--- description: Learn more about Waystar pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Waystar Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Claims Processing Software](/directory/30029/claims-processing/software) > [Waystar](/software/45512/zirmed) # Waystar Canonical: https://www.capterra.ca/software/45512/zirmed Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/45512/zirmed?page=2) > Hospital management solution that helps verify insurance coverages, submit claims, collect payments, get patient insights, and more. > > Verdict: Rated **4.4/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Waystar? Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Waystar - **Location**: Louisville, US - **Founded**: 1999 ## Commercial Context - **Pricing Details**: Waystar does not publicly publish pricing information. Request a free demo through their site directly for a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling Software - Billing & Invoicing - Charting - Claims Management Software - Claims Scrubbing - Claims Tracking - Code & Charge Entry - Compliance Tracking - Customer Management - EHR/EMR Integration - EMR/EHR - Electronic Claims - Forms Management - HIPAA Compliant - Insurance Eligibility Verification - Invoice History - Medical Billing Software - Payment Processing Software - Practice Management - Remittance Advice - Revenue Management Software - Risk Assessment - Therapy Notes - Third-Party Integrations ## Integrations (14 total) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - ResiDex - Sunwave - TELCOR RCM - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Claims Processing Software](https://www.capterra.ca/directory/30029/claims-processing/software) ## Related Categories - [Claims Processing Software](https://www.capterra.ca/directory/30029/claims-processing/software) - [Medical Practice Management Software](https://www.capterra.ca/directory/20029/medical-practice-management/software) - [Medical Billing Software](https://www.capterra.ca/directory/30026/medical-billing/software) - [Hospital Management Software](https://www.capterra.ca/directory/30096/hospital-management/software) - [Revenue Cycle Management Software](https://www.capterra.ca/directory/32275/revenue-cycle-management/software) ## Alternatives 1. [EZClaim](https://www.capterra.ca/software/106348/ezclaim-medical-billing) — 4.5/5 (128 reviews) 2. [Tebra](https://www.capterra.ca/software/129169/tebra) — 3.9/5 (1360 reviews) 3. [ModMed](https://www.capterra.ca/software/124590/ema) — 4.4/5 (363 reviews) 4. [athenaOne](https://www.capterra.ca/software/98735/athenaone) — 3.8/5 (907 reviews) 5. [DocVilla](https://www.capterra.ca/software/203619/docvilla) — 5.0/5 (74 reviews) ## Reviews ### "Horrible Customer Service and Software" — 1.0/5 > **Irina** | *January 29, 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: They lied about their product, and didn’t deliver > > **Cons**: Platform is not user friendly. They don’t deliver on their promise > > After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated that what was discussed doesn’t really work in their software. The contract would need to be terminated and they would refund everything. Some times went by and they placed our company in collection. Customer service in non-existent with them as well. ----- ### "Waystar - definitely not a Star" — 4.0/5 > **Dawn** | *December 1, 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. > > **Cons**: Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. > > Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. ----- ### "Waystar is the best" — 5.0/5 > **David** | *April 23, 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: I use the software multiple times a day. I love how convenient it is to take credit card payments and setup payment plans > > **Cons**: Too many fields to fill out when the system recognizes the account number > > I love how convenient the software is to monitor payment plan declines and how easy it is to edit a payment plan. ----- ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" — 1.0/5 > **Betty** | *March 5, 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. > > **Cons**: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. > > Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. ----- ### "Great claims submission software" — 5.0/5 > **Danielle** | *November 30, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions > > **Cons**: My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/45512/zirmed?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/45512/zirmed) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data