Dubsado Reviews

Dubsado is an excellent CRM!

Comments: Overall I love Dubsado. I wish the setup had been a bit more intuitive. I've made peace with not utilizing all of the features and will maybe get them set up one day. There are people you can pay to set up your Dubsado account that are certified by Dubsado.

Pros:

I love the ability to customize everything sent out to clients allowing me to stay on brand. I also love that my clients find it easy to schedule and pay invoices. Very intuitive on the client side.

Cons:

Dubsado is a major endeavor for setup. 2+ years later, I still have features I'm not using to the best of their ability.

Best CRM I've ever tried!

Comments: Since I started using Dubsado, my business feels easier to manage, especially considering I am a one-person business and I don't have to trust my memory anymore or rely on a paper journal. Automating actions has been a life saver!Also, my business looks way more professional since I started using forms and payments trough this platforms, and clients have let me know about it.

Pros:

Organization, organization, organization!I used to love to have everything written on a journal because I am a very visual person, but since I have Dubsado I don't rely on paper anymore because all I need to add to each job or client I can do it there and keep everything organized in separated areas.I can see all my current jobs in the Dashboard with deadlines, payment status and some little details about the specific job to keep a quick track of everything that needs to be done. One more thing I love about Dubsado is automation. Being able to automate processes like gathering client's information, sending some emails, invoicing and payments, making proposals from packages of products, public proposals... it's all about saving me time and extra unnecessary work on a daily basis.

Cons:

There are some things I would fix, especially from the form builder. I don't know why it doesn't have an "undo" option, which is very needed when designing something. Also, the fact that it is a platform that you run through a browser and not an app, bothers me a little. I would love it to be an app with important notifications instead of relying on emails to know when it requests my attention.

Dubsado is designed for Creatives

Comments: I love Dubsado and recommend it to all of my creative friends running small businesses. The time it saves, the ease of integration, and use for both me and my clients have been a true blessing as I started and run my business. I love I can tailor the system to my brand and look like a professional, larger than one person-run business.

Pros:

I love how Dubsado has lots of video training and offers tons of templates and support. I love how integrated it can be with my payment system, website, and email.

Cons:

The only real complaint and the struggle I have with setting up a variety of invoice types in Dubsado. Some of the problems are definitely user error, but more video training with different scenarios would be wonderful. Since Dusbado caters to creatives, and many creatives are visual, the training videos are a lifesaver for this small business entrepreneur.

Still full of bugs

Comments: I want to like this software. I really do, but there are so many frustrating friction points.

Pros:

It has a level of customizability that seems appealing at first. I also allows for customized proposals and contracts that you can send to families, thus removing the need for a software like DocuSign. The idea of workflows seems interesting as well. Thus with the cost, it can ostensibly replace 2-3 different programs (contracts, proposals, invoicing, simple CRM)

Cons:

The usability is severely limited, and a lot of the features don't work as intended. We pour hours into this software every week trouble-shooting. Examples: -The email pixel doesn't always update properly. -Drag and Drop features on proposal builders. -The website forces us to log-in every time we want to access the website. -Invoicing features are not intuitive and invoices can't be adjusted by date. -Workflows require a multiple drafts and revisions to even make sure it is working. Customer support is responsive, but most of the time the answer is "we're working on it!" They offer classes on their software, but does it make sense to offer a 2 week long course. But most of the course is designed to say "this is how to work around this issue that we know you need to address".

I can't live without it now!

Pros:

It does everything I need it to, it's amazing, I wish I had started with it sooner! Proposals, invoicing, collecting payments, contract signing, bookings, everything is all in one place now and I can automate a lot of what I was doing!

Cons:

There's A LOT to learn, it definitely will take some time to get use to so I'm focusing on one project at a time and will continue to implement as I go

Great CRM, bit of a learning curve

Comments: I've had great experience with customer support and will continue to learn how to best use it to support my business.

Pros:

I love the way everything is organized around projects. The lead capture form has been a great way to streamline inquiries. I was piecing together several free tools, and Dubsado's cost is well worth being able to integrate things as my business grows.

Cons:

There's definitely a learning curve and you have to watch a lot of videos to figure out how to set things up optimally. The videos are helpful, but it's a lot!

Nice system but can be confusing to use.

Pros:

The public business market place was nice.

Cons:

The difficulty of setting up workflows and emails.

Dubsado - the best of a bad bunch.

Comments: After having constant frustrations and needing to constantly create work arounds, we decided to not use dubsado long term. It's a great product, but was not a good fit for our business due to a few specific requirements, especially around tax, invoicing, and pricing or payment options. Like i've said, it's a very powerful software, but is not always the right fit for every business. Hire a professional, think through your processes, and see if it will work for you. They have a great trial period (no end date, max of 3 customers) so you can have a good play with the system, without commitment, to see if it will work for you.

Pros:

I love the idea, concept and promise behind Dubsado, and I really, really wanted to love it. For businesses outside of australia who don't need to deal with GST, it's probably fine to use and will serve the purpose you require. It has lots of powerful features, and is great to help automate and systemise your small business, especially for service based businesses such as photographers, designers, and bridal industry organisations.

Cons:

It didn't handle GST very well for me as an Australian business, and although it integrates with Xero, the data was always mixed up between the two, despite lots of troubleshooting, and I found that the support team were very quick to say the issue was not their end, although it seems that it was due to the way that the system was set to calculate the tax. They also had a lot of items on their roadmap that seem to be in the pipeline for years on end with no implementation in sight.

Recently Moved Away From Dubsado

Comments: It was a great starter CRM but if you are looking for something that will grow with you without the glitches, keep looking.

Pros:

I was in love with Dubsado when I first started my Agency. It did everything I didn't even know I needed. There was a big learning curve setting things up and once you get it all done, that makes it harder to move away from it.

Cons:

The scheduling tool never worked well and it would still book appointments over top of existing busy slots in my google calendar. I had to keep acuity. I also has issues with clients not understanding how to pay the invoices in the proposals every time. This was one of the main reasons I left because it took way too much time to have to explain for each client.

Dubsado is getting better all the time!

Comments: I did find Dubsado a little confusing at first, like I said I purchased a course on how to set up the workflows and it showed me the power that Dubsado offer. I also like how they are adding new things all the time. Now we can have people schedule, book and pay for appointments online its great!

Pros:

I like how I can collect leads and create automated workflows so emails can be sent once they sign up for an appointment. I can also sent contracts easily as well.

Cons:

It was hard to set up! I needed to purchase a course on how to create the workflows I needed to automate my client leads. But once I got the hang of it it works like a charm

Incredibly capable CRM

Comments: Dubsado is a great value for money—if nothing else, it's much more affordable than separately purchasing invoicing, contract, and calendar software, but of course the usability goes far beyond that. If Dubsado added payment processing to be more competitive with Honeybook, it would be an absolute slam dunk.

Pros:

Dubsado sometimes feels like it can do anything, if you just figure out how to use it creatively enough! It's more affordable than its direct competitors and it always feels as if there's more to explore.

Cons:

Dubsado's interface isn't very intuitive, and often, processes for fairly basic tasks require pretty complex workarounds. It would work perfectly right out of the gate for certain kinds of businesses, but as soon as your business strays from the ordinary, you have to get very creative to figure out how to use Dubsado for your purposes. That said, once you do figure it out (and you will), you'll have a much deeper understanding of Dubsado as a tool.

Absolute best CRM for creatives I've ever used

Comments: The biggest benefits I've gotten from using Dubsado mostly have to do with being able to provide a great customer experience, while also not having to handhold my clients through things like their booking process. Because Dubsado gives me the ability to create a portal for every client, where they can make changes to their own questionnaires, make their own payments any time, and essentially take the wheel on their own accounts, I'm able to spend less time walking clients through every single step of working with me and therefore, more time focusing on adding further value to their experience with add-on services that I now have the time for because Dubsado is handling a lot of things for me on the backend.

Pros:

What initially drew me to Dubsado was the ability to create custom and visually appealing proposals. However, since starting to use it, there are so many other things that have proven invaluable to me. To sum it all up, what I love most about Dubsado is that my entire client lifecycle can live in this one place. Consolidating all my client contracts, communications, invoicing, etc in one place means that nothing slips through the cracks and I'm able to create an amazing customer experience.

Cons:

Some of the features still have some kinks. I attempted to use Workflows a while back and found them confusing and honestly, a bit scary (e.g. automated emails potentially going out at the wrong times) to use. I haven't tried using them for quite a while, and I imagine some of those kinks have been worked out. However, there's definitely room for improvement when it comes to things like intuitiveness of setting up things like workflows, payment plans, and automated invoicing.

You Should Be Using Dubsado

Comments: The software we had been using for years, was being discontinued, creating a massive task before us. Dubsado assisted us every step of the way, as we transitioned to their software. A live Dubsado team member was available to answer questions, give suggestions, and teach us how to best utilize their features. They were patient, kind, and very knowledgable.

Pros:

Dubsado software has every feature imaginable to help you run your business. Easy to use, customizable, pop in your own logo and brand colors on contracts, invoices, and more. Our top favorite Dubsado feature is the ability to create Client Portals, where we can send, share, and collaborate securely with clients—giving them access to everything we've sent them in one place. You will also find an unexpected and rarely experienced family atmosphere at Dubsado, with absolutely the BEST customer service.

Cons:

We haven't discovered anything we dislike about the Dubsado software. Answers to any issues or questions we may encounter can quickly be resolved by contacting a Dubsado team member, the chatbox, or on the customer forum.

Easy and professional way to send proposal, contract, and invoice, all in one

Pros:

I love that I can send one link to a client and it contains the proposal, contract, and invoice altogether. This makes it much easier and quicker for the client to sign on. Rather than sending the proposal, having the client agree, then send the contract, then the invoice, etc. It can be a lot of information that gets lost, or more difficult to get the client to follow up. With everything all in one, it is simple and quick!

Cons:

Dubsado connects with Quickbooks and other accounting software. It also has some financial management built-in. However, the built-in account is not good. It is decent to see some basic reports about taxes or income for certain categories, but I wouldn't track expenses with it.

Such a help to small business

Comments: I love this program and it's been hugely helpful as our small business has expanded quite a bit in the last few years. There's no way we would have been able to keep up with client communication and organization without it. It is a bit time consuming on the front end (each time you set up something new within the program) but it's worth it. After initial set up, it saves you so much time.

Pros:

This product helps us to stay very organized as we gain new leads from our website. We're able to automatically send information related to the lead interest and then track and organize these leads as they move through the workflows we've set up. There are layers upon layers of ways to organize leads, clients and jobs. You can stay really simple in this organization or get as detailed as you like.

Cons:

I typically have to train and really work at setting up new systems, and often ask for assistance from customer service. While it's worth it, you'll need to invest some time into using this program well.

Has potential but don't listen

Pros:

- Proposal, Contract, Invoice feature- Automation capabilities

Cons:

- Scheduler (can't mass update availability / once scheduler added to project, have to manually update availability - Customer service used to be amazing, not they blame the clients when everyone is experiencing the same pain point- They don't listen to features wanted but steady bring things no one asked for but benefit them- No multi-user calendar feature

Great Value CRM Product!

Comments: The benfits are immediate. I was able to deploy lead capture techniques within a few clicks. It is saving my teams so much time when deploying CRM solutions with their site builds.

Pros:

I like the number of features that it contains. We primarily develop WordPress sites and to get the same type of functionality that Dubsado offers for lead capture, project and relationship management would require too many premium plugins and cost for support for our clients. Dubsado is almost a one stop shop for client management.

Cons:

It is a bit overwhelming (but totally worth it) when setting up workflow automation routines. I found their customer service very helpful with this.

Brilliant--Have Never Recommended a Platform More

Comments: Brilliant--I tell everyone about Dubsado. It will keep you organised, your business looking professional, and significantly minimise the admin/operations tasks needed to keep projects ticking along.

Pros:

I like everything about Dubsado--full stop. If you're a professional services provider and in the business of delivery digital services, consulting services, etc. Dubsado is 100% for you and 100% worth the cost. (Which is quite affordable, all things considered.) I genuinely don't know how I manage the disconnected workflows of invoicing, contracts, payment reminders, scheduling, etc. before Dubsado. Also--onboarding! Our onboarding process now takes less than 5 minutes for a new project.

Cons:

Literally nothing. Do yourself a favour and just buy it. If you need support setting up the forms (it's super user friendly, but some users may need support onboarding or be time poor) reach out to their team and they can upload your first form for you. Done!

Great overall, could use true team functionality

Comments: My overall experience with Dubsado has been great. I would love to see the platform truly become multi-user so that teammates can each have their own scheduler and use their own email address to communicate with clients. If that came to be, then I would have absolutely no qualms about sticking with Dubsado over the long term.

Pros:

Dubsado excels in many areas, including automated workflows, proposals, invoicing, and client portals. It has almost everything I need to manage each client from the time the lead comes in to the conclusion of working with that client. There are many ways to really customize things and make it fit your business, and it has helped me to streamline many of my processes.

Cons:

As I transitioned from a solopreneur to a small team of three, I quickly realized that Dubsado isn't great for team use even though it bills itself as a multi-user platform. The scheduler can only be tied to one person's calendar, and multiple users can't each operate independently using their own email addresses. So the term "multi-user" really just means that multiple people can log into one account. It takes some ingenuity to find workarounds so that multiple teammates can use Dubsado.

Amazing

Comments: 10/10 amazing

Pros:

I love dubsado!!!! It is ideal for managing an event venue. I can assign employees task and clients with ease.

Cons:

The workflows malfunction frequently and even though it’s paused it will send an email not meant to be sent causing confusion with the clients

Software issue? Customer service won't care

Comments: When reaching out to report an issue, customer service replies that it will be looked into, but weeks and months will pass without a resolution. They do not have the courtesy to give an update on the solution. Customer service has gone downhill and they clearly do not appreciate their customers. I'm really disappointed with their lack of customer service, and although I have expressed my displeasure and frustration, they do not care.

Pros:

Workflow automation....when it actually works

Cons:

The software is constantly having bugs and errors.

Has it all for a photography business

Comments: Good product, but you have to invest the time to set up properly.

Pros:

Easy to use and setup, but you have to invest the time to set up correctly.

Cons:

It can be overwhelming at the beginning. There are no templates to get you going.

Powerful and business critical

Comments: Dubsado helps me run my coaching practice from leads to invoicing and offboarding. The only thing I don't use it for is actual booking because the calendar is glitchy.

Pros:

I love the proposals which I can embed on my website. People can find them, book, pay and get an automation of all the forms they need before showing up for their call.

Cons:

There is a long hard slog to understand how to set it up if you are unfamiliar with the terminology they use. I let it sit for months because I found it intimidating. THey do offer great support once you dive in though". The scheduler is in beta and can be glitchy.

Decent depending on your biz

Comments: Overall, I think it's great if you need all of the things it offers, BUT if you only need a few, there are other ways to meet those needs.

Pros:

I love that Dubsado houses nearly all the fiddly-bits in one home. Contracts, leads, questionnaires - it's incredibly expansive and I deeply appreciate how much thought has gone into creating an all-in-one home.

Cons:

AND YET. Despite using it for years I still find it confusing and frustrating to use. I've never gotten the hang of workflows and routinely have scheduler issues.

You get out what you put in

Comments: We’ve ended up using it mostly for the digital signatures on contracts. It’s not as user friendly as we’d hoped. Being new to self employment, we started with Dunsado and grew to find there were other platforms that fit our way of working better for project and client management.

Pros:

Dubsado offers a wide range of solutions for a small business. It provides us with invoicing, project and client management as well as contracts, digital signatures and forms.

Cons:

It takes some time to set everything up. Its flexibility can make it a little complicated to set up and wrap your head around. Once you do, it’s one of the more capable platforms.