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About Gmail

Gmail is a cloud-based solution that enables businesses to send, receive, organize, and schedule emails across multiple user accounts.

Learn more about Gmail

Pros:

Gmail allows for a seamless integration of its features that are widespread across applications. Its security services are top notch and their customer service is notable.

Cons:

I dislike how hard it is to find my spam folder - I also dislike how many emerald end up in my spam folder.

Gmail ratings

Average score

Ease of Use
4.8
Customer Service
4.5
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.4/10

Gmail has an overall rating of 4.8 out 5 stars based on 11,454 user reviews on Capterra.

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Filter reviews (11,454)

Muhammad Daud
Muhammad Daud
IT Manager in UK
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gmail makes email simpler

5.0 4 weeks ago New

Comments: Overall I had a good experience with Gmail as it allowed me to explore additional products offered by Google Workspace. Gmail integrated notes and Reminders work perfectly well with Mobile apps and Sync is great. Overall I would always recommend Gmail for primary email storage.

Pros:

I have found Gmail comes with lot of utilities. Emails Management, Calendar, Google Drive, Google Sheet, Notes etc. These tools makes all in one easy for you to manage your personal or Business portfolio. Gmail free accounts have more than sufficient space for Drive and Emails and the Google Workspace comes with lot of Admin advantages and products.

Cons:

Syncing Gmail emails with third-party applications is a back draw. The IMAP or POP is not reliable and loses connectivity. Google Should join its email through Exchange to work with third-party apps.

shonda
PUBLIC SAFETY DISPATCHER in US
Law Enforcement Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

GMAIL SURVEY

5.0 3 weeks ago New

Pros:

I LIKE GMAIL BECAUSE IT IS A COMMON TOOL FOR COMMUNICATION

Cons:

I GET ALOT OF SPAM MAIL FOR THINGS THAT I'M NOT INTERESTED IN

Grace
Advocate in US
Individual & Family Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love for some key features & Less love for limits in customizing some other features!

3.0 8 months ago

Comments: Overall I will say gmail has more pros than cons! I use it every single day for a wide range of tasks, both professionally and in my personal life as well. I appreciate the ability to access most basic functions for free. I'm pretty sure, I would struggle to find a replacement for each and every way I utilize google every single day. I do worry about the monopoly-ish-type attributes I see in google as a whole though...

Pros:

Hands down, in this moment in time, the most important & impactful feature of the gmail software is the ability to schedule send emails from both the mobile app and the desktop/web browser. My work provided email software does not make this feature available across platforms and this has impacted me negatively as a user. I suffer from attention deficits (as many of us do!) so if I am trying to send an email that has to be in at a certain time but its outside of the hours I want to be recorded sending it, then I may attempt to send it in the morning or later (depending on the situation) but I have then forgotten to do this at this later time! Gmail gets my vote for having this fully customizable feature to schedule send an email no matter how you are accessing your gmail account and has the feature easy to find every time!!! Thank you.

Cons:

I really struggle with the inbox categorization. I haven't figured out how to ensure I am seeing all of the emails I am wanting to see in my initial inbox window. I have missed a few emails because I was only seeing "priority" or "important" etc.. but I would need to scroll down to "everything else" or "All mail" in order to find the one I needed to see!

Jonelle
Customer Success Manager in Jamaica
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail continues to lead the way!!!!

5.0 last month New

Pros:

Gmail features are bold and makes your email look very professional.

Cons:

It makes it difficult to navigate to actually log out .

Sasikumar
Sasikumar
Senior Software developer in Germany
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Reliable & Essential mail service for everyone

5.0 2 months ago New

Pros:

Reliable, Ease of access, User friendly, Low cost

Cons:

There is no cons in the Gmail as far I have used.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Gmail client used for business applications

4.0 last month New

Comments: My over all experience with the software was pleasant and I would highly recommend it.

Pros:

I like that I can bring my own domain email and import it in and still have the ability to check it from wherever I can access my Gmail account.

Cons:

To be honest I don't really have any complaints with the software.

Seyi
Seyi
Communications Director in Nigeria
Verified LinkedIn User
Public Relations & Communications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My Gmail

5.0 last month New

Comments: Gmail has been good. It also has a good image - I remember my uncle advising me about 10 years ago that Gmail email was better for my CV.

Pros:

What I like the most about Gmail is its ability to detect and block spam, unlike the previous email service provider I was using. I also like its text suggestion feature when composing a mail.

Cons:

Nothing really, I'm happy with Gmail overall.

Verified Reviewer
Verified LinkedIn User
Import & Export, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Detailed GMAIL review.

5.0 2 months ago

Comments: In conclusion, Gmail offers a multitude of benefits, ranging from ample storage and powerful search capabilities to seamless integration with productivity tools and top-notch security features. It has effectively addressed common email-related problems, including email overload, lost emails, attachment issues, security concerns, and collaboration challenges. As a result, Gmail has become a go-to email solution for individuals, businesses, and organizations worldwide.

Pros:

I love Gmail's user-friendly interface and its seamless business integration. It's intuitive, efficient, and enhances productivity.

Cons:

Thread. There is nothing that I don't like.

Ibrahim
Ibrahim
CEO in Benin
Verified LinkedIn User
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail is one of the best email boxes

5.0 2 months ago New

Comments: Since I discovered Gmail, I haven't used another email box.

Pros:

Gmail is secure, simple to use with a user-friendly interface. It includes several useful features

Cons:

Google must review free storage capacity which is becoming a headache.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Protection

5.0 2 months ago New

Comments: I have been using Gmail for the past 15 years and I can say I have had a wonderful experience and ever since I use only Gmail

Pros:

Gmail is easy to use and most protected

Cons:

Gmail needs to improve security layers to further protect it's customers

Ashikuzz
Quality Assurance Analyst in Norway
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect for email management.

5.0 2 years ago

Comments: As for email marketing, we use it with Google Workspace. The syncing on different devices work perfectly. We are amazed at the fact that email management can be handled automatically which reduces the workload from the coworkers.

Pros:

Our company has been using Gmail services with Google Workspace. As it comes in combo, this is a great price saver. The free version also offers enough storage for email handling. The search features are excellent. All inboxes can be seen together which keeps the clock on time making it easy to see the load of emails in a day. Personally I found the mobile application more convenient.

Cons:

Well, the price standing alone would not be ideal for all. IMAP doesn’t integrate well. The notification takes time to be on screen. File attachment limit in single email doesn’t meet the demand.

Justin Emanuel
Justin Emanuel
Full stack software developer in US
Verified LinkedIn User
Pharmaceuticals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Top Teir Number 1 Email Service

5.0 3 years ago

Comments: Gmail is a great easy to use fast quick reliable service .number one in the industry and my favorite provider .

Pros:

gmail is my favorite and most used email provided .it has great support and folder structure .easy to use and setup quickly.security is second to none. i recommend gmail to everyone looking for a email service thats quick to set up.

Cons:

call times for support can sometimes take a while . emails to customer support could be faster .they offer a premium customer service and even with that there are wait times for support.

Lauren
Court reporter in US
Legal Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

I Use Gmail for Work, Daily Life, and Everything in Between

5.0 2 years ago

Comments: I very much enjoy Gmail and cannot see myself going to another email server. I grew up on Yahoo and AOL, but Gmail has been the best service I have used hands down.

Pros:

I love how I can integrate all of my email addresses easily into one app. I have different email addresses for different things in my life, and Gmail makes organizing these emails a breeze. I get all my notifications from my email accounts, and Gmail will be sure to specify which account the email is going into. I also love how easily accessible they make my Google Drive so I don't have to spend time in a separate app messing with that. I've used Gmail for probably over ten years now and never plan on going with another email server.

Cons:

Honestly, the only downside that I have ever had with Gmail is that I will sometimes not receive important emails because Google has designated them as spam. This has only happened a handful of times, and when it does go to my spam folder, it's always easy to retrieve my messages.

Festus
Festus
Lead Consultant in Nigeria
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Email Provider Service Goes To Gmail

4.0 last year

Comments: With Gmail, I and my team receives messages faster and even star the messages so we can quickly find them whenever we need them.

Pros:

1. its free to create and use2. messages drops faster3. the spam filter is amazing4. messages are segmented based on their priority5. it has a relatively large storage6. able to star messages7. able to login to other email providers like yahoo mail, webmails, outlook and so on.

Cons:

the storage is limited sometimes it automatically deletes messages after sometime

Jill
Owner in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Most Robust, Adaptive, Clean Email Interface Available

5.0 2 years ago

Pros:

Gmail is, by far, the simplest, cleanest most productive email client I've ever utilized. From filtering emails as they come by priority, label or into split inboxes, I'm able to see what's important first. I'm also able to search for what I need using a variety of search features, integrate with my Google Calendar, contacts and external email accounts. All of my email accounts from any source are pulled into one Gmail inbox. Gmail consistently proves to be far superior to alternatives, and stays adaptive with the times and our changing technology needs.

Cons:

We've been using Gmail since the beta days, so almost twenty years. In that time, they've responded and adapted to changing technology needs, from folders migrating to labels, nested messages, to integration with the ever-expanding options of other Google products. I really have no complaints at all. Time and again, we choose Gmail to continue moving us forward for all our digital communication needs. They are simply the best.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Alternatives Considered:

Google is okay but it's missing some things

4.0 4 years ago

Comments: My overall experience with Gmail has been good but over time it started to decline because nothing really changed, not much support either. It could have a lot of things added to it to make it much better but I don't think they will do that. I f you need a basic email provider it's decent but once you decide to get a business email by using gsuite it can become problematic with lot's of functions and other issues.

Pros:

What I like most about Gmail is that it's convenient and easy to make an email and start receiving messages from contacts. I also like being able to customize the theme in the background of my inbox. It has a lot of features.

Cons:

What I least liked about Gmail is the integration with gmass for email automation. It's expensive and is buggy with Gmail and it can be a pain. I stopped using Gmail as my email automation provider as it does not have what I need. I also receive a lot of spam and I'm tired of it.

Ahmed
Freelance in Egypt
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail review

5.0 2 years ago

Pros:

the most useful feature provided by Gmail is Integrating our customised business email. in every aspect Gmail is the best email service provider. Fast, free and stable, with spam protection, very easy to use, and can send emails to multiple people with one click. Gmail is not just about mail, it also allows users to send attachments and import parts such as subject, label, sender, recipient, date, etc. I can sit in front of any computer, phone, or tablet, open a web page, log in, and see my emails. All of my preferences are saved. I don't need to hire a technician to set it up; simply log in and go. While I prefer to use the search feature, the fact that there is no installation or maintenance fee saves me hundreds of dollars that I would have paid on a professional to set it up and maintain it otherwise.

Cons:

Customers can be challenging to persuade to use Gmail instead of Microsoft Outlook. Although Gmail provides all of the same functions as Outlook, a few of them require you to think differently. Available storage space is very small and preferably bigger

Daniel
Owner in US
Legal Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

One Feature Makes Gmail Essential as a Small/Startup Business

5.0 last year

Comments: Overall, Gmail has accomplished everything I would expect an email program to do. The automated alerts about potentially-missed emails is what I think makes it the best option, and it's the reason I would recommend Gmail to other small/startup businesses to manage their email. It might not seem like a required feature at first, but as more and more emails come in, the prompt about having possibly failed to respond to one is essential.

Pros:

Gmail is much like any other email program available. It allows free accounts, so the cost makes it a great option. If you want to spend a few bucks each month, you get email management that is tied to your own domain. This was great for me as I started my own law practice because it provided a professional email without having a website/hosting setup yet. The one feature that would make me recommend Gmail over other programs is the automated notifications that inform me about emails I may need to respond to. Gmail is the first that I have seen to implement something like this, or at least to implement it in a way that didn't require me to set anything up. I read an email. I either don't respond or begin drafting a response that I don't send. Two days later, Gmail is asking me whether I intend to respond to that email. The best part is that this doesn't happen with the marketing/update emails that I've signed up to receive, like notification emails and such. Gmail seems to be able to distinguish, maybe based on the content/subject of the email-- I don't know? But it works great, and because it's been so helpful to avoid missing an email, I now prefer Gmail to other email providers.

Cons:

I think the contact management can be improved. The only other problem I've had with Gmail has been with sorting incoming messages. I may have become too used to desktop applications that I would create "rules" in to instruct the program what to do with emails having a particular word in the subject or from a particular sender. I tried to organize my inbox a bit better in Gmail, and either I couldn't figure out how to make it do what I wanted, or it isn't possible. I'm not sure which it is. In any case, it was taking too much time, and it was easier to just "select all" and "mark as read."

Lauren
Lauren
Sales Associate in US
Verified LinkedIn User
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Alternatives Considered:

Gmail Bestmail

5.0 2 years ago

Comments: My overall experience with Gmail has been great. The features used are handy and easy to navigate and control! I will recommend Gmail to my colleagues and coworkers. I used Gmail through my time at UGA and continue to for personal and work related issues.

Pros:

Filtering, searching, archiving, management is all available and extremely easy to use on this platform! I like gmail because it is very easy to understand and comprehensive what’s going on throughout the site. Anyone can use it, along with the features given!

Cons:

I’m not sure there are many things I don’t like about this software aside from some deleted mail not being able to be found after a certain amount of time which is expected and the biggest of only a few issues I’ve ever had with other mail services and software.

Qamar
Qamar
Marketing Specialist in Pakistan
Verified LinkedIn User
Airlines/Aviation, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail is a tremendous tool for email management

5.0 2 years ago

Comments: It's a fabulous journey of my profession that I am enjoying with Gmail's exceptional services. It's a wonderful experience to be a part of this astonishing software, making my professional career more contented. I recommend this software to everyone.

Pros:

I have been using Gmail for more than five years, and it's a matter of satisfaction for me to review this amazing tool, which always made email management easier for me. Moreover, its integration with other Microsoft tools is awesome, which makes my time management too easy. There is no need to have a hard copy backup for my official emails, as Gmail provides this facility to create folders to classify your incoming emails. Its management is easy and user-friendly. It's a complete package of essential features, which everyone requires for official interaction. Moreover, Gmail has a very comprehensive user guideline procedure that enables users to sort out the issues they don't understand. It works fast and does not slow down your device's speed. It's a better decision to have a Gmail account for individual and official commitments.

Cons:

Getting too many promotional emails and advertisement is annoying for me as it always divert my attention away from my office commitments. I am happy with the rest of all Gmail features.

Fabian
Fabian
Manager in Germany
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A good choice for everyday life

5.0 3 years ago

Comments: We always use Gmail in the company when we send private messages with files or when we synchronize our appointments.
The good thing for me is simply to use the saved signature. Gmail also has a large storage tolerance.

Pros:

Here is my opinion on Gmail. I have been using this e-mail provider several times a day and as my main e-mail address for 14 years. I think this email provider has all the functions I need in everyday life. I can send emails quickly, whether with a laptop or my smartphone. The app and the Gmail provider allow me to access it from anywhere and simply offer me the opportunity to be flexible. What also excites me is that when I access another device I am notified immediately whether I am the user or someone else. If you look at the user interface it is very well sorted and has all the functions I need. I can save a signature or attach a file with just one click. The emails are also sorted into important advertising or social networks right at the inbox, which makes it easier to have an overview. I also use the function of receiving reminder emails for appointments, which is very practical and helps me to remember appointments. I would always prefer this provider for its simplicity and features. Gmail also has a large storage tolerance.

Cons:

One of the negative aspects of Gmail is that it shares data with Youtube. Furthermore, I find it very difficult if you want to delete an email address. I had to remember the password from 15 years ago to log in and then delete my account, there was no backup email address.

Virginia laura
Gmail the best email service in Argentina
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail the best email service

5.0 2 years ago

Comments: Generally speaking my involvement in Gmail is incredible. It's a very efficient specialized instrument.

Pros:

I totally love Gmail. I have been utilizing it for longer than 10 years at this point and plainly Gmail takes a wide margin for consumer loyalty. Sending and getting messages is made simpler with Gmail. The cordial UI expands my usefulness significantly. Gmail likewise has incredible association devices, permitting clients to star and channel messages dependent on their requirements. With the choices to sort my messages effectively and naturally channel spam mail, I can work all the more proficiently and save myself the problem of physically browsing each and every email to discover the ones I am searching for. Utilizing Gmail likewise opens up freedoms to utilize a lot other programming by Google, which obviously is stunning in light of the fact that it gets a good deal on other programming they might require. One of my #1 elements of Gmail is most certainly the timetable send choice. I like the capacity to have the option to review and email late around evening time and have it send consequently during working hours.

Cons:

There are all around reported worries about Gmail's security. Similarly as with some free, open source stages, you are expecting extra danger that the substance and insurance of the data your are sending/getting, are at an essentially higher danger than other paid stages. I additionally don't care for how I frequently run out of capacity, and need to buy more.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Gmail rocks, but does it offer joy?

4.0 5 years ago

Pros:

I happen to have both a personal and a business Gmail account. There are many things to like about Gmail (free), great search, decent integration with the rest of their offerings, nice automations with filters and rules. There are features that they have built on top of the standard IMAP functionalities, like tags, filters and automatic categorization of emails, which are very useful and productive (albeit a bit restrictive, since they are exclusively available on the Gmail apps). The familiarity of the personal Gmail accounts is a big plus when using them in a corporate setting. Centrally managing the business email accounts is a breeze for your IT department. Plus: more storage, email aliases, and group email addresses.

Cons:

Well, when talking about the free Gmail, there’s not much to complain about. You can’t really argue with the free price tag, can you? The only issue I can see is that there are no native desktop clients and the web version of Gmail feels a bit too much like a webpage and less than a web app. I can understand that for many this is a feature, not a bug — but even with the recent material redesign, the UI of Gmail is a bit of a mess. The placing of the various buttons seems almost random, no vertical rhythm, differently sized elements everywhere and no visual hierarchy (really compare it to any desktop app, or outlook.com or even the official Gmail tablet app). A proper redesign that takes care of the basics of reading emails and perusing your mailbox would be very welcome here. On the premium side of things, I would very much like to see more advanced features being natively integrated. Things like scheduling, follow-up reminders, and snoozing emails, should be standard. The next big thing missing is email collaboration. Again you can see a small start-up doing with Spark (sparkmailapp.com) what Gmail should have done, at least for its business customers. Team chat on an email and email delegation are low-hanging fruit considering that Google has already spearheaded collaboration in documents and spreadsheets. Lastly, I should note that while the Google business offering is quite compelling, the Gmail-specific business features are not that impressive on their own.

Tamilore
Tamilore
Content creator in Nigeria
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail makes electronic communication super easy

5.0 3 years ago

Comments: Gmail has been better for me than other electonic mailing systems. My business wouldn't have gone this fat without it. Even as the Google Mail has a few flaws, it's benefits supercedes it's faults. I would recommend it a a million times over!

Pros:

I have been using Google Mail since 2014 and I have had no issues with its functionality. It is easy to link Gmail to different apps, social media and businesses. I also love the complexity of the system. Gmail allows you to use several options like adding your business, syncing accounts and backing up files. I backed up some files a few years ago without stress. Because I didn't put much work into it, I actually forgot about the files I uploaded using Google drive. This year, I synced my Gmail account into my new phone and I could access my backed up files too! I also own a business, at least, an online content writing business I run. And so far, all transactions of my business are linked to my Gmail accounts. I have about four Gmail accounts, which I open on different browsers and the app too. I can easily sync the accounts to one another, anytime I wish. Gmail allows users to sync their PCs to their phones or other devices. Gmail covers a wide range of functions that allows you to use it anywhere! Lest I forget, you can hold live meetings too on your Gmail account. A downloadable app is available for you to access your account, anytime.

Cons:

Although Gmail is very useful, it's security check could be frustrating. Logging into your Gmail account with different browsers will attract security attention. All you need to do is verify, though. But not everyone likes doing that all the time. It also takes some time for me to receive my inboxes sometimes. I think your connectivity determines how fast you can send or receive messages.

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Great and continuing to add features

4.0 5 years ago

Pros:

So many of the things that Gmail was first to do are now common in other email apps. But overall, it's nice to use a product that's part of the larger Google platform for easy access to calendars, shared documents, etc. I like that I can use the Gmail application for managing email for my website to keep that domain name in my email address (via G Suite). I like the many ways you can filter messages, setting rules for handling certain messages, etc. There are also many helpful ways to search your inbox and folders. I've also been impressed that they continue to add features, although it's always behind the newer competing email apps. They basically copy the cool features that other apps do, but I'm okay with that.

Cons:

I've been using Gmail for a long time, so for several years now I've had to pay for extra space, which I don't like. But I also realize that sounds ridiculous. Maybe I just wish they would give you more space than they currently do. I can't imagine I have much more data than the average person... Here's another con that is probably ridiculous to complain about: they put too many good emails in Spam. I've missed some very important messages because of this. And I'd like to think that once I've "taught" it which emails are not spam, it would learn not to send emails from that sender to my spam, but it continues to send them there. I don't want to have to add the senders to my address book to work around this. Finally, I've almost always used other email apps on my phone because I don't think the Gmail app is anything special.