--- description: Learn more about CardPointe pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CardPointe Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [CardPointe](/software/207548/cardpointe) # CardPointe Canonical: https://www.capterra.ca/software/207548/cardpointe Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/207548/cardpointe?page=2) > Simple \& secure payment processing. > > Verdict: Rated **2.9/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CardPointe? Professional service providers, distributors, e-commerce, retailers, SaaS developers, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.9/5** | 16 Reviews | | Ease of Use | 2.9/5 | Based on overall reviews | | Customer Support Software | 2.4/5 | Based on overall reviews | | Value for Money | 2.5/5 | Based on overall reviews | | Features | 2.9/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Agility Payments - **Location**: Charlotte, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) - **Pricing Details**: 1.95% + 20¢ Visa, Mastercard, Discover 2.95% + 20¢ Specialty cards AMEX - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - Billing & Invoicing - Debit/Credit Card Processing - In-Person Payments - Mobile Payments - Multiple Payment Options - PCI Compliance Software - Payment Fraud Prevention - Payment Gateway Integration - Recurring/Subscription Billing - Reporting/Analytics ## Support Options - 24/7 (Live rep) ## Category - [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software) ## Alternatives 1. 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[Square Point of Sale](https://www.capterra.ca/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Easily integrates with our PMS" — 5.0/5 > **Margaret** | *May 17, 2024* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Easliy integrates with our PMS and easy to use > > **Cons**: Can't think of anything that has been an issue. > > Using cardpointe has been fairly easy and their support is great. ----- ### "CardPointe Review" — 5.0/5 > **Olivia** | *July 7, 2025* | 2128 | Recommendation rating: 10.0/10 > > **Pros**: I like that all our parent payments go through this program, and they keep track of their payments and amounts. > > **Cons**: I guess the thing I like least is that it is linked with myKidzDay but separate log in and what not. They both have the payments but Card Pointe has more information on the payments then the app. > > Overall, we had a great experience with CardPointe. We only had to reach out to them a few times and each time they were able to help us out. ----- ### "Cardpointe Poor customer service" — 1.0/5 > **Kim** | *March 16, 2026* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I like that card point is integrated with my online teletherapy platform and I can bill clients with this integrated platform. > > **Cons**: The customer service is very bad and the communication is terrible. I was charged $1000 in fines for the past year for not taking the online compliance annual questionnaire. I was not emailed or notified repeatedly that I needed to update my compliance questionnaire. They sent one notification through my therapy platform. I found out that many other Therapist had fines similar to myself. Also, for the past two years, I have requested they change my business name, and I have submitted multiple proof of legal name change, and they still keep closing out my tickets without the requested legal name change on my 1099 form. I am still attempting to change the name after two years. And they will not release my 1099. > > The communication is awful. They keep closing out my tickets without resolve. There is no attempts to communicate with people if they are out of compliance they just keep collecting the money and it is all rolled together in their fees, so you did not realize you are being heavily fined. ----- ### "They drop the ball when it comes to chargebacks, always side with the card holder, and seem to ignore obvious evidence to the contrary.." — 1.0/5 > **Joe** | *January 30, 2026* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: It is easy to see and understand the chargebacks against your company, and the online app is helpful to identify where to look for further information to plead your case if applicable. > > **Cons**: I would say over 90 percent of our chargebacks are nonsense, and the other 10 are because of card readers glitching or freezing/internet going out mid transaction etc... so when it's obviously not our fault I submit a rebuttal so it is so painfully obvious that the person is just getting their money back after receiving services (usually a carwash membership that they have used for months, and then try to get all of their money back claiming they didn't know it was recurring... even though they used it for months). After given this info, sometimes we will get our money back, only to have the person submit again, then they take our money away again. Even if the person admits to what I've claimed, they usually get to keep the money because cardpointe doesn't feel it was clear enough. They do not seem to be out to help vendors or service providers. The customer almost always gets to walk away with ripping you off, and they do nothing to help. > > I have to say that it's been a pretty negative experience thus far. Countless cases where the proof is right in front of them, but they side with the customer anyway. ----- ### "Worst customer service ever" — 1.0/5 > **Shelly** | *August 18, 2025* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: Nothing so far and it is the worst customer service I’ve ever experienced., They hold in my money and they keep lying to me saying it’s gonna be in my account and it’s not. They’re not updating my information and each person keeps lying to me that I talk to and they saying it’s gonna be in there Friday Monday and it’s still not in there and it’s been over two weeks and I still have not received my money and my account information and everything has not been updated > > **Cons**: Worst customer service ever. They holding my money and everyone keeps lying to you. One person says it’ll be in there Friday and Monday and then the next person says it was updated correctly and it’s going into this account and the next person says it was not updated and they still have the old account and they keep not fixing the problem and keep closing out my tickets, and it still has not been solved the problem. > > Just the worst experience I’ve ever imagined with a Merchant Service credit card processing company. Right now, I would not recommend them at all. They keep asking for me to send them referrals and I have plenty of people. I can send them, but if you can’t take care of me, why am I gonna send you referrals and you holding my money? ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/207548/cardpointe?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/207548/cardpointe) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data