bsport Reviews

Overall great platform & supportive team, with a few minor cons

Comments: Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks [SENSITIVE CONTENT]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates.

Pros:

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app.

Cons:

There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class.

Excellent support

Pros:

The integration between external providers such as Classpass and Zoom are seamless. I love how the booking platform looks both on a desktop and for use on a mobile phone. Having your own app is great too. Integration with the product was brilliant, although I made some errors in setting up memberships, which was my mistake in getting used to the system, and bsport were really helpful in getting it all sorted.

Cons:

Integration was simple, however I found setting up new passes and memberships a little challenging, the way the system works is different to the previous system and I still get confused about how to resolve things, but once again bsport are always on hand with excellent advise and support. I just like to be able to know/do things all myself and that's my own frustration in getting used to a new platform.

exceptional customer service

Pros:

A young business with a massive potential. The team are exceptional and what they lack in any area, they more than make up for in customer service.

Cons:

i don't find it very intuitive often. i wish the reporting was better

Bsport review

Comments: Good - the onboarding process was great and [sensitive content hidden] was thorough and attentive. The system works well overall both for me and customers. It has ended up costing more than I initially budgeted for so I'm not sure I could continue to justify in this market, however it's as good as anything else I have tried on the market including MindBody and Glofox.

Pros:

The video database, online booking, database management and integrationMarketing capabilities are really good - takes a bit of time setting up but worth it

Cons:

Some clients have had trouble adding payment details and had to try more than a couple of times. Occasionally the translations into English are a little unclear and can cause confusion.It's very expensive. Some customers have had trouble booking - although most seem to manage ok. No waiting list for workshops and events.

Really happy I took this step for my online studio

Comments: Really happy I changed from Eversports to Bsport. My expenses are clear every month and the videotheek is easy to use (which is important for an online yogastudio). Support is also really helpful, as I'm still learning the ins and outs of Bsport.

Pros:

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

Cons:

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Great

Comments: Extremely good

Pros:

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

Cons:

It takes a while to set up everything because it’s you that does it from the scratch

Review from a business owner's perspective

Comments: our customized app constantly crashes for users, finances is hard to verify since we have to manually do it, nothing is automated.

Pros:

The price we pay was cost effective, however the clients are suffering the most.

Cons:

analysis on finances, and app quality, and payment gateway.

My Customer Support has been unparralelled

Comments: Really Great, [sensitive content hidden]- my go to customer support member has been invaluble in helping me get the absolute most of out of the system.

Pros:

I like most that I can manage my entire Yoga studio from my iPhone in some cases. I like the dedicated App.

Cons:

Sometimes things have more steps than feels really nessasary. Sometimes the translations form french havent been done. Pausing memberships isnt that clear.

Review from The Yoga Project

Pros:

I love the ease of use for my yoga studio customers. It's also a very powerful management tool with useful and easy to use management features such as Pay management.

Cons:

The reports aren't too intuitive to set up.

Very good

Pros:

ergonomy is very good, so as the support team

Cons:

some small details, widjet for ateliers, no telephon number to call

Idōstudio Pilates review

Pros:

Their customer support team is just the best! They provide you with all the steps so I could start with the set-up. After that a call is organized where they guide you through all the details and fully support any transition. The calendar view for the clients is also easy to use and looks cool! I really like the smart-list and e-mailing options!

Cons:

It is not always very easy to find answers to specific details via the FAQs. Yet so far all my questions are answered very fast when contacting the helpdesk via chat function.

Great product and amazing cutomer service

Comments: The team at Bsport has been amazing. The support you receive is outstanding. They organised calls with me twice a week until I was confortable launching my website. I have one person of contact who followed my journey and knows excatly where you left off on the previous call, this kind of support is unvaluable.

Pros:

The marketing tools are really well developped and allow to really keep on top of your customers. It is easy to use and the numerous features make this software a very well rounded option for any business small to large.

Cons:

The limitations in terms of design when integrating the schedule and packages to our website. I wish we could be able to customize the format of appearance to match our website.

Great Software

Comments: Bsport offers everything I need to run my studio. The reporting functions give me a great insight and I can see the difference already. Before I was drowning in admin and couldn’t focus on teaching. Now we are so much more flexible and saving time across the business

Pros:

- reporting - the support team are great and responsive - migration process was fantastic

Cons:

- as with any software, there were initially some bugs. However, Bsport’s team fixed them quickly and were super communicative

I'm so excited that we've switched to bsport!

Pros:

I needed a booking software that was modern and easy to use. The bsport team is young, fun, and super responsive.

Cons:

Because they are European there are a couple of vocabulary/ train of thought spots that are different from what we're used to. Once we got used to those it's been a breeze.

top systeem voor een cryo center!

Comments: Life changer for our company!

Pros:

easy in use, and great service! always quick and helpfull responses.

Cons:

sometimes I bump into things but they work on those problems if asked.

Good experience

Comments: Good service, answering questions and helping us when we need

Pros:

easy to use, many possibilities to create what we want and need

Cons:

people have sometimes difficulties in understanding how to use it / reserve email sending problems

Excellent software and superb service from BSport.

Comments: My experience with BSport has been excellent, the sales service was brilliant and as I mentioned above the after sales / support service has been superb and has made a huge difference in switching to this company and software package.

Pros:

The software is intuitive to use and very user friendly. It is a very well considered and designed software package.

Cons:

I am a relatively new user but currently I have no complaints or issues at all. The on boarding process was seamless and the after sales support service is exemplary. Any issues have been resolved efficiently and quickly. The sales service was great too.

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Pros:

It 's easy to use, with lots of functionalities

Cons:

Sometimes, clients doesn't be able to manage the software.

It helps us to be a better studio

Comments: Great!

Pros:

It's easy, great help/service desk and it makes our live easyer

Cons:

maybe that you have to buy a vieuw extra options to have it all

My high hopes for Bsport were totally crushed

Comments: the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund.

Pros:

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

Cons:

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund.

Very comprehensive club-management program

Comments: I am very happy to have changed from Mindbody, the experience has been so much better and transition has gone smoothly because of the swift guidance

Pros:

I like that it is visually easy to use and takes account user experience. The platform is in development and gets better and better all the time, with new and improved features. The team is alwasy tehere to help with any questions and worries. Very good dashboard to get an overview how the club is doing and what works best.

Cons:

Some features are bit pre-set (like payment options), bit complicated Teacher and Staff systems - should be somehow be done with one registration, could be an app for the teachers to book personal trainings etc. Reporting is otherwise well organised but very limied possibilities to set parameters.

Not fit for martial arts businesses

Comments: Sold false promises and we found out we were the first BJJ gym they had ever signed and we understand why. Extremely overpriced.

Pros:

We liked the video library, it was limited with categories, but I know they were working on developing it and adding more features.

Cons:

Useless dashboards, reports that don't show the correct information, cannot add leads easy or manage them, errors with email templates, errors with double payments, bad translations, and really bad UX on the paid app. A mix of good and bad customer support. No ranking (sold it to us that we could use a workaround), really hard to see how many times someone trained, unable to show who has signed up to a class, cannot go back to a previous day in the teacher app.

Stand-out studio management

Comments: When it comes to cons, BSPORT is very quick in their responsiveness. They update the system very often and always work to approve.
Also, the support desk is easily accessible and they are very helpful in setup and implementation.
The fact that it is a very manageable software, which is constantly renewing and improving, with multi-platform access and great support services, makes me a happy client.

Pros:

This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities. For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required. in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software. The product also looks great and is very accessible on the client/user end.

Cons:

Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client. We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing.

The best choice I have made for my company over the last years

Comments: [SENSITIVE CONTENT HIDDEN] and his team have understood everything concerning customer service. They are available whenever you need them, always nice and friendly. [SENSITIVE CONTENT HIDDEN] also has an acute business vision and gives excellent advice regarding business development, which is very very helpful for small businesses like ours.

Pros:

It is very easy to manage and understand for administrators and students. So much easier than Mindbodyonline. And so much cheaper.

Cons:

No mobile application device for studio owners.

Amazing Software

Comments: The main strenght of Bsport compared to other similar software businesses is definitely their customer support. They answer any question and solve problems very fast. The account manager we have been working with since the beginning is always helpful and really nice, and he makes himself available in impressive delays to help me solve any problem or answer my questions. Our overall experience as clients with Bsport has been great.

Pros:

Bsport if very efficient and easy to use, for my staff and teachers, as well as for my customers. The personalized mobile app is a a great feature which makes our experience even better, making it easier for us to communicate information to our clients, and for them to purchase and book our services. The marketing suite is great, and the software was easy to personalized for my business.

Cons:

The software being in constant development, some features have not been implemented yet, but I love how open the team is to recommandations/requests. And they always suggest a temporary solution if the exact feature I need is missing or still in development.