IQware Reviews

Poor support and response time. Releases untested updates. Does not have 24 Tech support.

Pros:

The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.

Cons:

Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.

IQware Review

Comments: I would give IQware a two thumbs up in my book.

Pros:

It is easy to use and had a lot of options.

Cons:

The software tends to be a little laggy.

Strongly recommend you do not use this product

Comments: We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.

Pros:

I don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.

Cons:

Customer support will ignore you completely.

IQware is Great for Front Desk Management

Comments: I have had no problems with this software. The staff working the front desk seem to be able to use it with ease, and it organizes our day so we are fully aware of who is coming and going at the property.

Pros:

I liked the reports, night audit, and the way it displayed arrivals and departures. The software is fairly easy to use once you get the hang of it.

Cons:

The hardest thing to get right is when we have to adjust the rates for some reason. If we have to issue a refund or discount, it can get tricky. There is always a way to get it to work though, you just have to manually calculate it and enter it in.

Great Product and Value

Comments: I have been a customer a long time and I think IQWare provides a great overall value and product.

Pros:

IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.

Cons:

From time to time it take a considerable amount of time to fix issues with Support.

DO NOT WASTE YOUR TIME ON THIS PRODUCT!

Pros:

Ease of use, cost, and familiarity with the product.

Cons:

let me start by saying I have used this software for over 10 years and its just gone straight down hill. Support is as dreadful as stated. Stats are off like other reviews have stated, they cant figure out how to fix them. When they tell you its been escalated to R&D you can pretty much guarantee that you will never hear from anyone again. We have been sending emails and contacting every member of their team right on down the line and no body responds. They are extremely unprofessional. Do yourself a favor and move on.

IQWare runs our entire operation

Comments: We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between.

Pros:

Easy to input reservations and get correct pricing. Back end of software is good for homeowner invoicing and commission paying.

Cons:

Most of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.

Very Versatile

Comments: Positive experience overall. The ease and versatility out weigh the cons for sure!

Pros:

I can manage and also inquire into many different aspects of business from one place. Plus as a wonderful customer service tool I can look up data for up to 10 years ago.

Cons:

If there are too many users on or if there is unusually high volume at one time the software will run extremely slow or even crash.

Multi property user

Pros:

Complex enough to handle our needs of multi property portfolio

Cons:

Support resolution takes longer than expected.

Simplistic PMS system

Pros:

It was very simplistic and didn't have a ton of features.

Cons:

It didn't have a professional look to it. It seemed kind of cheap.

Great Hospitality Software

Comments: Great service!!

Pros:

Easy to use, easy to train, great support.

Cons:

great product there are really no cons to the software or support

DO NOT BUT THIS SYSTEM. IQWARE IS BY FAR THE WORST SYSTME I HAVE EVER USED

Cons:

The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out.

Once you learned how to use it. Iqware was great!

Comments: Very few.

Pros:

It was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments.

Cons:

Refunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot.

Very user friendly

Pros:

The ease of use and reports layout made a positive change to the end of the month financial reviews.

Cons:

Still having issues sending confirmations tu customers.

IQware wins hands down!!!

Comments: The best I've ever seen and used. ease of use and all in one. Only the demo but wow wow wow I'll be upgrading soon.

fortement déconseillé

Comments: Un système sans support

Pros:

Je vous suggère de ne pas utiliser le programme, choisissez un autre le service à la clientèle est vraiment pas bon, ca fait plus de deux mois que je demande de l'aide et problème toujours pas régler, l'été passé on a passer notre été a fonctionner à l'aveugle, la société place le client très loin de sa chaîne d'importance

Cons:

le service à la clientèle attention de lire toutes les petits caractères ils sont pas honnete.