rezStream Reviews

Best reservation software I have ever used!

Comments: I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly!

Pros:

I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!

Cons:

Can't think of anything that I don't like about it!

Easy is Better

Comments: It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic.

Pros:

The ease of contacts, the ability to merge, the system picks up when they happen.

Cons:

Little things that can transpose, such a hold on a room, to convert to an actual booking without releasing the hold and starting all over with a booking. You take the chance of it getting booked under your nose if you are not careful.

Not ready for Prime Time

Comments: We've been customers of RezStream for over 12 years. They had a great product, Rez Pro, and were good partners. Unfortunately they basically scrapped that product and forced everyone to move to Rez Cloud. That was exciting news for us as we figured newer is better. Unfortunately, the new system is missing so much that it's been a huge step backward for our business. I think it can be a good system but it's really still in the Beta testing stage in my opinion. It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc. There is not even a way to track sales tax in a meaningful way. Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms. It's too bad they didn't just look at the great system they had and move it into the cloud. Unfortunately there's no going back as RezStream no longer sells or supports the older but far better Rez Pro. We're currently looking for a better PMS and will switch off Rez Cloud as soon as we can after nearly 13 years with the company

Pros:

not much but it does do a decent job of capturing reservations but not much more.

Cons:

It's not a finished product and is horribly lacking in basic business reporting to the point of being unusable. If you care at all about tracking business performance, group bookings, etc you will not like this system

Excellent Property Management System and Company

Comments: The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.

Pros:

We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.

Cons:

When you try to print out a report the font size comes out miniscule.

Perfect for our cabin resort!

Comments: Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch.

Pros:

Ease of use for ourselves making reservations and now for guests making their own online reservations! There is enough information without taking too much time. It is presented in a way that is straightforward enough for our guests. We have used RezStream Cloud for 5 years, but RezStream software has been used by this business for 10+ years!

Cons:

The few cons that there are to the software end up being resolved at some point by the developers....they respond to feedback of what is needed by us.

Alternatives Considered: Cloudbeds

Reasons for Switching to rezStream: Cloudbeds recently talked to me about their product. They would be over twice as much as RezStream's monthly fee for our business. It made me even more grateful for the product that RezStream offers!

Very User Friendly

Comments: From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Pros:

The transition from our previous system to RezStream went quite smoothly. A few bumps but that is to be expected with any change. RezStream tested the integration of our old system to theirs before we made the change. The support from RezStream is great, they are quick to reply to emails and help or fix any issues that have come up.

Cons:

RezStream has changed, updated or created reports and other areas of the software that were not functioning they way we would like. So at this time there is nothing that I lease like about the software that I can think of.

Rezstream is unmatched

Pros:

The system is very easy to use. The customer support is unmatched. They don't try to sell you on things that they don't offer. They are constantly trying to update and be better.

Cons:

I don't think there is anything I don't like about Rezstream. I will be very happy once it is officially an all in one platform.

Alternatives Considered: Cloudbeds

Reasons for Switching to rezStream: Cloudbeds is the worst! Their customer support can't help with anything. They sold me on things that they didn't actually offer.

RezStream is very user friendly. A great asset to our hospitality business!!!

Pros:

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Cons:

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

Rezstream getting better for resorts

Comments: We have been able to manage our guest list, revenue, and booking/rates with relative ease. The online booking is fantastic. Automatically generated emails for guests really reduce our constant attention to the computer, allowing us to focus on our guests.

Pros:

Rezstream cloud is an excellent resort operation software, with good communication tools and scheduled email options. The day to day useability takes a little practice, but the ability to post online availability and online booking offers us a huge advantage over others who don't take online reservations. Their development team continues to make improvements for a resort operation ( I think it was originally designed more for B&B/hotel use). I especially appreciate the automatic cloud data backup.

Cons:

The cost is high for a small operation like ours. And the reports are a little clumsy.

Rezstream makes booking reservation easy

Pros:

The occupancy map makes it easy to reserve rooms in a timely manner.

Cons:

I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.

Worth your time!

Comments: Over all a great system.

Pros:

Ease of use and the customer service has been prompt and knowledgeable.

Cons:

A little difficult to edit sometimes. When you make a mistake you have to be in just the right place to make changes or you cant make them.. i.e. Name changes, email changes.

The RezStream Cloud is a great property management system (PMS).

Comments: I have no complaints about RezStream over the 15 years that I have used their products. All the RezStream staff since 2005 and to date were professional, courtesy and a pleasure to work with, whether you need help in marketing, website design or to solve an issue they are always there to help. There are other PMS companies out there that offer all the bells and whistles yet when it comes time to get support when you need it most, good luck trying to get a quick response. You are in good hands with RezStream.

Pros:

I have been with RezStream since 2005 and worked with [SENSITIVE CONTENT HIDDEN] who at the time was a [SENSITIVE CONTENT HIDDEN] of RezStream. I have used both RezStream Pro PMS and then switched over to the RezStream Cloud PMS in 2017. The RezStream Cloud is very user friendly and easy to learn. We can train our front desk staff very quickly in a few days which is a major plus. Not only is the RezStream Cloud a great PMS, the RezStream support team is fantastic. When they switch us over from the Pro version to the new Cloud system the transformation was flawless. The RezStream Cloud can interface with your booking engines both website and OTA partners and credit card processing making this a fully functional hotel property management system. After the first year of using the RezStream Cloud, I asked my staff for their opinion on using the new RezStream cloud PMS compared to the old RezStream Pro PMS. Everyone of my staff members did not hesitate to say that the new RezStream Cloud PMS was great, it was so easy to use. They too commented that they were able to process a reservation, a check-in, or a check-out much faster and more accurately then before.

Cons:

In the begining of the RezStream Cloud was lacking reports, I needed better detailed reports for our particular needs. After about 6 months they rolled out a new updated version of the Rezstream cloud which I was then able to create the reports that I needed.

User friendly, safe, easy customization, making our work so much more easy and efficient!

Comments: We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.
The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.
The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.
The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.
I feel the system is very user-friendly.
The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.
We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

Pros:

User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model

Cons:

That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

Simply the BEST decision ever made for my business.

Comments: I can't be happier with Rezstream Cloud PMS. The BE
The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless. The Cloud Interface
My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours. Customer Service
I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done! Noticeable Improvements
Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer. Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites. Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before. Summary
We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line. Simply put: Rezstream is a weapon.

Our B&B has used Rezstream for 3 years now. Our experience with Rezstream has been great.

Comments: We are able to make reservations for our B&B and cottages as well as allow customers to book online. There are many automatic features that help give us more time for other responsibilities.

Pros:

We like the simplicity of the Occupancy Map and the (relatively) new ability to change the rates and minimum number of nights on the fly with the Quick Rate Editor. We also like the invoicing feature, which we use for more than just the lodging. Another feature that we use a lot is the ability to send letters, such as invoices and confirmations. The automatic letters prior to arrival and after departure are excellent as they relieve us of some of the responsibility.

Cons:

I wish the software most more user friendly on mobile devices. We like the cloud because we can make reservations from anywhere, but going through the reservation steps on a mobile device can be difficult.

Great system along with SERVICE

Comments: It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU

Pros:

I can keep track of all my customers and be able to track finical informatio with the click of a button

Cons:

I was not able to download all my previous information for my old software.....but enough to start with this software

Rezstream is Easy to Use and Customer Service is Exceptional

Comments: trying to stay ahead of the OTA's selling all my rooms.

Pros:

Customer service is always available if you can't find answers in the knowledge base.

Cons:

I wish there was a way to mark the calendar with special events (text that describes the special event). I also wish they would make the Rezstream booking engine easier to book for a direct customer than expedia or booking.com does.

A great software for our hotel.

Comments: We had worked with Rezstream for many years and it is always making changes to offer a better version of the software, it is very friendly and you can add all the articles and things that you need for your website. The different options Rezstream offers you is very important for our website.

Pros:

I like the personal touch that the Rezstream team has to help and add all the changes we need for the software, we can add many information of our hotel and pictures, links, events and many other things.

Cons:

The same type of letter we have for the website, but I know we can make this little change with the support of the great Rezstream team.

Rezstream Cloud

Pros:

We've been using Rezstream since 2009. We switched from Rezstsream Pro to the cloud version I think the end of 2018. Software is user friendly and I like that I can log into the system via the web.

Cons:

I wish there was a mobile app for this software.

A very friendly and functional software!

Comments: I love to work with RezStream Cloud because if you need support, the team contact you very fast with the right response. This software works excellent for our hotel!

Pros:

I like how friendly it is with all the items we need for our hotel and also help us a lot with our reports. We get all the information we need with the support team and it is constantly updating to make our work easier. Thanks a lot!

Cons:

I do not have anything to say, we love to work with this software.

Love RezStream

Comments: Very happy

Pros:

Easy to use, and we have never double booked guests.

Cons:

Some things are complicated to figure out.

Great Software

Pros:

Easy to use, has all necessities for our business.

Cons:

I would love to see more customization in the emails that we can send to guest. Attaching a PDF would be helpful!

Hotel Property Management

Pros:

This product is, user friendly and well designed

Cons:

Group bookings could be simpler - the previous desktop version was better for groups

Great system, great team, great pricing, great features

Comments: great team resolves problems and issues quickly and professionally, talented helpful staff of designers and problem solvers

Pros:

The best booking engine and website design out there

Cons:

Would like an additional option for the booking processing company like CMS

Rezstream cloud makes it easy to manage our business anytime

Comments: The overall experience has been very positive. I am a long user of Rezstream and don't plan on changing anytime soon. The customer service is really top notch as well; this is key.

Pros:

The cloud was a game changer for our business. This has increased our reservations and increased revenue Mobile aspects Unlimited users has also been a real plus for us Re-booking feature has enabled us to be more engaged with our guests as well

Cons:

A bit difficult to use on mobile device. Could use improvement