---
description: Learn more about Community CareLink pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Community CareLink Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Social Work Case Management Software](/directory/31462/social-work-case-management/software) > [Community CareLink](/software/192006/fristcalltechnology)

# Community CareLink

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> Case management software for nonprofits and agencies managing Social Determinants, 1115 waivers, referrals, CHW programs, and grants.
> 
> Verdict: Rated **4.3/5** by 42 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Community CareLink?

Community CareLink serves Public Health agencies, State and Local Government, Educational Organizations, Criminal Justice systems, Medicaid, Managed Care, non-profits, and funders.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 42 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FirstCallTechnology
- **Location**: Kansas City, US
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$65.00
- **Pricing model**: Per User
- **Pricing Details**: Flexible pricing based on users, modules, and support needs.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Appointment Management
- Appointment Scheduling Software
- Billing & Invoicing
- Case Management Software
- Case Notes
- Client Management
- Coding Assistance
- Communication Management
- Confirmations/Reminders
- Document Management Software
- EMR/EHR
- Forms Management
- Goal Setting/Tracking
- HIPAA Compliant
- Initial Assessments
- Medical Billing Software
- Medical History Records
- Patient Management Software
- Patient Portal Software
- Program Management
- Referral Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling Software
- Secure Messaging
- Therapy Notes
- Time Tracking Software
- Treatment Planning

## Integrations (2 total)

- athenaOne
- eClinicalWorks

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Social Work Case Management Software](https://www.capterra.ca/directory/31462/social-work-case-management/software)

## Related Categories

- [Social Work Case Management Software](https://www.capterra.ca/directory/31462/social-work-case-management/software)
- [Patient Case Management Software](https://www.capterra.ca/directory/30590/patient-case-management/software)
- [Mental Health Software](https://www.capterra.ca/directory/30217/mental-health/software)
- [Mental Health EHR Software](https://www.capterra.ca/directory/32510/mental-health-ehr-software/software)
- [Substance Abuse EMR Software](https://www.capterra.ca/directory/32708/substance-abuse-emr/software)

## Alternatives

1. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
2. [CharityTracker](https://www.capterra.ca/software/132388/charitytracker) — 4.5/5 (1059 reviews)
3. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews)
4. [Casebook](https://www.capterra.ca/software/200357/casebook-platform) — 4.2/5 (86 reviews)
5. [Submittable](https://www.capterra.ca/software/158382/submittable) — 4.8/5 (398 reviews)

## Reviews

### "Great Product" — 5.0/5

> **Jason** | *September 5, 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: The support and usability of this product are nice. I can always get questions answered and I am familiar with it.
> 
> **Cons**: The automatic timeouts are sometimes frustrating. I do understand why, but it sometimes catches me by surprise.
> 
> Great experience overall. I have been using this system since 2016 and have been pleased with it's evolution.

-----

### "Easy to use, annoying to work with" — 3.0/5

> **Shelby** | *September 5, 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: It is generally easy to learn and relearn the system. If you want to enter a service you delivered, you go to service delivery. Enter a UA under UA, etc.
> 
> **Cons**: Many times when there is an update it is often like re-learning the system and often times it feels like the updates make it harder for my employees to use
> 
> The system is generally easy to use, however, I do not think that it operates in the most effective manner. There are also issues with the program intermittently crashing for some users and then no resolution because the problem "cannot be duplicated" or is not reported by other users.

-----

### "“Streamlined and Reliable Support for Everyday Work”" — 5.0/5

> **Madiana** | *September 30, 2025* | Mental Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: The platform is organized, intuitive, and makes it easy to keep everything in one place. I especially appreciate how streamlined it is for tracking information without a lot of unnecessary steps—it saves time and keeps me in flow.
> 
> **Cons**: In all transparency I do not have any major negatives to point out. My experience has been smooth overall.
> 
> Overall, my experience has been very positive. Community CareLink is a practical, efficient tool that helps me stay on top of my work and keep things organized. It simplifies processes that could otherwise become overwhelming. The support has also been consistent, and I feel confident relying on it for my daily operations.

-----

### "Working with CCL" — 5.0/5

> **Amber** | *September 4, 2025* | Mental Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I have worked closely with \[sensitive content hidden\] over the last few months and found we have great communication between us. They are down to earth and easy to talk to, yet professional and thorough. I appreciate the small/large company they are and are growing into.
> 
> **Cons**: Honestly nothing. If I ever have an issue it is addressed in a timely manner always. If ever an issue we work together to find a way to fix it.
> 
> It was a rocky start, I cannot lie. Being able to communicate with \[sensitive content hidden\] on a weekly basis has made our relationship dynamic strong. We bounce ideas off of each other. We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win\! We truly are growing together and it's nice to be a part in assisting of the vision of CCL future.

-----

### "Great Customer Support and Reporting" — 3.0/5

> **Callie** | *September 11, 2025* | Mental Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports.
> 
> **Cons**: Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information
> 
> Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR.

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## Links

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| en-AE | <https://www.capterra.ae/software/192006/fristcalltechnology> |
| en-AU | <https://www.capterra.com.au/software/192006/fristcalltechnology> |
| en-CA | <https://www.capterra.ca/software/192006/fristcalltechnology> |
| en-GB | <https://www.capterra.co.uk/software/192006/fristcalltechnology> |
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| en-NZ | <https://www.capterra.co.nz/software/192006/fristcalltechnology> |
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| nb | <https://www.capterra.no/software/192006/fristcalltechnology> |
| tr | <https://www.capterra.web.tr/software/192006/fristcalltechnology> |

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