Deel Reviews

The best solution for our small company's global-hiring needs remains Deel

Comments: We went with Deel, even though they were slightly more expensive than comparable products, solely for their customer engagement and service factors. They have been a boon to our studio's ability to hire internationally and compliantly, and we could not have done this without them. We consider the Deel teammates assigned to our studio as a part of our overall payroll and HR team and chat with them constantly to better serve our teammates, but also to help improve the overall Deel experience for small businesses like us, who are looking to go global and tap into the talent around the world but lack the means to do it themselves.

Pros:

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

Cons:

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

Streamlined Global Hiring & Payroll Management with Deel

Comments: Overall, Deel has been a game-changer for my company, allowing me to hire and manage my global team efficiently. The platform's features and user experience are both top-notch, and it has allowed me to focus on growing my business rather than spending time on administrative tasks.

Pros:

As a user of Deel, I have found that it significantly simplifies hiring and onboarding remote employees from around the world. I appreciate the streamlined, user-friendly interface and the ability to manage payroll, contracts, and compliance all in one platform. The support for over 150 countries has made it much easier for me to expand my team with talented individuals from different regions.

Cons:

While Deel has been incredibly helpful, I have encountered occasional difficulties with currency conversion rates and minor delays in payments. However, their responsive customer support team has been quick to resolve these issues when they arise.

Like buying a car, everything is nice till the sale point, from there it's a disaster

Comments: BAD BAD BAD Really bad. Signing up was a pleasure, the pitch sounded perfect, the idea itself is overdue and the promises that were made gave me confidence that this was the best possible solution. Firstly, they charge a calendar monthly service fee no matter when you joined, I joined on the 21st so I still paid in FULL for that month despite getting NO service and no paychecks. Had they disclosed that I would have waited till the first of the next month to join. Their customer service is a non existing joke, they no longer respond at all to my inquiries. The first time I tried to speak to them my message was - "hey, is there a phone number for support?", as I wanted to speak to someone on the phone. Their response was that a ticket was submitted and I will get a response in about 3 days via email....all I asked was if they had a phone number or not...After hours of frustration they PROMISED a supervisor would call me to help, no one ever called. Now, I have a CRITICAL issue with my employee, he got paid his first paycheck no issue, but his next paycheck was due a week ago and never showed up, there is actually a paystub on the Deel platform showing that he got paid on time, but the money was never transferred to his bank. I'm sure these things happen, that's just life, problem is there is NO ONE to speak to, they have not been answering chats in over 4 days, no response at all, no one to email (I tried, got no response) , and they have no phone number...so here we are.

Pros:

I only liked the ideas it promised to do, as it turned out to be a nightmare there is unfortunately nothing left to like.

Cons:

The (lack of) support, very little control over salary, many default options that should not work for most businesses, just one healthcare plan which is mediocre and uncompetitive. The part to least like is simply not getting paid, seeing a pay stub that claims you were paid but nothing to show for in the bank and not a single possibility to communicate with a human about your issue. Also they will charge you a full monthly fee by calendar month no matter what (so you will pay the same for 1 day of service or 30)

Must have tool for all remote companies

Comments: It's been easy to use and a life saver for remote work.

Pros:

Deel makes compliance easy worldwide for both employees and contractors.

Cons:

It is a bit pricey for having international employees.

Alternatives Considered: ADP Workforce Now and Paychex Flex

Reasons for Choosing Deel: Direct deposit issues with international contractors. Needed an international employee option.

Switched From: Gusto

Reasons for Switching to Deel: The intro meeting and demo covered everything we were looking for with ease of use.

Deel makes it easy to manage contractors globally

Comments: I've had a great experience with Deel, from implementation and ongoing support.

Pros:

Deel is user friendly and easy to use, and it has global coverage to streamline the process of managing contractors or employees globally.

Cons:

I wish Deel could provide the local compensation data.

Alternatives Considered: G-P

Reasons for Switching to Deel: Deel's representative was responsive, and the platform is user friendly.

Modern HR tool to ease remote hires

Comments: We have been a Deel customer for several years, and are overall very happy with the experience. It has made it easier for us to grow in markets were we do not have entities or benefits.

Pros:

I truly like the EOR model of Deel. We have started using this feature more extensively and it has been a success for our ability to hire candidates remotely. We also use the contractor feature that is helpful to us as well, and is a cheaper option.

Cons:

A company that grows changes a lot, and we have had quite a few CSMs over the years we have used Deel. Making building a relationship a bit harder.

Alternatives Considered: Papaya Global

Reasons for Switching to Deel: Price.

Takes the burden off employers to hire globally!

Comments: I have had a great experience with Deel and it has allowed me to expand our talent across the world without putting a burden on me and my team. I can easily get any information I need from them and [sensitive content hidden] who I work with are wonderful!!

Pros:

I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.

Cons:

It is quite costly when we wish we could hire more people globally but have to keep out budget into account.

Deel User

Pros:

Easy to add international employees (EOR), pay management, add reimbursement, edit/create contracts/onboarding

Cons:

I wish there was more "awareness"around international employees and different country laws. For Example, Mexico has a 13th month payroll that we weren't aware of; it would be helpful for Deel to alert us of different laws given we're in so many different countries.

Best way to Onboard & Pay International Talent

Comments: It has been great, the customer experience is just wonderful.

Pros:

The platform is really easy to use and allows to do payments seamlessly.

Cons:

The only thing that we don’t quite like is pricing as we consider it a bit expensive.

Deel Review

Comments: It has been OK, to be honest, some of the features are not the best or most intuitive and you do not find out until after you sign.

Pros:

Payroll and benefits management for team is good.

Cons:

User Interface could be a bit better to implement employees, their managers & teams. More access/view features would be nice for the manager. Timing for payroll cutoff could be different as well as the view of the estimated paycheck per day started and/or other variables.

Best solution when you need to hire someone globally

Pros:

1. An industry leader that entered the market early in terms of international salary and compliance.2. The solutions are relatively comprehensive, with both contractor and EOR options available. There are physical entities in Russia and Belarus, and our services are not outsourced through third parties.3.The platform itself is free, and services are charged. The overall price is low, with no startup fees. Compared to several other suppliers, Deel' prices have an advantage.4. The settlement exchange rate is close to our daily algorithm and is reasonable.5. Invoicing is done on the 25th of each month for settlement, and salaries are paid to employees on the last day of each month, which is more convenient for our internal salary settlement and adjustment.6. It is worth mentioning that [sensitive content hidden], the Sales Consultant we are working with, is one of the main reasons we chose DEEL. He is fluent in both Chinese and English, has a very positive and proactive attitude, responds quickly, provides professional services, and has a professional understanding of payment risks in Belarus and Russia. He will be in charge of our entire project and will also provide us with a customer service team in the future.

Cons:

During our usage, there have been settlement issues due to exchange rate fluctuations, but [sensitive content hidden] was very helpful and we were able to reach a reasonable solution in the end. We haven't thought of any particular issues at the moment.

Deel Administrator at Start Up

Comments: I've had a great experience using Deel. It allows our company to hire employees all over the world.

Pros:

I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.

Cons:

I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.

Bad on all fronts

Comments: Nothing short of bad, a road full of hiccups and disaster.
it was so bad that <2 months in we started looking at switching to another provider.

Pros:

1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws 2. the onboarding uploading screen of the documents needed is fairly straightforward

Cons:

1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks 2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section. it feels that it was built as an after-thought 3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success. 4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment

Streamlined Global Hiring and Payroll Made Easy with Deel

Comments: It has significantly reduced the time and effort required for our international hiring and payroll management, allowing us to focus on what matters most - our business.

Pros:

Deel has truly simplified international hiring for my business. Its platform offers seamless compliance and management in over 150 countries, making it easy to hire talent from around the world without the hassle of setting up foreign entities. I particularly appreciate the localized legal contracts and the user-friendly interface.

Cons:

While Deel has greatly improved our global hiring processes, there were times when I felt customer support could have been more responsive.

If you are small company you don't matter

Comments: They start by getting your company solely on price comparison and once you sign, the honeymoon phase ends and they disappear which is not cool when dealing with global payrolls. After 3 months of no support or answers, I switched to a competitor and I'm not coming back with them.

Pros:

Initially, they show you the software and possible perks and benefits you could get for a lower price point than other competitors (The Software is not that different from all of them), while stating we would have full support which was attractive vs their cost

Cons:

Once you sign, they immediately leave you alone, with no real support whatsoever and difficulties setting everything up

Alternatives Considered: Papaya Global

Reasons for Switching to Deel: Only based on price point and was a HUGE mistake - cheap things are expensive on the long run

Almost perfect for my usecase

Comments: I am very satisfied with Deel, as a receiver of payroll, as Deel has various options to withdraw my earnings. I can even choose the currency, which is huge. The Deel card is just the icing on the cake for me, as this has allowed me to create prepaid visa cards on the fly and not worry about it getting leaked, as I can quickly disable the card myself from the portal.

Pros:

Customer support. They are almost always available within minutes. Usually the hiccups are caused by my own trouble-making. They are very patient and will guide you step by step if required.

Cons:

Nothing outstanding, honestly. If I have to complain, it would be the rough edges, that I had to face, but once the team received the feedback, most of the issues would be fixed real quick.

Good for first-time international payroll runners

Pros:

Easy to use product that allows our company to hire internationally and compliantly. They are working on the transparency of EOR costs and I can really appreciate that. Customer service is also quick. I'd like to think that I was one of their early customers and I can definitely say they have come a good long way.

Cons:

International hiring can be a headache but Deel tries their best to make it easy.

Playgendary's review

Comments: Overall experience is pleasant

Pros:

User friendly interface, good customer support, flexibility with pricing policy, a lot of information on how to use Deel is available

Cons:

EOR with visa support is expensive (one-off 7k+ for visa application looks over expensive)

Helpful for remote contract management

Pros:

We hire contractors across multiple states and countries. Deel has made it easier to onboard and pay them, as well as manage their contracts. It's nice to have everyone in one place.

Cons:

The user interface can be a bit clunky at some times. Deel is constantly making updates to their platform and revising their workflows. Every update has improved the user experience so far.

Work with anyone, almost anywhere

Comments: Deel was great back when we started using it, and has only gotten better as they add features to make international payroll easier to deploy.

Pros:

Deel's tools save time when it comes to payroll complexities like taxes and labor practices.

Cons:

I wish some of the (compensation estimator) would allow a workflow to create a contract or add a new person to payroll.

Much better than the alternatives

Comments: Significant reduction in banking and currency translation fees

Pros:

We demo'd lots of contractor management and payment platforms and Deel was by far the cheapest! We are just implementing now and its been very easy.

Cons:

nothing! So far we like it very much!!!

Deel starts off doing a good job, but shortly after they start to hold your money for no reason.

Comments: Horrible, stressful, ineffective.

Pros:

Nothing, this software is scamming people.

Cons:

Deel is making payments delayed so you are forced to get an advance and pay the deel advance fees. If you need your money on time you can not trust deel. The company I work for pays deel on the 7th, 8th, or 9th, of in order to get paid on the 15th or 16th. My payment has been delayed until the 23rd for no reason. But now the worst part is that they say it should already be in my bank account but it's not and the bank statements don't show the transfer or that they are holding for review. Simply now no one knows what happened to that money or who has it. I am not sure how they can run a business like this.

Amazing One-stop HR service platform

Comments: Overall, it's really great experience and we are satisfied so far.

Pros:

Ever since my company used Deel, my job become so efficient and less-hassle dealing with Contractor's payment every month. I received a good feedbacks as well from the contractors that by using Deel, their waiting time for the funds is lesser and they are now receiving money faster than before. Besides Deel is easy to use and the Customer Support is amazing. Deel's Customer Support Team is very fast response and well knowledge of the product. I'm glad we are using Deel and I always recommended Deel to other people.

Cons:

Payment verification is not real-time update, must wait 1-2 days.

Scammers!!!

Comments: If you run an organization that deals with something as important as money, then you absolutely have to be efficient and do the very basic thing of getting people their money on time. These are just the basics. Deel on the other hand have taken a different approach. Despite many assurances from management and customer support that they are 'working on it'. I'm still yet to receive my salary from the 15th of September. It's October 3rd. I don't know what they think I'm using to pay my bills meanwhile they tell me to 'be patient'. Are debit orders patient? My point? I wouldn't trust them with my money. My salary is still MIA and I'm still baffled how money can just go missing like that. They used Wise to process my payment into my local bank account but til today I haven't received it despite them claiming and providing proof (unverified) that the payment was made by Wise and should've arrived in my bank account. Anyways 0 stars, do not recommend. The frustration is not worth it

Pros:

If they could find my money that is MIA that would be great. But they were supposed to have been a more cost effective option for our remote company and colleagues to be able to get paid, receive their money with low fees and be in control of how it's all done since they have quite a few options to get paid. But it doesn't work so...

Cons:

The whole thing is simply terrible . They seem to have cool features and options but they don't really work as they should so there's that :/

Worst Customer Service

Comments: Worst payroll/hr company ever. They won't even contact the unemployment office for me to answer the questionnaire for my unemployment claim.

Pros:

I don't like anything with this company because they will not help me with my unemployment claim. Keep getting the run around. They like playing games by making up excuses every week.

Cons:

customer service for this company is the worst. They will only continue to give false promises. Every time I have to contact them for updates. They always say give me 1-2 days but nothing happens. Don't waste your time with this company.