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About Square Online

Square Online allows small & medium-sized sellers to grow their business with a professional eCommerce website & integrated tools.

Learn more about Square Online

Pros:

I love all the functions and being able to keep track of all my clients and check them out and get them rescheduled so quickly.

Cons:

Occasionally I have connectivity issues. If you don't have a chip reader, sometimes it's difficult because a lot of cards are starting to be chip only.

Square Online ratings

Average score

Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.6

Likelihood to recommend

9.0/ 10

Square Online has an overall rating of 4.7 out 5 stars based on 302 user reviews on Capterra.

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Filter reviews (302)

Eric
Eric
Small Business Owner in US
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple & Robust Site Management for Small Businesses

4.0 3 years ago

Comments: Overall enjoy it and won't change from it for now. Since we've opened, we've had no down time related to hosting issues, would reccomend.

Pros:

Ease of use was the biggest draw to this product. Everything was a breeze to setup and was able to start selling our products within minutes of uploading photos and descriptions, couldn't be easier.

Cons:

The software lacked the robustness of others. As far as features, some are limited in functionality where others had some small glitches.

TERI
CEO in US
Writing & Editing, Self Employed
Used the Software for: 1+ year
Reviewer Source

Square Online another great experience

5.0 4 months ago

Pros:

All Square products are super dependable to have a great UI.

Cons:

There was nothing I hated and my expectations were met.

Alternatives Considered: Shopify

Reasons for Switching to Square Online: Square is already easy to use and allows a lot of flexibility.

Verified Reviewer
Verified LinkedIn User
Design, Self Employed
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Serious issue with shipping profile setting. Problem remains over 12 months since last brought up

1.0 last year

Comments: WASTE OF TIMEThe app is worthless!

Pros:

Free plan,Relative ease to set up a website

Cons:

Serious bug on shipping profile setting. the program is written without a logical mindset. and problem was first brought up in community forum in 2021!!A Custom shipping profile allows Single Ship rate setting. And the insanity is, Square won't permit you to assign the product to multiple custom profiles. So your product is restricted to one custom profile where you can set one or multiple destinations, but with one ONE SINGLE ship rate allowed. The one who wrote the program does not have a sound mental state. The management at Square also have serious problem to allow the issue remain over 24 months.Live Chat agent confirmed with me today Sept 30, 2023, the feature I want is currently not available with Square OnlineWARNING TO WHO MAY BE INSTERESTED TO USE SQUARE ONLINESTay away unless they fix the problem !! It is a joke and a waste of time!

Bridgette
owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Square helped my business!

5.0 4 months ago

Pros:

What I like most about Square online is it is beyond user friendly for me and my customers. It is a widely accepted software and my customers were able to pay simply by clicking on a link or invoice. Square also has donation links. This came in handy when I was raising money. Once I am paid, Square offers the option to be paid instantly or later that day via their card and checking account feature.

Cons:

There was a bit of delay with payments in order to verify my identity. Once I submitted all required documents, funds were released.

Patricia
Founder in US
Fine Art, Self Employed
Used the Software for: 2+ years
Reviewer Source

Square Online

5.0 3 months ago

Comments: I started using this platform when they started out as Weebly (can you believe that). I loved the functionality then and definitively love where they have grown and what they offer. My experience has been amazing and I have gotten other people to create their FREE website also on this platform.

Pros:

I love that I can add all my products, edit my website, connect my bank account, and do so much, and the price is wonderful.

Cons:

They do not offer digital download options. Adding this would be amazing as I have to use another service to offer digital art prints to my clients.

Hyeong
Chiropractor in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great tool for small biz

5.0 4 months ago

Pros:

Use friendly app, cheap transaction and transfer fees

Cons:

Transfer times can take a bit long but there is an option to instantly transfer funds

Samantha
Owner in Canada
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and excellent

5.0 3 months ago

Comments: Easy to use, cost effective and easy to learn.

Pros:

Square is incredibly easy to use and straightforward.

Cons:

I didn’t have any issues or negative experience

Brandi
Owner in US
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

Very easy to use

5.0 3 months ago

Comments: This product is very easy to figure out and navigate.

Pros:

It's easy to navigate. And it makes ordering a breeze.

Cons:

I haven't found anything negative about Square

Presley
Medical Billing Specialist in US
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Convenient and simple!

5.0 3 months ago

Comments: Sometimes I’m not always at the office and need to take debit or credit card payments. Square online is so simple to use and so convenient! Low prices also!

Pros:

The ease of taking debit/credit payments anywhere !

Cons:

Nothing I don’t like about Square online !

Natasha
COO in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Square Online Simplifies Sales

5.0 3 months ago

Pros:

Square Online is simple to use and track purchases.

Cons:

I have not had issues using Square Online.

Gina
President in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use, flexible and intuitive

5.0 4 years ago

Comments: Nothing but thumbs up overall. We have used several other POS programs and by far think the value of Square can't be beat.

Pros:

Ease of use and an excellent support team makes Square Online a fabulous option. The templates are designed to look good on both desktops and mobile devices. Very modern and intuitive. Super easy to set up and learn. Integration with Square Retail catalog is good.

Cons:

I wish I could copy design elements from one web page to another. The template layouts are also a bit restrictive. Would be nice to have CSS access to fully customize. Would also like the item description to sync with Square Retail without losing the design elements.

Alternatives Considered: Revel Systems and Lightspeed Retail

Reasons for Choosing Square Online: Integrated credit card processing, ease of use, excellent price point, accessible customer support/

Reasons for Switching to Square Online: Integration with Square Retail for our brick and mortar business.

Cassidy
Owner & Opperator in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Square has been a great place to grow my online presence through the years

5.0 2 years ago

Comments: Overall I have enjoyed my square experience, I have learned a lot about building a site and creating the image in my head into real life. It is affordable for my needs and square as a whole has many resources outside of the online platform that I utilize so it make a great one stop shop.

Pros:

I love most that it is so easy to learn on and utilize. It has been a great help in creating my online platform and landing page for clients. I have been able to create a site that matches my brand perfectly and over time has grown with me. The price points as well are great and truly adjustable to what you need in the moment. If you are just starting out and only need the domain you can do that, if you want more as you grow you can do that too. It is a great place to learn new skills and create what's in your mind, especially if this process is all new to you.

Cons:

Right now I am expanding into a blog and they have a story feature that is suppose to be their version of a blog. It would say this is the thing I would like to see expand a bit, it is not as easily customizable. For example I can only put in one picture at the top and then the rest is text. I don't have the ability to add more pics. This is a new feature though so if you looking to only do a blog as you business I would look to a site that is more geared towards that. If you looking for a place to just build a site though with products or services then this is a great resource.

Alternatives Considered: Weebly

Reasons for Switching to Square Online: I originally used Weebly before it go bought out by square and I loved the switch over. It was a whole new world with square and I am glad I got brought in through that process.

Mihaly
Manager team in UK
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My opinion square app

4.0 10 months ago

Comments: my general experience is ok regarding square online if you are starting a small or big business square is what you need

Pros:

I can say that everything works in general, how can I take payments with my tap phone

Cons:

You must have a good internet signal on your phone for the app to work well when you pay with your tap phone

Chermaine
Business Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Convenient

5.0 10 months ago

Pros:

Its convenient to use and easy to set up.

Cons:

Customer service is terrible and not easily accessible.

Aleah
Onsite Services Specialist in US
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy Peasy

5.0 10 months ago

Pros:

I know of caterers that have used Square and it makes things so simple for the purchase of their services or items. Also, there is peace of mind there as far as security goes. I have never had an issue with square whether I am the provider or the customer.

Cons:

I have nothing negative to say about Square

Jennifer
instructor in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Plenty of bang for the buck

5.0 2 years ago

Comments: Great for start-ups or for keeping your business small scale. Problem-solving is available online but you may have to be patient & keep searching. You can grow your business with Square but the website integration was not ideal for my boutique fitness studio.

Pros:

Clients could access & view plan options, as well as, request appointment times. I could send invoices & waiver contracts with my signature for clients to sign before appointments. Financial analytics as well.

Cons:

Probably my own fault but not a real website & not searchable. Great for getting started on a small scale. Problem-solving took lots of time, I found answers but it was never easy to find them.

Wayne
Treasurer in US
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Square for Church Donations

5.0 2 years ago

Comments: Tracking membership donations is vital to our church.

Pros:

The software allows instant tracking of church donations by member, recording amount of donation, who donated, and when.

Cons:

Sometimes the church members do not know how to log on correctly. When this happens, the Ipad that we use is hard to get back to normal.

Ronald
Reviewer in US
Market Research Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Very Useful and Quick to Set Up

5.0 2 years ago

Comments: It was a very great tool to have a business start up. When I decide to start my meditation business again in the future, I will definitely choose square.

Pros:

I used the card reader in person and it was very useful. I didn't have the need for buying any other items. My remote clients would pay by entering their card as well, which was very simple. I have been a customer of many businesses that have used square and have always been happy when seeing it in other places.

Cons:

Their website features weren't very easy to set up. It really wasn't a big issue because of so many sites that let you create your own websites for free.

Sergey
M in US
Accounting Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Tech malfunctions. Money kept.

1.0 2 years ago

Comments: My wife and I run a business which has a trust account connected to Square. We signed up and had one of our client made our first transaction. Square put money on hold in March 2022 and still keeps it. We have called Square for a resolution and they keep telling us that their technology malfunctioned and they are looking into it. The amount our client paid was almost $20,000, which was supposed to be used to rent their home. Imagine the frustration when that rent wasn’t happening and Square keeps the money for almost a year!! Then Square representative said the money was finally available and will be deposited to our bank. But instead, Square tech tried taking another almost $20,000 from our bank! Thanks to Bank of America who blocked the transaction as fraud. Square is a fraud indeed!! Now our Square account shows zero balance and we still did not get the money to refund to our client. What a sham! They say they are in technology business….

Pros:

Nothing. It blocked the very first transaction and we had no chance to experience it. No reason was explained to us other than technical difficulties.

Cons:

Malfunctions from the very first use and for almost a year. Scary. Over $20000 kept by Square for no reason and with no explanation.

Trina
Artist / Business Owner in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Square reminds me of Google when it was an early start up

5.0 4 years ago

Comments: Square has been a game changer for me in terms of running my business. I worked with professional developers to try to come up with a website in which I could sell my artwork and it was impossible. Square has allowed me to have a great portfolio and shop that is affordable and simple to use. You're doing great, and I have been very happy with the incremental improvements over time.

Pros:

Square reminds me of Google when it was an early start up - I say this because I remember how clean and polished google was compared to other search engines and tech companies at the time. Square is no different - they have things down to a science, and make it extremely easy to sell items and run a business. There is no other service like it. And I appreciate that they don't gouge the price with fees and confusing extra subscriptions like Ebay or Etsy. That would be a major turn off for me. Simply put, I love how clean Square is to use. No Drama.

Cons:

I wish there were more website templates to choose from, but this is a minor complaint. It's really a good service either way. Also, it would be nice if Square could allow for purchases of direct downloads. This has been a feature in the works for literally years and I think it should be a priority. Artists like me can't sell printables or patterns until this feature is reinstated!

Colleen
Manage School Apparel Shop in US
Apparel & Fashion, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gross Catholic Spirit Store

5.0 4 years ago

Comments: The overall experience with Square Online had been good. I really enjoy using it, not too difficult to use. Square gives me a lot of data and charts that I use at meeting to do an overall performance of the store.

Pros:

Online ordering and inventory are most impact feature.

Cons:

The feature that I feel could be improved are set up, it was hard to understand how to add items. Variation was hard to set up. An explanation that could pop up when you click over it would be helpful to understand what the feature is used for. The feature page online I would like to be able to manipulate more to make it my own, would like to see more options in this area like adjusting logos that I uploaded and being able to move the boxes that you click on to use.

Helen
Owner/Operator in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Square for the mobile business

5.0 4 years ago

Comments: Overall, I am very pleased with Square Online and intend to keep using it for the foreseeable future!

Pros:

There are many features which work really well when most of your business is done via your phone. The online item catalog and cash register are both easy to use and easy to change in odd circumstances.

Cons:

I wish that the website manager would let you do a certain amount of editing via the phone software. Right now I can look at things and I can access and orders, but that's about the extent of it!

Judith
Owner, Designer & Creator in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

Square Online

5.0 4 years ago

Comments: Great ! Love it !!!

Pros:

Ease of use and setup and cost. As a small business - this service is perfect for our needs.

Cons:

No issues or problems except for the one exception - during the customer checkout process, there is an option for including a coupon at checkout - this is by default - there is no way for the seller to opt out of this option - it should be an option for the seller to enable this if they plan to offer a coupon or special code.

Alisa
owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Square is the best, so easy to use!

4.0 4 years ago

Pros:

My inventory and customers at my fingertips from anywhere!!

Cons:

I would like to be able to modify the discount functions more, but 1 get the rest at whatever discount, etc

Matt
owner in US
Alternative Medicine, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Perfect for small biz!!

5.0 4 years ago

Comments: Square has put together a very powerful software that has truly impressed me. As a small business and having all these features, this makes reporting, payroll, time tracking, inventory, etc. a breeze!

Pros:

I like the reporting this software does. I can look at different types of reporting features, and have been very impressed with all the results!

Cons:

There's really not too much I can say that I least like about this software at this time.