mFax Reviews

Most Bang for Your Buck

Comments: I love mFax. They are always looking at innovative ways to improve their product and stay ahead of the game. They listen to their customers and have excellent customer service. They have managed to produce a product that serves a wide variety of consumers at a low cost point.

Pros:

I have been with mfax for over 2 years. During this time I have had the pleasure of watching this company grow from an internet faxing service to a full scale business faxing company, servicing both small & large companies. I use mfax at least once monthly. My favorite feature of this software is the ability to fax documents via email. Customer service is excellent, responsive, and courteous. They send out email updates when new features are added. There are many bells and whistles that I do not use because I have no need for it, such as the ability to fax documents from other cloud drives. There is no other product on the market with this many features that you can get at their price point.

Cons:

My only con is not being able to fax documents from my camera roll on my iPhone. I would really like for them to update this feature.

truly no support

Comments: Good systrempoor supportleary of support knowledge

Pros:

Easy to useApp availableOnline portal available

Cons:

Found out they had issues with a few of the numbers they had provided us - worked with them AT& T and local reseller of lines in our rural area and they just kept needing and needing from the others (100 plus days) - and stated they could do nothing unless these were provided. THEIR NUMBERS AND THEY WANTED EVERYONE ELSE to find their problems...we ended our association with them immediately upon their pithy responses to the problem of theirs that noone locally in 17 years of being in the business had been asked to provide..

Alternatives Considered: RingEX and CocoFax

Reasons for Choosing mFax: Consensus was cumbersome to use and not friendly use

Switched From: Consensus

Reasons for Switching to mFax: IT helped - We are leaving Documo for SR Fax or Ring Central now

Do not love it.

Pros:

Being able to see your faxes and see if they were successfully sent.

Cons:

There are too many steps to sending a fax.

Great Fax Client

Comments: Good platform and overall very usefull with pre-filled default cover pages that can be modified via placeholders to represent different areas of a business or different entities or companies working in one location or under one master company and helps by allowing customized cover sheets available for the company and the user; and that the user can set their default cover page. The email faxing works well as does the regular faxing via the portal and are nearly indistinguishable from a fax sent from a physical fax machine except the added clarity and quality of the document attached,

Pros:

The Fax from email users for user's with an account is extremely useful as they only need to use the number with the customized email domain; and then you get a processing and completed/error report email sent back depending on if it succeeded or not. That allows users to keep track of sent faxes and their success without any additional effort. Capability to either invite users to directly setup their info and credentials or setup user accounts manually as admin and then provide the password or have them reset it afterwards. The optional Drive storage capability is super useful as well as the document/image converter for faxes that are on the user's fax home page.

Cons:

The invite user doesn't allow the admin to specify their information until after the user activates the account; where as inviting the user to an account with their info already configured would be more useful as an administrator.

Alternatives Considered: eFax

Reasons for Switching to mFax: Better tenant based setup for multiple companies under a master account; and the ability to setup the individual tenants/accounts and their respective fax #s under their own account without risk of other tenants viewing data that isn't theirs. Also, the fax to email is simple and provides automatic updates on fax status. It only works if the user is also registered with an account and email for their company; but that allows the default cover page and fax itself to be sent without needing to visit the portal website to handle faxing manually through the site; and just sending via email and receiving both status updates showed to be extremely valuable.

Easy to use virtual faxing - tailored to actual users

Comments: We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Pros:

All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Cons:

The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

mFax Review

Comments: My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pros:

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons:

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Alternatives Considered: RingEX and eFax

Reasons for Choosing mFax: We made the switch because we had intermittent issues with our old old solution that required us reboot the device frequently. We also switched because we were moving offices and did not want to setup the old hardware and have the PRI circuit moved to the new building. Also, having the fax solution in the cloud removed the burden of hardware upgrades and backing up the fax system.

Reasons for Switching to mFax: mFax had the best price and plans compared to the other products. The user interface was also more user friendly that other products.

Best Faxing Service!

Pros:

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Cons:

So far I cannot state any con of this product. Everything about it has been a Pro so far!

Alternatives Considered: Dropbox Sign and Online Fax Service

Reasons for Choosing mFax: Cost, features and support issues.

Switched From: Dropbox Sign

Reasons for Switching to mFax: Aggressive pricing, awesome features and so far the ONLY service that (will soon) support SSO/SAML logins.

This software works very well!

Comments: Overall, it's been a very easy solution to manage. With the large amount of fax #'s, I need something that is easy to manage and navigate.

Pros:

The integration of MFax with Skyetel integration was a very easy process. MFax allows you to easily use the Skyetel fax #'s within their interface. Training of our staff has been an easy process, and they have caught on to it very well.

Cons:

For the most part, I am completely satisfied with the product.

Faxing Made Easy

Comments: I compared many different faxing platforms before I selected mFax. We needed a flexible and dependable platform that was easy to use. Also, we needed to incorporate physical fax machines in some cases. mFax fit the bill for us and has fulfilled their promise of an excellent fax platform that works. Also, the continual addition of features has been a welcomed benefit.

Pros:

What I like most about mFax is its ease of use. The interface is very friendly and I am able to navigate it with no trouble. Since it's so intuitive, I am able to get in to it and send/review faxes quickly.

Cons:

I'm not a huge fan of faxing in general as it's more difficult to deal with than an email is. That said, some communications demand fax.

Alternatives Considered: eFax

Reasons for Switching to mFax: We selected mFax for its dependability and easy to use interface.

Very easy to use and Staff Helpful

Comments: Customer Service has been very helpful and respond quickly. They were nice in helping us set up our accounts and asking silly questions. The transition from efax was very simple

Pros:

The online user interface is very user friendly. All of the icons and process is intuative and very easy to understand.

Cons:

I do not really have any cons to report.

Great product for a specialized niche

Comments: The FaxBlast feature allows me to quickly message a select group of customers at once. This has saved a tremendous amount of time with phone calls and visits to communicate with them.

Pros:

All of my customer utilize their fax machine as a way to order and communicate. Using mFax has allowed us to place our advertising in front of our customers without interrupting their day. It also allows us to quickly send a message from our desktop to their fax machine without interrupting our workflow. I would highly recommend this product for ease of use.

Cons:

This product is so easy to use the amount of faxes that were sent quickly piled up. Especially when using the FaxBlast feature. I would highly recommend counting your fax usage among the group and purchase the right package.

Make your faxing life easier!

Comments: It's been crucial for managing my healthcare. Well worth the $9 a month.

Pros:

I have been needing to manage and coordinate my own health care for the past year, faxing orders and test results from office to office, as the doctors I am working with do not communicate directly, and results are critically time-sensitive. Being able to do this without an actual fax machine has been crucial, and mfax is reliable and has made this challenging job doable.

Cons:

Occasionally faxes will not go through, but this usually seems to be a problem on the receiving end.

I recommend mFax

Comments: Very happy with mFax; I use it daily and highly recommend it.

Pros:

I really like the ease of use, especially with resends.

Cons:

Not as easy to personalize as paper faxes

Great Software for the Legacy Fax Services

Comments: Being able to continue to still fax in this decade.

Pros:

Simple interface and works as it is supposed to. Never had an issue.

Cons:

No con with mFax, mostly still asking myself why I email to fax, just to have the other side fax to email. Why could they just accept my email, guess that is why I use mFax.

Easy to use

Pros:

It's very easy to log on and send a fax. The cover page is clean and it makes my job easy and fast.

Cons:

The only con I can think of about the program is just how long it takes sometimes to find out the fax was unsuccessful.

Great Service

Comments: Great product.

Pros:

Like the ease of use. Can add a cover letter if needed or not. Easy to train others to use. Easy to set-up new users and get new numbers.

Cons:

No cons... like everything about this product.

Excellent software

Pros:

It is very simple and easy to use, very self-explanatory.

Cons:

There is really nothing that I dislike. It has always worked for me and I have never had any issue.

Easy to use Digital Fax Software

Pros:

Easy to use, PDF format is convenient for forwarding to appropriate recipient

Cons:

Slight lag on receiving documents, not very attractive interface

mFax Saved our Customers

Comments: mFax helped my customers regain their faith in HIPAA Compliant E-Faxing, and everyone is super happy after switching to mFax!

Pros:

The Modern Interface. It's so easy to use, and has a lot of features that help our customers fax more effectively!

Cons:

Sometimes a ton of features can make things a little daunting. Thankfully however, the knowledgebase is there for us!

mFax Feedback

Comments: I am able to send faxes easier than before and I can search faster as well.

Pros:

Aesthetically it is pleasing, user friendly when sending or receiving a fax and I like the notifications that I receive when there is an issue or when I receive.

Cons:

Sometimes there is a delay when receiving inbound faxes from customers.

Mfax

Pros:

The login interface to send faxes is easy to use.

Cons:

Sometimes it is hard to find the incoming faxes.

I like it

Comments: it great i like the confirmation email, with attachment of the file

Pros:

It's easy to use for all, it open from the the print screen

Cons:

the duplication of sending companies from multi user

care managers

Pros:

I like that you can send faxes without opening the application

Cons:

sometimes response times lag which makes it difficult to track sometimes

very easy to use practical and works

Comments: fax easy from any place and time

Pros:

practical and I can fax with no issues from any place, small business will benefit from this product

Cons:

easy to use, value price, works well and easy to set up on your computer and upload documents from computer good work

Great product

Pros:

The software is easy to use and customer service was quick to respond to our inquiries.

Cons:

We have no negative experiences with this software or the company.