Gist Reviews

Great customer support tool with live chat & bots

Pros:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Cons:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Streamlining Customer Communication and Marketing Efforts with Gist

Comments: Overall experience is good. The platform is feature rich and is hardly down

Pros:

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Cons:

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.

Poor customer support that don't really give you any support

Comments: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.

Pros:

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Cons:

It is not easy to get started and their support leaves a lot to wish for.

Gist is a powerhouse in the making

Pros:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Cons:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Gist is one of the best Live Chat software, almost comparable to Intercom

Comments: Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops

Pros:

Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me

Cons:

No white labelling for my level of subscription

A must have tool for type of business

Comments: Being able to bring our marketing and support to one platform is one major reason why we chose Gist. Gist is an invaluable CRM platform that helps us build trust and grow revenue. With Gist, we can easily manage customer interactions in one convenient application, eliminating the need to constantly switch between chat and marketing tools. The live chat feature gives our customers quick answers to their questions, helping speed up resolution times and increase sales pipeline potential. Additionally, Gist’s custom bots are a great way to provide help content to customers while qualifying leads and generating more revenue.Overall, Gist is an easy-to-use platform that simplifies customer relations management. Its intuitive interface and advanced features make it a great choice for businesses looking to improve their customer service operations and grow their revenues. And its personalized conversations create lasting relationships with customers that will continue to benefit the company long after they’ve made a purchase. Gist is truly a must-have for any business looking to keep customers happy and drive growth.

Pros:

We can do our marketing and support on one platform without switching tabs.

Cons:

The inbox feature doesn't support SMTP. With they had SMTP support for this.

Great all-in-one tool

Pros:

It replaces a bunch of other, separate tools. We use the chat, email marketing and automations especially

Cons:

The tool has developed a lot over the years. We've been using it from its early days. It would be better if the deleted contacts were removed instantly (they currently count towards your contacts quota) instead of at the end of the month. But that is a very small issue that doesn't really affect us anyway.

Genuine diamond product that has helped reduce customer service issues with live chat

Comments: Really impressed with the support, quality of the product and the breadth of features available.

Pros:

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist

Cons:

Little confusing on the use of multiple domains

Best All In One Software

Comments: Everything has been great, I will continue to use it and recommend it.

Pros:

It makes it easy for us to have communication with our customers.

Cons:

To be honest, there isn't much I don't like about the software.

Happy

Comments: I learn more more with Gist

Pros:

The product is vert easy to use i love it

Cons:

I think everything IS perfect except thé pubs

Super easy to set up and use Customer Support app

Comments: Overall we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget, a knowledge base with some added email automation with marketing capabilities gist is a great option. We use it every day in our SaaS App.

Pros:

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Cons:

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

A great solution for small businesses

Comments: Very positive experience. All contacts with the company have been exemplary and their support is fantastic, very helpful.

Pros:

It has a range of features that allow you to automate many of the processes of growing a customer database and communicating with them

Cons:

Have to invest time to understand how it all works but that's the case with any sophisticated software.

Gist works well for us

Pros:

Love the single unified conversation view that feels like a social media messaging app but has all the power I need to assign conversations to team mates, snooze conversations, and tag contacts if needed. Also love that it brings our website chat widget, Facebook Messenger chat and one of our shared inboxes all together into one view.

Cons:

The only problem I've had is that for the shared email inbox we use it for (our [email protected] inbox) it doesn ot always deal correctly with accented characters. This doesn't prevent use from using it but would be nice to fix.

Great Value for Marketing Automation.

Comments: Overall, my experience with Gist has been excellent. The support has been great. They answer quickly and have been very helpful.

Pros:

I like how easy it is to create automated workflows to guide our customers to make purchases. I also love the knowledge base, which allows our customers to get more answers without having to contact us. This saves us valuable time allowing us to focus on better customer service.

Cons:

Hosted forms are not available, however, there are workarounds by embedding forms on my site using Gist forms. A Gist hosted form would eliminate a step making it faster to create the forms when we want to simply link a button to a form. I'm told that is something that will be added later.

Replaces several other tools

Comments: I like the software and use it daily. It's no-nonsense approach has helped me to focus on leads.

Pros:

I like the approach of integrating chat, email and other tools, geared towards lead generation. The software is easy to use, yet has enough options to customize.

Cons:

Of course there are limitations if you opt to use a software that want to be a "one stop shop". Probably Zendesk, Zopim (now Zendesk Chat) and Mailchimp perform better on its own turf. However then you have to use something like zapier to integrate and that makes things complicated.

Great experience with Gist

Comments: Great experience so far with Gist. I’m sure it will get better with time.

Pros:

All-in-one software for SaaS. You don’t have to pay for different solutions to get things done.

Cons:

Messenger functionality is not the best it can be. I liked the way Intercom approached visitor nudging. Gist could get some ideas from them.

A fantastic team, committed to the product - already great and getting better every day!

Comments: Live chat allows us to understand where our customers need help, when they may not have reached out through other methods. Automation allows us to communicate better without a large investment of time.

Pros:

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible). It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website. I'm a very happy customer.

Cons:

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Powerful suite of tools that just keep getting better

Comments: With one platform I get chat support, email marketing, marketing automation, and all of my customer relationship needs met. It's a wonderful tool for simplifying my tech stack. I love it.

Pros:

Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away.

Cons:

Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month. Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.

Gist helps convert leads into customers!

Pros:

We primarily use Gist as a live chat tool on our website and have received very high user engagement with it. We love that even if our users don't enter their email address, Gist is often able to identify the lead that has reached out to us and we are able to follow up with them directly through Gist. It's been a really helpful tool for turning leads into customers!

Cons:

Gist has so many powerful features that I know I'm underutilizing it. We're a small startup, and I haven't taken the time to review all of the functionality they offer and how it would very likely help our business. Nonetheless, we get so much value out of what we are using that it is totally worth using as is.

My new CRM

Comments: Excellent particularly their customer support.

Pros:

Generous subscriber and email sending plans. Easy to use and has now replaced my last email marketing solution too over and above its CRM and customer support features. Excellent app.

Cons:

They are a startup so some features I want are lacking but projected to come in future.

Convert Visitors to Customers with Gist

Comments: Its been very useful solution for all marketing needs.

Pros:

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me. Chat user interface, mobile apps, drip campaigns are easy to implement and manage.

Cons:

More subscribers needs more investment. I wish the pop-up templates are more. No RSS to email feature.

Great product with amazing features that continue to develop!

Comments: It's been great. It's nice using it and having it be reliable.

Pros:

How easy it was to implement and start using on our website.

Cons:

There aren't any that i can think of. The kinks have been worked out.

All In One solution for your website which does not break the bank.

Comments: If you are serious about your online business, make sure you have Gist on your website. It allows you to keep in touch with your customers in multiple ways, with all customer info neatly available in the dashboard. The folks at Gist are all set to rule this space in time to come.

Pros:

- Chat solution. Conversation continuity provides a great touch. - Email marketing solution which lets us precisely target the customer. - Plethora of automation and events automation which allow us to target every single element on the website. - The best Intercom alternative out there.

Cons:

- Some of the emails still continue to go in Spam. Even some of the Gist communication emails land in spam. - Founder's attitude on going back on his words underhandedly. He would promise one thing and then go back on his words, even of you show him a written proof.

Powerful and affordable CRM

Pros:

It offer a lot of feature that a business needs: live chat, customer support, email marketing, automation workflow... The price is very affordable (with me it's no-brain).

Cons:

Gist doesn't have the embedded form so I cannot integrate with my landing page to capture leads.

Gist - A new way to automate your business

Comments: Gist has helped me improve the marketing automation, pre-sales, and support on my website. I was able to generate 1000's of leads after implementing Gist.

Pros:

Ease of use Simple layout Fast loading Quick assignment

Cons:

Account management: It feels complex Tag management: Could be better