RMS Cloud Reviews

Great Reservation Software!!!!

Comments: RMS has allowed us to put great controls in place to realize our full potential in the marketplace!

Pros:

It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.

Cons:

The programmers need to stop playing with the reports and report scheduling.

Thank you

Comments: I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Pros:

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Cons:

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

Once they have you...

Comments: Overall it is useful. it does not deliver as promised

Pros:

The features that were promised but never attained.

Cons:

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

RMS - best bang for your buck!

Pros:

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

Cons:

It does take a bit of time to setup.

Nice Software for the hotel

Pros:

Userfriendly, customer support, more features compatible with RMS

Cons:

Revenue management, which they have it only with Duetto which is extremely pricey.

Gets the job done

Comments: Overall fairly easy to get your head around for the basics. Good over view of availability.

Pros:

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

Cons:

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

RMS when you need to know how you are doing

Comments: Great

Pros:

easy to make reservations for 1 person or large groups

Cons:

Hard to set rates once a year keep changing how hey do it

RMS

Comments: we use it to run our reservation system and our email marketing.

Pros:

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

Cons:

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

Review of RMS Ultra Lite

Comments: I have found that RMS is incredibly capable but not so user friendly from my home with the desk top PC. With my laptop it has most often been when we are overseas and then the system has given me major headaches. The solutions are often there but much of the information inside FAQ's, for example, isn't aimed at users who are not using the full version.

Pros:

The relatively low cost is its best benefit.

Cons:

I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me.

Great product with some glitches

Comments: RMS gives us the ability to handle our campground and our customers smoothly

Pros:

I love the ease of use and the flexibility.

Cons:

Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues.

Great Support

Comments: Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.

Pros:

I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Cons:

Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

Support that really works!!!

Comments: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Pros:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Cons:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Review of Support

Pros:

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Cons:

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

We have been sold on other systems, made the change and always end up back!

Comments: We have actually moved to 2 other well known systems and moved back because we have found none of them stand up to RMS.

Pros:

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Cons:

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

RMS Hospitality Cloud Review

Pros:

We liked all the reports you had to offer

Cons:

Not user friendly. It is not as forgiving software if there are mistakes.

Manual

Comments: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Pros:

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Cons:

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

RMS Cloud Review

Pros:

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Cons:

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

Manager

Comments: RMS cloud is accessible from different devises, I can access from home or when I am away from work.
This makes it an invaluable tool for our motel.

Pros:

I find this software very easy to use and to train new employees

Cons:

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

RMS the PMS

Pros:

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

Cons:

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

over view

Comments: exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

Pros:

All the different features it has to offer

Cons:

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

great product

Comments: fantastic

Pros:

service is the best part of this software

Cons:

function, being using it for 6 years, still learning

Great product

Comments: great product

Pros:

easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis

Cons:

mobile version is awful support for new products (staff clock in / off) has taken far far too long to be implemented almost impossible to have dialogue with HQ in Melbourne - all goes via UK

Software approved

Comments: My experience is continuing, I work with it every day and find it user friendly.

Pros:

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Cons:

The only least like comment I have to share is at time the system software runs slow.

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

Comments: RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Pros:

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Cons:

Group bookings can be tricky however RMS has a great support team.

half and half

Comments: My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was.

Pros:

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

Cons:

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.