--- description: Learn more about DialedIn CCaaS pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.ca/software/29589/callcenternow Page: 1 / 14\ Next: [Next page](https://www.capterra.ca/software/29589/callcenternow?page=2) > Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability. > > Verdict: Rated **4.8/5** by 317 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DialedIn CCaaS? DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 317 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Campaign Management Software - Chatbot Software - Computer Telephony Integration - Contact Management Software - Customizable Reports - Dashboard Software - IVR - Inbound Call Center - Interaction Tracking - Lead Management Software - List Management - Multi-Channel Communication - Outbound Call Center - PBX - Performance Management - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Mail - Workforce Management Software ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Inside Sales Software](https://www.capterra.ca/directory/30680/inside-sales/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (866 reviews) 2. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1759 reviews) 4. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (142 reviews) 5. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews) ## Reviews ### "Smooth and Reliable Call‑Handling Experience" — 5.0/5 > **Aja Nurse** | *March 3, 2026* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly. > > **Cons**: I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder. > > I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times. ----- ### "Amazing Customer Service" — 4.0/5 > **Krissy** | *November 19, 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Interface, ease of use, the customer service. Especially \[sensitive content hidden\], it's hard to get people who actually care and want to help, not to mention going above and beyond for me. > > **Cons**: I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices. > > \[sensitive content hidden\] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. \[sensitive content hidden\] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me. ----- ### "My experience with DialedIn CCaaS" — 5.0/5 > **Abdulrahman** | *October 9, 2024* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: I like the swift response of the tech team and the shortcut key features to dispose a call > > **Cons**: I only had a little issue with the unusual glitch when I wasn’t connected to an Ethernet cable due to my low network coverage. > > My experience with DialedIn has been nothing but amazing so far. ----- ### "My experience" — 5.0/5 > **Fatima** | *September 4, 2024* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: It never disappoints. The very efficient and suitable for any call center organization > > **Cons**: Honesty it performs perfectly and barely disappoints > > My experience has been great so far with no found issues ----- ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *August 13, 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Cons**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.ca/software/29589/callcenternow?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/29589/callcenternow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data