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Shopify POS Reviews

4.6 (134) Write a Review! Canada Local product

About Shopify POS

Built for retail, Shopify POS brings your sales, inventory, customers, and more together across brick & mortar and online locations.

Learn more about Shopify POS

Pros:

During an event, I can use the search feature to add the actual product to the shopping cart for better inventory keeping, or I can do a "quick sale" and just enter the total amount for custom orders.

Cons:

I wish it wouldve just converted that information directly from the website but it did not. Which was a bit frustrating.

Shopify POS ratings

Average score

Ease of Use
4.6
Customer Service
4.5
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.6/10

Shopify POS has an overall rating of 4.6 out 5 stars based on 134 user reviews on Capterra.

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Filter reviews (134)

Issaka
Issaka
freelancer upwork in Niger
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

best popular e-commerce platform used by businesses of all sizes to set up and manage online stores

5.0 last month New

Comments: Shopify offers extensive customer support through various channels, including live chat, email, and phone support. They also provide a wealth of resources and guides to help you set up and manage your store.

Pros:

Shopify is known for its user-friendly and intuitive interface, making it accessible even for those without a technical background.

Cons:

While Shopify provides a good range of themes and customization options, it may not offer the same level of design flexibility as some other platforms.

Janine
Janine
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I Am Most Impressed With Shopify

5.0 6 months ago

Comments: I’m very happy with them and have convinced my friend to sign up. She is happy with it too

Pros:

I love the ease of use and learning didn’t take too much time. I use it to cash out my customers and inventory management as well as website maintenance.

Cons:

The price. The additional apps can be confusing. I wish they had better apps for social media posts. They did but the social companies pulled the apps as far as I know. I can’t afford paid ads all the time and the posts directly from my products across all socials were so helpful. Now I can only post in Facebook.

Verified Reviewer
Verified LinkedIn User
Cosmetics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Solid Option for Small Businesses, But Not Without Its Drawbacks

3.0 6 months ago

Comments: I have a love-hate relationship with Shopify POS. On the one hand, it integrates seamlessly with Shopify E-commerce, which makes life much easier. On the other hand, it is not very useful as a standalone POS system. If you are not using Shopify E-commerce, I would recommend staying away from Shopify POS, as you will likely be disappointed with the lack of basic features. Additionally, customer support is difficult to reach and unhelpful.

Pros:

Shopify POS has a user-friendly interface that is easy to learn and use, even for new business owners. It integrates seamlessly with Shopify e-commerce, making it easy to manage both your online and in-store sales.

Cons:

Shopify POS is sluggish, slow on older devices, and incompatible with non-Shopify hardware. The Order Printer app is broken even on the native iOS platform. There is no credit card payment gateway integration for merchants in the Middle East, and no inventory reporting.

Adam
ECommerce lead in Canada
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great pos for Shopify users

5.0 2 months ago New

Comments: It does what we needed it to do.

Pros:

East to set up, integrates with full Shopify inventory, and low downtime. Hardware is good. Staff is able to use with little training.

Cons:

I don’t have anything negative to say really.

Yi Ting
Self-employed in Taiwan
Information Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Reviews

4.0 8 months ago

Comments: The layout (templates) can be modified to a large extent without any programming knowledge. Adding products and managing payment and shipping options as well as processing orders is an absolute breeze.

Pros:

1.Support connecting to multiple sales platforms (Amazon/Facebook/Pinterest)2. Helps search engine optimization (SEO)3. More than a thousand extensions, powerful

Cons:

1.Some extensions need to be paid2.Do not support email hosting service3.Do not support hosting on third party servers4.Commission will be charged for each transaction (about 2.5% of each transaction)

Jared
Jared
Founder in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Selling with Shopify POS

4.0 last year

Comments: I really wish you using the software however it also offers somebody just starting their eCommerce business flexibility because you can be online and offline simultaneously. Implementation costs of website and also point-of-sale system is negligible if you have high demand for your products.

Pros:

It's really seamless on how the customer is notified with shipments, product back orders and also inventory so that they can make an informed decision at point of sale.

Cons:

There's always an issue with applications in that you would need to go to the main website to pull certain order shipments and tracking sales reports beyond 3 months.

John
author in US
Publishing, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Direct Sales Wizard

5.0 11 months ago

Comments: I use shopify for all my emmcommerce, bot online, and for direct sales. This makes it easy to see inventory and monitor sales. I love the ereader as well.

Pros:

I love to be able to use this at conventions to sell books. I have tried other services but this is the most complete and easy app to use.

Cons:

It is hard to get other people set up at a different location because we have to change the inventory for all the locations for events. Signing in for remote people hasn't been easy.

Maxwell
Retail & Catering Supervisor in US
Food & Beverages, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Shopify POS in Food Service

5.0 last month New

Comments: Shopify has transformed our reporting and product ability to change/update our products at a moments notice. We are constantly doing different events that require unique products, and Shopify is able to meet every need we have no matter the event/product/discount/payment type. It has also been incredibly easy to teach new users who have no background with the system.

Pros:

Shopify makes decision making easy for our operation. The ability to, at a glance, see how products are performing what customers want from us, and whether our pricing is fair.

Cons:

Would to see more customizable analytics, where you can select specific views for vertical specific metrics/reporting needs.

Karuhiu
Karuhiu
Medical Sales Representative in Kenya
Verified LinkedIn User
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Flexible, Encrypt and Reliable cloud Payment Processing

5.0 2 months ago New

Comments: Robust, reliable and incredible cloud payment, inventory, sales optimisation and management capabilities under just one umbrella.

Pros:

Ever since I started using it, I like its availability and affordability price tags.Robust UX design tailored for incredible sales reports analysis,order management, inventory management, e-commerce automation campaign among more.

Cons:

Honestly, nothing to complain since Shopify POS meets all it was purposed for effectively during implementation.

Henri
Henri
Web designer in Benin
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Shopify POS Review

5.0 2 months ago

Comments: you have to take a close look at the price/performance ratio. The trial version is not bad for SMEs.

Pros:

I can create my own gift cards for my online stores.

Cons:

There's no free version and the advanced features are a bit expensive for my budget.

Stephanie
Inventory Manager in Canada
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Shopify POS is easy to use and great for places with distinct items

4.0 5 years ago

Pros:

When using it to process payments, it's intuitive to use. Simply use the search bar to search product name or SKU and relevant products with photos comes up. It's best used for products with few variants or with detailed variants. In our cafe, it allows baristas to show all customizations of drinks right on the receipt which increases efficiency in our store. We can also adjust what tax applies on each order or product in the order, and can create discounts on the spot. Also, it offers a 'quick sale' function which allows the staff member to add a product without going to the back end of the system. Additionally, customers can be added to the order meaning that our stored customer information can be added once the customer is ready for checkout. This is particularly useful when some customers have credits on their accounts, or have tax-free status.

Cons:

While searching, even if the whole SKU is put in, Shopify POS (in its tile view) will only show the product, not the variant within it. Also, it doesn't show the SKU unless you press and hold the product image. This can be time-consuming and can sometimes lead to staff accidentally selecting the wrong product, despite knowing the exact SKU of the product they were looking for. Also, if our wifi ever disconnects in the store, the POS on the ipads is rendered useless. There should be some way of temporarily logging orders placed while offline then uploading them to the system. And since the latest update, it takes about 4 steps to let a customer pay once the order has been input if they are paying with debit/credit since we use external terminals.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Shopify is by far the best shopping cart I've every used, and the POS is no exception.

5.0 6 years ago

Comments: It's constantly saving us money. With Shopify POS we don't have to spend anything extra for the POS support that connects into our existing shopping cart.

Pros:

VALUE. Shopify allowed us to have a free developer account to test and work through our hesitations before paying a penny for the cart. The POS system comes with the cart for free, it works flawlessly on any apple device, I haven't tried the android offering, but I'm sure it's great as well. The account comes with multiple logins for managing employees with specified permissions for keeping eyes and fingers out of places they shouldn't be. And to top it all off it has a fantastic API connection that allows us to connect it to our Fishbowl Inventory Management system, which brings in the orders from both cart and POS and sorts the inventory out, handles the shipping with shipstation, posts back tracking and fulfills the orders in shopify and all the while capturing all the financial data in QB. I could seriously fire multiple employees for all the time and work this automation is doing for me.

Cons:

If I had to complain it would be that there are some things you can't customize that you might be able to with one of the self hosted carts such as magento, woocommerce, or even magento 2.

Jessica
manager in US
Used the Software for: 1+ year
Reviewer Source

love centralizing my POS and website together!

5.0 5 years ago

Comments: got us more sales!~

Pros:

I was using square as my POS for a long time and it worked fine for years I had zero complaints but something better came along shopify POS ... the reason i decided to switch over (again i had 0 issue w square i loved it) is because my website runs on shopify so its alot nicer to be able to ring customers up and tie it to my website i can then add them to my email list , aesthetically it looks nicer esp on the customers end, i can literally sell items from my website on the go! love it! helps me track what i sell more of, which makes my job easier! the fees are decent.

Cons:

I did sign up for this when it first came out so I had to "wait" a few weeks before it got to me, which was not a big deal but really was the only con . no complaints as of yet

Jessi
Director of Marketing and Operations in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It works okay but not great

4.0 2 years ago

Comments: It does the job, but I think Square is overall better.

Pros:

I like that it integrates with Shopify. The card readers are high quality. The app interface is okay.

Cons:

The app is different on iPad versus iPhone. The iPad version is way better, but we do mostly outdoor events, so we use phones and it's a bummer.

Lorie
Boutique owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

4 year user

4.0 5 years ago

Comments: I have loved using Shopify pos

Pros:

Ease of use, that it can be set up on an iPad, wireless scanner capabilities. Easily to do phone orders. Syncs with website

Cons:

Returns can tend to be difficult at times due to the new update. Sometimes I only want to do store credit but it will give me an option to put it on their credit card only so we have to manually figure it out. The old version was much better in my opinion.

Jessica
CEO in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great POS system for businesses

5.0 3 years ago

Comments: Overall this is very convenient to use and i love how it integrates directly with shopify!

Pros:

It seamlessly integrates with Shopify making it very convenient to view my transactions whenever i make sales outside of shopify.

Cons:

I had some instances when using card processor sometimes it doesn't want to accept payments and i would have to enter the order in manually

Jennifer
Visitor Services Director in US
Museums & Institutions, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Shopify POS with Mobile Pay Options.

4.0 4 years ago

Comments: It's easy to train our volunteers to use and troubleshoot. We use both the little white Shopify dip and swipe reader and the sturdier-looking black tap dip and swipe reader and have no trouble with either. Set up is easy and payments are are recorded as received on different readers, making it easier to sort the source of sales, if not the item.

Pros:

Easy to set up and define products for sale at a physical store. Located on a 55 acre site, we need it about once a month in multiple locations simultaneously, so it wouldn't necessarily pay to set up connected accounts. We need it to use mobile credit card readers over wi-fi and without a dedicated phone or i-pad with a SIM card. We bought 2 refurbished ipads, 2 kinds of mobile card readers, extended the reach of our wi-fi, and we were ready to go!

Cons:

Inability to set up a variable-priced item. To do this, the item must be rung in as a "Quick Sale", so there is no identification of sold products or inventory tracking.

Sunil
Manager in US
Consumer Goods, Self Employed
Used the Software for: 2+ years
Reviewer Source

One of the Best E-commerce Site

5.0 2 years ago

Pros:

Easy to use,free templates to choose from, works great with Amazon. Easy to customize with little web development knowledge.

Cons:

Free designs are limited. Could get real pricy if attractive templates. Sometimes the inventory management may not sync well.

Pamela
Owner in US
Used the Software for: 2+ years
Reviewer Source

Excellent E-Commerce Program

5.0 6 years ago

Pros:

We love everything about Shopify. It's easy to use. Allows us to check out customers at our retail store or out at an event when we use our iPad Mini.

Cons:

We had not had any real problems with Shopify. Occasionally when an update was done we had to change a couple settings.

James
James
Operations Manager in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Makes selling items at events super easy!

5.0 4 years ago

Comments: Over all it really makes selling items at events really easy and quick!

Pros:

I like how each product is laid out in a tile with the image on the front. It makes it very easy to identify the product and add it to the cart.

Cons:

It would be great if we could customize products with in the the app. It and adjust the taxes being charged.

Verified Reviewer
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great for my part time side buisness!

5.0 4 years ago

Comments: As an artist who is still working a full time day job, I love how easy it is to post my items for sale. I normally am trying to fit in when I can during my off hours so the more simple it is, the better for me!

Pros:

My favourite thing about this software is how user friendly it is. As someone with limited computer knowledge, I found the set and up upkeep to be very easy.

Cons:

There isn't much I would change about the Shopify POS but I would like for the page with the list of items to be a little more organized and easier to search.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Way to Become an Online Seller

4.0 4 years ago

Comments: We have been selling our products online and making a good revenue thanks to Shopify for a smooth way of creating your online store.

Pros:

Now selling your product on the E-commerce site has just got better with Shopify, I can upload my products and make it available to buyers with the help of this software.

Cons:

I think this software is great you just need to make sure you keep upgrading it on time as and when they have a new update.

Brittany
Brittany
VP Sales in US
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Big fan of everything Shopify does

5.0 5 years ago

Comments: Great for small businesses.

Pros:

They really are a powerhouse. I have always been a fan of Shopify compared to their competitors. All of their software is smooth and user-friendly. So of course their POS is too. Very easy to setup, great for beginners, small shops, bloggers. Can be completely automated and is easy to setup. I like that they make it easy to integrate with so many different programs and locations. I used Square before Shopify POS and I would say they're comparable in the way they function and look, however, Shopify's offers a lot more integrations and setups. I have always felt secure using this system as well.

Cons:

I really don't have any complaints for this software. It does exactly what I need it to do.

Alexa
Alexa
Ecommerce and Marketing in US
Textiles, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Used for Good Morning America

5.0 4 years ago

Comments: many users on the site at once and not having to worry about the website crashing

Pros:

Easy to navigate in the backend; can handle many users on the website at once; great customer service to reach out to

Cons:

had to add on an exporter to download orders in a certain fashion - this created errors for our internal team

Cindy
Project Manager in Canada
Business Supplies & Equipment, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Shopify Review

5.0 7 months ago

Comments: overall is ok , can be better

Pros:

Easy to use, also it provides many apps which needed for the business, also it provides sales report which is helpful too.

Cons:

you can not differenciate the each product shipping fee and delivered time period.