Gem Reviews

Greatest prospect outreach tool!

Comments: Since really diving into Gem back in September of 2021, I've found this to be such a great tool to use. The support we get from [SENSITIVE CONTENT] as well, is certainly very, WHITE GLOVE! I love everything Gem is and how impactful it's been in my day to day work.

Pros:

Some of the most helpful features for me when using Gem, is the data and analytics it provides. It's impressive how it can break down analytics based on stages in sequences, projects, and also gives you freedom to build custom reports, as needed (per recruiter, per job, timeline basis, etc).

Cons:

One of the things I wish Gem did contain was the 'interested/not interested/reach out later' options in the project view. It has it in the sequence view, but not for projects. I find that this would be very helpful as sometimes there is a lot of people in a project that don't necessarily get added to a sequence as Gem was unable to populate an email for them; if that's the case, then I typically proceed to send this person an inMail or a connection request on LinkedIn along with a message. It would be good if we can track their responses in the project view as well to also see how many people IN TOTAL are responding, not responding, etc.

Gem is the best tool for sourcing on the market

Pros:

Gem has made sourcing so much simpler, our ability to track our pipeline very simple, and I can look through my statistics and make adjustments based on the data. It's very easy to use, I've been able to teach my peers and hiring managers how to use and implement within 30 minutes and have them up and running! It integrates with Greenhouse very easily. The ability to nurture email campaigns to candidates is the best I've ever found.

Cons:

Occasionally the data can be incorrect, but that is one of the only cons about gem. I wish we could see the likely hood of a candidate to respond would be helpful moving forward. I also wish it would allow for an easier scheduling method for inmails and the ability to mark those in your response rates.

Stay Away From This Product!

Comments: In 2021 product was good But in 2022 the product went completely downhill following mass layoffs Account Management is unreachable, and customer support do not understand the productUser Account can be terminated at any point with no explanation Over 100,00 candidates lost Millions of dollars in potential deals down the drain

Pros:

The text campaigns and sequences are very good

Cons:

Less than 5% accurate emails for candidatesNo live chat for Customer SupportNo communication on the relationship with Account Management Resume search engine does not work The system does not prevent duplicate entries

I love using Gem and their team!

Comments: Through my experience working with Gem I've been able to harness our recruiting data to allow is to make huge strides with our Diversity recruiting goals as well as uncover insights that help us re-organize and become a more efficient team. The team at Gem has been very helpful and I love partnering with them as they certainly have been committed to enabling us to achieve our goals.

Pros:

I love that it gives us the ability to track our recruiting efforts towards our Diversity goals. I also love how easy it is to automate sequences and email campaigns while also providing quantifiable data so we can continue to iterate on our strategies. Lastly, the reports are great to view recruiting pipeline health.

Cons:

Whenever I think of something that could be improved on the team is quick to help me find the solution. I really enjoy partnering with their CS team.

GEM works!

Comments: My experience with GEM has been really good, once I was able to use the software for a while. It was a learning curve but the articles and questions to answers GEM provides are helpful. I do feel there could be even more clarification to questions. The answers seem limited.

Pros:

I like that this software is user friendly, and it helps tremendously in outreaches to candidates. The data and analytics provided really give you a great look into trends and patterns which help the whole sourcing and recruiting process.

Cons:

I do find in some areas, the process of sending outreaches could be more clear. Specifically sending emails, vs inmails, there are different steps after the process such as "TO DO's" that may be missed if you didn't know they were needed.

One of the best sourcing tools in the market!

Comments: Excellent, it beats any other sourcing tool out there.

Pros:

Achieving superb response rate thanks to the sequences and how easy they are to set up. Not only it allows personalisation at scale, but it also gives you the tools to send highly personalised messages. Their reporting and analytics tool has saved me lots of time and is well-rounded in terms of the info that you can download from candidates.

Cons:

There are mainly 2 things that I would love for them to improve: Making sure that the email that gem is showing is actually the email of the candidate (would be nice to know how it was generated to double check). It would be great if you could select candidates from a peoject/sequence and only download the info of those.

Amazing tool to source for candidates

Comments: I enjoy using Gem. It's a great tool that has kept on changing since early on. They keep making it better.

Pros:

- It's easy to send messages, engage with candidates by setting up reminders. Also, great analytics data.

Cons:

The only feature that is missing is adding information when a prospect accepts the invitation to connect on LinkedIn. It has to be added as an InMail instead of using the personal LinkedIn messaging service.

Gem beautifully automates so much of sourcing outreaches and reporting with graphs

Pros:

Categorizing prospects into projects, automatic detection of whether they replied to outreaches, the sequence/outreach automation is great, the data analytics seem helpful too though I haven't spent much time on it.

Cons:

I had to troubleshoot with tech support about correctly counting prospects as converted to candidates since at first it wasn't doing that for all candidates that were in our ATS, but it seems to have self-corrected or been corrected by support. I'd make it a little easier to add notes about candidates and make them visible on the project columns, and also make a way to manually mark as converted to candidate on the ATS (maybe by linking on the ATS) if it doesn't automatically detect. Also I'm not sure why I sometimes have to manually add in a prospects info when adding to Gem from Linkedin, but if that could be better automated that could save time and make sourcing less burdensome.

Gem is a good tool to use for reachouts

Comments: Great, easy to use.

Pros:

Gem is perfect tool for reach outs and sourcing, especially for a big team to follow who has approached candidates in past or perhaps they have already been in the process. I havent use mach pipeline and status functions.

Cons:

That I need to download pdf to move candidate to GEM

Turbo-charging Recruiting

Comments: Overall I feel like utilizing Gem in my sourcing/recruiting function provides me with a competitive advantage to help attract and engage candidates.

Pros:

Integrates seamlessly with ATS, LinkedIn, Calendly, etc. and provides excellent data on effectiveness of outreaches, candidate engagement with messaging (open rates, click rates, etc.), and qualitative sourcing information.

Cons:

Sometimes the "download as pdf" feature can be a little slow or buggy, but it's generally responsive.

Excellent Product!

Comments: Awesome! I would say GEM is a great partner to help achieve our Talent Acquisition goals. Our current ATS (Lever) does not offer some of the features this technology does. I'm so happy we decided to partner with GEM!

Pros:

The technology offers a great dashboard experience for producing reports for our internal clients, they are easy to set up and share. We also use the technology to source, send sequenced messages, and manage a passive candidate pool. Great software, I would highly recommend it!

Cons:

There are still some features that are in production or haven't made it to this state, but there are only a few of these situations. On one or two occasions, we've asked for enhancements our Account Manager/Tech Lead took our feedback and shared it with their Engineering team. To my surprise, our request made it into production and 2 weeks later the feature was created in the product. I'm super happy with the partnership and response from GEM.

Organized and User Friendly!

Comments: My company uses gem to reach out to candidates for recruiting purposes. Because of the sequence set up, we can automatically schedule and send multiple emails in hopes of getting a response. It is nicely organized by sequence and project and shows clean data at the top to show how successful your sequences are.

Pros:

For someone not super tech savvy, this was very user-friendly and well organized. It's extremely helpful in collaborating with my team and keeping track of our candidates and their status.

Cons:

We are moving from Google to Outlook, and in the middle of this integration some of our sequences are not being stopped when a candidate responds, unless we log into Gem separately to mark them as replied.

GEM is the BEST

Pros:

GEM is tackling problems that other recruiting tools have failed to tackle or don't do well enough. Everything I don't like about LinkedIn Recruiter, the ATS's I've used, the reporting tools, GEM has created a solutions and made those workflows easy and effective!

Cons:

It can be hard to get adoption of the tool because many recruiters comes from roles where they either didn't have great tools or the tools they had were ineffective. There needs to be a champion at every company and a SME to help get the adoption.

Amazing recruiting tool

Pros:

What I like the most about using gem is that I forgot to use old spreadsheets and I don't longer have to send manual follow-ups. I like that everything is automatic. I can work at any time and schedule messages without worrying about doing the work at a specific time.

Cons:

From time to time, there are technical glitches; however, those are usually solved within minutes or on the day!

My only must have tool outside of LinkedIn Recruiter and an ATS

Pros:

I like how you can set up drip email campaigns and even thought sending inmails is manual, it's much better to remind you when you have to send that follow up(2nd, 3rd) whereas before it would be a one and done.

Cons:

I'm curious to explore more about the pipeline/stage analystics connected with Greenhouse

Gem - A Manager's Perspective

Pros:

Gem was always the sourcing tool I wished I had when I was an individual contributor. As a manager, it is important that my team has the best tools to be competitive, to be successful, and to have fun with the job. Gem allows my team to source without feeling like they are limited by their tools. As a manager, Gem allows me to examine the top of the funnel and report back to the business in ways that ATS reporting just can't provide.

Cons:

I would like to understand why sourcers love it, but recruiters don't seem to adopt so easily.

Cuts my work hours in half!

Comments: 8/10 very satisfied.

Pros:

It saves me so much with follow-ups, especially since I work on a high volume focused environment.

Cons:

Sometimes, it can really slow down my computer/takes a while to load reports or send bulk messages.

Essential to competitive recruiting operations!

Comments: I was customer #10, I love Gem!

Pros:

Email sequences! Sourcing is all about the follow up!

Cons:

No Inmail sequences! Even though I know LinkedIn is a walled garden as far as integrations go.

Recruiter's Dream

Comments: Overall I love it and I wholeheartedly know it saves me a ton of time! Thank you Gem!

Pros:

It saves SO much time! It saves you a lot of typing as well, so it saves you ergonomically as well! I love how you can set templates for projects, that they are timed, and that they stop when someone replies... it is very intuitive and smartly made.

Cons:

I would love a pop out of the person's LinkedIn page for a quick glance, rather than needing to open a whole new tab to see their profile from a sequence/project.

If you don't have Gem, you should!

Pros:

Gem is one of the best software products I've used for daily use. Some of my favorite features include the talent pipeline, personalizing analytics dashboard, and the outreach stats to track which versions of sequences work best.

Cons:

One thing that I think could be improved is getting daily, weekly or monthly reports for analytics that people have run before so you don't have to go back every time you want to.

Gem is the best!

Comments: Excellent

Pros:

Gem allows me to save invaluable amounts of time by automating my sequences

Cons:

I wish the inmails would be automated too

Gem helps get a higher response rate from Senior passive talent.

Pros:

It's easy to use, and creating a sequence is simple and fast. I also likes that it can operate as a Google Chrome extension. Quick access to saved project folders and sequences for fast workflow.

Cons:

Nothing. Nothing desired from it. Seems effective.

Very Effective and Useful

Comments: Amazing.

Pros:

Mass communication to candidates. Automatic completing of sequences. Gem saves a lot of time when initially contacting prospects.

Cons:

I do not have something that I like the "least".

Gem helps us scale our sourcing

Comments: I love the start-up vibe they have and very helpful and competent team even if our timezones does not match. This is definitely a product that saves time and gives you and advantage compared to other companies.

Pros:

The features that we use the most are sourcing for contact information and from then on send email workflows to save time and automate a big part of our work.

Cons:

There are some features that are in the product, but not included if you don't pay an extra amount. The product costs a bit so I would love to have that included as well. Not yet an integration to our ATS Teamtailor, but its on the way.

This product is truly a Gem!

Comments: As soon as you get full buy in from the team, Gem has been our source of truth for all things sourcing. We use it to gauge our diversity efforts as well as our overall top funnel recruiting activity.

Pros:

We've used this product for about a yr now and it's our go to for all things sourcing. We use it to log Linkedin reach outs and of course send direct emails. The reporting is fantastic and I really rely on it to see how my team is doing.

Cons:

They are still early in their lifecycles so sometimes things can break. We've had times when it stopped working but their team is quick about addressing the issue. Customer service can take a bit long to respond but again that might just be because they are scaling quite fast.