments: Great! I call them the universal card processor for almost every sort of business

Pros:

You might not hear a lot about them these days but actually they are the biggest network of merchant account provider processing card payments for almost every type of businesses since the beginning of e-commerce. They offer plan for high risk business sectors too and process cards in a lot of currencies. Plug-ins available for almost every platform out there and clear payments to bank daily.

Cons:

I found there interface little tricky and needed expert’s help to integrate with my e-commerce site.

Alternatives Considered: Square Payments, PayPal Commerce Platform and Stripe

Reasons for Choosing authorize.net: Stripe denied to support my business due to high chargeback rate

Switched From: Stripe

Reasons for Switching to authorize.net: Open to high risk business sectors

A Bit Dated, But Functional

Comments: Overall, positive experience. Had one day where the servers went down and were unable to take payment for a couple hours. Other than that, zero outages or complaints.

Pros:

We've had very little problems with fraudulent payment attempts. Security settings are quite customizable and ease of setup is good.

Cons:

The interface is a little outdated. Other processors like Square and Stripe feel more sleek and modern, more navigable.

Alternatives Considered: Stripe

Reasons for Switching to authorize.net: Ease of setup with our software and employees familiarity of Authorize.

best way to manage eCommerce business on authorize.net

Comments: Nothing more one can ask for do ecommerce business on authorize.net platform.

Pros:

reporting is the best features to check daily details of volume.

Cons:

Nothing so far as most of the features used is getting the best result of data to work on for business strategies.

Slow Payments, Convoluted Explanations for Account Use

Comments: Overall, Authorize.net has some benefits like customer trust and fraud prevention and if you are good at code, it might be great for you. Otherwise it seems a little outdated and complicated to set up and use beyond their automated features.

Pros:

I do like that Authorize.net is pretty widespread in its use, and that I feel I can implement it in a variety of mediums including SuiteDash CRM and Payments, my website, etc. It is rather versatile in that sense and allows for customization or more simplicity if needed.

Cons:

If you are doing anything beyond setting up Authorize.net with them directly and having them manage your processor, it is really difficult to figure out what to do and what you need. Customer service is great, but I prefer to just get things done on my own without multiple phone calls to set things up. Payments come slowly and it just overall feels really outdated for me.

Alternatives Considered: Venmo

Reasons for Choosing authorize.net: Square continued freezing my account for no reason and it was incredibly frustrating.

Switched From: Square Payments

Reasons for Switching to authorize.net: I actually use both now, and generally prefer Venmo, but it depends on the circumstance and platform I am using.

The most affordable payment processing option out there!

Pros:

The fees are a fraction of some competitors, but the software works seamlessly

Cons:

I can't think of anything I dislike. It really is awesome software.

Alternatives Considered: PaySimple and QuickBooks eCommerce

Reasons for Choosing authorize.net: Pricing

Switched From: Basys BIM

Reasons for Switching to authorize.net: Easier to implement, much lower fees

Great support, easy to manage.

Comments: Its been a breeze. Every time we have questions, their support staff is ready the help.

Pros:

Price, support, API integration, Security settings, customization.

Cons:

none. I don't have any cons to report.

Alternatives Considered: Stripe

Reasons for Switching to authorize.net: Our company was already using Authorize.net so the users were already trained.

New Payment Processing

Comments: Overall it was a good experience but not a lot of people know of authorize.net. “I will let my customers know.

Pros:

I enjoyed not having to pay I price for equipment that I need WiFi for and plug for offsite Events

Cons:

I will still use Venmo, PayPal and Square Zelle for my Sales at events.

Alternatives Considered: PayPal and Zeller

Reasons for Switching to authorize.net: Someone that i worked with told me about authorize.net.

Reliable and up to date service

Comments: It has been great for the last few years

Pros:

Ease of use and integration and good customer service

Cons:

I can only cancel a transaction after 60 days and because we take the deposit months in advance, it can become an issue due to cancellation of our booking

Authorize.net is controling of financial transactions

Comments: as an accountant Iam a user of Authorized.net for the controlling and identify the error while doing the payments

Pros:

In Authorize.net I like mostly it is useful for merchants and vendors for controlling the payments of their customers. It is very secured software and we can control fraudulent transactions.

Cons:

Authorized.net need to implementation on cutomer id with recrring card details removing if it is impelmented it will helpfull to many vendors like us so we can easily identify the error while doing the transactions

Authorize.Net: a secure, reliable and convenient platform

Comments: I really appreciate the ease of use of the platform when it comes to payment processing. In addition, I like the anti-fraud system. This reassures me and allows me to focus on more important activities.

Pros:

When I use the Authorize.net platform for payment processing, I save time. It is a secure, reliable and very convenient software. Personally, I appreciate the ease with which you can manage payments on the platform, it's very simple.

Cons:

Honestly, I find the interface less intuitive, especially for novices.

It's been great for our business

Comments: Authorize.net has been super simple and straight forward to use. I've been able to cancel a charge that was made in error before it even hit a card. I get full details of who is purchasing and how much. I can look up transactions easily. It's been a great second backup system for us as far as credit card records. It's been very easy to implement on our website and we've been very happy.

Pros:

I have loved using Authorize.net. Often I have to go back thru our credit card records to check how much was charged or how much was refunded. It's great to be able to look up via credit card number or names. Customer service has always been excellent whenever I've needed to contact them. I also like that I'm able to run reports of all of our transactions when I'm trying to compartmentalized different amounts and categories. It works well with our registration system.

Cons:

I wish that we were able to issue refunds after the 3 month period. I know we can lose some of our security measures to allow our system to automatically refund but we don't want to do that. Instead we take the cc number and manually enter it into a different refund system for those return that are past 3 months. I think the security issue is a mandated issue and there is not much Authorize can do. I do wish the downloads went to a simpler to read excel format but I tend to take the CSV file and do what I need to do to make it work.

Authorize.net is a good standard for authorization terminals!

Comments: It allows for our business to run far more smoothly in contrast with our clunky patron CRM software. It's a solid product to use and while it has it's flaws, is nothing short of consistent. Less frills and smooth than Square but in many ways far more direct and clear.

Pros:

- Very easy to use towards transactions, refunds and troubleshooting any and all patron issues within our site. -Allows to run reports for settled transaction, dispute declined transactions and see where fraudulent purchased might occur. - Has access to extended actions that allow us to void transactions, go into our accounts linked to the terminal and locate specific details we cannot always locate otherwise.

Cons:

-Can be a bit slow with processing requests or locating specific transactions. -Is temperamental with the variables (i.e. first, last name, zip code, etc.) when running reports. Have to be careful when entering data, must be exact or actions may not always be carried out clearly. -Running reports will not show transactions within the last business day, setlled or unsettled. -Processing refunds has a 90 day limit.

Decent Merchant Services

Comments: As I mentioned above, it integrates well with our website and is easy to do transactions on the app. It's nice not to have to worry about merging systems.

Pros:

I like that Authorize.net is easy to integrate into our website and other things that we use to accept money. It makes it seamless when needing to do event registration. They also have a great app you can download and use for transactions which I really like and has been a simple way for us to take money at events. Definitely recommend.

Cons:

I haven't found anything with the software I don't like. It seems to be good for our needs and we don't plan to switch anytime.

Authorize.net Review

Comments: Authorize.net helps us take and track payments. We have been using it for 8+ years with my company and haven't had many issues. We use it with several different POS systems and the support provided whenever there are issues is great. They have one of the most effective chat for help options I have ever used.

Pros:

Authorize.net makes it super easy to take payments through our ticketing system. If we weren't able to link these programs getting payments would take a lot more effort, but this provides ease for the front and back end.

Cons:

The software uses another third party processor that adds additional fees, but overall doesn't harm the effectiveness of the program.

If I could give support more stars...

Comments: When working with Shopify and other e-commerce solutions, I've had to get a processing gateway up and running for several clients. On occasion I've worked with businesses considered "high risk", so many processors wouldn't touch them. Authorize.Net not only enabled these risk companies to build an online presence, but the customer support team have gone above and beyond on several occasions to ensure all of my clients needs have been met.

Pros:

Generally setup is straight forward and uneventful for e-commerce situations, fees are within average ranges. Best pro is their flexibility in working with businesses that other payment processors won't touch. Near one-click integration with some platforms. Very few issues over the years, clients have been very content and never have had issues getting in touch with their reps.

Cons:

Setup and dashboard can be situationally daunting, but once you get up and running it's generally smooth sailing. Tools/reports interface could be cleaner and better organized.

Authorize for Small Businesses

Pros:

We have been using Authorize.net for over 10 years with no complaints. We use it strictly for online credit card processing both manually and on our website. The website is super easy to use and navigate. We recently added the fraud detection suite to our account that Authorize has available. We are very happy with the results and the filters you are able to place to control fraudulent activity.

Cons:

Nothing. We have been very pleased with this software.

Excellent customer service

Comments: Excellent. Whether I have a technical glitch or need an increase in a credit line, the customer service department has been great.

Pros:

Ease of use. With minimal training, you are able to process credit cards and checks, check on transactions, credit back charges and run reports.

Cons:

I don't have anything negative to say about the product. I've used it for 10+ years and any issues I've had have been immediately handled via a phone call to customer service.

Excellent for online bookings

Comments: A great tool that enables our business. We love it.

Pros:

I love how simple the tool is to process payments online. Our customers often express their distrust in online systems when booking with credit card systems they don't trust. Authorize.net enables us to install that trust in our business and also enables us to process all types of card payments, reducing our churn figures that come with physical bookings.

Cons:

Can be difficult to navigate, especially on mobile. We have also had some fraudulent transactions that the system did not notify us of.

Apparel Website

Comments: Overall, Auth was reliable and accurate.

Pros:

High visibility into transactional activity. Reports were thorough and I relied on them for my monthly finance reports.

Cons:

Not sure if this still applies, but since it's a payment processor, you still need a second system to house all the bank data (like a Heartland, etc). This was important when dealing with chargebacks. Would be nice to have it all one system.

Reliable payment processing

Comments: We use Authorize.net as payment processor in 3 different applications that we use to accept credit card payments. Their API is compatible with the different software and is reliable without downtime.

Pros:

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

Cons:

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Fast & Easy Payment Gateway!

Comments: We have been using Authorize.net for online payment processing for over 3 years. Simple interface and convenient button for processing refunds. Customer service is helpful and easy to get ahold of.

Pros:

Quick & easy Virtual Terminal for payment processing. Links up with virtually any website or API. Simple transaction search & detailed customizable reporting.

Cons:

Must pull monthly statements from a separate website.

Wonderful Product

Comments: Very good experience and a very good product. Very rarely any issues whatsoever.

Pros:

Ease of use and the capabilities it has. Nice easy sign on, very ease and useful search options.

Cons:

I feel like the only issue I have is sometimes trying to look up a transaction by the cardholders last name causes confusion. Especially if they use a Jr. or a Sr. Other than that, no problems.

Company Focused Software!

Comments: Light University Online has been using Authorize for the last 5 years and we have been very happy with their program and focused on any customization needed for our company. The integrations that we need, reports, and user-friendly services for sales are perfect for our daily income.

Pros:

Integrations for customization needed for our services.

Cons:

Archive dates of transactions going back later and import of data from other software.

Works great...until it doesn't...

Comments: Customer support is fairly competent but several were smug. And I'm not only referencing the issue I had with the transaction limit (where I was obviously frustrated), I have had several communications and about half were less than friendly/helpful. Never saying anything overtly negative, but just bad attitudes and not treating people like valued customers.

Pros:

Competitive rates. Set up was relatively smooth,.

Cons:

1) No alerts when you're nearing your transaction limits. 2) Going over your transaction limits is VERY painful - they hold on to your funds and request a ton of information (more than I gave them when we signed up), and once you've hit your limit, you're funds are permanently on hold until you jump through all of their hoops (e.g monthly transaction limit of $X, monthly transactions of $X - $1 = no problems, monthly transactions of $X + $1 and your account is frozen indefinitely, even when the next month comes and you're assuming that you have $X limit again - NOPE!).

Good Product - Solid

Comments: The days of waiting for a modem to connect and bring back the results in 30 seconds are gone. If you have an internet connection, you can authorize credit cards.

Pros:

This software is always up, ready and waiting. We have never had an issue with down time, and the response is almost immediate.

Cons:

We had an issue where the bank and Authorize.net had an issue, and we were the middle man. I dont feel like they proactively tried to help and fix the issue our bank was having.