--- description: Learn more about Centercode pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Centercode Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Centercode](/software/187442/centercode) # Centercode Canonical: https://www.capterra.ca/software/187442/centercode Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/187442/centercode?page=2) > Product ops teams use Centercode to identify real-world issues, areas to improve, and features users love to build amazing products. > > Verdict: Rated **4.2/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Centercode? Centercode helps modern enterprises and high-growth technology companies drive business decisions with customer feedback. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 77 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Centercode - **Location**: Laguna HIlls, US - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User (Free version available) - **Pricing Details**: Contact Centercode for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Norwegian, Polish, Swedish - **Available Countries**: Canada, Germany, United Kingdom, United States ## Features - Action Management - Activity Dashboard - Collaboration Tools - Complaint Monitoring - Customer Segmentation - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Email Marketing Software - Feedback Management - Idea Management Software - Issue Tracking Software - Milestone Tracking - Multi-Channel Data Collection - Negative Feedback Management - Prioritization - Project Management Software - Prototype Creation - Question Branching - Question Library - Reporting/Analytics - Skip Logic - Survey/Poll Management - Surveys & Feedback - Usability Testing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) - [Employee Engagement Software](https://www.capterra.ca/directory/30817/employee-engagement/software) - [Product Management Software](https://www.capterra.ca/directory/30865/product-management/software) ## Alternatives 1. [Survicate](https://www.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 2. [monday.com](https://www.capterra.ca/software/147657/monday-com) — 4.6/5 (5726 reviews) 3. [Lucky Orange](https://www.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 4. [Jira](https://www.capterra.ca/software/19319/jira) — 4.4/5 (15312 reviews) 5. [Sogolytics](https://www.capterra.ca/software/127957/sogosurvey) — 4.7/5 (730 reviews) ## Reviews ### "Great product" — 5.0/5 > **Adam** | *November 23, 2020* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: The software made it very easy to test what I needed to test. > > **Cons**: I would have liked to be alerted when my testing software had updates. > > Overall, Centercode was on top of the project. The communication was great. ----- ### "Centercode increased my value to the organization" — 5.0/5 > **Simeon** | *September 3, 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information. > > **Cons**: I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data. > > Centercode has increased the value my department brings to the organization: -Resolving user experience issues -Resolving technical issues with planned maintenance updates, reducing customer impact -Help manage large enterprise testing programs with up to 5K employee testers -Experiment with new products and services to identify marketing and improvement opportunities -Employees reported over 1K unique issues over the past 6 Months -Easy to establish bi-directional communications with testers -Easy to automate communications and messaging to keep testers engaged and informed ----- ### "Good potential but steep learning curve." — 3.0/5 > **Agnes** | *February 23, 2022* | Civic & Social Organization | Recommendation rating: 4.0/10 > > **Pros**: The fact that customers can add likes, ideas and problems while they are using a system. The fact that customers have a personal profile that they can update and use. It is kind of a user database. > > **Cons**: I really struggled to get started. I wanted to create a very quick invitation with a video and a link to an interview in the welcome page. I struggled to understand the big page that was meant to help me how to get started and where to find things. I wasn't sure where to find them in the navigation. Even my colleague who is already using it and he is very confident said that its a steep learning curve. > > I didn't use it too much because I just wanted to get started. However, it took me quite a long time to even get started which is why I don't even have a project going. My colleagues who is using it for a while need to jump in and help me. He is across the ocean which doesn't make things easier. ----- ### "A great product with even greater support" — 4.0/5 > **Le' Darien** | *May 29, 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The greatest feature of the platform is the customization and custom automation. If you put in the work to seek what can be done, you will find plenty of ways to automate or simplify so many things. The support is very helpful in getting you on the right path, as well. > > **Cons**: My only real complaint about the platform is the process of implementing complex filters. At the time of this writing, creating a complex filter requires cycling through filtering, implementing the filter, then filtering again, etc. In speaking with Centercode, they are already in works of improving this process to be more streamlined and I am confident that will improve this. > > When I first began using Centercode, I had not built a relationship with their support and relied solely on the suggested methods of the people in my role before me. At that time, I was not a fan of Centercode and felt the platform was cumbersome; however, once I reached out to Centercode I learned that many of the things I was taught internally were not the right way of doing things and the support TRULY retrained me into how to work with the product. Once I removed my learned bad habits, it changed everything and I am in love with this tool and what it can do. Using this product correctly (which is a loose term, because once you know what it can do, there are so many ways you can use it) has saved me time and my company money and has improved customer engagement in testing. ----- ### "My \#1 Software Product" — 5.0/5 > **Chris** | *September 6, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results. > > **Cons**: Quite a steep learning curve for new users. > > We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues \& ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us. Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship \& this results in our enhancement \& support requests being resolved in a very timely manner. The whole ethos of this company \& their resulting products \& services cannot be understated; this starts with the CEO \& runs throughout the company. A real pleasure to partner with them. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/187442/centercode?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/187442/centercode) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data