18 years helping Canadian businesses
choose better software

Dayforce Powerpay Reviews

About Dayforce Powerpay

Dayforce Powerpay modernizes the payroll and HR experience by enabling you to pay and manage your employees quickly and accurately.

Learn more about Dayforce Powerpay

Pros:

The customer support is excellent and you spend very little time on hold when calling to speak with someone. It's easy to navigate once you get setup.

Cons:

Needed to work around only one type of sick time drawing from the accumulator, can't print out employee's transactions for the year without going into every pay period separately.

Dayforce Powerpay ratings

Average score

Ease of Use
4.5
Customer Service
4.8
Features
4.5
Value for Money
4.6

Likelihood to recommend

8.9/ 10

Dayforce Powerpay has an overall rating of 4.7 out 5 stars based on 264 user reviews on Capterra.

Have you used Dayforce Powerpay before?

Share your experiences with other software buyers.

Filter reviews (264)

Alesia
Alesia
Motion Graphic Designer in US
Verified LinkedIn User
Government Administration, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Robust Online HR Tool

5.0 2 years ago

Comments: Payroll and human resource management.

Pros:

Powerpay automate payroll, HR and benefits for employees.It track time and attendance to ensure employees are paid for what they’ve worked for.

Cons:

This HCM program has a lot of features, even I haven’t explored all.

Sunny
Owner in Canada
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Powerpay web

5.0 4 years ago

Comments: Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday.

Pros:

I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...

Cons:

I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.

Dayforce Response

4 years ago

Hi Sunny - Thank you so much for your detailed feedback! We're delighted to hear that you've had great experiences with our customer support team, they are amazing!

Annie
Project Coordinator in Canada
Oil & Energy, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Stellar Service

3.0 4 years ago

Comments: Overall the customer service is the saving grace. Most interactions with customer service over the phone has been amazing and detailed. There were one or two experiences (over a year ago) which weren't as nice but I received follow up calls afterwards.

Pros:

The Rapid Entry page is quite useful and easy to use.

Cons:

I don't like that we have to be in an active pay period/run in order to access general information. Sometimes I just need to check something but I have to open a new pay period/run in order to do so. I'd love to be able to customize the experience more.

Dayforce Response

4 years ago

Hi Annie - Thank you for your feedback! We now have the functionality to access employee info without having to be in an active pay period, we'd love to walk you through it! We're so happy to hear that customer support has been able to assist you!

Karen
Payroll and Benefits Specialist in Canada
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

4.0 4 years ago

Comments: when I came on board with this company, no one can really teach me how to use the system. I was able to figure it out in some areas, and some I had to call in and get the direction. But all those experiences are effortless. That's how I came to love Powerpay

Pros:

It is very easy to use. Training that I got from Powerpay was seamless, the associates are very knowledgeable

Cons:

It is not easy to pull reports. If you find a report there's no filter. You have to extract the whole thing and filter it yourself that way

Dayforce Response

4 years ago

Hi Karen - Thank you so much for your feedback! We're happy to hear that you find Powerpay easy to use. It is great that our support team was able to assist you through the learning process!

Rene
Payroll, Benefits and HR Admin Specialist in Canada
Automotive, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Conversion from INSYNC to Powerpay

4.0 4 years ago

Comments: The conversion from INSYNC to Powerpay was smooth and the system is easy to use. It is not very code driven compared to INSYNC.

Pros:

The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.

Cons:

Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.

Dayforce Response

4 years ago

Hi Rene - Thank you for the detailed feedback around your experience with INSYNC and Powerpay. Your feedback helps to fuel innovation and continue to improve on our product. Thank you for choosing Ceridian.

KIMBERLEY
Controller in Canada
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Take the easy out of Payroll

5.0 4 years ago

Comments: Confident that our taxes are being calculated probably and submitted on time to CRA. Employees pay stubs are clear to read and deductions are handled probably

Pros:

Easy integration from start to finish for a new company. I also had the experience of changing products and the integration and transition was easy. Clean templates. Easy to find what you are looking for. Easy to use the applications and great resources to use withi the application

Cons:

Would like the ability to look at employees without having to open a pay period

Dayforce Response

4 years ago

Hi Kimberley - Thank you so much for your feedback! We are so happy to hear that you find our solution helpful when it comes to processing your payroll! We now have functionality to allow you to view employees outside of a pay period and we'd love to walk you through that! Thank you again for leaving a review!

Bryce
Hospital Director in Canada
Veterinary Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Overall positive experiences

4.0 4 years ago

Comments: Overall positive and very user friendly

Pros:

The customer support is top notch, and it is cost effective

Cons:

Could have more useable report. Things as simple as staff lists, employee birthday report for celebrating specials events, Years of service for celebrations, ect.

Dayforce Response

4 years ago

Hi Bryce - thank you so much for the feedback. We're glad that you've had positive experiences with Powerpay and our customer support team.

Kate
Business and Financial Manager in Canada
Accounting Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I'm a big fan of Powerpay

5.0 3 years ago

Comments: Powerpay is ideal for managing all the HR/payroll needs. I don't have to worry about reconciling payroll accounts and T4 summaries at the end of the year, or racking my brain to complete ROEs. It is all taken care of for me. It's a load off my mind and a huge time-saver for me.

Pros:

I love how easy it is to use and, if I have a problem, the support staff are terrific. It is very well priced as well. It is a manageable option for small businesses.

Cons:

I would like to see little helpful tips come up when you hover over a heading or title. It would be nice to have small instructions or explanations in areas that will save me having to call in with a small/minor question.

Denise
Controller in Canada
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Happy long-time user

4.0 5 years ago

Pros:

I have been using Ceridian software (powerpay) for many years now and I really like the ease of use with it. It is easy to set up new employees and it is easy to get payrolls processed. If I need to make any changes, I have no problems doing that either. The reports are excellent (other than my comments below) and I particular like the year-end reports which are quite easy to read and have the information necessary.

Cons:

The new version of Powerpay is a bit more cumbersome in terms of scrolling down to the bottom of the screen to get to the next page. It takes me longer to get through the pages. I also wish that there was better reporting - for instance I can't pull up a list of employees who have been terminated and I cannot pull up their Records of Employment without knowing exactly when they left and then finding the report in the Payroll reports section.

LAUR
PROJECT MANAGEMENT, HR AND MARKETING in US
Research, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

EASY TO USE SOFTWARE WITH ROBUST CUSTOMER SUPPORT

5.0 5 years ago

Comments: We have had a positive experience with Powerpay. The system and the customer support has and continues to exceed our expectations. Anyone who is new to payroll should not hesitate to use Powerpay. The software can be learned quickly. The software's ease of use coupled with the robust customer support will make for a successful outcome.

Pros:

The software is intuitive and easy to use.

Cons:

I have not found any drawbacks to the software.

Harleen
HR Generalist in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Powerpay Review

5.0 last year

Comments: Quick and easy system to process/manage payroll

Pros:

Its easy to use. Lots of learning modules available to learn the system. Able to review payroll before it is submitted

Cons:

Only able to pull limited reports, have to pay to get automatic reports

Emir
Emir
Senior Product Manager in US
Verified LinkedIn User
Financial Services Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Simple, robust and efficient payroll software

4.0 3 years ago

Comments: We have been using this payroll software in our organization. As the name implies, the software is great in all the processing of payroll-related staff. It is solving all of the problems regarding the administration of payroll very efficiently and simultaneously it also provides the process a little more streamlined as well as simplified. Altogether, I just love this software and it is one of the best payroll software out there.

Pros:

Powerpay has a very intuitive interface which as a result makes it very easy to use and operate for the users that also makes the training process easy and fast. This tool is also very cost-effective for our business due to which there is no such financial burden on our organization due to software. I am highly satisfied with their customer service that is extremely helpful but it is needed very rarely as the product is efficient enough. It has made the lives of users easy by customizing all the payroll needs be it commissions or be its deductions. This software has a very simple payroll process that requires minimal to zero manual work that even includes some payroll runs.

Cons:

Whenever I wanted to make some changes in the product I couldn’t independently do it and it always needed some support from the product. I just wish that the reports in the software were slightly more vigorous because these are not really useful for the business.

Nicole
HR Manager in Canada
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

DG Ceridian Review

5.0 4 years ago

Comments: My overall experience has been quite remarkable. What made my experience so wonderful is the customer service team that are able to explain things in a clear concise manner. I also love that if they aren't able to assist with the task then they ensure that another representative follows up with me.

Pros:

The software is user friendly. The ability to review the videos should you need a reminder on how to process say an ROE for Covid purposes is very useful. The functionality is seamless in the sense that the the process to review and submit payroll for salaried employees couldn't get any easier.

Cons:

There aren't any aspects that I can say that I dislike about Ceridian. The only thing I would like to see if a vacation report so I would be able to pull a report on the employees current accumulated vacation days rather than manually going into each profile to verify what they have.

Dayforce Response

4 years ago

Hi Nicole - thank you so much for your feedback! We're very happy to hear that our customer support team has been for you and made your experience a great one!

Mike
HR Manager in Canada
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Powerpay review

4.0 4 years ago

Comments: Overall it is a very good product and allows us to process payroll smoothly. The customer service team are friendly, picks up your call quickly and are super helpful at answering your questions. I have also participated in some of their virtual trainings which increased my knowledge and the functionality of the product.

Pros:

I have to say what I like most about the product is the people behind it. The customer service is amazing, especially as a new user, I needed alot of help processing payroll. Although I used the help menu, I usually found it quicker and easier to just give them a call. The calls are answered quickly and the reps are very knowledgeable.

Cons:

If an employee is not set up on self service it is difficult to retrieve their pay stubs. A paystub report is generated for people without a self service account but I dont find the report includes all the stubs of those without their account active

Dayforce Response

4 years ago

Hi Mike - Thank you for your feedback! We're so happy to hear that our support team has been able to assist you when needed. Thank you also for your comments around pay stub reporting for employees without self service, we will be sure to mention this to our product team. Thank you again!

Nicole
Bookkeeper in Canada
Oil & Energy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great support and product

5.0 4 years ago

Comments: Overall this is a very good program. It is inexpensive and reliable. The support team is great. I am especially happy at this time of year (not having to do T4's). Did I mention that the support team is extremely helpful?

Pros:

The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.

Cons:

You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.

Dayforce Response

4 years ago

Hi Nicole - Thank you very much for your detailed feedback, we greatly appreciate it! We actually now have the functionality to be able to edit or adjust employee data without having to open a pay period. We would love to walk you through that!

Nathan
Finance Manager in Canada
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ceridian Powerpay is a user-friendly, cost-effective payroll management system

5.0 4 years ago

Comments: Powerpay makes payroll and HR management a breeze. It takes care of remittances, filing, government and CRA requirements, T4, ROE etc etc. Without Ceridian we would need additional staff to take care of payroll. Ceridian is a fantastic product that I highly recommend.

Pros:

I like how Powerpay can do everything I want - track salaries and benefits, process payroll, provide reports, provide ROE and T4 etc. It's a user-friendly product that makes payroll easy to administer. I also really appreciate their phone support - it's very quick and easy to call in, wait times are short and Ceridian phone staff always answer my questions. Powerpay makes my life easier, a very effective product that I have recommended to others and one that I will continue using in the future. They also offer a good variety of training and support classes.

Cons:

It can be daunting to learn the product. There are a lot of menus and I feel they could be consolidated and better organized. Once you learn where everything is, it's easy to use the product.

Dayforce Response

4 years ago

Hi Nathan - Thank you so much for your detailed review of Powerpay. We are so happy to hear that you are satisfied. We also appreciate your feedback around product training and navigation and we will take those items away to review. Thank you again and please don't hesitate to reach out to us with any questions!

Parabhdeep
Director Finance & Facilities in Canada
Higher Education Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for Payroll Processing

5.0 4 years ago

Comments: Source deductions are remitted to Canada Revenue Agency for you and T4's are produced within the system. Easy to file ROEs within in the payroll section. Reduces payroll processing time.

Pros:

Easy to use software, integrates easily with payroll processes easily, customer support is one of a kind. They will walk you through any payroll questions.

Cons:

None. I will never change payroll software.

Dayforce Response

4 years ago

Hi Parabhdeep - Thank you so much for the kind feedback! We're happy to hear that you find our software easy to use.

Jitendra
dentist in Canada
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

easy of use and great reporting

5.0 3 years ago

Comments: Excellant experience with powerpay. The support staff are very helpful and respond immediately when i make a request for help. Gives me great peace of mind . I recommend it to my colllegues all the time

Pros:

I acn easily navigate to generate payroll. Also to look up the emplyees history dating back 7 years is easily done. Ceridian submits to CRA the deductiona and it always balances with the CRA amounts every year.

Cons:

There is nothing i do not like about the ceridian siftawre. i have been using it over 20 years

Anthony
CFO in Canada
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

One Less Major Responsibility to Worry About

5.0 4 years ago

Comments: Practice make average. Ceridian has become routine to process payroll. I'm always confident that payroll events that arise will be able to be resolved easily in Ceridian and by the great customer support team.

Pros:

Payroll processing can be a time-consuming process for a small finance/admin team. Ceridian is easy to use and most importantly have a great support team to walk you through events that do not occur on a regular basis, whether its a new hire or termination, ROE, or update.

Cons:

No dislikes with Ceridian software. Very satisfied customer!

Dayforce Response

4 years ago

Hi Anthony - Thank you so much for your feedback, we're so happy to hear that you are satisfied with Powerpay!

Dominique
General Manager in Canada
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent service - customer service is above and beyond!

5.0 3 years ago

Comments: Handy, convenient, and quick.

Pros:

It's very easy to learn how to use. It does take a bit to understand it, but once you've been using it for years, like we have, it's a fantastic service.

Cons:

There are sections I wish were more accessible without having to start a new run. But Customer Service is usually pretty quick and very helpful

Megan
HR Manager in Canada
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent for small and large businesses

5.0 4 years ago

Comments: Ease of use, quick processing ties

Pros:

The Powerpay feature makes payroll processing a breeze and the customer service is exponential. Amazing experience and have been a loyal Cerdian customer for 5+ years

Cons:

Employee Profiles are somewhat limited with information

Dayforce Response

4 years ago

Hi Megan - Thank you very much for your feedback! We appreciate your loyalty over the last 5+ years! We recently launched new functionality around employee records that we would love to walk you through. Again, thank you for your business!

Eve
Owner in Canada
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of Use & Good Functionality

5.0 4 years ago

Comments: Powerpay let's me process my payroll quickly and effectively, and allows for seamless report integration with my accounting software. My monthly time spent doing payroll is minimum which allows me to spend time on other elements of my business.

Pros:

This product is easy to use - in both accessing the program, accessing reports and the data entry. When having to pull a report, it is easily found and parameters are easily set. Easily read reports help me analyze my payroll as well as make it easy for me to enter the data into my accounting software.

Cons:

Sometimes setting up an employee for self-service functions is a little clunky.

Dayforce Response

4 years ago

Hi Eve - Thank you for your feedback around Powerpay! We're delighted to hear that it makes payroll easier and saves you time!

ellen
General Manager in Canada
Restaurants, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Friendly customer service and high customizability

4.0 4 years ago

Comments: I have used Powerpay since 2018. While I occasionally find the user interface to be confusing, the customer service has always been excellent. Our employees like that their paystubs are detailed and easy to read. The electronic delivery of year-end forms saves us the headache of tracking down employees who have changed addresses since they left our employment. I would recommend Powerpay to colleagues in the industry without hesitation.

Pros:

I like that I can input various types of income (hourly, salary, various salareis) and it is presented clearly on the employee pay stub.

Cons:

It is sometimes difficult to figure out how to use a function for the first time- it could be more user-friendly.

Dayforce Response

4 years ago

Hi Ellen - Thank you so much for your feedback! We appreciate your business and insight, we're happy to hear that our customer service team has been excellent!

Dylan
Finance & Admin Coordinator in Canada
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product Overall!

5.0 4 years ago

Comments: Powerpay is continuing to improve many payroll-related operations for us as we continue to grow!

Pros:

Rapid entry is incredible in Powerpay, Self-Service makes things very easy and efficient (we used to manually send out paystubs & T4s), and the Excel journal entry has made our processes much better!

Cons:

I wish I could copy cells in Excel and paste them directly into the rapid entry screen without having to sign up for a premium product. I also wish that the Department / Distribution setup went up to 4 digits instead of just 3 (0 - 999).

Dayforce Response

4 years ago

Hi Dylan - Very interesting feedback around the dept setup and ability to copy/paste in rapid entry! We will share that with our product team. We're glad that Powerpay has helped to improve processes!

Laura
General Manager in Canada
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Powerpay creates Peace of Mind

5.0 4 years ago

Comments: Been using Powerpay for about 10 years. Always been satisfied with the easy to use interface, speed in reporting and helpful staff assistance. You are guaranteed to have safe and securely transmitted payroll each time.

Pros:

Powerpay makes payroll processing quick and easy. Suitable for people with little to no payroll experience or legislation knowledge. Ceridian provides up to date legislation change notices so you are always in compliance.

Cons:

New hire page is separate from direct deposit page. Should be integrated as they are always done at the same time.

Dayforce Response

4 years ago

Hi Laura - Thank you very much for your feedback! We now have new functionality around New Hires and a wizard that helps to reduce admin time, we'd love to walk you through it!