RMS Cloud Reviews

One of the Best Reservation softwares!

Comments: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Pros:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Cons:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

great features, cumbersome to use, set up is a nightmare

Comments: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Pros:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Cons:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Love RMS product and staff

Pros:

Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).

Cons:

Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.

Unable to login

Pros:

When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.

Cons:

The time taken to find a phone number so we could speak to the help line.

Great Support

Comments: Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.

Pros:

I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Cons:

Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

Be Patient!

Comments: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros:

Functionality, cloud based. The layout is user friendly.

Cons:

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Once they have you...

Comments: Overall it is useful. it does not deliver as promised

Pros:

The features that were promised but never attained.

Cons:

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

WE love RMS and wish we had switched sooner!

Comments: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Exceptional Service on a Sunday Morning

Comments: Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding.

Pros:

Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Cons:

Bulk deposit and cancellation rule entry

Appreciation for RMS platform

Comments: Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to [sensitive content hidden]
He helped set it up in the new company from scratch

Pros:

Ease of connection to OtA and rate fixing across platforms

Cons:

Mobile version can be worked on it is a little hard to use now

Great Software and Customer Service

Comments: Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

Pros:

The ease of using the software and amount of work that can be done with one product.

Cons:

So far nothing, I'm learning things everyday and so far like it all

The Complete Package

Comments: Makes the rental of short term holiday letting so much easier

Pros:

The software takes care of my trust account, end of month, making my life much easier.

Cons:

They keep changing things.....they call it UPDATES......

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Comments: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Pros:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Cons:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Support that really works!!!

Comments: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Pros:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Cons:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Client not connected

Comments: Have explained it all above here

Pros:

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Cons:

RMS doing updates and making changes that creates problems for a small business like ours.

RMS is a pretty easy to use software given the amount of features it provides its customers.

Comments: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros:

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Cons:

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

Rv park

Comments: Pretty good

Pros:

For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better.

Cons:

It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive.

Great service

Comments: Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Pros:

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Cons:

At times it can be slow but given the size of our database this is normal.

RMS the PMS

Pros:

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

Cons:

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

RMS experience

Comments: Very good.

Pros:

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Cons:

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Heres what I can say.....

Comments: So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team.

Pros:

Intuitive, seems to be feature rich and well thought out.

Cons:

I dont really use the product.....I am an administrator.

Potential but not flawless

Comments: Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

Pros:

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

Cons:

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

Software approved

Comments: My experience is continuing, I work with it every day and find it user friendly.

Pros:

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Cons:

The only least like comment I have to share is at time the system software runs slow.

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

Comments: RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Pros:

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Cons:

Group bookings can be tricky however RMS has a great support team.

half and half

Comments: My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was.

Pros:

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

Cons:

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.