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About Cvent Event Management

A complete event marketing and management platform that handles the entire event lifecycle (in-person & virtual) from start to finish.

Learn more about Cvent Event Management

Pros:

I really enjoy how it is able to integrate with other systems to enhance the capabilities or to leverage existing information instead of having to recreate everything.

Cons:

I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.

Cvent Event Management ratings

Average score

Ease of Use
4.1
Customer Service
4.5
Features
4.3
Value for Money
4.1

Likelihood to recommend

8.4/10

Cvent Event Management has an overall rating of 4.5 out 5 stars based on 966 user reviews on Capterra.

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Filter reviews (966)

Eldon
Eldon
Event Coordinator in US
Verified LinkedIn User
Higher Education Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

An Event Management Must!

4.0 8 months ago

Pros:

The software is feature-rich from the planning stages of an event through to the execution. WYSIWYG site development, conditional logic in emails and easy-to-develop registration process make planning easy. OnArrival and Attendee Hub make the constituent experience seamless and positive.

Cons:

The libraries available to store your event documents and graphics need an update for ease-of-use.

Alyson
Registration Specialist in US
Research, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Cvent is Wonderful

5.0 3 months ago

Comments: Great! I love [sensitive content hidden]. Always happy and super helpful.

Pros:

Their Customer Service product knowledge.

Cons:

It can be difficult to search through the vast Knowledge Base

Rebecca
Manager, Events in US
Oil & Energy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Cvent is the best all-in-one platform!

5.0 2 months ago

Pros:

The ability to see my events holistically

Cons:

The Salesforce integration is inadequate

Verified Reviewer
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Cvent Event Education Services

3.0 last year

Pros:

Great software program for educational services learning how to manage events and the proper documents needed (i.e., RFP).

Cons:

There are no instructions or examples on how to accurately and properly fill out certain documents and forms, such as a request for proposal form.

Jessica
Project Coordinator in US
Environmental Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Customer Support

4.0 2 months ago

Comments: My overall experience with CVENT is pretty good. We use this platform regularly as we conduct many events in a year. I do not feel like it is very user friendly but it does have capabilities that other platforms do not have which is vital to the way we gather data during the registration process.

Pros:

CVENT has a lot of capabilities that other platforms do not such as the ability to link questions, have sub questions and do conditional settings. The customer support is great and has always been able to find a solution to my issues.

Cons:

There are often many areas you have to modify for a single final action. For example, for an event to be live, you have to have the event live, the registration active AND the admission types active. Some of the design features are very limited and modifying things like images can be very challenging. We often have repeat business and are finding that when we copy an event, there are a lot of hidden settings that get copied over and can make the new copy a bit messy.

Alternatives Considered: Eventsquid and Whova

Reasons for Switching to Cvent Event Management: We also have the On Arrival badging system that works really well.

Avash
RA in US
Health, Wellness & Fitness, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Powerful Event Management with Marketing

5.0 2 months ago New

Comments: Overall, it has been a good experience with Cvent Event Management. I appreciate the support team that helped us setup the software and also answered to our queries afterwards. I think support is extremely important when using software. I love that we can run email marketing campaigns right from the software which saves a lot of time as I don't have to export all contact information and characteristics to other email marking software.

Pros:

The customer support of Cvent is top notch. Once, I couldn't figure out how to do a simple thing and I reached out to support and they seemed to be happy to help me. Regarding feature, I like the attendee management feature and the ability to export event reports. This makes it easier to plan further event.

Cons:

There can be significant learning curve. I personally roamed around the software for week before I could use it as I wanted to. I wish the developers focused on user experience because I believe there is definitely rooms for improvement. However, once we learn - its a powerful piece of amazing software.

Vivian
Website Coordinator in US
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A great solution for all your event management needs

4.0 2 months ago New

Pros:

I like that Cvent Event Management has an amazing customer support service and that they provide all the tools I need for efficiently and securely managing my company's events.

Cons:

I think there could be improvements in terms of website and registration design and customizability.

Julia
Senior Programs and Events Coordinator in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Event Management Review

5.0 2 months ago New

Comments: Overall, I have had great experiences with Cvent and it always runs our registration smoothly.

Pros:

I like that everything is in one place and I can organize all my attendees for each event easily.

Cons:

Sometimes links do not work and I need to add and delete sessions from people and if they are not in the same registration type it gets tricky.

Felipe
AE in Canada
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A must if you work in events/hospitality industry

5.0 last month New

Pros:

It allows our company to offer a superb service! In our events, our attendants can meet with other attendants just by using Cvent App. Also allow us to manage all the activities in an easy way,

Cons:

The licences and the certifications are a bit expensive, but worth the bucks!

Conchetta
Administrator manager in US
Construction, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Event plan made easy

5.0 2 months ago

Comments: Product is a very useful tool in event management. Features are excellent

Pros:

Convenient and easy to navigate and work with

Cons:

Good product no negative remarks to list

Nicole
SMMS Operator in US
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

All-Encompassing Platform

4.0 last year

Comments: Its the best tool we've found that can meet our needs and has the least amount of issues

Pros:

That is holds all features and functionality that we would require to request, build a reg site, and plan an event within one platform.

Cons:

I think that the reporting could be more robust!

Alternatives Considered: RainFocus

Reasons for Switching to Cvent Event Management: They were not as all encompassing, and i think they were a smaller company so they didnt have as good of a support team / online help desk.

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Complex Software Perfect for Our Complex Conference

5.0 7 months ago

Pros:

Cvent has exceptional customer support!!!! Cvent provides a seamless registration - register online, selecting sessions, making payments, etc. The event app provides conference info, attendee schedules, networking opportunities and interactive features. The reporting tool allows us to track attendee engagement and much more to make our conferences better in the future.

Cons:

There are no downsides to using Cvent, however, there is a learning curve. The cost is higher than other options but Cvent is by far the most, robust, comprehensive platform.

Chelsea
Senior Congress Coordinator in US
Medical Practice, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A Cvent Platform review

5.0 3 months ago

Comments: I have been using Cvent since 2014 and can say that I have had a great experience over the past 10 years and have seen so many new updates and features rolled out that make me excited to see what they can offer in the future, as well.

Pros:

I like having the ability to execute an event from its inception all the way through execution and post-event using all of the Cvent platform whether it be via the Event Management platform, the mobile app, and onsite management.

Cons:

The only con I would say is there is a limit to how customized you can make things at a certain point.

Heather
Content Admin. in US
Events Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Cvent review from a user

5.0 2 months ago

Comments: After using a system that is 30 yrs old, Cvent has made my life so much easier! I never want to use another system again! Everything we need is right here.

Pros:

EVERYTHING. I absolutely love this system. Easy to use, easy to learn, everything needed for an event is in one place.

Cons:

Need more training and improvements on abstract manager. Need a way to score the submission by a reviewer.

Nicole
Event Technology and Registration Manager in US
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Overall a great platform with several integrated solutions

4.0 5 months ago

Pros:

I like that the management portion of the platform integrates with all of their solutions and tools across the platform.

Cons:

Currently, my least favorite part of the event management portion is the reporting feature. It is hard to create the reports we need with the limited flexibility. Our internal team has a hard time understanding reports.

Regina
Senior Corporate Event Manager in US
Accounting Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

DMA Review

5.0 9 months ago

Pros:

Cvent can be as robust or as simple as you would like it. I have used it to create multi-day, multi-session events or a simple one hour webinar. It has enough features to easily handle everything.

Cons:

Oftentimes, I have trouble with the minor details, like making sure I click the sync to HubSpot button when launching an event or remembering where I need to go to update the calendar description when someone clicks the 'add to calendar' button.

Nikita
Business System Administrator in India
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Postive & user Friendly

4.0 8 months ago

Comments: I have been using Cvent since my past 2 organisations for different products.One good thing is it's user friendly, once you start exploring its simple but there should be some FAQ kind of Video simulations which might help the user incase they are stuck with a feature within a feature

Pros:

Its simple & easy to use, its easily understandable

Cons:

Too many features, most of them pop up even when they are not required

sarah
Event Tech in US
Events Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Event Management

4.0 last year

Comments: I highly recommend it. Support is always there to help and are quick with their replies. Being able to manage the attendees has been very easy with information right at your fingertops.

Pros:

Once you know how to use it, it has all information you need to manage an event. The registration is easy for attendees. Managing the attendees is easy with the reports you can run.

Cons:

Takes getting used to. Training could be more complete. I feel like the training videos do not cover everything. Needs some updates to make it smoother.

Manmadharaj
Assistant manager in India
Pharmaceuticals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Cvent cares you event!!!

5.0 7 months ago

Pros:

Web registration, payment set up, reporting, attendee hub

Cons:

I don't think I have anything specific to event management. It works the way we expect.

Kristina
Director, Meeting Services in US
Events Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Comprehensive Platform

5.0 last year

Comments: very positive experience. Customizability.

Pros:

Comprehensive platform that allows you to work within multiple avenues and cater the needs to exactly what you are working on. Easy to use. Great help desk and support.

Cons:

Can be sometimes difficult to figure out more intimate details.

Megan
Events Manager in UK
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Would recommend to any event team looking to facilitate virtual, hybrid and in person events

5.0 last year

Pros:

Vast functionality which ticks all of our boxes as a business. We not only use cvent to facilitate virtual events, but also hybrid and in person too. We enjoy using the on arrival software for checking attendees into events, which speeds up the entire process and provides realtime data on how attendance is going throughout the arrival period.Setting up event and registration pages is easy, interactive and the front end always looks great and provides an overall easy experience for our registerting attendees.

Cons:

Sometimes the simple functionality is made overly complex in cvent to actually deliver. But when it is, it works great.Their badge printing needs to be easier to facilitate.

Sierra
Event Registration Coordinator in US
Information Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

CVENT Reviw

4.0 7 months ago

Comments: Overall, I enjoy CVENT. I believe it is a solid event tool that I would recommend to others.

Pros:

I enjoy how customizable everything is and how there is a process for everything.

Cons:

Cvent community is never up to date. If we have questions, we have to message our cvent contact.

Andrea
Conferences and Events Coordinator in US
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Cvent review- two thumbs up!

5.0 2 months ago

Comments: Overall it has been a great tool with incredible customer service

Pros:

It has so many capabilities and can be a one-stop shop for our events

Cons:

It's sometimes hard to find things because there is so much in Cvent

Elana
Head of client Services in UK
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

4.0 last year

Comments: One a vert long way in last 4 years. Slow to pivot during pandemic but seems now back on track

Pros:

Freedom to create templates that are unique to our business

Cons:

Payments especially vat splits and refunds

Racheal
Event Planner in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

MHES Review - Racheal

4.0 2 years ago

Comments: It is great! Couldn't do my job without it - and the customer support is amazing.

Pros:

Website, registration, email designers are super helpful. I have been using Cvent for 10+ years and have transitioned from Cvent "Classic" to Cvent "Blue" and the improvements are so helpful and efficient!

Cons:

Submitting payments for groups of registrants, post-registration, is a difficulty we continue to run into. As a healthcare system, mainly providing educational events for our medical staff - many folks register for an event at separate times as their team-mates, but when it comes time to pay the fees on a corporate card - it is a pain not being able to select multiple registrants to bundle into one payment process.