Tiledesk is the all-in-one conversational AI platform with omni-channel live chat, chatbots and 3rd party apps integration
We switched to Tiledesk from Drift, and are not looking back. Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.
Setting up a self instance was complicated. I'll leave that to the pros.
Filter reviews (152)
Filter reviews (152)
Friendly Intuitive Chat Platform
Comments: Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable. I would recommend it to businesses of all sizes. It has everything needed for live chat deployments and scale.
I'm always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy to use design.Pros: What I appreciated most about Tiledesk was the breadth of capabilities. It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface remains clean and simple to navigate.
If I had to point out a downside, I'd note that: Some of the advanced features may have a learning curve for new users. Some of Tiledesk's most powerful features are only available in the paid plans.
This platform for building, deploying, and managing chatbots and live chat systems
Comments: For businesses in the gaming industry, Tiledesk is a useful tool for building and managing chatbots and live chat systems. Its customization options, ease of integration, and developer-friendly features make it an attractive option. However, businesses must consider the platform's learning curve and limited features when deciding whether to use Tiledesk. Additionally, the limited documentation may pose a challenge for developers looking to build more complex chatbots and live chat systems.
Tiledesk is highly customizable, allowing businesses to tailor their chatbots and live chat systems to their specific needs. This level of flexibility can be particularly beneficial for the gaming industry, where companies require chatbots and live chat systems that cater to the unique needs of gamers. It is easy to integrate with existing systems, making it an attractive option for companies in the gaming industry that are looking to incorporate chatbots and live chat systems into their existing workflows. It provides developers with an API and SDKs, making it easy for them to build and customize chatbots and live chat systems to meet the needs of their clients.
Tiledesk may not have all the features required by businesses in the gaming industry, particularly those that have complex workflows or require advanced integrations with other systems. It's documentation is limited, which may pose a challenge for developers who require more in-depth information about the platform's features and capabilities.
Comments: The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features
The thing I liked most about TileDesk was the outstanding customer support
The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages
A Comprehensive Tool for Efficient Customer Service
Comments: I found Tiledesk to be a great platform for creating a customer service desk. The software was easy to use and set up, and I was able to customize the interface to fit my needs. The customer service support was helpful and responsive, and I was able to quickly get my questions answered. Overall, my experience with Tiledesk was great and I would recommend it to anyone looking to set up a customer service desk.
I really like the fact that Tiledesk has an easy-to-use dashboard for managing customer conversations. It also has excellent features like customizable chatbots, automatic transcription of conversations, and advanced analytics. All these features help to improve customer service and make sure that conversations are handled in a timely manner. Additionally, I appreciate the user-friendly interface and the ability to integrate with other platforms.
Tiledesk's user interface can be difficult to navigate, especially for users who are new to the platform. Additionally, the platform lacks features such as automated ticket routing and advanced analytics, which could provide more in-depth insights into customer interactions.
Tiledesk is a best open source platform for chatbot
Tiledesk is a fantastic open-source live chat product that can be found on Github. One of its standout features is the chatbot functionality, which utilizes natural language processing (NLP) to make configuration simple and intuitive. Despite their power, Tiledesk chatbots are remarkably user-friendly, allowing users to create complex chatbots with ease. Overall, Tiledesk is an impressive tool that can help businesses to provide high-quality customer support and engagement.
Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers. This is the potential drawbacks which I have seen.
An Efficient Tool for Managing Customer Support
Comments: Tile Desk is an efficient tool for managing customer support, with its ease of use, omnichannel support, and robust reporting features.
Tile Desk allows users to customize their support portal to match their brand's look and feel.
Tile Desk has limited integrations with other third-party tools, which may be a drawback for businesses that rely on several tools.
Proactive Customer support tool
Comments: Overall, I would still give 8 points based on features that I used & which really helped me in improving the customer support of our business.
1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.
1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.
Tiledesk : The Ultimate Customer Support Solution
Comments: Overall, Tiledesk is a powerful customer support tool that can help businesses of all sizes deliver exceptional support experiences. Its ease of use, versatility, and analytics capabilities make it a standout choice in the crowded customer support software market.
I liked its versatility the most. Tiledesk supports a range of messaging channels, including WhatsApp, Facebook Messenger, Telegram, and more. This means that businesses can reach their customers wherever they are, rather than requiring them to use a specific channel.
It is not that suitable for businesses with complex support needs. While the platform offers a range of customization options, it may not be able to handle the unique requirements of some businesses, particularly those with highly specialized support workflows or unique integrations.
Tiledesk - Customer Success
Comments: User friendly and for customer sucess it is the best tool.
It is more efficient to help the customers who are in Remote.More useful and efficient tool.
Sometime there is lagging in process.That the major issue we facing in the tool.
Comments: Tiledesk is excellent for quick deployment, and I was able to achieve almost 90% of what I expected in a short span of time. Its pricing is highly competitive, and the open-source license provides an ideal solution for those hesitant to commit.
The setup process for Tiledesk was effortless, and all its functionalities operated seamlessly. Moreover, Tiledesk offers a budget-friendly solution, and the open-source licensing enables users to drive modifications if they have the drive to do so.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
My Review of Tiledesk: User-Friendly and Feature-Rich
Comments: Overall, Tiledesk is a great customer service platform for businesses who need a comprehensive and user-friendly system. The features are excellent and the customer service team is always responsive and helpful. The cost can be a bit high, and the platform can be slow at times, but overall, the experience is positive.
Tiledesk is an incredibly user-friendly customer service platform that is packed with features to make it easier for businesses to manage their customer engagement. The platform is easy to set up and navigate, and the features are intuitive and easy to use. The customer support team is also very helpful and responsive.
One downside to Tiledesk is the cost. Though the features are great, the price can be a bit high for some businesses. Additionally, the platform can be a bit slow at times, which can be frustrating for users.
The best open source live chat, especially with its bot replies
We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.
Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.
Great product, great support, excited to see more businesses using Tiledesk in the future
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years. Operating on an open source model is a big plus point for me specifically.
We are hosting Tiledesk on premise and had some troubles in deploying the Firebase version of Tiledesk in 2020 but the support was always extremely helpful and fast in their response.
9 months ago
Hi Michael, thank you for the feedback. We strive to make our customers happy all the time :-) We invite you to install our new version, based on Rabbit MQTT protocol. Check the install page on our website: https://tiledesk.com/install/
My honest review on tiledesk
Comments: Tiledesk was highly effective in managing customer inquiries and improving our support processes. The chatbot builder and multi-channel management were game-changers. The setup was overwhelming at first, but the user-friendly interface made it easy to use. Tracking data and generating reports helped us improve continuously. Overall, Tiledesk was a valuable addition to our support arsenal.
Tiledesk was a game-changer for managing customer inquiries! The platform made it easy to manage conversations across multiple channels and the chatbot builder was a huge help in automating common tasks. I also appreciated how easy it was to track customer data and generate reports. The simple and intuitive user interface made it easy to get started, and overall Tiledesk helped us provide better customer service and save time.
One minor downside of Tiledesk was that it could be a bit overwhelming to set up initially. There were a lot of features and options to navigate, which made it a bit challenging to get started. However, once I got the hang of it, the platform was easy to use and highly effective in managing customer inquiries.
Great system with lots of features
Comments: The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.
The Tiledesk platform offers a fully hosted real time chat system that takes mere minutes to implement. We were able to get our app integrated and packaged with the Tiledesk system in a single afternoon, with Agents responding to live chat requests from our customers immediately.
Notifications were a bit of a challenge to implement, but the documentation was clear enough to work past the challenges.
8 months ago
Dear Richard, thank you so much! About notifications we released some new quick guides few months ago. They are available here: https://gethelp.tiledesk.com/categories/notifications/
Great platform to improve interaction with customers
Comments: The over all experience with tiledesk was good as we use it regularly and interaract with lot of customers using it. It does its purpose by making a strong relation with our company and the customers with its AI features
It is one of the best platforms that provide real-time chatting with customers and gives notifications if a person contacts you. It can be also used as an AI-based chatbot that can assist customers.
The options available on tiledesk are great and very useful but there are limited customization options available on the software for interacting with customers. The performance of the software can also be improved a little bit.
Streamline Your Lead Qualifications with TileDesk
Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs
I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.
Using Tiledesk for live chat has been an excellent experience.
Comments: I'm very happy with Tiledesk. It has enabled me to reach out to customers in a more efficient way, and I'm confident that my customer service will improve with its help.
I liked the live chat feature the most. It enabled me to interact with customers in real time, which is something I hadn't done before. The dashboard was also easy to use and understand, making it easier to manage my conversations. I also liked the fact that I could connect with customers across multiple channels, like social media, webchat, and SMS.
The thing I liked least about Tiledesk was the lack of customization options. It would be great if there were more ways to customize the look and feel of the platform, such as adding logos and customizing the colors of the chat window.
Entrancing,betazep and impeccable Live Chat,Customer Service,Chatbot and Customers Support tool.
With Tiledesk,it's easy to use Live Chat feature to increase customer engagement and also to generate leads and increase sales and marketing activities.I use Tiledesk Chatbots to deliver quick responses to complex customers queries hence automating customer support.It's simple and fast to use and navigate.
Tiledesk keeps improving thus increasing it's performance and I haven't experienced any negative vibe to highlight.
Reliable Customer engagement product
Comments: Tiledesk has enabled the my team to set robustic customer support services. We have set reliable interactive platform that enables customers to reach our sales teams and make enquiries of any product.
This platform enables sales and marketing team to integrate our social media accounts for effective engagement. Since we integrated this tool with Facebook and WhatsApp clients have great trust on our services. We have recorded highest number of sales and customer leads.
I have no negative objection towards the performance of this product. Performance has been stable and have stimulated business growth.
The Best Live Chat Software on the Market
Comments: Tiledesk is an open source customer service platform designed to provide efficient customer support through automated customer service and multi-channel support. It is easy to set up and use, and offers customizable features that make it suitable for businesses of all sizes. Users report a positive experience with Tiledesk, noting that it provides great customer service and is easy to use.
Pros of Tiledesk include: easy to use and set up, provides multi-channel support, automated customer service, customizable with help of various methods and APIs, can address customers by name in live chat conversations, scalable customer service for mobile apps, website, WhatsApp, Facebook, and more. In summary1. Easy to set up and use. 2. Provides multi-channel support. 3. Offers automated customer service with customizable features.
1. Lag can occur when using the platform, which can be frustrating. 2. As an open source platform with separate components, it can be difficult to deploy.
Great platform for the customer service
Comments: The live chat feature is really helpful and allowing us to connect with customers in real-time and provide them with support. Overall a great platform, recommended for growing businesses.
It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide personalized recommendations.
Earlier we faced some challenges where bots were to understand the real-time issues and provide the technical solution to the customers. Which is now addressed.
Tiledesk: The All-in-One Customer Support Platform
Comments: Tiledesk is a cloud-based customer support platform that offers a variety of features, including ticket management, support ticket management, real-time notifications, email management, live chat, chatbot, transcripts/chat history, and lead capture. Tiledesk's user-friendly interface makes it easy for agents to navigate and manage customer interactions.
Tiledesk offers a comprehensive set of features to help businesses manage their customer interactions efficiently. The platform includes ticket management, support ticket management, real-time notifications, email management, live chat, chatbot, transcripts/chat history, and lead capture features.
Tiledesk's reporting features are limited compared to some of its competitors. Businesses may need to integrate with other reporting tools to get a more comprehensive view of their customer support operations. In addition, Tiledesk offers limited integrations with other tools and platforms. Businesses may need to use Zapier or other integration tools to connect Tiledesk with other tools.
Powerful and versatile platform for businesses looking to build and manage chatbots
Comments: Overall, Tiledesk is a powerful and versatile platform that can benefit businesses looking to build and manage chatbots and conversational interfaces. Its support for multiple messaging channels, NLP capabilities, and customizability make it a flexible solution that can be tailored to a business's specific needs.
Tiledesk supports multiple messaging channels, including WhatsApp, Facebook Messenger, Telegram, and more. This allows businesses to reach their customers on their preferred channels, increasing the likelihood of engagement and improving customer satisfaction.
While Tiledesk supports many popular messaging channels and integrations, there may be challenges in integrating with certain legacy systems or custom-built solutions. This may be a barrier for some businesses without dedicated technical staff or resources.
Elementary and pretty friendly Help Desk,Chatbots and Live chats Solution.
Tiledesk contains a chatbots widget that assists to reply to queries and questions raised by clients.The advantage of integrating this software is that minimal know how of learning the machine is required. Another thing I like about Tiledesk is the live chat graphic layout, it's just superb.
I liked all the features about the Tiledesk, therefore i have nothing to dislike about it.