CenturyLink Reviews

Century link and me

Comments: My overall experience was great the customer services was amazing if i had any little problem which i did ever they were on top of fixing it

Pros:

Century link is a great internet and home phone provider ive used them in the past and the speed of my internet was amazing

Cons:

I did not like when i moved and they could no longer provide me services in the area i had relocated to

Overall good products. Support and customer service is not good.

Comments: Service is great. Reliability function always good. Customer service maybe 1-3 on a scale of 1-10.

Pros:

I would say most of the services offered are great and reliability is top tier. No issues with services.

Cons:

We’ll support and customer service is horrid. I love there services but if you need any support it get difficult. It’s usually a call center and they don’t care too much. People and sales reps constantly change. Customer service is the worst. A simple removal of service becomes a days job to weeks or months.

Poorest company in the world.

Comments: worst customer service you could ever ask for. -10 starts given

Pros:

nothing, they cannot even get a simple appointment right then they just give you a bunch of lies and hope it helps them to get you off the phone. Liars all of them. Hope their ship crashes on a pile of rocks. Nothing and I mean nothing good about centurylink. Nothing!

Cons:

everything. poorest company i have ever dealt with hope they go down in flames by tomorrow!

Centurylink

Comments: Overall is fine

Pros:

The variety of the deals and plans for internet services.

Cons:

The onsite tech visits. They are not formal and lack professionalism.

CenturyLink Review

Comments: I have nice affordable use of CenturyLink also with some issues like the other software

Pros:

The most impaction feature is the security and have a lot of good functions for all the companies or users

Cons:

The load balance is sometimes difficult to understand the app development have to make a chart with references or meaning

Century Link is better than Xfinity in terms of pricing but that's about it

Comments: Decent, better than competitors but could be better and have more consistent Wifi speeds.

Pros:

CenturyLink has no contract unlike Xfinity which is 12 month contract. And it also has 940 mbps down and up.

Cons:

Wifi speeds is about 50mbps by default. If you plug in ethernet you can get to 940 Mbps. But from asking around, it seems like everyone is hard stuck to around 50mbps via Wifi no matter what. It could be the free modem they provided is just bad.

Niche markets for high priced services

Comments: I have been working with CenturyLink or part of it for 20 years. It was originally Qwest and CenturyTel, and Qwest has always had billing issues. It seems the merger brought out the worst in both companies. Their customer support is non-existent, if you ever do need support get ready to spend a day on hold and being disconnected many times until you finally end up with someone who may be able to help, and then you will get disconnected again an lose all hope, I think it's their model. I often just ignore issues until they are critical because I don't have the time or patience to sit on the phone for hours. And this part kills me, no matter what number you press, what you say, who you say it to, as a business you will ALWAYS 100% of the time end up in the home call center every time you call. I have entered in our account number, said "BUSINESS" very clearly, and every time I end up in the home queue and then someone asks me every single question I just answered on the automated system.

Pros:

They have an amazing service tech named [SENSITIVE CONTENT HIDDEN] who is the only one I ever call because he's the only one who gets things done. Phone service seems to work most of the time, just pray you never need tech support.

Cons:

It's outrageously expensive in small markets, and they are often the only game in town so they can name their own price. We have small locations with 1-2 staff where we pay more for service than larger 30-40 people offices simply because they have cornered the market and there is no competition. They also often make you bundle to "save" buying services we never use.

It's okay but not great

Comments: Aside CenturyLink's affordability, they honestly need to improve on their service and availability.

Pros:

I like CenturyLink's pricing model and they don't hike up their prices unnecessarily

Cons:

For about a month, we kept on getting service interruptions and that made us lose some valuable clients

Reasonable price

Comments: Overall, it is good enough to continue using it. Price is reasonable and I like it.

Pros:

This software is widely used. I have been using it for more than 5 years. It is okay. I don't necessary love it.

Cons:

I experience some connection issues time to time. I would like to be more stability with this software system.

It worked while we had it. I would explore other options

Pros:

it worked well while i had it. liked the ease of use

Cons:

Customer support is difficult. It was hard to get ahold of somebody when something went down.

Consistent, but lacking features and expensive

Comments: Consistent. But it was about double the price of what we switched to.

Pros:

Even when the power went out, your phone can still work since it is a landline

Cons:

The phone set up we had did not keep a record of peoples phone numbers that call in