---
description: Learn more about Emotive pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Emotive Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Emotive](/software/202425/emotive)

# Emotive

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> Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.
> 
> Verdict: Rated **4.3/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Emotive?

Ecommerce brands, digital marketers, Shopify/BigCommerce/Magento stores, SMS marketing managers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 106 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Emotive

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Please contact Emotive for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 2-Way Messaging
- Audience Targeting
- Automated Responses
- CRM Software
- Campaign Management Software
- Contact Management Software
- Customer Segmentation
- Engagement Tracking
- Human Handover
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Reporting/Analytics
- SMS Marketing
- Scheduled Messaging

## Integrations (11 total)

- BigCommerce
- Gorgias
- Help Scout
- Justuno
- Klaviyo
- Mailchimp
- Shopify
- Slack
- WooCommerce
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software)

## Related Categories

- [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software)
- [eCommerce Platforms](https://www.capterra.ca/directory/3/ecommerce/software)
- [Mobile Marketing Software](https://www.capterra.ca/directory/31308/mobile-marketing/software)
- [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software)

## Alternatives

1. [Project Broadcast](https://www.capterra.ca/software/1059384/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.capterra.ca/software/155430/slicktext-com) — 4.8/5 (268 reviews)
3. [TextP2P](https://www.capterra.ca/software/183310/text-p2p) — 5.0/5 (124 reviews)
4. [Salesmsg](https://www.capterra.ca/software/160386/salesmsg) — 4.6/5 (75 reviews)
5. [Attentive](https://www.capterra.ca/software/179576/attentive) — 4.8/5 (108 reviews)

## Reviews

### "We’ve tried plenty of SMS tools in the past" — 5.0/5

> **Paul** | *September 25, 2024* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: The platform itself is super intuitive, but what really stands out is their support. Need help? You’re not filling out tickets or waiting for days—you’re literally one text away from someone jumping in to save the day.
> 
> **Cons**: Pricing can scale quickly: While it’s affordable for small brands, be aware—if you start seeing major success, the cost will rise along with your results. It’s not a dealbreaker, just something to keep an eye on.
> 
> We’ve tried plenty of SMS tools in the past, and so far, most of them fall short. But Emotive? It’s a whole different story. Emotive has consistently helped our eCommerce clients pull in solid leads and real-world sales. Case in point: in just our first three months, we tripled our SMS opt-ins. Yup, 3x.

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### "Easy to use\!" — 5.0/5

> **Karen** | *August 14, 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The great customer service and the people
> 
> **Cons**: Just the learning process, but once you got it it is super easy and awesome to use.
> 
> Great\!\! The staff are so helpful and helped when needed.

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### "A Personalised Way to Communicate with Customers" — 4.0/5

> **Ioana** | *May 22, 2024* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: Great customer service and representative team- every member I've worked with on our service has been fantastic. 

The service is robust with good analytics and best case studies. However, getting customers phone numbers can prove challenging and there needs to be specific consideration to your strategy of how you will do so. 

It is probably the best text tool available on the market at this time, and they have a good ROAs return rate, assuming you have new customers and phone numbers collecting at all times. 

They paired us up with a similar company to review what they were doing which was a fantastic aid. 

Overall, Emotive has become a customer support channel for us.
> 
> **Cons**: You cannot leave their contract and are essentially signing onto a year-long contract. 

Currently there are more companies doing this type of advertising and customers are more likely to unsubscribe as opposed to email. We've had several customers be disappointed that they could not call us, or had to explain why we had an American \# when we are based in Canada.
> 
> We had a negative experience to start as the app needs support in terms of new customers and constantly growing a phone list. Luckily, after this experience, EMotive was able to turn this around for us and provides us good ROAs month over month.

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### "Great software" — 5.0/5

> **Stephen** | *May 9, 2024* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: The automations and personalized flows were awesome
> 
> **Cons**: The contract terms were vague. And support wasn't overly strong with communication

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### "Customer Centric SMS Experiences" — 5.0/5

> **Matt** | *December 19, 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process.  We have a measurable increase in customer engagement and in revenue since we began working with emotive.
> 
> **Cons**: Nothing worthy of note. Although their support is off seas, they are always available to help.
> 
> I really appreciate the custom and hands on approach to working on engaging the customer through SMS.

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## Links

- [View on Capterra](https://www.capterra.ca/software/202425/emotive)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/202425/Emotive/> |
| en-AE | <https://www.capterra.ae/software/202425/emotive> |
| en-AU | <https://www.capterra.com.au/software/202425/emotive> |
| en-CA | <https://www.capterra.ca/software/202425/emotive> |
| en-GB | <https://www.capterra.co.uk/software/202425/emotive> |
| en-IE | <https://www.capterra.ie/software/202425/emotive> |
| en-IL | <https://www.capterra.co.il/software/202425/emotive> |
| en-IN | <https://www.capterra.in/software/202425/emotive> |
| en-NZ | <https://www.capterra.co.nz/software/202425/emotive> |
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| en-ZA | <https://www.capterra.co.za/software/202425/emotive> |
| fr | <https://www.capterra.fr/software/202425/emotive> |
| fr-BE | <https://fr.capterra.be/software/202425/emotive> |
| fr-CA | <https://fr.capterra.ca/software/202425/emotive> |
| fr-LU | <https://www.capterra.lu/software/202425/emotive> |
| it | <https://www.capterra.it/software/202425/emotive> |

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