About UKG Pro
UKG Pro is the culture-driven HCM solution that puts people at the center of your strategy to create great workplaces for all.
The layout on the main dashboard is so easy to use and easy to understand. I've been able to find anything I need quickly and managing my benefits and payroll couldn't be easier.
You can not configure the application for candidate experience. Terrible implementation and testing and deployment process.
Filter reviews (493)
Filter reviews (493)
What's not to love here?
Comments: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
Great tool for talent management and Human Resources
Comments: As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place.
As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.
Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.
Lots of show, not much substance
Comments: Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing.
It looks good at first glance- clean look for employees
Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.
Good platform, needs more improvement
Comments: Good, very productive platform
I like that we do everything on one platform (ex: PTO, vacations, posting job offers, schedulling, time sheet approvals)
The punch in and out system, for a big platform like this is should have a direct punching in like agendrix instead of goinh through different channels to be able to punch in for work. Should be an easier way. Schedulling shouldn't be as "plain" as it is on the platform at the moment.
Over promise and under deliver
Comments: I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.
Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.
As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.
Alternatives Considered: Workday HCM
Reasons for Choosing UKG Pro: Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.
Switched From: BambooHR, Paylocity and OnePoint HCM
Overview of UKG Pro
Comments: UKG Pro has been a great experience and we are looking forward to continuing to use it.
A modern and flexible tool which very helpful in tracking the payroll of an employee.* Timecard Entry and Automation of Scheduling to enter Timecards.* Easy-to-use Mobile Application
It would be better when the tool overcomes the least feature of UKG Pro would be the lack of customization options.
Become Pro with UKG Pro
It helps a lot to manage the payroll easily without any confusion. For recruiting purpose it is simply superb as the filters are ore.
Initially difficult to setup and use. Performance should be improved.
Ugk for payroll ease
Comments: I would recommend for an easy to understand application for payroll services.
Makes it easy to keep track of all current and past deposits and your hours
Some functionality of the app didn't quite work with Apple
Use daily for timecards
It's easy to use. The timesheet is easy to read. Benefits are easy to access.
It seems to function well as is. The positives overlap the negatives greatly.
Its a convenient way to fill your timecards and manage your personal info.
Slightly slow and sometimes freezes unfortunately.
Fantastic all-in-one software
Comments: We have reduced paper and gained many efficiencies from reducing manual processes, overall.
User friendly, customer support, learning resources
The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.
Alternatives Considered: Workday HCM
Reasons for Switching to UKG Pro: Cost and Customer Service provided were the main factors of our decision. Ulti has been around for a long time and provides great service and free learning.
UltiPro is a great investment
Comments: We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.
Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.
This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.
UKG falls short of expectations
Comments: If you are a small company (200 or less) and do not need to make corrections for employees who should not have had pretax benefits, FICA taxes withheld, anything else that requires a void and reissue of a check, and or an amendment, you will love this system. Unfortunately, UKG needs serious help with the tax filing team and a complete makeover with adjustments. While they have improved pieces of this over the years, they need the ability to process quarter-to-dat adjustments rather than one check at a time! Also, they do not have a YTD payroll register with employee and employer taxes. (employee only, however you can have their product team create this for 5K.)
I like the ease of process payroll, retros, off-cycles and manual checks.
If you are a tax filing customer, UKG must set up taxes and they do not always do it correctly, the tax filing team is extremely far behind when it comes to processing simple amended returns (1 yr 1/2+), they still require each check to be voided and reposted, which is archaic and causes banking issues and most their Rapid Response Team are not knowledgeable and obviously not trained well. I have always had high hopes that things would improve with UKG, but they are not keeping up with the technology needed to improve their processes. They need to offer the ability to adjustment wages/deductions for employees by quarter.
UltiPro is the primary UI that I use to access all my personal work information.
Comments: I am able to keep track of my personal work information in one convenient software and mobile app. It allows me to view my payment history, my PTO statuses and many other things. I like being able to view all this information in one easy to use software.
UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.
I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.
5 years ago
Hi Nathan, thank you for your feedback. We're thrilled to hear you are enjoying our Mobile App! I cannot wait to share your insights with the Mobile App team - they will be thrilled! If you don't mind, would you be willing to share your mobile experience on the Mobile App Store of your choice? Further, I did see you your request for more Mobile-specific features. I just wanted to let you know that Mobile App features are determined by an organization's HR department. It's possible there are features available that you may not have access to. If there are any specific features of interest, feel free to let your HR team know! Thanks for taking the time to leave us feedback. We value your insights and hope to continue providing you with a great experience. Have a wonderful day!
A Quick Payroll Process
Comments: Okay, I have been using for 5 years and I still come across issues.
UltiPro is quick with processing payrolls.
You can tell there were many different developers.
Alternatives Considered: UKG Ready
Reasons for Choosing UKG Pro: HR what the change.
Switched From: ADP Workforce Now
Reasons for Switching to UKG Pro: HR
Sr HRIS Analyst
For the most part positive.
For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response.
Fairly easy after you get familiar with the product
Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive. BI reporting is a struggle especially when the info requires joins not always easy to know when to do so. Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance.
Worst system ever used
This experience has been so terrible I can't think of anything positive.
Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system. No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later. The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.
We have been using Ultipro software for our HRIS System serving 1,000 employees
Comments: Access to all employees HR files
I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.
There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.
Bang for your buck
Comments: I feel my experience has been very positive.
Reporting capabilities. Variety of reports available and fit every need
Case system. I find it very time consuming. Fill out information then wait to hear back, then ask for up dates and wait to hear back.
This software has the potential to be epic
Comments: Here’s a scenario: UltiPro shows an announcement for Open Enrollment and a link to read more (from another website, for some reason). Some of those elections can be made in UltiPro, which is brilliant because I don’t have to learn how to use a whole new system. But, for no good reason, there are tutorials on how to use the software within the software. Wouldn’t it take less time/resources to make the software usable than to make a video about how to use the software? I still think this software could dominate the world (in a good way, that is) because it has a good grip on centralizing the features and minimizing the need to use other software for similar features (except, in our case, to read more about Open Enrollment).
I like having a centralized hub for everything from Time Management and HSA contribution modifications to company announcements. This software allows for pretty good customization and is not something that is an out of the box solution.
Some features are used more than others, and the “others” aren’t necessarily able to be removed. I also am not sure that a scaled down version makes sense for the mobile app. I think it is predictable that a scaled down version would be a good solution, but removing features for a mobile app seems a bit lazy. It would be better if the mobile app had the same features, just redesigned for a mobile experience. For example: While I may not expect to change my HSA contributions from the mobile app, I should at least be able to see my time off requests and approvals.
Comments: It was very easy to use as an employee . I highly recommend it !
I really liked the ease and convenience of being able to clock in daily with this app, on my phone . I was able to request time off , sick days , holiday pay, through here . Without having to go to my director . I could easily check my paid time off balances , accruals , etc
I had no complaints . I was easily able to use this , and get notifications immediately from my boss that she had approved or denied my Time off .
The dashboard allows for customization so that each user can select the items that are most relevant to them. it also allows for easy access to Human Resources specific information including internal job postings, tax information, and direct deposit options.
We have had occasional outages which the company promptly resolves. During this time users are not able to log in and hourly employees are unable to punch in or out. Managers must then manually enter any time card punches to the employees account.
4 years ago
Hi Christa, thanks for your feedback. We're happy to hear you enjoy the ability to customize your profile! Your feedback is important and I have shared your comments with the team to help us improve. Have a nice day!
Comments: UltiPro has saved me significant time in doing my payroll and my overall HR needs.
UltiPro is very easy to use and I have information at the touch of my fingertips. It is easy to log onto and start using right away. It is a very friendly system and easy to find information. If I am unable to do something the ulit-university is just a click away or I can always create a case and get a call back within 24 hours. The ulti staff are excellent and are always helpful. I can always log on anywhere and complete my work.
The mobile app does not always work for my employees to clock in and out on. Would like to be able to approve time prior to payroll without having to approve every sheet.
Comments: UltiPro is used by our entire company. People can view payroll information enroll in health benefits during open enrollment. As a member of the HR team, I use it for employment verification, salary analyis, and much more. The system helps me do my job and become a more efficient HR member.
The system is user-friendly and easy to navigate. We can also add additional features if we choose to. Great customer service and support.
I wasn't a big fan of the performance management module. The employee's had some confusion around the process. We only used it once so maybe the second time will be better.
Covers all the Bases
Comments: Overall, UKG is a good HR system for a large company, and rollout was easy with all the templates they gave us for our employees to learn the system and get used to a change.
Submitting time off is quick and easy with UKG, and you can clearly see if your manager approved it or not. It's fairly easy to enter hours as well.
Sometimes if I hit a wrong button when entering my times in, it would force me to refresh the page and start over. Also, the balance of PTO could be clearer.