Forethought Reviews

Forethought's performance is very good

Comments: Overall, it's a great product and it helps a lot.

Pros:

I like how it automates everything and combines your knowledge base.

Cons:

It's not always accurate. The product's AI could use some tweaking.

Really Great Platform

Comments: My overall experience with Forethought has been extremely positive. From the initial quote request process to the technical aspects of the project, Forethought has been very professional and timely. The staff were courteous, patient, and thorough, and ensured that all of my questions were answered in a timely fashion. The project was completed in a timely manner and exceeded my expectations. I highly recommend Forethought for any of your website design and development needs.

Pros:

I liked the atmosphere and the sense of camaraderie that the team at Forethought created. Everyone was always willing to help each other, and we all enjoyed coming together to collaborate and problem-solve. Forethought also provided an exceptional level of customer service, and they always strived to create the best product possible. Their culture of building relationships and putting customer satisfaction first was truly inspiring.

Cons:

The least enjoyable part of working at Forethought was the lack of creative autonomy. The company had very clear processes and routines which limited the scope of our projects, making it difficult to explore creative solutions.

Simplify Customer Support with Forethoughts AI Platform.

Pros:

Forethought is a powerful AI-powered platform that has transformed the way we work with our customer support team.It saves time for both customer support team and customers. It is accurate in understanding customer queries and providing relevant responses. Forethought is user-friendly and easy to use. Integrates seamlessly with other customer support platforms such as SalesForce. It is highgly customizable to meet specific needs.

Cons:

The platform has limitations in supporting non-English languages.Also, it is expensive, making it less accessible for smaller companies.

It help businesses to improve their customer service operations.

Comments: For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.

Pros:

Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.

Cons:

Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.

Great tool for help desk; I look forward to seeing more updates and features.

Comments: The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.

Pros:

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.

Cons:

I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.

A User-friendly Tool for Ticket Management.

Comments: Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately

Pros:

The software has been designed to prioritize tickets and improve the efficiency and productivity of businesses in various sectors such as retail, education, finance, and travel.

Cons:

sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. it takes a bit of time to open up itself.

Great For Finding Additional Information

Comments: Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.

Pros:

The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.

Cons:

This software does sometimes recommend information that does not pertain to my ticket. Sorting through the incorrect information can be time-consuming.

Improve customer support operations with Forethought

Comments: Overall i can say that it may require significant customization and training for some businesses, Forethought AI offers seamless integration with existing customer support systems, making it easy to implement and use.

Pros:

One of the best aspects of the software is its ability to automatically resolve customer queries and issues, saving time and increasing efficiency.

Cons:

It may require significant training and customization to work effectively for some businesses.

Very Helpful

Comments: The team at Forethought have been fantastic to work with throughout the entire process so far!

Pros:

Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are still in the implementation stage.

Cons:

Agatha AI is still learning since we are new customers, so she doesn't yet always suggest the best answers.

Best software for customer support operations

Comments: overall i found it very useful for customer support operations.

Pros:

I liked most about Forethought is it enables seamless interaction with current customer care systems, making it simple to set up and utilise.

Cons:

Forethought may require some initial setup and training to fully integrate into existing workflows and that is difficult part.

Forethought is a solid business tool for email deflection

Pros:

Contact deflection rates and configurability to improve quality.

Cons:

It takes a lot of work to ensure the model fits business needs.

Go Aggie!

Pros:

The more we use Forethought/Agatha, the more it learns and the more useful it becomes to us in our daily work.

Cons:

I find the 'back' button an annoying aspect, after clicking into a past ticket, I wish the rest of the options displayed below the currently-selected options, rather than having to click 'back'.

Si buscas una IA no dudes en Forethought

Pros:

al tener una IA con aprendisaje autonomo permite que la empresa cresca de manera exponencial.

Cons:

el servidor donde se encontrara alogado tiene que tener muy buenas caracteristicas para que el aplicativo no presente errores.