Zoom Phone Reviews

Great Value Service

Comments: While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user.

Pros:

My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.

Cons:

While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.

Cloud PBX Solution of this Era

Pros:

Zoom Phone gives me the ability to conduct video conferencing through my iPhone device.

Cons:

It suits all my needs and there is no hectic aspect that it portrays.

Complete Train Wreck

Comments: We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions.

Pros:

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

Cons:

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

Zoom Everyday

Comments: Zoom Slay for conference meeting. No doubt!

Pros:

You can easily access Zoom the most. It was cute that they have blurd background option.

Cons:

Not all application can integrate with them.

Zoom for School

Pros:

I am a working student and it was very convenient for me to use this Zoom.

Cons:

Sometimes I got disconnected when I have poor connection.

Meeting the people

Comments: During Covid we used zoom for meetings and classes. It was an easy safe way to keep up with what was going on in the company

Pros:

It makes it easy for me to access meetings no matyer where I am. Keeps thjngs private.

Cons:

Occasionally we have glitches they are usually resolved easily

Recently switched and in love!

Pros:

My corporate head office just onboarded ZOOM Phones and I could NOT be happier. The reliability of our previous system left much to be desired. We have had 100% improvement in communication since switching! Thank you ZOOM!

Cons:

I have absolutely no complaints but they force me to write in this box 🤍

Zoom Phone

Pros:

I like Zoom when we can meet some people for education

Cons:

Make me to connect with my friends anywhere in the world

Zoom in

Comments: So far am happy with the software as it enables interaction between me and management even when am at home overall rate out of 10 I would say 9 just that there is nothing 100%

Pros:

Zoom has high quality video and audio call which enables conversions or video conferences without interruptions.The function to add or remove people during calls is also a plus on the app. The software also meet all the 3 Es Effective, Efficient and Economical. The price is very cheap and you do not get pop ups during calls

Cons:

None so far as most of the disadvantages are minor and does not really affect my day to day use of the software

The UI takes some getting used to

Pros:

Since I'm familiar with other Zoom products, it makes learning this a bit easier.

Cons:

The UI is odd. You have a small window that populates on the side of your screen. It's annoying because it's hard to minimize and is always blocking your other windows.

Zoom Phone a great fit for business

Comments: We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win.

Pros:

Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard.

Cons:

There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal.

Break the Microsoft & Google Stronghold

Comments: Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years.

Pros:

Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none.

Cons:

Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end.

The software that helped me work from home during the pandemic

Comments: I used zoom for the first time when I was working at a multi-finance company that requires us to use this software. What I then proceeded to my business, which required me to share every time with my reseller or dropshipper agent outside the city, about the presence of new products and receiving input from my agent. And it really helped me.

Pros:

Zoom has been our main communication tool in reaching out to our sales agents in the business community. Before the pandemic or during the pandemic, I used zoom to interact with sales agents spread across several cities. Easy to use, and helps me to share our products with several sales agents such as resellers and dropshippers.

Cons:

Not all of our agents are familiar with zoom, and sometimes they are still confused about using existing features. And I also had trouble sending files to our agent so I had to use email to do it.

Samakuse on zoom

Comments: A good overall experience with Zoom Phone

Pros:

It is easy to use with a great interface and has a low price compared to others.

Cons:

It needs a broader coverage to many parts of the world and a much better support services.

Zoom Review / Feedback

Comments: Conducting presentations and recording important sessions so that it can be used anytime moving forward for training purpose

Pros:

User friendly, easy to collaborate with team members, easy to set up meetings

Cons:

some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed number

A great way of communicationg securely

Comments: Generally good and i would recommend their service

Pros:

Great quality sound and easy to use and to setup meetings.

Cons:

I wasnt very sure about the user interface i felt like it could be improved

Don't believe anything their salespeople tell you.

Comments: Sales made promises they couldn't deliver. Promised to refund my money, and never did. I spent hours trying to resolve this and was run around in circles.

Pros:

Low price and competitive features, already use Zoom video

Cons:

They charged me upfront for a year of service, did not complete the installation, and refused to refund my money.

Easy to use

Pros:

It’s very easy to use. Wish you could zoom in better on some areas.

Cons:

Can’t zoom in parts of the meeting. Sometimes connection isn’t good even with wifi.

Good product, better than Landline

Pros:

I like that I can access my phone from everywhere.

Cons:

It is very hard to hear people whether you use earphones or have it outloud.

Convenience at its finest!

Comments: Overall, satisfied with keeping up with clients needs and meeting with them on real time basis.

Pros:

The handy way to communicating with colleagues and clients. You can leave and go some place else and still have means to chat or meet with various people.

Cons:

The recording could sometimes be technically difficult to find but as you go through the app, it should lead a way through eventually.

Zoom Phone - the second fiddle to Zoom Meetings

Comments: For most of our team its pick up the phone and it works. It may not have all of the features but its core is phone and it does it well.

Pros:

Zoom Phone service is a very cost-effective offering with low min seat count. Their service is available via mobile phone, computer & desktop phone.

Cons:

While the cost is great and easy to implement, it lacks features that I feel are important. One of the biggest issues for us is lack of digital fax. We are using another service (hellofax) however would prefer to have this integrated to Zoom

Zoom meeting, but from phone

Comments: It is a very helpful application that i have use it a lot while on-the-go and when i don't have my computer with me. It was a great experience for me.

Pros:

Zoom Phone is very helpful for anyone that are constantly on-the-go but need to join the meeting session with client or colleague. It operate from my smartphone, which mean i don't need my laptop to launch the application. The audio quality always clear and i had never had problem with the audio.

Cons:

I can't change the audio calls from using my phone carrier to be using the VOIP. It need to be setup before the call are made, and can not change it in the middle of the session. I had to cancel the session and join in it again using the VOIP option. I hope it can be change in the future.

ZOOM Phone has great call quality but lags behind RingCentral and others

Comments: Overall, we're happy with Zoom Phone but, Zoom REALLY, REALLY needs to add answering calls on iOS lock screen like RingCentral, 8X8 and others.

Pros:

What I like about ZOOM software is its simplicity. We didn't need all the features of competitors like RingCentral.

Cons:

ZOOM phone doesn't support answering calls on the iOS lock screen. BIG missing feature for ZOOM Phone! Also, cumbersome to move calls from a mobile device to Mac and back.

Brilliant Online Meeting Software....

Comments: Very good software for online conferencing. We have been using this software for more than 6 months. Little things to not to like. A brilliant Software. Best conferencing software we have been using in pandemic.

Pros:

The best thing I like in this software is it's Quality. It has very good quality audio and video. No lag in low end devices. Very easy to use. It's totally free to host a conference between 100 people . The recording feature is also available with this application .Great application to have video conversations.

Cons:

Need a good internet connection. If the connection is not stable quality of the meeting will be reduce .Free license has many limitations. Only 100 participants can join the free basic meeting and the duration of the meeting is 40mins only. Little things not to like.

Meet anyone, anywhere on Zoom

Comments: Overall, Zoom is a really good platform that offers various features that families and businesses will find useful. It is considered one of the best video conference platforms available that suit businesses of any size. For free anyone can use it for 40 minutes, so it's worth trying to. However, it is not perfect and misses some lagging issues. These are quite minor when compared to the benefits but still something to consider.

Pros:

Zoom has become an effective and interactive tool to connect me to friends overseas since the covid-19 spread. We can connect fast, stable, and at any time by setting a secure link with or without a password to be shared through smartphones or laptops. The software has features that allow anyone to manage personal or professional meetings with a series of tools ready to handle control of profile pictures, backgrounds, and sound functions. Using the software through a laptop brings you a unique experience where you can set breakout rooms for small groups while you manage the main room or even create pools to make the experience even more exciting. Up to 50 individuals can attend the same meeting and probable it has increased while I write this text. It is free or paid, you choose the feature more suitable for you.

Cons:

According to the purpose of your use, It may take some days for you to learn how to manage the software, as it brings a lot of features. If you provide a webinar it may cost you some dollars. By using it through your smartphones you'll miss some of the most important features, such as being a host able to fully manage peoples' interactions or sharing your contents or projects on your laptop screen.