--- description: Learn more about Acefone pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Acefone Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Acefone](/software/198347/acefone) # Acefone Canonical: https://www.capterra.ca/software/198347/acefone Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/198347/acefone?page=2) > No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. > > Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Acefone? We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 135 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Acefone - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Acefone is offered across two pricing plans, outlined below. A free trial is offered. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Caller Profiles - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management Software - Customizable Reports - Dashboard Software - File Sharing Software - File Transfer - IVR - Multi-Channel Communication - Multi-User Collaboration - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Search/Filter - Two-Way Audio & Video - Video Conferencing Software - Virtual Extensions - VoIP Software - Voice Mail ... and 5 more features ## Integrations (11 total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) - [Web Conferencing Software](https://www.capterra.ca/directory/30075/web-conferencing/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software) - [Team Communication Software](https://www.capterra.ca/directory/31033/team-communication/software) ## Alternatives 1. [Zoom Workplace](https://www.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 2. [Wildix](https://www.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 3. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (697 reviews) ## Reviews ### "Buyer beware" — 1.0/5 > **Steve** | *September 17, 2024* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Pricing was ok - although a minimum of 3 users > > **Cons**: The text never got working - they are blocking my port to another company. I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone. > > Poor and would not recommend - hard to deal with and they hold your number hostage. ----- ### "Excellent Customer Support by \[sensitive content hidden\]" — 5.0/5 > **Shamsul** | *April 24, 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. > > **Cons**: I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this. > > Execellent customer care and technical rendered by \[sensitive content hidden\] I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. ----- ### "Don't buy acefone, After paying them they don't care" — 1.0/5 > **Sachin** | *February 23, 2026* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company ----- ### "Misleading Product & Terrible Customer Service – Stay Away\!" — 1.0/5 > **Bill** | *March 27, 2025* | Financial Services Software | Recommendation rating: 0.0/10 > > **Pros**: Nothing unless you like to completely waste your time > > **Cons**: Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection > > I had a terrible experience with Acefone.com. Their agent, \[sensitive content hidden\] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs. ----- ### "Buyer beware" — 1.0/5 > **Vernon** | *August 30, 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: They were eager to set up my account, that is about it > > **Cons**: When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware\! > > Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/198347/acefone?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/198347/acefone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data